Mitel MiVoice Business 3300 ICP, Troubleshooting Manual

Page: 54 / 366

Hardware
3300 ICP Controllers
Table 8: 3300 ICP Controllers Troubleshooting
Symptom Probable Cause Corrective Action
There is
no access
to either
Server
Manager
or System
Administration
Tool. If you
connect
putty to the
maintenance
port, you
would
observe the
following
message
every time
you press
<ENTER>
key:
Give root
password
for
maintenance
(or press
Control-D to
continue):
If you were
monitoring
the booting
process
via the
maintenance
port, you
would
observe the
following
message at
the
The system has
entered emergency
mode.
The possible reason
for the system to enter
the emergency mode
are:
• The controller's
iButton has its Real
Time Clock set to a
time behind the file
system time.
• The controller
gets flooded with
network traffic while
attempting to boot.
• One of the disk
partitions has
a corrupted file
system.
• Other reasons
1.
In the serial console, press the ENTER key
one or more times until the system displays the
password prompt:
Give root password for maintenance
(or press Control-D to continue):
2.
Enter the password for the root user and
press ENTER. If you have entered correct
password, you shall get the following prompt:
sh-4.3#
Note
:
If the system is shipped from the factory or
after a full manual installation, the default
password is root. Pressing CTRL + D does
not work.
Note :
If you do not know the password for the
root user, then see Password Recovery for
3300 ICP Controller on page 121
3. Verify whether the iButton's Real Time Clock
is in the past compared to the time of file-
system timestamp by running the following two
commands:
date; hwclock -r
Document Version 1.0
Troubleshooting Guide
48