14 Problem Solving
370
P
rob
le
m Solving
14
016-577
O
[Cause] Unable to connect to the FTP service of the destination
server.
[Remedy] Take one of the following actions:
z
Check if the FTP service of the server is activated.
z
Check if the FTP port number of the server is correctly
registered on the machine.
016-578
O
[Cause] The machine failed to transfer data using [FTP] of the
[Scan to PC] feature due to unsuccessful login to the FTP
server.
[Remedy] Check if the login name (user name) and password are
correct.
016-579
O
[Cause] The machine failed to transfer data using [FTP] of the
[Scan to PC] feature because the scanned image could
not be saved in the FTP server after connection.
[Remedy] Check if the FTP server’s save location is correct.
016-580
O
[Cause] The machine failed to transfer data using [FTP] of the
[Scan to PC] feature because the file or folder name on the
FTP server could not be retrieved after connection.
[Remedy] Check the access privilege to the FTP server.
016-581
O
[Cause] The machine failed to transfer data using [FTP] of the
[Scan to PC] feature because the suffix of the file or folder
name exceeded the limit after connection.
[Remedy] Change the file name, or change the destination folder on
the FTP server. Or, move or delete files from the
destination folder.
016-582
O
[Cause] The machine failed to transfer data using [FTP] of the
[Scan to PC] feature because file creation was not
successful on the FTP server after connection.
[Remedy] Take one of the following actions:
z
Check if the specified file name can be used in the save
location.
z
Check if enough space is available in the save location.
016-583
O
[Cause] The machine failed to transfer data using [FTP] of the
[Scan to PC] feature because lock folder creation was not
successful on the FTP server after connection.
[Remedy] Take one of the following actions:
z
If any lock directory (.LCK) exists in the forwarding
destination, delete it manually, then try executing the job
again.
z
Check if the specified folder name can be used in the
save location.
z
Check if the same folder name exists in the save location.
z
Check if enough space is available in the save location.
Error Code
Category
Cause and Remedy
C P F S M O
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
