Matrix ETERNITY NE, System Manual

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528 Matrix ETERNITY NE System Manual
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Example:
The Customer Care Department of a company has four extensions: 201, 202, 301 and 302, which needs to be
grouped for Department Calls.
Extensions 201 and 202 are SLTs. Extensions 301 and 302 are DKPs.
Requirement: The company wants the following:
1.
Call traffic should be distributed equally on all four extensions.
2.
Ring sequence should be 201, 202, 301, and 302 (first to last).
3.
First 201 should ring for 20 seconds.
4.
If no reply, 201 should continue to ring and 202 should ring for 10 seconds.
5.
If still no reply, 201 should continue to ring and 301 should ring for 15 seconds.
6.
If still no reply, 201 should continue to ring and 302 should ring for 20 seconds.
7.
51 should be the access code for this department group.
Solution: Select a group e.g. 1, and configure as follows:
1.
Enter 51 as access code.
2.
201 as member 01, with member type SLT.
3.
202 as member 02, with member type SLT.
4.
301 as member 03, with member type DKP
5.
302 as member 04, with member type DKP.
6.
Set ‘member type’ of the rest to 'None'.
1.
Enable the 'Rotation Flag' on routing group number 01 to distribute call traffic.
2.
Enable the 'Continuous Ring Flag' for member 01 (201) and set the 'Ring Timer' to '20 seconds.
3.
Set the Ring Timer of member 02 (202) to 10 seconds. Disable 'Continuous Ring' flag.
4.
Retain the Ring Timer of member 03 (301) as default 15 seconds. Disable 'Continuous Ring' flag.