Installation and Reference Manual
Configuring PBX functionality
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Installation and Reference Manual v3.2/0410/6
Please note: If Presentation Numbers outside the DDI range are to be used then a dummy entry of
Number Match = <presentation number> and TranslateTo = <presentation number> must be added. This
is to authorise the system to output a number not used within the DDI range.
Force outgoing CLI for Manager/Secretary working
The following Dial Plan entry gives an example of how to determine the outgoing CLI for, for example, a
Manager who wish to give out his/her assistant’s DDI number as CLI rather than their own.
This Dial Plan entry would be created within a Dial
Plan assigned only to the Manager. The Translate CLI
To field contains the extension number of the
Manager’s assistant. This extension number must
then be matched in the assistant’s DDI Plan entry.
The assistant’s DDI number would then be used as
outgoing CLI for all outgoing calls.
Routing calls dependent on the incoming CLI
Calls can be routed to a specific location when a certain incoming CLI is received by the system. For
example, you may wish to route calls to a particular Department when calls are received from a specific
customer. This feature can be configured as follows:
1
In Manager select DDI Plans
2
From the DDI Plan List select the DDI Plan required
3
Select Add DDI Entry
4
Enter the number required in the Order field.
5
If this entry is only to be active during certain hours
enter the relevant Time Plan
6
In the Caller ID field enter the incoming number,
eg the customer’s telephone number. The digits
dialled are matched from the left and the system
will look for closest match.
7
In the Translate To field enter the extension number or name of the User or Department to which
calls are to be routed.
8
Select Update or Apply when ready.
Routing calls from a DDI range
The Caller ID field has the ability to left hand
partial match numbers, using ?’s, which means,
for example, that a DDI range (eg 01923716200-
299) could be matched and the call presented to
a User or Department, as per this example.
