Installation and Reference Manual
Configuring PBX functionality
Installation and Reference Manual v3.2/0410/6
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Secondly, all the relevant DDI Plan entries containing the
telephone numbers that the Contact may use must be
amended to contain square brackets followed by the
extension number, User or Department Name to which a
call will be normally routed, as per this example.
Please refer to the Working with DDI Plans section on
page 169 for further information.
If the Contact belongs to a specific Company please refer to page 158 for details on how to ensure the
system checks the correct Contacts database.
Generating a Nuisance Number
The Contacts database can also be used to blacklist specific incoming numbers from which users of a PCS
60, 50 and 410/400 do not wish to receive calls. This is achieved by creating a Contact called
ZZZNUISANCE as follows:
1
Create a new Contact.
2
In the Name field enter
ZZZNUISANCE
3
In the Direct Route To field enter one of the following:
a
Extension number – this could be the extension number of a User or Department that will
filter the calls, eg Reception, or
b
!Play:wav file name
, eg !Play:mymessage.wav – this could play a recording to the caller
indicating that their call is not required. The WAV file must be stored in the FTP area of the Call
Server. For information on how to place a WAV file in the FTP area please refer to the
Configuring Music Channels section on page 177.
After receiving a nuisance call the users of a PCS 60, 50 and 410/400 can now blacklist this external
number as follows:
