Ricoh IM 550 Series, User Manual, Page: 240 / 344

Message Condition Solution and reference
"Network
communication has
failed. Failed to send.
Please check the
access privilege setting
of the destination." A malfunction is
occurring on an SMTP
server, the computer
specified as the
destination for Folder
Transfer, or the
computer specified as
the destination when
sending an e-mail
without using the
SMTP server. Check that the SMTP server and the destination
computers are functioning normally.
The shared folder
specified as the
transfer destination
cannot be found in
Folder Transfer. Creating a shared folder on the destination
computer. To check the folder name, select the
destination in the address book, press [Edit], and
see "Path Name" in [Destinations] tab [Folder].
See "Transferring a Received Fax Document to E-
mail Address or Folder", User Guide (Full Version).
The user name and/or
password registered in
the address book are
invalid when
performing Folder
Transfer. Select the forwarding destination in the address
book, press [Edit], and specify [Destinations] tab
[Folder] [Folder Authentication Info] again.
See "Registering the Destination Folder to Use for
Send to Folder", User Guide (Full Version).
"Network
communication has
failed. Failed to send.
Please check the
administrator email
address setting." The administrator e-
mail address is not
registered when the
machine is configured
to send Records by e-
mail. • Specify [Settings] [Machine Features
Settings] [System Settings] [File
Transfer] tab [Administrator's Email
Address].
• When configuring the machine to not send
Records by e-mail, change the Current Value
of Bit Number [4] under Switch Number [21]
in [Parameter Settings].
See "Viewing the History of Sent and
Received Faxes", User Guide (Full Version).
9. Troubleshooting
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