Ricoh IM 550 Series, User Manual, Page: 265 / 344

Message Cause Solution and reference
"Authentication with
the destination has
failed. Check settings.
To check the current
status, press [Scan
Files Status]." The user name/
password are
incorrect. Select the destination in the address book, press
[Edit], and check the setting in [Destinations] tab
[Email Address].
The user ID/
password specified
on the destination
folder in Send to
Folder are incorrect. • Select the forwarding destination in the address
book, press [Edit], and check the information
registered in [Destinations] tab [Folder]
[Folder Authentication Info].
• Adding "@domain-name" behind the user
name may resolve the problem.
• When a login password is not specified on
your computer, specify a login password on
the computer and register it to the machine.
"Cannot access the
Memory Storage
Device." An SD card or USB
flash memory device
is unavailable for use. • Check that the external media is formatted in
FAT16 or FAT32, and write encryption or
protection is not enabled on the media.
• Check that the external media is not corrupted
or damaged.
"Cannot find the
specified path. Please
check the settings." The machine or the
computer is not
connected to the
network correctly. Check that the machine or the computer is
connected to the network correctly. For details about
your network environment, consult the network
administrator.
The computer name
or folder name
specified in the path
name is incorrect. Register the computer name and folder name again.
The firewall function is
enabled on the
computer. In the firewall function on the computer, register the
machine IP address and the port to use for sending
files as exceptions.
You can check the IP address in [Check Status]
"Network". For details about the ports, see the
following:
page 296 "List of Specifications"
When a Message Appears While Using the Scanner Function
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