Matrix ETERNITY NE, System Manual

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750 Matrix ETERNITY NE System Manual
For each parameter explained briefly below, you can define the column position, field length (i.e. the
number of digits), the alignment (whether left aligned or right), and the filler characters, wherever required.
• Serial Number: This is the serial number generated for each call record. Serial numbers are generated
from 000 to 999. When serial number '999' is reached, the numbers roll over to 000.
Serial Number starts from 1 and not 0.
When this field rolls over, it increments the increment counter.
• Increment Counter: It increments when the serial number counter rolls over. The Increment counter
starts from A, ending at Z, and then roll over back to A.
• Property Code: This is the property code, if required. This is may be an abbreviation of the property
name.
• Extension Number: This is the extension number that answered the call. You can define the column
position and the field length for the extension number.
• Trunk Number: This is the number of the trunk on which the call was received.
The Matrix Format occupies 5 character spaces.
Check-Inn Format occupies 4 character spaces.
The First Character in the Check-Inn Format is X (Fixed). The remaining three characters show the
software port number.
• Date: The date on which the call was received. The date fill flag is to be enabled.
• Filler Character field is applicable for Date, Month and Year, i.e. whether the single digit date is to be
printed as space-X or 0-X. For example, date = 1 is to be displayed as '1' or '01'.
• Where leading zeroes are not required, the date, month and year sub-fields are right aligned and the
spaces are filled with character 'space'.
• The Date field is not linked to the global flag of Date Format. The global Flag of Date format is used,
while using features or in configuration reports but not for SMDR Online. This is because the date
format used by the CAS is not the same as used by the users of the system.
• Time: The time when the call was received. The format of the time field and the time fill flag are to be
programmed.
• Filler Character field is applicable for Hours, Minutes and Seconds i.e. whether the single digit hour is
to be printed as space-X or 0-X. For example, hour = 1 is to be displayed as '1' or '01'.
• In case leading zeroes are not required, Date, Month and Year sub-fields are right aligned and the
spaces are filled with character 'space'.
• Answer Duration: The time after which the call was answered. Program the duration unit and the
duration fill flag.