Matrix ETERNITY NE, System Manual

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810 Matrix ETERNITY NE System Manual
System Parameters
What’s this?
System Parameters are general parameters, related to features and facilities that are applied system-wide, such as
customer name, Day-Night mode, storage of call logs, end of dialing, alarms, DID call disconnect options,
Presence, and DND messages. Each of these is described briefly here.
Customer Name
You can assign the name of the enterprise/organization that is using ETERNITY NE as the Customer Name. The
Customer Name may contain up to 80 characters. You may enter the address of organization/enterprise along with
the name.
The Customer Name you assign will appear on the various System Reports generated and printed by the
ETERNITY NE.
System Parameters
The System Parameters include the feature options:
• Global Hold: This parameter is related to the “Call Hold” feature of ETERNITY NE. Global Hold enables
you pick up a call that has been put on hold by any extension from a DKP extension of ETERNITY NE.
• Store Internal Calls in Missed Call Log: ETERNITY NE stores call logs of external calls only. You may
instruct the system to store internal calls in the Missed Call log by enabling this parameter. See “Call
Logs” .
• Store Internal Calls in Dialed Call Log: You may instruct the system to store internal calls in the Dialed
Call log by enabling this parameter. See “Call Logs”.
• Store Internal Calls in Answered Call Log: You may instruct the system to store internal calls in the
Answered Call log by enabling this parameter. See “Call Logs”.
• End of Dialing Digit: End of Dialing Digit is a single digit, on receipt of which, the system considers the
number string dialed by the extension users as the complete string. It does not wait for further digits to be
dialed, and dials out the number. The digits * (star) or
# (hash/pound) are used to indicate end of dialing to
the system, as these are unique and distinguishable from the digits generally dialed by extensions (0, 1,
2... to 9). Default: #
• Give Off-hook Alert to Operator: When this flag is enabled, the system will detect extensions that are off-
hook and ring on the Operator extension to alert the Operator about the state of the phone. This alert is
useful for detecting whether the handset of extension phones are placed correctly
. Read the feature
description for “OFF-Hook Alert” to know more.
• Day/Night Mode: Certain features of the ETERNITY NE require extensions and trunks to behave
differently according to the working hours and non-working hours, which are referred to as Time Zones.
The Time Zones, i.e. working hours, non-working hours, are defined for the entire week in a Time Table.
Time Table is assigned to trunks, extensions and other time-zone dependant features.