Ricoh IM 550 Series, User Manual, Page: 271 / 344

Message Cause Solution and reference
"Transmission has
failed."
"To check the current
status, press [Scan
Files Status]." A network error
occurred while
transferring the data
due to a busy
network or another
reason. If the same message is displayed after scanning the
original again, consult the administrator.
"Memory storage
device not detected.
Insert the device." An SD card or USB
flash memory device
is not recognized
properly. • Use an SD card with a maximum capacity of
32 GB or a USB flash memory that supports
USB 2.0.
• An SD card or USB flash memory may not be
recognized in some situations such as if the
media is inserted before the application starts.
Insert the SD card or USB flash memory after
the application has started.
• Do not use an SD card or USB flash memory
that is not secured or protected by a password.
• Use media that is formatted for FAT16 or
FAT32.
• Try another SD card or USB flash memory.
• Turn off the power of the machine, wait for 10
seconds or more after confirming that the main
power indicator is turned off, and then turn on
the power.
Messages that Appear on the Computer
Message Cause Solution and reference
"Any of Login User
Name, Login Password
or Driver Encryption Key
is incorrect." The login user name or
password entered in
[General User
Authentication] is
incorrect. Enter the correct login user name and
password in [General User Authentication] that
is displayed after clicking [Scan]. For the login
user name and password, consult the user
administrator.
The driver encryption
key is not registered
correctly in the TWAIN
driver. Register the driver encryption key on the
[Details] [Authenticate] tab in the TWAIN
driver. For the driver encryption key, consult
the network administrator.
When a Message Appears While Using the Scanner Function
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