Matrix ETERNITY NE, System Manual

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Matrix ETERNITY NE System Manual 581
Do Not Disturb (DND)
What's this?
Extension users may wish to restrict calls to their extensions in order to work uninterrupted by frequent phone calls.
The feature, Do Not Disturb, enables users accomplish this.
This feature is useful to extension users who are in the middle of a meeting or any important work that requires their
undivided attention.
DND can be set and canceled by
• Extension users
• Operator for extension users, referred to as DND-Remote.
Doing so, calls from other extensions will be barred. However, the extension user would continue to receive:
• all the external calls transferred by the Operator/any other phone, DID Calls and DDI Calls.
• Alarm calls.
• Reminder calls.
• Auto Call Back calls.
Also, the extension user can:
• use all the features of the PBX.
• make Outgoing calls and
• make Internal calls to other extensions.
DND has three supplementary features: “DND-Override” , “DND Text Message” and “Voice Message for DND
Notification” .
DND-Override
As the feature title suggests, 'DND-Override' allows the caller to land on the called extension, despite DND set on
the extension.
DND-Override will not work if the called extension has 'Privacy from DND-Override' enabled in its Class of Service.
DND Text Message
A DND Message can be a short Text Message such as 'In a Meeting', 'In a conference', 'On vacation', that a user
can set when enabling DND on his/her phone.
When setting DND (also DND-Remote), the extension user/Operator can select an appropriate text message to be
displayed to the calling extension.
This DND text message is displayed on the calling extension, but only if the calling extension is the proprietary
digital key phone, EON.
The ETERNITY supports 9 different DND Text Messages, which can be changed as per user requirement by the
System Engineer. Users can select and set on their phones any of the DND messages programmed by the System
Engineer.