Installation and Reference Manual
Working with Voicemail
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Installation and Reference Manual v3.2/0410/6
The Translate To field is left blank so that the
short code can be used by all Users and the
extension on which the short code is dialled
determines which User’s voicemail is accessed.
(This is also the default Dial Plan entry for
voicemail access in the Standard Dial Plan.)
When accessing their voicemail, if the User has not been assigned a MessageBox licence, they will
receive a message indicating that this facility is not available.
Securing access to a User’s messages
If a Dial Plan entry is to be used to access voicemail this access can be protected by an access code which
can be configured as follows:
1
In Manager select Users
2
From the Users list select the User required
3
Select the Voicemail page
4
In the Voicemail Access Code field enter a 1-8 digit code
5
Select Apply
6
Select the Add Voicemail Contact button (at the
bottom of the page)
7
In the Telephone Number field enter the User’s
extension number
8
From the Type list box select Telephone
9
From the Method list box select Prompt
10
Select Update or Apply when ready.
Secure all Users’ messages
To assign this feature to all Users the Require Mailbox Access
Code field can be enabled within the relevant Voicemail Port.
Once this feature has been enabled all Users whose voicemail is
hosted by the Call Server specified in the Voicemail Port will be
prompted to enter their Voicemail Access Code when accessing
their voicemail via a dial plan entry.
