Mitel MiVoice Business 3300 ICP, Troubleshooting Manual

Page: 357 / 366

Using Logs
Error
Number
Severity Description Solution/Action
4711 ERROR Corrupt MBox handle= handle
msg_no=
msg_no
ret= ret
Playing a message failed. The
reason is dictated by the return
code ret . Below are possible
values of ret .
• Message is too short and will
not be played
• The actual playing of the file
failed. it probably does not
exist
• File handle bad
• The message number is bad
(out of range with respect to
the system wide max), or the
MSG file tag is bad.
If the return code
is -3 or -4, contact
your service
representative.
If the return code
is -2, it may have
been purged.
Otherwise, no
action is required
4715 ERROR I/O Read Problem
An error occurred while trying to
write to an MSG file. There is
no reason as to why.
Even though
there is no extra
information
associated with
this message,
look at error
message 4704 for
the filename and
associated error.
Contact
your service
representative.
Document Version 1.0
351 Troubleshooting Guide