Matrix ETERNITY NE, System Manual

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Matrix ETERNITY NE System Manual 333
Auto Answer
What's this?
Auto Answer allows incoming calls to be answered without any manual interventions by the extension users.
This feature is particularly useful for Operators in high call traffic settings, as it saves them the effort of picking up
the handset or pressing the speaker key repeatedly.
This feature works only on digital key phones (DKP).
How it works
With Auto Answer set on an extension DKP, whenever a call lands on the DKP extension,
• the extension rings for the duration of the Auto Answer Timer
4
. This timer is configured, and by default it is
set to 1 second.
• on the expiry of the Auto Answer Timer
5
, the system plays a beep to the user.
• the DKP goes OFF-Hook to answer the call, without any intervention by the extension user such as picking
up the handset or pressing the speaker or the headset key.
• If a headset is connected, and headset connectivity is enabled on the DKP, the incoming speech audio will
be diverted to the headset automatically.
• the extension user can talk to the caller.
Auto Answer works only if the DKP is in idle state; the phone must not be busy with an active call or using a feature.
How to configure
For Auto Answer to work, you are required to do the following:
• Enable Auto Answer in the DKP Extensions.
• Change Auto Answer Timer, if required. The range of this timer is 1 to 9 seconds. By default, the Auto
Answer Timer is set to 1 second.
• Enable Headset Connectivity flag on the DKP, if headset is to be used for Auto Answer.
You can do the above configuration using Jeeves, or DKP extension users can also configure the above
parameters using the Phone Menu of EON. See
“How to use” Auto Answer later in this topic.
4. This timer defines the time in seconds that the DKP should wait before going OFF-Hook to answer incoming calls.
5. This timer defines the time in seconds that the DKP should wait before going OFF-Hook to answer incoming calls.