Matrix ETERNITY NE, System Manual

Page: 440 / 996

430 Matrix ETERNITY NE System Manual
Call Pickup
What's this?
Call Pickup allows extension users to answer calls ringing on other extensions from their own extension; without
physically going to the ringing extensions.
Extension users can 'pick-up' both internal and trunk calls ringing on other extensions.
As extension users can answer calls of their colleagues or co-workers without physically going to their extensions,
this feature ensures that all incoming calls are answered.
Eternity offers two types of Call Pickup:
• Call Pick Up-Group - extensions are assigned to Pick-Up Groups. Any extension in a Pick-Up Group can
answer calls ringing on other extensions within the same group only.
• Call Pickup Selective - calls ringing on any extension of the system can be answered.
How it works
Call Pickup Group
• Extensions must be assigned to Call Pickup Groups. The extensions in a Call Pickup group may be SLT,
DKP and SIP Extensions.
• As many as 8 such groups may be formed.
• Each group is assigned a number 01 to 08.
• For example, extensions 201, 201, 203, and 303, 304, 305 are assigned to Pick-Up Group number 03.
• When an extension in this group rings, any extension in the group 03 can pick up the call by dialing ‘4’ the
(default) feature access code for "Call Pickup Group".
• The ringing extension should be in the same Pick-Up Group.
Call Pickup Selective
• Extensions need not be in Call Pickup Groups.
• Whenever an extension in the system rings, the call can be picked up by any extension of the system by
dialing the feature access code and the number of the ringing extension.
When more than one extension in a Pick-Up Group are ringing, you can choose which one to answer first,
using Call Pickup Selective.