Mitel MiVoice Business 3300 ICP, Troubleshooting Manual

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Voice Networking
Symptom Possible Cause Corrective Action
When you click the Sync
button in Network Elements
form, you receive the
following Internet Explorer
script error:
“Object doesn’t support this
property or method”
Internet Explorer security
settings are preventing the
synchronization.
1. In Internet Explorer, click
Tools and then click
Internet Options
.
2. Click the Security tab
and then click Local
internet .
3. Click Sites and then click
Advanced.
4. Add the IP address of
the 3300 ICP to the
zone.
5. Close all Internet
Explorer windows and
then relaunch Internet
Explorer.
6. Log back into the 3300
Controller.
7.
Access the Network
Elements form, select
the controller and click
Sync .
The Start Sharing
operation has not displayed
any signs of progress for
more than an hour (that is
the operation appears to be
hung).
Your Internet Explorer
session is timing out before
the Start Sharing operation
is complete.
Install the required Internet
Explorer registry file on
your PC. The registry
file extends your Internet
Explorer session and
prevents it from timing out
before a Start Sharing is
complete. Refer to Mitel
Knowledge Base article
HT1862 on Mitel Online for
instructions.
Cannot start sharing with
an element
SDS is not enabled on the
remote element.
Ensure SDS is enabled in
the System Options form of
the remote element.
Document Version 1.0
Troubleshooting Guide
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