Matrix ETERNITY NE, System Manual

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608 Matrix ETERNITY NE System Manual
Forced Answer
What’s this?
Extension users can force other extension users to answer their calls when there is no response from the called
extensions.
How it works
Forced Answer can be requested from an SLT, a DKP and from the Extended IP Phone (calling extension).
However, the called extension (being forced to answer) must be either a DKP or an Extended IP Phone.
• Extension A (SLT) calls extension B (DKP).
• B’s extension phone is ringing, but B does not answer.
• A dials Forced Answer feature code.
• B’s extension phone’s speaker goes OFF-Hook.
• A may now talk to B.

Forced Answer can be used when the called extension is busy, but has free call loops (call appearances)
for calls to land.
For example:
• Extension A (SLT) calls extension B (DKP).
• B is in speech with extension C, but there is a call appearance free on B’s DKP.
• Since B’s DKP has a free call appearance, A’s call lands on B.
• B’s extension starts ringing.
• A dials Forced Answer code during ring back tone.
• Extension C is put on hold.
• A is in speech with B.
• A may now talk to B.
• When A disconnects the call, B is now in speech with C.
How to configure
To be able to use Forced Answer, extension users must have this feature enabled in their “Class of Service (COS)”
for the Day and Night time, as required. See “Basic Settings” for instructions on configuring the different extension
port types.