Mitel MiVoice Business 3300 ICP, Troubleshooting Manual

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Diagnosing Problems
CAUTION :
If you change the Amphenol connector this will affect all users who are
connected to that ASU.
If the Response is Manbusy:
• Find out why the circuit was busied out.
• Run the RTS <location id> command to return the circuit to service.
If the Response is Locked Out:
• Disconnect the wiring going towards the phone at the internal frame.
• Connect a known good telephone to the internal frame wiring that connects to the
Analog Service unit or peripheral cabinet and verify if there is dial tone.
• If there is dial tone, then there is a fault in the wiring. If there is no dial tone:
• For an analog phone it could be the D-type connector (Amphenol) cable or a fault
with the ASU. Verify the integrity of the Amphenol by changing it out.
• For a DNI phone, it could be the a fault with the DNI card.
CAUTION :
If you change the Amphenol connector on an ASU it will affect all users who are
connected to that ASU.
No Dial Tone IP Phone
1. Log into the System Administration Tool and navigate to Maintenance Commands.
2.
Establish the Location of the analog set using the Locate Extension maintenance
command. If Locate Extension command does not work verify the programming in the
IP Set Assignment and Multiline Set Key Assignment.
3. Run the State <extension> command. You will get one of the following responses:
Idle, Busy, Manbusy, or Out of Service.
If the response is Idle
• Reset the telephone.
If the response is Busy:
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