Mitel MiVoice Business 3300 ICP, Troubleshooting Manual

Page: 134 / 366

Software
Symptom Possible Cause Corrective Action
You receive the following me
ssage when you attempt to
restore a database: “RAD g
roup must be a number th
at will be DATA RESTORED
before the pilot number.”
The leading digits of the hu
nt group pilot number are a
lower number than its RAD
group numbers. When the
system backs up or restore
s Hunt Groups, it does so in
the order of the leading digits
of the hunt group pilot num
ber. If the leading digit of the
hunt group number is lower
than its RAD group number,
the system will be unable to
back up or restore the RAD g
roup data.
In the Hunt Groups form, program the leading dig
its of the hunt group pilot number to be greater than
its RAD group numbers.
You perform a database r
estore and ACD 2000 agent
skill groups are missing from
the database after the resto
re.
If the Extended Agent Group
option is enabled and you ha
ve more than 128 agent skill
groups programmed, when
you perform a database back
up, only the first 128 groups
are saved.
Only the first 128 agent groups were saved to the
database backup. Manually reprogram the missing
agent groups
If you still can’t fix the problem, call Technical Support. Make sure you have the following
information on hand before calling:
• Java plug-in version
• Maintenance PC username
• Maintenance PC IP address
• Location of identitydb.obj file on the Maintenance PC
• Postsoftware or journalctl logs
Determine whether there is enough space for backup
1. On a rough sheet of paper, create a table as shown in the following
figure.
2. To determine the current Voice Mail size, connect to the system using the SSH
protocol through a communication application (for example, PuTTy).
3. Log in as root user.
Document Version 1.0
Troubleshooting Guide
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