Ricoh IM 550 Series, User Manual, Page: 276 / 344

Message Cause Solution and reference
"Scanning has been
aborted because
memory in Mainframe
became full." The amount of available
space on the hard disk
of the machine is
insufficient when
scanning is performed
with the [Read-ahead]
check box selected in
the TWAIN driver. • Clear the [Read-ahead] check box in the
TWAIN driver.
• Erase documents that are no longer
needed from the machine.
"The device's
authentication service
cannot be performed." Authentication cannot
be performed because
the authentication
service is starting up or
busy. • When User Code or Basic authentication
is specified, wait a while until processing
the machine address is completed.
• When Windows or LDAP authentication is
specified, wait a while until the server
becomes ready for processing. If
authentication is not possible even after
waiting for a while, consult your
administrator.
"There is no response
from the scanner. There
may be a number of
reasons for this, e.g. the
data between the
computer and scanner
has been lost because of
an increase in network
traffic, the firewall in the
virus protection software
may be activated, or
there might be problems
with the hardware etc. If
you can not fix this
problem, please call
service." The network is busy. Wait a while.
The firewall function is
enabled on the
computer. Configure the firewall function of the computer
to allow communication of the application
used, or disable the firewall function.
The machine or the
computer is not
connected to the
network correctly. Check that the machine or the computer is
connected to the network correctly.
9. Troubleshooting
274