Ricoh IM 550 Series, User Manual, Page: 272 / 344

Message Cause Solution and reference
"Authentication password
and/or authentication
algorithm may be
incorrect. Please check." The SNMPv3
authentication
information registered in
Network Connection
Tool does not match the
information of the
machine. Consult the network administrator for the
SNMPv3 authentication information, and
change the information registered in Network
Connection Tool.
See "Installing the TWAIN Driver", User Guide
(Full Version).
"Authentication
succeeded. However, the
access privileges for
scanner function has
been denied." The logged-in user does
not have access
privileges to use the
scanner function. Consult the user administrator. The user
administrator can change the access
permissions in the address book.
See "Confirming the Available Functions", User
Guide (Full Version).
"Cannot add any more
scanning mode." The maximum number of
scanning modes that
can be registered
exceeds the maximum
number (100). Delete scanning modes that are no longer
necessary.
"Cannot connect to the
scanner. Check the
network Access Mask
settings in User Tools." An access mask is
specified. Consult your administrator.
"Cannot specify any
more scanning area." The maximum number of
scanning areas that can
be registered exceeds
the maximum number
(100). Delete scanning areas that are no longer
necessary.
"Communication error
has occurred on the
network." A communication error
has occurred on the
network. Check that the settings for the communication
protocol (TCP/IP) are configured correctly on
the computer.
9. Troubleshooting
270