Matrix ETERNITY NE, System Manual

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106 Matrix ETERNITY NE System Manual
The higher the call capacity (i.e. more the number of Call Appearances) assigned to an extension, the
more the number of calls the extension user can handle.
The ETERNITY NE supports a maximum of 10 Call Appearances of the DKP extensions.
DKP extensions for Executives are usually assigned 2 Call Appearances, while the Operator extension is
assigned 6 Call Appearances to handle 6 calls simultaneously.
3.
Select the CO CLIP Pattern for the DKP. This is the type of Calling Line Presentation on the DKP for
incoming calls from trunks. You can select any of these options:
• Name Only: only the name of the caller will be displayed.
• Number Only: only the number of the caller will be displayed.
• Name: both the name and the number of the caller will be displayed.
Default: Name.
4.
Select the Language for the DKP extension. Default: English.
ETERNITY NE has language support for English, French, German, Spanish, Portuguese, and Italian.
When you select any of these languages, all the prompts and command strings will appear in the selected
language.
5.
Select a Ringer Mode for the DKP from the four options:
• Ring immediate (it rings immediately as a fresh calls lands on the DKP).
• Ring if idle (rings only if the DKP is idle).
• Ring after a delay (if the call is still not answered).
• Ring OFF (silent mode).
Default: Ring Immediate’.
6.
If you selected Ring after a delay as Ringer Mode, set the Ring Delay Timer (sec) , if required, to the
desired value.
The Ring Delay Timer is the time in seconds the ETERNITY NE waits on receiving a call to ring on the
DKP. The range of this timer is 0 to 99 seconds. Default: 10 seconds.
7.
If you want to enable Ringer Auto Acknowledge mode, set the Acknowledge Timer (sec) to the desired
value.
The Ringer Auto Acknowledge mode determines when to stop the ring on the DKP. There are two options
for Ringer Auto Acknowledge:
• Stop only when the call is answered.
• Stop after a delay.
To stop the ring on the DKP after a delay, the Acknowledge Timer must be configured. The range of this
timer is 01 to 99 seconds. Default: 00 seconds.
To stop the ring only when the Call is answered or manually acknowledged, the Acknowledge Timer must
be set to '00'. By default, Ring Auto Acknowledge is turned OFF.
8.
To assign the Ring Destination for the DKP extension, select the desired destination for Play Ring on . You
may choose
•
Speakerphone: The ring will be played on the Speakerphone.
• Headset: The ring will be played on the Headset.