Trouble during Faxing
339
P
rob
le
m Solving
14
The receiving
operation is
incorrect.
The machine is powered off. The machine does not receive a fax while
powered off. Turn the machine's power
switch on.
No paper is set.
Set paper on the machine to receive faxes.
Paper is jammed.
Follow the instructions displayed on the
control panel to remove the jammed paper.
Refer to "Paper Jams" (P.427).
The machine is in the
system administration
mode.
The machine does not receive a fax in the
system administration mode. Exit the
system administration mode.
A password has been set.
When a password has been set, the
machine accepts only fax data or polling
with the password in F code
communication.
The receiving mode is set to
manual.
Receive the fax manually, or set the
receiving mode to Auto.
Refer to "Fax Receiving Mode" (P.86).
The sending mode is
manual.
To use FAX Information Service, set the
receiving mode to manual on the on-hook
screen to enter an information code, and
press the <Start> button.
The document is not
correctly loaded on the
sender's machine.
Check it to the sender.
Note
•
Image quality may be affected by a
problem of the sender's machine,
as well as a problem of this
machine.
The image
quality is poor.
The drum cartridge is
damaged.
Copy a document. If the image quality is
poor, replace the drum cartridge with a
new one.
Refer to "Replacing the Drum Cartridge"
(P.48).
The document glass on the
sender's machine is dirty.
Check it to the sender.
Note
•
Image quality may be affected by a
problem of the sender's machine,
as well as a problem of this
machine.
The resolution setting on the
sender 's machine is too
low.
Check it to the sender.
Note
•
Image quality may be affected by a
problem of the sender's machine,
as well as a problem of this
machine.
Symptom
Cause
Remedy
