Error Code
405
P
rob
le
m Solving
14
027-584
O [Cause] SMB protocol error. The SMB server is in shared security
mode.
[Remedy] The SMB server may be on Windows 95, Windows 98, or
Windows Me OS. Set the SMB server on an OS other than
Windows 95, Windows 98, or Windows Me OS.
027-585
O
O [Cause] SMB protocol error. Login disabled period.
[Remedy] Check with the system administrator for the login-
permitted period.
027-586
O
O [Cause] SMB protocol error. The password has expired.
[Remedy] Obtain a valid password from the system administrator.
027-587
O
O [Cause] SMB protocol error. The password must be changed.
[Remedy] Log in to Windows, and change the password. Ask the
system administrator for changing the setting so that you
do not need to change the login password next time.
027-588
O
O [Cause] SMB protocol error. The user is invalid.
[Remedy] Ask the system administrator for validating the user.
027-589
O
O [Cause] SMB protocol error. The user was locked out.
[Remedy] Ask the system administrator for canceling the lockout
status.
027-590
O
O [Cause] SMB protocol error. The user account has expired.
[Remedy] Obtain a valid user account from the system administrator.
Or, ask the system administrator to extend the account
expiration date.
027-591
O
O [Cause] SMB protocol error. Users are restricted. A blank
password is invalid.
[Remedy] Set the password for the user.
027-599
O
O [Cause] SMB protocol error
[Remedy] Try again. If the problem persists, contact our Customer
Support Center.
027-702
O O
[Cause] The specified recipient’s certificate does not exist.
[Remedy] Register the certificate to the machine.
027-703
O O
[Cause] The specified recipient’s certificate has expired.
[Remedy] Register a valid certificate to the machine.
027-704
O O
[Cause] The CA certificate for the specified Address Book does not
exist.
[Remedy] Check the path to the recipient’s certificate, and register
the required CA certificate to the machine.
027-705
O O
[Cause] The specified recipient’s certificate has been revoked.
[Remedy] Specify a valid certificate.
027-706
O
[Cause] Unable to find the S/MIME certificate associated with the
machine’s e-mail address when sending e-mail.
[Remedy] Import the S/MIME certificate corresponding to the mail
address to the machine.
027-707
O
[Cause] The S/MIME certificate associated with the machine’s e-
mail address has expired.
[Remedy] Ask the sender to issue a new S/MIME certificate and
import the certificate to the machine.
Error Code
Category
Cause and Remedy
C P F S M O
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
