Installation and Reference Manual
Configuring PBX functionality
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Installation and Reference Manual v3.2/0410/6
(Please note that the Auto URL settings for a Contact take priority over the Auto URL settings for a
Department.)
Setting the maximum number of calls to be handled by the Department
The Max Number of Active Calls before Busy feature will determine the total number of calls to be
controlled by the Department at any one time. This number includes all connected calls, all calls waiting
and all calls being distributed, including calls being handled by voicemail. Once this number has been
exceeded any subsequent caller will be given busy.
1
In Manager select Departments
2
From the Departments list select the Department required.
3
Select the Telephony page
4
In the Max Number of Active Calls before Busy field enter the number of calls to be handled by the
Department at any one time.
5
Select Update or Apply when ready.
Assigning a Wrap Up Time
The Wrap Up Time feature specifies the amount of time given to each member of the Distribution Groups
at the end of each call. By default, this is set to 2 seconds and if configured must set to 2 or greater. They
will not be available to receive the next call until this time has elapsed. This will allow time for any
administrative tasks eg completing contact reports, updating databases etc. This time will affect any User
who has answered a call for this Department regardless of how the connection was made.
1
In Manager select Departments
2
From the Departments list select the Department required.
3
Select the Telephony page
4
In the Wrap Up Time field enter the number (2 or greater) of seconds to elapse before a User will
be presented with the next call.
