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Matrix ETERNITY NE System Manual

677

Music on Hold (MOH)

What’s this?

The music played to extension users and external callers who are put on hold is called Music on Hold (MoH).

How it works

A Voice Module assigned the Music on Hold application serves as the source of music for this feature. By default,
Voice Module 1 is assigned for Music on Hold.

When a caller is put on hold, ETERNITY NE plays the music recorded in Voice Module 1.

You can play a voice message of your choice instead of music to the callers. The message may contain any
promotional information about your company or services provided by your organization, etc.

Music-on-Hold will also be played to an extension, when the option

Route to Operator

is selected as the

Alarm Notification Type

for the extension, and the Operator extension is busy, when the extension goes

Off-hook to answer the alarm call.

How to configure

You can record a piece of music or a message of maximum 16 seconds duration and assign it to Voice Module 01,
which is reserved for Music-on-Hold.

Refer the topic

“Voice Message Applications”

for instructions on recording and assigning voice modules.

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Summary of Contents for ETERNITY NE

Page 1: ...ETERNITY NE System Manual ...

Page 2: ......

Page 3: ...ETERNITY NE The Next Generation IP PBX for Small Businesses System Manual ...

Page 4: ...le every precaution has been taken in the preparation of this system manual Matrix Comsec assumes no responsibility for errors or omissions Neither is any liability assumed for damages resulting from the use of the information contained herein Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by ...

Page 5: ...ks 24 Connecting to the VoIP Network 27 Connecting Single Line Telephones 30 Connecting Digital Key Phones 31 Connecting SIP Extensions 37 Connecting Door Phone 45 Installing the Voice Mail System 48 Starting Up ETERNITY NE 49 Configuring ETERNITY NE 51 Configuration Modes 51 Configuration Tools 52 Configuring using the Web based GUI Jeeves 53 Configuring using a Telephone 58 Configuring using FTP...

Page 6: ... 297 Account Codes 303 Alarms 311 Alternate Number Dialing 325 Auto Answer 333 Auto Call Back ACB 337 Auto Redial 342 Automatic Number Translation 346 Barge In 351 BCCH Selection 354 Behind the PBX Application 360 Call Back on Trunk Ports 365 Call Budget 373 Call Budget on Trunk 377 Call Chaining 382 Call Cost Calculation CCC 384 Call Cost Display 394 Call Duration Control CDC 396 Call Duration Di...

Page 7: ...Inward Dialing DID 561 Direct Inward System Access DISA 567 Direct Station Selection Console 574 Distinctive Rings 576 Do Not Disturb DND 581 Door Phone 587 Dynamic Lock 592 Emergency Detection and Reporting 600 Emergency Dialing 602 Flashing on Trunks 604 Follow Me 605 Forced Answer 608 Forced Call Disconnection 610 Help Desk 613 Hot Desking 615 Hotline 617 Incoming CLI Modification 620 Interrupt...

Page 8: ...g Backup 795 System Activity Log 798 System Activity Log Display 803 System Fault Log 804 System Fault Log Display 809 System Parameters 810 System Security 817 System Timers and Counts 823 Time Zone Display 828 Toll Control 829 Trunk Auto Answer 836 Trunk Reservation 841 User Absent Present 845 User Password 847 Virtual Extension 849 Voice Help 853 Voice Message Applications 854 Walk In Class of ...

Page 9: ...ls 921 Voice Mail Memory Status 922 Mobile Status 924 VoIP Status 927 SIP Trunk Status 928 SIP Extension Status 929 Network Status 930 Appendix 931 Technical Specifications 931 System Resources 934 Prompts 936 Default Area Code Table USA 945 Feature List 962 Features at a Glance 964 Acronyms 971 Warranty Statement 976 Open Source Licensing Terms and Conditions 978 ...

Page 10: ...vi Table of Contents ...

Page 11: ...support the ETERNITY NE System Engineers are persons who customize the system configuration to meet the requirements of the organization users It is assumed that they are experienced in installing PBX are familiar with telecom wiring technology how it works and the various technical terms and functions associated with it No one other than the System Engineer is permitted to make any alterations to...

Page 12: ...Configuring Basic Settings describes the basic configuration required for the trunks and extensions Chapter 6 Voice Mail System describes the Voice Mail System configuration when the voice mail module is installed in the ETERNITY Chapter 7 Features and Facilities describes in detail each feature and facility offered by the ETERNITY NE The features are arranged alphabetically by Name to make it eas...

Page 13: ...r to remind you of something you might need to do when you are using the system Caution to indicate an action or condition that is likely to result in malfunction or damage to the system or your property Warning to indicate a hazard or an action that will cause damage to the system and or cause bodily harm to the user Tip to indicate a helpful hint giving you an alternative way to operate the syst...

Page 14: ...hone used as a remote extension of ETERNITY You can access all the features of an extension of ETERNITY from the mobile landline phone Port the physical interfaces on the cards for trunk lines and extension lines Service Provider the providers of telecom network lines Internet POTS PSTN GSM and Internet Telephony Service Providers ITSP Single Line Telephone SLT any standard two wire telephone atta...

Page 15: ...o analog and digital networks CO Mobile and VoIP So you have access to multiple telecom networks on a single platform The system s intelligent Least Cost Routing logic diverts your calls through the appropriate network ensuring least possible call cost Besides Operator consoles Digital Key phones Direct Station Selection consoles and standard telephones you can also connect a Fax machine a door ph...

Page 16: ...s The system is built on PCM TDM 100 percent non blocking digital technology providing high density switching and is powered by a 32 bit RISC processor Ensuring reliable efficient and unrestricted simultaneous communication incoming and outgoing by all users Key Features Auto Attendant Call back on Mobile Phone Call Budget on Trunks and Extensions Call Forking CDR Reports Conference Dial in Closed...

Page 17: ...n Loop Disconnect Selectable Caller ID Presentation DTMF FSK Programmable Dialing method Pulse Tone with programmable Pulse Ratio DTMF On Off period Programmable Speech Tx Gain Programmable Speech Rx Gain Programmable Disconnect Tone Sensing Programmable Flash Timer Programmable Loop Current The Mobile Interface The Mobile Interface enables the ETERNITY NE to be connected to GSM UMTS network opera...

Page 18: ...key features of the VoIP Interface are 4 SIP Trunks for Proxy as well as Peer to Peer non Proxy calls Up to 16 SIP Extensions Standard IP Phones and Matrix Extended IP Phones 8 Simultaneous Voice Calls Selectable Network Assignment Connection Type Static IP DHCP PPPoE Selectable DNS Automatic and Static Dynamic DNS for client STUN TCP and UDP NAT Keep Alive Symmetric RTP Selection MAC Address Clon...

Page 19: ... as extension phone The SLT Interface has the following features Selectable Caller ID Presentation DTMF FSK Programmable Ring Type Trapezoidal Sinusoidal Low Trapezoidal Low Sinusoidal Programmable AC Impedance 600 900 350 100 0 21uF 220 820 120nF Selectable Answer Signaling Selectable Disconnect Signaling Polarity Reversal Open Loop Disconnect Programmable Speech Rx Gain Programmable Speech Tx Ga...

Page 20: ...ecords SMDR SMDR reports SMDR Online and SMDR Posting capture and download System Activity Log and System Fault Log WAN Interface ETERNITY NE supports WAN interface over Ethernet port and Wireless WAN over the UMTS Mobile Port with 3G SIM When you use Wireless WAN over UMTS Mobile port you can use the Ethernet Port as LAN Door Phone You can connect any standard 4 wire door phone to the Door Phone ...

Page 21: ...available in four configurations ETERNITY NE6 ETERNITY NE4 Built in interfaces 6 CO Trunks 2 DKP ports 14 SLT ports Optional interfaces Mobile VoIP Voice Mail System Door Phone Built in interfaces 4 CO Trunks 2 DKP ports 10 SLT ports Optional interfaces Mobile VoIP Voice Mail System Door Phone ...

Page 22: ...3 ETERNITY NE2 Built in interfaces 3 CO Trunks 2 DKP ports 6 SLT ports Optional interfaces Mobile VoIP Voice Mail System Door Phone Built in interfaces 2 CO Trunks 2 DKP ports 4 SLT ports Optional interfaces Mobile VoIP Voice Mail System Door Phone ...

Page 23: ...Matrix ETERNITY NE System Manual 13 Hardware Overview Illustrated below are design of the enclosure and the position of connectors on each configuration of ETERNITY NE ETERNITY NE6 ETERNITY NE4 ...

Page 24: ...14 Matrix ETERNITY NE System Manual ETERNITY NE3 ETERNITY NE ...

Page 25: ...RNITY NE The Matrix ETERNITY NE is designed for small and home offices and nascent enterprises Illustrated below is an example of how ETERNITY NE can be optimally used by small businesses taking full advantage of its enterprise grade features and facilities ...

Page 26: ...16 Matrix ETERNITY NE System Manual ...

Page 27: ...ne Feature phone or Cordless phone A fax machine as required to connect to SLT port One or two digital key phones Matrix proprietary phones as required to connect as DKP extensions For the CO ports arrange for one or more active Analog two wire trunk lines as required For the Mobile ports A SIM card to test mobile network connectivity if GSM UMTS module is present SIP Account information to be con...

Page 28: ... For more details refer Protecting ETERNITY NE and Yourself Cables Select standard good quality telephone cables with 0 5 mm conductor diameter for the internal as well as over head cabling Use twisted pair wires to reduce interference Use separate cable conduits for electrical and telephone cables The length of the cables must not be too long They must have minimum number of joints This will help...

Page 29: ... the items is missing or damaged contact your Dealer Distributor Package Contents ETERNITY NE with side clamps Two self tapping screws M7x30 PAN PH Screw Grips Power Adapter 24VDC 2Amp Ethernet cable CD ROM System Manual Quick Start User Card ETERNITY NE User Card ETERNITY NE Quick Start Mounting Template Warranty Card ...

Page 30: ...amaged by entangling with feet or pressure from other heavy objects Power Supply This product should be operated with proper supply voltage The DC Adapter 24VDC 2 Amp provided with ETERNITY NE works with input voltage ranging between 100 240VAC Protect the system from heavy voltages from the mains ETERNITY NE has trunk and extension interfaces So there are chances of heavy voltages entering the sy...

Page 31: ...hey may touch dangerous voltage points or short out parts which may result in fire or electric shock Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock This product is equipped with a plug having a third ground pin which fits only into a grounding type outlet This is a safety feature If you are unable to insert the plug into the outlet ask an ...

Page 32: ...amaged the product exhibits a distinct change in performance Disposal This product must be disposed according to the national laws and regulations prevailing in the country where it is installed Warning for RF Safety The product complies with RF exposure guidelines as per standard FCC 47 CFR part 2 We recommend the following precautions Make sure that the RF Antenna is installed at least 20cm away...

Page 33: ...ifferent standards and features of networks across the world The number of CO ports supported by the configurations of ETERNITY NE are ETERNITY NE2 2 CO Ports ETERNITY NE3 3 CO Ports ETERNITY NE4 4 CO Ports ETERNITY NE6 6 CO Ports Use standard good quality twisted wire pair telephone cables with RJ11 plugs to connect the CO ports of ETERNITY NE to the Trunk Lines from your exchange ...

Page 34: ...ess the slot cover from the outside of the panel to release the flap Now grasp the flap from inside the enclosure and pull up the flap Gently seat the GSM UMTS module on the connector on the mainboard such that the SIM holder and the antenna connector emerge from the respective slots The connector pins on the module must make complete contact with those on the mainboard Do not apply pressure When ...

Page 35: ...to use PIN protection insert the SIM in the mobile handset and disable PIN protection Remove the SIM Card from the mobile handset and insert it in the mobile port s SIM holder tray Insert the SIM card in ETERNITY NE press the SIM holder lock the small yellow button You may use a blunt pin to press the lock button the SIM holder tray emerges from its slot pull out SIM holder tray from its slot now ...

Page 36: ...ou must have UMTS module installed in the system and Internet services activated on the SIM Switch On power supply if you have finished connecting all the required ports At every power up of the system it takes about 3 minutes for the Mobile ports to get registered with the network Once registration with the mobile network is completed the mobile port can be used ...

Page 37: ...nses the User is advised to comply with such laws and regulations when installing and using this product Installing the VoIP Module Unpack the VoIP module and verify package contents Make sure power supply is turned off before you begin installation Unscrew and remove the top cover of the enclosure Keep the screws and the cover aside Locate the connector of the VoIP module on the mainboard Remove ...

Page 38: ...re possible only three most common and most typical scenarios are depicted here Ethernet WAN Use the RJ45 Ethernet cable supplied for the Network port of ETERNITY to connect the system to the IP network which may be Public Internet or a LAN If connecting to the Public IP Network Plug one end of the RJ45 Ethernet cable into the Network Port of ETERNITY and the other end into the Broadband Router Mo...

Page 39: ...RNITY NE System Manual 29 Wireless WAN Make sure that You have installed a 3G UMTS module a SIM is present in the Mobile port Internet Services are activated on the SIM UMTS LAN Switch Hub Ethernet LAN Mobile WAN ...

Page 40: ... Telephones as extensions to your ETERNITY NE 1 Decide the number of SLT extensions required and arrange for as many telephone instruments You may also connect a Fax machine if required Use SLTs equipped with a Flash key as several of the features and facilities of the ETERNITY require you to press Flash If any of the SLTs you have selected does not have a Flash key tap the Hook switch of the phon...

Page 41: ...sired locations Installing EON48 1 Unpack the box and verify the package contents 2 Mount the phone on a desk or wall at a convenient location To mount EON48 on a wall detach the Foot Stand on the bottom of the phone as illustrated below Fix two screws of appropriate diameter on the wall ensuring that they are aligned with the Keyhole Slots 1 and 2 of EON48 The screws should protrude from the wall...

Page 42: ...nect EON48 to the wall jack Plug one end of the RJ11 cable into the connector of EON48 labeled as Line Plug the other end into the wall jack 4 When the ETERNITY NE is powered ON the EON will get reset The EON communicates with the ETERNITY The handshaking lasts for 5 6 seconds The EON model version and revision number along with the message Please wait appear on the LCD display 5 After successful ...

Page 43: ...KP port of ETERNITY Terminate the other end into a wall jack 4 Plug the RJ11 end of a second cable into the connector on DSS64 Plug the other end into the wall jack Installing EONSOFT To install EONSOFT you must have a computer with Windows as the operating system The EONSOFT is compatible with the following Operating Systems of Windows Windows 98 Windows XP Windows NT Windows 2003 Windows Vista 1...

Page 44: ... your computer The EONSOFT has a self executing program which will automatically install itself on your computer 7 If the software does not perform auto install on your computer browse to CD ROM 8 The software program will appear with the Matrix Icon and labeled as Matrix EONSOFT 9 Click the icon Matrix EONSOFT to execute installation of the program 10 After the program has been installed and run ...

Page 45: ... down menu will appear 13 Click the option COM Port 14 Select the COM Port to which the communication cable is connected If you select the wrong COM port a dialog box will pop up on your screen with the message COMx is invalid or busy please select another COM Port Select the right COM Port ...

Page 46: ...splay However if you have configured DKP port parameters Name and extension number these will appear on the EONSOFT display If this dialog box does not appear on the screen after you selected the COM Port you may test the COM Port for data transfer It is recommended that you test the functioning of the COM Port of the computer and the communication cable before you install the EONSOFT ...

Page 47: ...the number of SIP extensions you will require the IP8 License Make sure you have a valid License Key when connecting more than 8 SIP Extensions See License Management to know more The SIP Extensions may be registered either over Ethernet WAN or over Wireless WAN Mobile 1 Mobile 2 according to your preference and your IP network installation scenario Ethernet WAN If ETERNITY NE is connected to a Pu...

Page 48: ...y standard IP Phone to the LAN Switch You may also register any SIP device Extended IP Phone or open SIP phone on the public network as SIP Extension In which case configure Port Forwarding for SIP and RTP on the Router GSM UMTS PSTN LAN Switch Hub Ethernet WAN DSL Modem Router IP CO IP GSM UMTS CO LAN Switch Hub Ethernet WAN DSL Modem Router IP ...

Page 49: ...Jeeves Assign an extension number to the Extended IP Phone on the Extension Numbering Plan page under Basic Settings of Jeeves For the SIP extension number you assigned to the Extended IP Phone configure these parameters on the Matrix Extended IP Phone Settings Location 1 page of Jeeves Enable Matrix Extended IP Phone Mode Enter the MAC Address of the Extended IP Phone Assign the Registrar Server ...

Page 50: ...t the phone on the wall with the screws fitting into the Keyhole slots When you mount the phone on a desk you can attach the Foot Stand in two ways as illustrated below Foot Stand attached at 20 Angle Foot Stand attached at 45 Angle If you attach the Foot Stand at 45 the phone will be placed in an almost upright position on your desk Decide which of these positions would work for you best and acco...

Page 51: ...t the bottom of the phone 5 Connect the LAN Port of SETU VP248 to the LAN Switch Hub 6 To connect your phone to a computer on your desk use an Ethernet cable not supplied with this phone to connect the PC Port of the phone with LAN Port of the computer 7 Plug the connector of the Power Adapter in to the power jack at the back of the phone5 Use only the adapter provided with the phone to prevent an...

Page 52: ...following message will appear on it as the phone boots As soon as the Loading message appears on the phone display press key Select the firmware Extended IP Phone Move the cursor by pressing the Down navigation key V When the cursor is placed under the Extended IP Phone press Enter key Welcome to Matrix Booting Welcome to Matrix Loading Select the firmware Standard S IP Extended S IP Select the fi...

Page 53: ...ee seconds If you want to change the Network Settings you may select Yes by moving the cursor to Yes with the Up key and pressing the Enter key The phone makes DHCP Discovery and fetches its IP Address and Server IP Address from the ETERNITY NE On getting the IP Address the phone initiates Auto Configuration to download the configuration files from ETERNITY NE Welcome to Matrix L oading V05R01_Ext...

Page 54: ...nfiguration files the phone attempts to register with ETERNITY NE On successful registration the phone will display the current day date and time the extension number and name assigned to the Extended IP Phone T r y i n g f o r C o n f i g f i le L a n g u a ge S t r x m l A t t e m p t i n g R e g i s t r a t i o n Mon 20 DEC 16 58 N A 303 Reception 2 ...

Page 55: ... enclosure and pull up the flap Gently seat the Door Phone module on the connector on the mainboard such that the RJ45 connector of the module is aligned with the slot and the connector pins on the module make complete contact with those on the mainboard Do not apply pressure When the module is seated firmly on the connector on the mainboard secure the module with the screws on the studs If you ha...

Page 56: ...rame Refer the pinout details of the ports to connect the cables Connecting Door Phone You can connect any standard 4 wire door phone Refer to the pin out details given above to make the connections Make sure that the door phone you connect conforms with the Technical Specifications of the door phone port Connecting a Door Lock Release Device If a Door Lock is to be used in conjunction with the Do...

Page 57: ...Matrix ETERNITY NE System Manual 47 Make sure that the device you connect conforms with the Technical Specifications of the DOP A typical Installation of the Door Phone is illustrated below ...

Page 58: ...ling the VMS The Voice Mail System VMS module is supplied as a Pen Drive with a License Voucher which you must activate to use the module Unpack the Voice Mail System module and verify package contents Make sure power supply is turned off before you begin installation Unscrew and remove the top cover of the enclosure Keep the screws and the cover aside Locate the USB port on the mainboard Connect ...

Page 59: ...s stable after power on the status LED STS blinks Green 1 second ON 1 second OFF The LEDs of the DSS keys of the Digital Key Phone s attached to the system are turned on in a sequence The handshaking between DKP and ETERNITY lasts for 5 6 seconds At the end of the Reset Cycle the default extension numbers loaded by the system the date and time of the Real Time Clock of the system will appear on th...

Page 60: ...50 Matrix ETERNITY NE System Manual ...

Page 61: ...ed access and alterations or misuse of the features and facilities As this password is meant for restricting access to the SE mode it must be kept strictly confidential with the System Engineer Default password 1234 The SE password can be changed Refer the topic System Security for instructions on how to change the SE password If you forget the SE password you can restore the default SE password R...

Page 62: ...nged by the System Administrator and the System Engineer However if the System Administrator forgets the password the default SA password or an entirely new password can be issued only by the System Engineer Refer the topic System Security for instructions on how to change the SA password Configuration Tools The ETERNITY NE can be configured using the following tools The web based graphical user i...

Page 63: ...first time You may connect it to a computer on LAN at a later stage once you have finished installation and configuration of the system To connect a standalone computer Plug one end of the RJ45 cable supplied into the Ethernet Port of ETERNITY NE Plug the other end into the LAN port of the computer Make sure the IP Address of the computer and the Ethernet Port of ETERNITY NE do not conflict and bo...

Page 64: ...r computer s screen to the resolution of 1024 x 768 pixels for full view of the pages From the Login as box select the login mode you want to enter System Engineer or System Administrator Enter the SE or SA Password for the Login mode you selected Click Login button System Engineer Login To enter SE mode select System Engineer Enter 1234 the default System Engineer Password in the Password field I...

Page 65: ...anced features and facilities of ETERNITY NE To configure Basic Settings click the link to expand The basic settings parameters appear as sub links Click the link of the desired parameter The page of the respective parameter opens Change the settings on the page to the desired values and click Submit button to save To exit the SE configuration mode click the Logout on the top of the page As many a...

Page 66: ...istrator Password in the Password field If the password has been changed use the new password Click the Login button On successful login the Feature Menu for the SA mode appears on the left pane as links From the SA mode you can Click the link of the desired Feature to open the page Configure the feature and click Submit button to save changes ...

Page 67: ...persons can simultaneously log in to the SA mode it is recommended that you avoid multiple simultaneous SA login sessions It is possible to configure the ETERNITY NE from any location using Jeeves You can use Jeeves to configure the system On site where it is installed and Off site from a remote location ...

Page 68: ...phone connected as an extension of the ETERNITY NE to configure the system On site where it is installed You can also configure the system using a Telephone Off site i e from a Remote location using the Direct Inward System Access DISA feature of the ETERNITY NE You can access both the System Engineer mode as well as the System Administrator mode from the remote location System Engineer Mode At th...

Page 69: ...ion number 1 where 1072 is the prefix string and 001 is the command string The Prefix string in the SA Command 1072 can be changed by the System Engineer However the command strings of the SA Command 001 in the above example cannot be changed The command for entering SA mode 1 92 is also non configurable See the topic Access Codes under Features and Facilities To know how to use change feature set...

Page 70: ...imer is loaded every time a new SA command is issued To configure the SA Mode Timer Dial 1072 016 SA Mode Timer Where SA Mode Timer 000 to 255 minutes You can also exit the SA mode before the SA Mode Timer expires by dialing this command If the SA Mode Timer is set to 000 minutes you can exit the SA mode only by dialing the command 1 92 The SA Mode TImer can also be configured from the SA pages of...

Page 71: ...figuration at their end or are unable to configure the system on site at the customer s end The advantage of using FTP for configuring the system is that Installers can complete the entire system configuration as per their customer s requirement at their end copy these configuration files and then upload these configuration files on to the customer s system Further once the configuration file has ...

Page 72: ... Now copy the system configuration you just completed for the user s system on a CD or a Pen Drive using the embedded FTP server To do this you may use either Windows FTP or FireFTP See Configuration Upload for step by step instructions ...

Page 73: ...alues assigned to the parameters in Basic Settings are sufficient to set your system in operation You may need to change the settings of only those parameters that are peculiar to your installation requirement To configure Basic Settings 1 Open Jeeves see Configuring using the Web based GUI Jeeves The Login page will open 2 Log in as System Engineer 3 Enter the SE password On successful login you ...

Page 74: ...obile Trunks VoIP Port SIP Trunks Emergency Numbers Network Parameters There are two ways to do the basic system configuration using the Wizard A special configuration Wizard will lead you logically step by step through the configuration of the parameters listed above Or using the Basic Settings links for selective configuration You can choose the parameters you want to configure the order you wan...

Page 75: ... takes you to the next page When you press the Back button you will be prompted to save changes made on the current page The More button and the Less button on the page allow you to expand and collapse respectively the parameters on the page You may exit the Wizard at any time by clicking the Quit button The changes you made before you exit will be saved Using Basic Settings Links You can choose t...

Page 76: ... the page Logout allows you to exit Jeeves Set the desired values on this page and click Submit button to save You may use the Wizard or selectively configure the Basic Settings pages whichever works best for you When configuring the system for the first time you may use the Wizard When you want to make changes after the configuration has been done you may selectively configure the Basic Settings ...

Page 77: ...ently in any country with these default settings Default Settings also speed up the process of system configuration as these are sufficient for getting the system into operation To load the country specific Default Settings you must select Region i e the country region in which the system is installed India is selected as the default Region So if you are installing ETERNITY in a country other than...

Page 78: ...ension ports that you have specified To configure 1 Click the Pre requisites link 2 Enter Customer Name Default Blank Customer Name is the name of the organization enterprise using ETERNITY NE The Customer Name you enter in this field will appear as header on the various System Reports generated and printed by the ETERNITY NE like SMDR Incoming Outgoing and Internal Call Reports Alarm Status repor...

Page 79: ...ur model For example if you selected ETERNITY NE6 as Model Type the page will show maximum CO Ports as 6 maximum DKP extensions ports as 2 and maximum SLT ports as 14 If you selected ETERNITY NE2 the page will show maximum number of ports as 2 for CO Ports 2 for DKP ports and 4 SLT ports 5 Define the Number of Ports Used for each Port Type CO DKP SLT Mobile SIP from the respective combo boxes For ...

Page 80: ...ant To configure 1 Click the Extension Numbering Plan link 2 You may re assign extension numbers to SLT DKP SIP Extensions and the Door Phone port The length of the extension number may be 6 digits The digits 0 to 9 and are allowed When you change the extension numbers make sure that they do not clash with any other Feature Access Codes in the dialing phase codes starting with 1 9 etc To know more...

Page 81: ...m of 18 characters This page displays only those extension ports available in the system and the number of ports you have defined as Number of Ports Used in the Pre requisites page SIP Extensions are a licensed feature In the case of SIP Extensions the number you configure as Extension Number will be considered as the SIP ID the Authentication ID and the Authentication Password 5 If you have finis...

Page 82: ...em Manual If you assign the same Access Code to more than one feature Jeeves will pop up a Total Conflict message and ask you to resolve the conflicting codes It will not allow you to submit until you have resolved the conflict ...

Page 83: ...xample the name of the Two wire Trunk connected to port number 1 is displayed as CO 1 The Wizard will display only those Trunk port types available in the system and the number of Trunk ports you have defined for each trunk port type earlier on the Pre requisites page To configure 1 Click the Naming Trunks link 2 You may assign names to each trunk port type for easy identification The name be deri...

Page 84: ...fferent message in the night hours A Time Table is a schedule of Working Days and Day time working hours for the entire week In a Time Table you can define the working days and working hours for the entire week Time Tables are applied to extensions and trunks defining the working hours and Day time for the entire week so that the system can execute the time dependent features and facilities accord...

Page 85: ...rent working hours for each day of the week For example you may define the Working hours from Monday to Friday as 09 30 to 18 30 and for Saturday from 09 30 to 15 00 If your s is a 24x7 business you may select Sunday as working day and set the working hours 3 To define the working day select the related check box 4 To define the working hours select the Start Time and the End Time from the combo b...

Page 86: ...nward Dialing calls on trunks during which the caller dials 9 Depending on the amount of call traffic to be managed there may be more than one Operator extension Also different Operator extensions may be assigned according to the time of the day For instance during the day working hours call may be landed on the extension of the Receptionists Front Desk Personnel During the night non working hours...

Page 87: ...is selected the first extension in the Operator group you have created will continue to ring even as the system hunts for other extensions in the group to land the call If the call still remains unanswered the system will return the call to the first extension once again This flag has no relevance if there is only one Operator extension 6 Enable Rotation if you have selected more than one extensio...

Page 88: ... s when you configure the parameters of different extension types SLT DKP and SIP Extensions 11 These are features allowed denied to the Operator extension 12 The type of calls to be allowed denied to the Operator extension during the day and at night local calls regional calls national calls international calls limited calls 13 The trunks through which outgoing calls are to be routed during the d...

Page 89: ...the system will provide you only those SLT ports that are actually present in the system for configuration on this page On this page More Click this button to view all parameter links on the page Less Click this button to view only the essential parameter links on the page Expand Click to expand a link to display all parameters under the link Collapse Click to collapse a link Hides all parameters ...

Page 90: ...re select the check box of the feature 3 To deny a feature clear the check box See Class of Service COS to know more Toll Control 1 Click Toll Control to expand options Set the desired Toll Control for the SLT extension for the Day and Night 2 Select the type of Calls Allowed during Day All Calls No Calls Local Calls Regional Calls National Calls and Limited Calls 1 2 3 Default All Calls 3 Select ...

Page 91: ...umbers strings to be allowed and number strings to be denied See Dynamic Lock to know more about this feature 5 Select the call privilege for Calls allowed for Lock Level 1 No Calls Local Calls Regional Calls National Calls All Calls 6 Select the call privilege for Calls allowed for Lock Level 2 No Calls Local Calls Regional Calls National Calls All Calls 7 Select the call privilege for Calls allo...

Page 92: ...ce starting with CO trunks followed by Mobile trunks and SIP trunks If you have not assigned any names to the trunks they will appear with their default names CO MOB SIP and port numbers If you have enabled On Site Configuration only those trunks that are connected will appear in the box To select a trunk place your cursor on the desired trunk and click the Select button Or Press the ctrl key and ...

Page 93: ... OFF Configure LCR method that you selected for the trunk group 4 To configure Least Cost Routing method you selected click the link LCR settings A new window opens Go to the LCR method you selected for Trunks allowed for 0 dialing Configure the LCR method See Least Cost Routing under Advanced Settings for instructions Click Submit The window closes 5 Select Trunks allowed for 5 dialing The outgoi...

Page 94: ...otation and apply Least Cost Routing 10 Click Submit Voice Mail Settings 1 Click Voice Mail Settings to expand options 2 Keep the option Assign Personal Mail Box enabled 3 Keep the option System should ask Password while Accessing Mail Box enabled if you want password protection for the mailbox By default access to the mailbox is password protected The User Password is required to access the mailb...

Page 95: ...st Default Deliver New Message in General Mailbox 7 To play to the SLT extension user mailbox owner message details such as Date and Time when the message was recorded by the caller the caller s number17 the extension number dialed by the caller18 select Play Message Detail after Delivery of Message You may select from the following options for Play message details Never The VMS will not play mess...

Page 96: ...onfigurable default 30 minutes When the extension user answers the call the VMS informs the user of the new message and allows the extension user to access it See the feature description Message Wait to know more Default LED Lamp 9 To notify the extension user via e mail about new messages in the mailbox select the check box Voice Mail Notification via E mail To mail the new voice message to the e...

Page 97: ...cts breaking of the loop current for duration of the Flash Timer The Flash timer is configurable The range of this timer is from 83 minimum to 999 maximum milliseconds By default Flash Timer is set to 600 milliseconds You can program the Flash Timer according to the Flash Timer supported by the SLT instrument If the SLT instrument breaks the loop current for more than the programmed Flash Timer th...

Page 98: ...T instrument as OFF Hook and will offer dial tone to the SLT 9 Set the value of ON Hook Detection maximum according to the current drawn by the SLT instrument connected to the SLT port ETERNITY detects ON Hook state of for all types and brands of SLT instruments by providing for configurable values for threshold current for ON Hook detection 10mA 12mA 14mA 16mA and 18mA Default 10mA When an SLT in...

Page 99: ...m SIP Trunks to the SLT extension set Rx Gain at SIP Trunk dB Default 9dB 16 To increase outgoing speech volume level of calls from SIP Trunks to the SLT extension set Tx Gain at SIP Trunk dB Default 0dB 21 Answer Signal is a signal generated on the SLT port to indicate that the called party remote party has answered the call and the call is now mature Answer Signaling on the SLT port is particula...

Page 100: ...n user s name to three letters and type it in the Abbreviated Name field When the VMS Auto Attendant is used callers can be prompted to Dial by Name of the desired party extension user instead the extension number 4 Select the Call Transfer Type for the Day and Call Transfer Type for Night from the following options Transfer when extension answers When the caller dials the extension number the VMS...

Page 101: ...S Auto Attendant to announce the extension user s name to the caller when transferring the call to the extension Default Disabled When you enable Announce Name make sure you record the extension user s name on the VMS For instructions see Recording Station Names DDI Routing 1 Click DDI Routing to expand options 2 In the field DDI Number for SIP Trunk 1 enter the DDI number you want to assign to th...

Page 102: ...nternal calls to be stored from the combo box Store Internal Calls You can select from the following options Made by made to this extension the system will store all calls made to and from this extension If made by this extension the system will store outgoing calls made from this extension If made to this extension the system will store only incoming calls from other extensions Never the system w...

Page 103: ...r to expand 2 Select the radio button of the desired option Display Number of Transferring Extension when call is transferred on this extension Display Number of Party kept on Hold when call is transferred on this extension Walk In Walk Out This parameter is related to the feature Walk In Class of Service ETERNITY offers two types of Walk In i One Call per Walk In where the extension user is autom...

Page 104: ...xtension to answer an incoming call before forwarding the call it to the programmed destination phone number as Call Forward No Reply By default the Timer is set to 30 seconds Refer the feature description for Call Forward to know more 3 Select the type of calls to be forwarded If Call is forwarded on external number You may select from the following options Forward only Internal calls Forward onl...

Page 105: ...s many as 99 numbers Enable Call Taping for Outgoing Calls Type the external numbers that you want the system to tape You may type as many as 99 numbers Select the check box Tape Calls without CLI if you want incoming calls without CLI to be taped Default Disabled Select the check box Call Taping for Internal Calls if you want internal calls made and received by the extension to be taped Click Sub...

Page 106: ...ter as many as 99 numbers In the Do Not Apply CDC for calls matching with numbers column enter the numbers which you want to be exempt from CDC Click Submit and close the window Priority 1 Select a Priority from 1 to 9 for the SLT extension Default 5 Each extension of the ETERNITY is assigned a Priority Level starting from 1 2 3 to 9 with 1 being lowest Priority and 9 being highest Priority Whenev...

Page 107: ...larm call See Route to Operator The alarm call is routed to the Operator extension so that the Operator can the serve the alarm request to the extension user Default Play Voice Message Help Desk Configure this parameter if you want to define the extension as a Help Desk 1 Click Help Desk to expand 2 Select the check box Help Desk Auto set ACB on calling extension when this extension is busy Defaul...

Page 108: ...1 Click the Copy button on the page of the SLT extension you wish to copy The Copy dialog box opens The dialog box displays the number and name of the extension to be copied in the Copy from field The dialog box also lists the numbers and names of the extensions to which you can copy the values under Copy To 2 Select the check boxes of the extension numbers to which you want to Copy To ...

Page 109: ...Matrix ETERNITY NE System Manual 99 3 Click OK The parameter values of the extension you Copy From will be applied on the extension s you Copy To ...

Page 110: ... Click this button to view only the essential parameter links on the page Expand Click to expand a link to display all parameters under the link Collapse Click to collapse a link Hides all parameters under the link Settings Click to configure the settings of a parameter further More link Click to view all additional parameters on the page To configure the second DKP extension click the DKP Extensi...

Page 111: ...ck to expand Toll Control options Set the desired Toll Control for the DKP extension for the Day and Night 2 Select the type of Calls Allowed during Day All Calls No Calls Local Calls Regional Calls National Calls and Limited Calls 1 2 3 Default All Calls 3 Select the type of Calls Allowed during Night All Calls No Calls Local Calls Regional Calls National Calls and Limited Calls 1 2 3 Default All...

Page 112: ...expand Toll Control for Dynamic Lock 2 Select the call privilege for Calls allowed for Lock Level 1 No Calls Local Calls Regional Calls National Calls All Calls 3 Select the call privilege for Calls allowed for Lock Level 2 No Calls Local Calls Regional Calls National Calls All Calls 4 Select the call privilege for Calls allowed for Lock Level 3 No Calls Local Calls Regional Calls National Calls A...

Page 113: ...e starting with CO trunks followed by Mobile trunks and SIP trunks If you have not assigned any names to the trunks they will appear with their default names CO MOB SIP and port numbers If you have enabled On Site Configuration only those trunks that are connected will appear in the box To select a trunk place your cursor on the desired trunk and click the Select button Or Press the ctrl key and c...

Page 114: ...made to numbers of another Service Provider s network If you do not want to apply LCR select OFF Configure LCR method that you selected for the trunk group 4 To configure Least Cost Routing method you selected click the link LCR settings A new window opens Go to the LCR method you selected for Trunks allowed for 0 dialing Configure the LCR method See Least Cost Routing under Advanced Settings for ...

Page 115: ...going call will be routed through the selected trunks when the extension user dials TAC 64 Follow the same steps as described above to select the trunks enable Rotation and apply Least Cost Routing 10 Click Submit Phone Settings 1 Click Phone Settings to expand options 2 Set the number of Call Appearances for the DKP extension Default 2 Call Appearances also referred to as call loops define the ca...

Page 116: ...our options Ring immediate it rings immediately as a fresh calls lands on the DKP Ring if idle rings only if the DKP is idle Ring after a delay if the call is still not answered Ring OFF silent mode Default Ring Immediate 6 If you selected Ring after a delay as Ringer Mode set the Ring Delay Timer sec if required to the desired value The Ring Delay Timer is the time in seconds the ETERNITY NE wait...

Page 117: ...adset Receive Volume to the desired level from 0 to 9 Default 5 15 To change the Transmit Gain of the Speakerphone MIC Volume set Hands free Transmit Volume to the desired level from 0 to 9 Default 5 16 To change the Receive Gain of the Speakerphone MIC Volume set Hands free Receive Volume to the desired level from 0 to 9 Default 5 17 To change the key DTMF Side Tone of the DKP set the Key Click V...

Page 118: ...play Level 1 signifies minimum and level 4 is the maximum Default 3 26 Click Submit to save your phone settings In addition to the above listed Phone Settings configured by the Installer DKP extension users can also change their phone settings referred to as DKP Personal Settings to match their preferences and requirement The DKP Personal Settings include Ringer Volume Ringer Tune Ringer Mode Ring...

Page 119: ...2 Now let us attempt to configure the feature Trunk to Trunk Transfer on the key that has presently CO3 configured on it 3 Click the CO3 key A dialog box opens with the options for the Functions to be Performed by the key 4 In the dialog box in the Select Function Type list box select the function to be performed by the key ...

Page 120: ...is a feature select the option FEATURE from the Select Function Type list box 5 In the Select Offset drop down list all the features that can be assigned to DSS keys are listed 6 Select Trunk to Trunk Call Transfer from the list of features in the Select Offset box ...

Page 121: ...ETERNITY NE System Manual 111 7 Click OK The box closes The Trunk to Trunk Call Transfer feature appears in abbreviated form as T T Xfer on the key label 8 To assign Remote DND click CO2 key A dialog box opens ...

Page 122: ...112 Matrix ETERNITY NE System Manual 9 In the Select Function Type list box select the option SA Command as Remote DND is a System Administrator SA Command ...

Page 123: ...Matrix ETERNITY NE System Manual 113 10 In the Select Offset box select the option Set DND for remote station ...

Page 124: ...k 1 select MOBILE as Function Type and 1 as Offset To assign direct access to SIP Trunk 1 select SIP as Function Type and 1 as Offset Repeat the same to assign direct access to Mobile Trunk 2 and SIP Trunk 2 Click OK each time you select a Function Type and Offset in the dialog box You can reinstate default key assignment any time by clicking the Default button at the bottom of the window When you...

Page 125: ...t appears on your screen 2 Click the DSS key A dialog box opens with the options for the Functions to be Performed by the key 3 In the Select Function Type list box select the function to be performed by the key For instance if you want to use this key to call a Department Group select the option Dept Group as Function Type ...

Page 126: ...116 Matrix ETERNITY NE System Manual 4 In the Select Offset list box select the number of the Department Group from 1 to 5 which is to be called when this key is pressed 5 Click OK The dialog box closes ...

Page 127: ... box Since a Mailbox can be accessed using the default User Password 1111 extension users who are assigned a mailbox are recommended to change their User Password to a unique 4 digit number to prevent unauthorized access to their mailbox 4 Define the Mail Box Size minutes for the extension You may change the mailbox size to any desired value from 001 to 999 minutes Default 5 minutes 5 Define the M...

Page 128: ...user requests it On completion of each message the VMS will prompt the extension user to press a digit for date and time stamp When the mailbox owner presses the digit the VMS will play the message details Default On Demand 8 Select the Voice Mail Message Wait Notification Type for the extension The VMS will notify the extension user of the new messages in the mailbox and the message wait set by a...

Page 129: ...ut Attachment Default Without Attachment Type the E mail Address of the extension user to which the voice mail notification is to be sent The e mail ID may consist of 64 characters maximum Default blank 10 To assign Department Group mailbox to the DKP extension select the check box Assign Mail Box of Department Group Default Disabled You can assign the Mailbox of a Department Group to DKP extensio...

Page 130: ... the call on the extension without checking whether it is busy or free Transfer when extension rings When the caller dials the extension number the VMS Auto Attendant will wait for the extension to start ringing and then transfer the call If the extension is busy the VMS Auto Attendant will transfer the call to the mailbox of the extension if assigned or take the caller back to the home node Trans...

Page 131: ...I number you want to assign to this DKP extension from among the DDI numbers provided by the ITSP with whom you have registered SIP Trunk 4 6 To allow the system to land incoming calls with the same DDI number on this DKP extension keep Allow Incoming DDI Calls enabled Default Enabled Clear check box only if you want to disable 7 To allow the system to send the DDI number as CLI when outgoing call...

Page 132: ...t Store Outgoing Calls Default selected Call Budget The Call Budget feature allot a budget limit for outgoing calls made by the extension See Call Budget for more information If you want to enable this feature on this extension 1 Click Call Budget to expand options 2 Select the check box Apply Call Budget 3 Define the calling permission for the extension when it has used up the call budget allotte...

Page 133: ...k In Class of Service 1 Click Walk In Walk Out to expand 2 Select the radio button of the type of Walk Out mode you want to assign to the extension Walk Out on completion of call automatically Select this option if you want to assign One Call per Walk In to the extension Walk Out when user gives command to Walk Out Select this option if you want to assign Walk In until Logout to the extension Call...

Page 134: ...he extension 1 Click Call Taping to expand options 2 Select the type of Call Taping to be applied from the options OFF Apply as per profile 1 Apply as per profile 2 Apply as per profile 3 Apply as per profile 4 If you do not want to apply Call Taping select OFF Default OFF 3 Now configure the Call Taping Profile number you selected for the extension To do this Click the link Call Taping The page o...

Page 135: ...you do not want to apply Call Duration Control select OFF Default OFF 3 Configure the Call Duration Control Profile number you selected for the extension To do this Click the settings button The page opens in a new window The page displays the parameters of the profile you selected for the extension In the new window Enable Apply CDC to Internal Calls if CDC is to be applied on internal calls Defa...

Page 136: ...es The Personal Directory is necessary for using the features Abbreviated Dialing and Dial By Name When a Personal Directory is assigned to an DKP it must also be configured The Personal Directory can be configured also by the extension user Refer the topic Abbreviated Dialing for instructions on configuring the Personal Directory Time Table 2 Select a Time Table for the DKP extension Default Syst...

Page 137: ...eature Forced Account Code on the extension When Forced Account code is enabled the system will allow the extension user to dial an external number only after the user has entered the Account Code To know more see Account Codes 1 Click Account Code to expand 2 Select the check box Do not allow Outgoing Calls without Account Code Force Account Code Now that you have finished configuring the DKP ext...

Page 138: ... of the DKP extension you wish to copy The Copy dialog box opens The dialog box displays the name of the extension and number to be copied in the Copy from field The dialog box also lists the names and numbers of the extensions to which you can copy the values under Copy To ...

Page 139: ...RNITY NE System Manual 129 2 Select the check box of the extension number to which you want to Copy To 3 Click OK The parameter values of the extension you Copy From will be applied on the extension s you Copy To ...

Page 140: ...re To know more refer the topic License Management ETERNITY NE supports up to 16 SIP extensions You can connect The Extended IP Phone for ETERNITY NE supplied by Matrix The Matrix Extended IP Phone functions just like a DKP Any standard SIP phone or SIP enabled device such as an IP phone a Soft phone an Analog phone adapter You can register SIP enabled devices at three different locations as a sin...

Page 141: ...IP extension 303 to 318 Follow the instructions provided below to configure the SIP extensions 1 By default the check box Enable SIP Extension is selected If this flag is disabled you will not be able to use this extension You may clear the check box when you want to deactivate the extension 2 Enter the SIP ID for this extension SIP ID is necessary for registering the SIP Extension with the Regist...

Page 142: ...he VoIP module s Registrar Server to authenticate the SIP messages received from this SIP Extension You can enter a maximum of 24 digits as password The valid digits for the password are 0 to 9 and Authentication ID is applicable only if any of the SIP message Authentication options REGISTER or INVITE or SUBSCRIBE or PUBLISH is enabled Else Authentication ID will not be used Class of Service 1 Cli...

Page 143: ...ermissions of their extensions on their own by dialing a code ETERNITY NE supports Toll Control Levels 0 to 3 for Dynamic Lock For each Toll Control Level from 0 to 3 you must assign Call Privilege 29 For each Call Privilege you need to configure the corresponding number strings to be allowed and number strings to be denied See Dynamic Lock to know more about this feature 1 Click Toll Control for ...

Page 144: ...allowed for 0 dialing The outgoing call will be routed through the selected trunks when the extension user dials TAC 0 Double click the field A multiple selection box opens On the left the trunks appear with their names if configured in Naming Trunks and port numbers in a sequence starting with CO trunks followed by Mobile trunks and SIP trunks If you have not assigned any names to the trunks they...

Page 145: ...bers within their own network and for calls made to numbers of another Service Provider s network If you do not want to apply LCR select OFF Configure LCR method that you selected for the trunk group 4 To configure Least Cost Routing method you selected click the link LCR settings A new window opens Go to the LCR method you selected for Trunks allowed for 0 dialing Configure the LCR method See Lea...

Page 146: ...63 Follow the same steps as described above to select the trunks enable Rotation and apply Least Cost Routing 9 Select Trunks allowed for 64 dialing The outgoing call will be routed through the selected trunks when the extension user dials TAC 64 Follow the same steps as described above to select the trunks enable Rotation and apply Least Cost Routing 10 Click Submit Voice Mail Settings 1 Click Vo...

Page 147: ...to access it When you select this option make sure that General Mailbox is enabled in the Class of Service of the SIP extension Refer Class of Service COS for instructions Overwrite Old messages The VMS will overwrite the old messages to record the new message in the mailbox The VMS will overwrite the oldest message first Default Deliver New Message in General Mailbox 7 To play to the SIP extensio...

Page 148: ...s for as many times as the Message Wait Ring Count configurable default 10 times at the interval set as the Message Wait Ring Timer Interval configurable default 30 minutes When the extension user answers the call the VMS informs the user of the new message and allows the extension user to access it See the feature description Message Wait to know more Default LED Lamp 9 To notify the extension us...

Page 149: ...er extension device or number Default Disabled 6 Select the check box Allow PUBLISH to allow the SIP extension user to choose whether or not to show their Presence Status to other SIP Extensions Default Disabled 33 BLF a typical feature supported by PCM TDM PBX and Key Telephone Systems is also supported on SIP Extensions In PCM TDM PBX and Key Telephone Systems this feature is typically used by t...

Page 150: ...and outgoing calls will be blocked 10 If you selected G 723 codec as a Preferred Vocoder select G 723 Bit Rate as Bit Rate 5 3 Kbps or 6 3 Kbps Default 6 3kpbs When G 723 is negotiated the selected Bit Rate will be applied only when sending the RTP packets When receiving RTP packets from the remote end both Bit Rates of G 723 will be accepted 11 To suppress Silence packets and allow only Voice pac...

Page 151: ... Fax over IP FoIP 38 select the protocol as Fax Type You may select T 38 UDPTL T 38 RTP Pass through Default T 38 UDPTL Pass Through and T 38 will work only if the peer devices also support the same option If you select Pass through as Fax type you must disable Silence Suppression If the fax sent using T 38 is rejected ETERNITY NE will use Pass Through for sending the Fax 16 If you selected T 38 a...

Page 152: ...s parameter If this parameter is high you will receive good quality fax You may increase the Fax Image Level from 1 to 3 if the quality of fax does not improve with Fax Max Rate and Fax Packet Period Level 0 means no redundancy Set Data Redundancy Level to None 1 2 3 4 5 6 or 7 Default 3 This is a redundancy level for T 30 control data Fax Data Level can be set from 0 to 7 Level 0 means no redunda...

Page 153: ...ss Through as Fax Type Select dB level for Data Gain from 31 to 31 Default 11 dB Select dB level for Bypass Gain from 31 to 31 Default 9 dB 20 Click Submit to save VoIP settings Voice Mail Auto Attendant 1 Click to expand Voice Mail Auto Attendant options 2 Select a Profile from 1 to 4 as Voice Mail Auto Attendant Profile for the extension Default 1 The profile determines the welcome message to be...

Page 154: ...ndant will transfer the call to the mailbox of the extension if assigned or take the caller back to the home node Transfer when extension permits The VMS Auto Attendant prompts the caller to record his her name It puts the caller on hold and places the call on the desired extension If the extension is free and answers the call the VMS announces the caller s name to the extension user and prompts t...

Page 155: ...number as CLI when outgoing calls are made from this SIP extension keep Send DDI Number as CLI enabled Default Enabled If you clear the check box the system will send the MSN number as CLI of outgoing calls made from this extension SMDR Storage The Station Message Detail Recording SMDR feature of ETERNITY enables you to record the details of Internal Incoming IC and Outgoing OG calls made from to ...

Page 156: ... Local Calls Regional Calls National Calls All Calls Default No Calls Caller ID on Call Transfer This parameter is related to the CLIP feature It allows you to choose whether the system should display the CLI of the Held Party or the CLI of the Transferring Party to the transfer destination extension while the call is being transferred See the feature description for Calling Line Identification an...

Page 157: ...mmand to Walk Out Select this option if you want to assign Walk In until Logout to the extension Call Forward 1 Click Call Forward to expand 2 Set the Call Forward No Reply Timer sec to the desired value if required The range of this timer is Default 030 seconds Call Forward No Reply Timer signifies the duration for which the system will wait for an extension to answer an incoming call before forw...

Page 158: ...nch residence The Location Name may consist of 18 characters maximum Default Blank 4 Enter the MAC Address40 of the Matrix Extended IP Phone connected at this location in hexadecimal format e g 00 50 C2 55 B0 10 Default blank ETERNITY validates the IP Phone on the basis of the MAC Address and provides configuration on validation As ETERNITY allows registration of the SIP Extension from three diffe...

Page 159: ...e the Matrix IP Phone is installed select the Call Progress Tone Region Default Region 1 See Call Progress Tones to know more 7 Select the desired Dial Tone Type from the combo box Type 1 or Type 2 Default Type 1 See Call Progress Tones to know more 8 Select the region country whose Date and Time settings the IP Phone should follow Default India 9 If you want to enable Daylight Saving Time DST on ...

Page 160: ...edge Timer must be set to 00 By default Ring Auto Acknowledge is turned OFF 15 To assign the Ring Destination for the IP phone select the desired destination for Play Ring on You may choose Speakerphone The ring will be played on the Speakerphone Headset The ring will be played on the Headset Default Speakerphone When you select the Headset as the destination make sure that you set the flag Headse...

Page 161: ...setting the LCD Backlight Level to the desired value from 1 to 4 Default 3 28 Set the Back Light Off Timer sec to the desired value if required from 000 to 999 seconds Default 10 seconds 29 Set the LCD Contrast Level to a level from 1 to 4 that is comfortable to you Default 3 30 Define SIP RTP Ports SIP Listening Port This is the port on which the IP phone listens for SIP messages over TCP This po...

Page 162: ...ich the phone waits for response of a transaction request This timer starts on initiating a transaction This timer stops on receipt of a response for the request On expiry of the timer the phone clears the transaction This timer is used for Registration request etc The range of the General Request Timer is 10 60 seconds Default 20 seconds 34 To debug using Syslog Client supported by the phone conf...

Page 163: ...he Extended IP Phone to match the requirements of the extension user To customise the keys of the Extended IP Phone registered at this location 1 Click Matrix Extended IP Phone Settings link The default key map of the Extended IP Phone appears on your screen 2 Click the key you want to configure For example CO3 ...

Page 164: ...Select Function Type list box select the function to be performed by the key For example you want to use the key to call the Operator The Operator function is a Feature so select the option FEATURE from the Select Function Type list box In the Select Offset drop down list all the features that can be assigned to keys are listed ...

Page 165: ...Matrix ETERNITY NE System Manual 155 Select Operator from the list of features in the Select Offset box Click OK The box closes The Operator feature appears on the key label ...

Page 166: ...take a second example if you want to assign Remote DND to the key currently assigned CO2 key click the key A dialog box opens In the Select Function Type list box select the option SACommand as Remote DND is a System Administrator SA Command ...

Page 167: ...e and select the desired feature as Offset If you want to use the key to call a DKP or a SIP extension select DKP or SIP Extension as Function Type and select the number of the extension as Offset To assign direct access to a mobile trunk select MOBILE as Function Type and the desired port number 1 or 2 as Offset To assign direct access to a SIP Trunk select SIP as Function Type and the desired tr...

Page 168: ...arty at a time A minimum of two Call Appearances must be assigned to a SIP extension Operator extension or Executive extension so that the extension user can put one party on hold while talking to another A third Call Appearance allows the extension user to put two calls on hold make attend a third call and toggle between three calls The more the number of Call Appearances assigned to an extension...

Page 169: ...box Tape Calls without CLI if you want incoming calls without CLI to be taped Default Disabled Select the check box Call Taping for Internal Calls if you want internal calls made and received by the extension to be taped Click Submit to save the Profile Close the window by clicking x on the top right corner of the window See Call Taping to know more Call Duration Control To enable the Call Duratio...

Page 170: ...st Priority Whenever an extension phone with higher priority calls an extension with lower priority a triple ring is placed on the called extension To know more read the feature description Priority 1 Select a Priority from 1 to 9 for the SIP extension Default 5 If this SIP extension is assigned to Operator you may want to set a higher priority for this extension Personal Directory 1 Select a Pers...

Page 171: ...igure this parameter if you want to define the extension as a Help Desk 1 Click Help Desk to expand 2 Select the Assign Help Desk function to this Extension check box Default Disabled Forced Account Code Configure this parameter if you want to apply the feature Forced Account Code on the extension When Forced Account code is enabled the system will allow the extension user to dial an external numb...

Page 172: ... of the SIP extension you wish to copy The Copy dialog box opens The dialog box displays the name of the extension and number to be copied in the Copy from field The dialog box also lists the names and numbers of the extensions to which you can copy the values under Copy To ...

Page 173: ...RNITY NE System Manual 163 2 Select the check box of the extension number to which you want to Copy To 3 Click OK The parameter values of the extension you Copy From will be applied on the extension s you Copy To ...

Page 174: ...e not configured Time Table you may do so now by clicking the Time Table hyper link Define the working days and the start and end time of the working hours for each working day See Time Tables to know more 2 Select the mode of routing for calls landing on the Door Phone from the combo box Route Door Phone Calls Select At wish if you want the flexibility to have calls routed to a group of extension...

Page 175: ...me for which the extension on which the call lands should ring Default 015 seconds Enable Rotation42 if you have selected more than one extension Default Disabled 41 When Continuous Ring is selected the first extension in the Door Phone extension group you have created will continue to ring even as the system hunts for other extensions in the group to land the call If the call still remains unansw...

Page 176: ...elected External Number as the landing destination for door phone calls at night enter the destination number in the External Number field The External Number is the same for Day time and Night Time which means you can have calls routed to one external number only 8 For the External number you have entered as landing destination for At Wish and Scheduled door phone call route define the outgoing t...

Page 177: ...nt tariffs according to the time of the day as well as area distance Service Provider Based Choose this option if the same service providers of the selected trunks offer different rates for calls made to numbers within their own network and for calls made to numbers of another Service Provider s network If you do not want to apply LCR select OFF Default OFF To configure or to modify the Least Cost...

Page 178: ...ed If you have not configured names and numbers the extensions will appear with their default access codes and extension numbers If you have enabled On Site Configuration only those extensions that are connected will appear 3 Select the extensions which are to be assigned to the CPU Group These may be SLT DKP or SIP extensions Place your cursor on the desired extension and click the Select button ...

Page 179: ...Matrix ETERNITY NE System Manual 169 6 Now repeat the same steps select extensions for this group 7 Click Submit to save your CPU Groups s To know more about this feature refer the topic Call Pickup ...

Page 180: ...age CO ports that are connected to the network will appear on this page On this page More Click this button to view all parameter links on the page Less Click this button to view only the essential parameter links on the page Expand Click to expand a link to display all parameters under the link Collapse Click to collapse a link Hides all parameters under the link Settings Click to configure the s...

Page 181: ...ons provided below to configure the CO Trunks Calling Line Identification Format 1 Click Calling Line Identification format to expand 2 Define the Calling Line Identification Format for the CO line Selecting the format supported by your service provider from the below options You may consult the service provider this trunk line None Any ETSI DTMF format Any FSK V 23 format Any FSK Bellcore format ...

Page 182: ...destination to Route Calls during Day to You may select Operator Extensions Built in Auto Attendant Voice Mail Auto Attendant if available If you select Extensions as the landing destination select the landing destination extensions in the corresponding field ...

Page 183: ...ns you selected will appear in the Extension field in the sequence you selected separated by commas To route the incoming call to an auto attendant if the selected extensions do not answer the call 45 When Continuous Ring is selected the first extension in the group you have created will continue to ring even as the system hunts for other extensions in the group to land the call If the call still ...

Page 184: ...lect the check box Activate Direct Inward System Access Default Disabled Select the desired DISA option PIN Authentication Multiple calls Select this option if you want to enable DISA with PIN Authentication and allow multiple calls during the DISA login session CLI Authentication Multiple calls Select this option if you want to enable DISA login with CLI Authentication and allow multiple calls to...

Page 185: ... Play Music on Hold Play RBT Message1 Play RBT Message2 Play RBT Message3 Play RBT Message4 If you do not want RBT message to be played select Do Not Play The system will play Ring Back Tone to the caller Default Do Not Play When you select an RBT Message 1 4 you must record a Voice Module with the desired RBT Message and assign the Voice Module to Trunk Auto Answer RBT Message application You can...

Page 186: ...Voice Mail Auto Attendant to expand 2 Select the desired Voice Mail Auto Attendant Profile number for the trunk from 1 to 4 Default 1 The Voice Mail System of ETERNITY answers calls and processes them according to the Voice Mail Auto Attendant Profile assigned to the trunk So you must configure Voice Mail Auto Attendant Profile number you have selected for the trunk 3 To configure the Voice Mail A...

Page 187: ...heir corresponding Substitute Number strings in the respective columns Enter the Dialed Numbers and their corresponding Substitute Numbers against each Index number For example if 95 is entered as the Dialed Number at Index 01 and its Substitute Number 91 must be entered at Index 01 7 Click Submit to save your entries 8 Close the window SMDR Storage The Station Message Detail Recording SMDR featur...

Page 188: ... DKP1 will hear Ring Back Tone The call will be placed on DKP2 ii The external caller on CO2 will be disconnected DKP1 user will hear Ring Back Tone The call will be placed on DKP2 1 Click DSS Key Interface to expand options 2 Select the radio button of the desired DSS Key Interface option Disconnect current call when DKP user presses DSS key of other trunk while in speech using this trunk Put cur...

Page 189: ...e billing pattern should be assigned the same Pulse Rate Option 2 Define the Call Cost Calculation Schedule for the Pulse Rate option you selected The Pulse Rates offered by service providers may vary according to the time of the day In such cases you must divide the day into Time Zones from 1 to 4 as required to match the time of the pulse rates offered by your service provider Specify the Start ...

Page 190: ...f duration in the field Restrict outgoing calls if total call duration exceeds Default 999999 minutes 5 To have the system reset the Number of Calls Amount Minutes automatically on a particular date select the desired date from the Reset Call Budget on combo box as 1st to 31st of the every month The consumed Call Budget Amount Minutes Number of Calls can be reset from SE and SA Mode referred to as...

Page 191: ...grabbing the trunk Hotline Dial type A special CO available from the PSTN which works as a normal dial type for some time and works as a hotline thereafter Default Normal 3 Select AC Termination Impedance The AC Termination Impedance of the CO port must match with the AC Termination Impedance supported by the PSTN network By default the AC Termination Impedance is set as per the Region you have se...

Page 192: ...l actually gets matured After this the Call Duration Timer starts Finally the system starts detecting the Disconnect Supervision signal configured for the CO port Select this option only if there is no Answer Supervision Signal supported Polarity Reversal It is used as maturity signal when the answer signaling is given in the form of Battery Reversal If the battery polarity of the line is ve for T...

Page 193: ...ted Polarity Reversal Call disconnection is signaled as Polarity Reversal when the call is disconnected by the remote user For example if the battery polarity of the CO port is ve for TIP and ve for RING in speech condition then on disconnection by the remote user TIP will become ve and Ring ve The user gets an Error tone and the CO port is released Open Loop Disconnect Call Disconnection is signa...

Page 194: ...s Default 200 ms 12 If Call Disconnection is signalled by your CO Network in the form of Disconnect Tone configure Disconnect Tone Detection To enable the system to detect the Disconnect Tone accurately you must configure the Cadence ON OFF time and Frequency of the Disconnect Tone as supported by the CO network Frequency 1 Hz Frequency 1 is from 300 to 1400 Hz Operator This parameter has 3 option...

Page 195: ...on for long distance numbers The user of extension 201 grabs a CO Trunk and dials a number 1022 6305555 The system dials out this number as it starts with 1 but since the actual dial tone from the CO comes after some time the CO interprets this number as 022 6305555 and establishes speech This way an extension user who does not have permission for long distance calling can dial out a long distance...

Page 196: ...device to go on hook The ON Hook speed you set here is measured from the time the ON Hook bit is cleared until the loop current equals zero Select the desired ON Hook Speed from the following options 0 5msec 3 msec 26 msec Default 0 5msec OFF Hook Speed This parameter defines the time to settle the line transients after which transmission or reception can occur Select the desired OFF Hook Speed fr...

Page 197: ...ng into the Extension ports of the other PBX and other trunks being directly connected to the PSTN If the CO Trunk port is directly connected to the PSTN PPDC must be set to 0 For Trunk ports connected to extensions of another PBX PPDC must be configured as per the number of digits in the Trunk Access Code defined for that PBX If the Trunk Access Code is a single digit select 1 If the Trunk Access...

Page 198: ...k Default 9 Time Table 1 Select a Time Table for the CO trunk Default System Time Table If you have not configured Time Table you may do so now by clicking the Time Table link Define the working days and the start and end time of the working hours for each working day See Time Tables to know more Forced Account Code Configure this parameter if you want to apply the Forced Account Code feature on t...

Page 199: ...nk 3 Use the Copy button to apply the same CO trunk settings you configured on this trunk How to copy Parameter Values to another CO trunk 1 Click the Copy button on the page of the CO trunk you wish to copy The Copy dialog box opens The dialog box displays the number and name of the trunk to be copied in the Copy from field The dialog box also lists the numbers and names of the trunks to which yo...

Page 200: ...ix ETERNITY NE System Manual 2 Select the check boxes of the extension numbers to which you want to Copy To 3 Click OK The parameter values of the trunk you Copy From will be applied on the trunk s you Copy To ...

Page 201: ...le port that has a SIM Card present will appear on this page On this page More Click this button to view all parameter links on the page Less Click this button to view only the essential parameter links on the page Expand Click to expand a link to display all parameters under the link Collapse Click to collapse a link Hides all parameters under the link Settings Click to configure the settings of ...

Page 202: ...he SIM PIN for the SIM Card inserted in the mobile port Recall that you have changed the SIM PIN of the SIM Card using a Handset before installing it in the system to the default 1234 Now you may change it to the desired SIM PIN The SIM PIN may be up to 8 digits long Only the digits from 0 to 9 are allowed Incoming Calls 1 Select the route for incoming calls from the following options Route calls ...

Page 203: ...sions as the landing destination select the landing destination extensions in the corresponding field Double click the Extensions field A new window opens Select the extension numbers as landing destination These may be SLT DKP or SIP extensions Set the Ring Timer for the extensions This timer defines the time for which the extension on which the call lands should ring Default 015 seconds Set Cont...

Page 204: ...d System Access Default Disabled Select the desired DISA option PIN Authentication Multiple calls Select this option if you want to enable DISA with PIN Authentication and allow multiple calls during the DISA login session CLI Authentication Multiple calls Select this option if you want to enable DISA login with CLI Authentication and allow multiple calls to be made during the DISA login session C...

Page 205: ... Message Applications under Advanced Settings link for instructions on recording and assigning voice modules to greeting messages Select the Trunk Auto Answer RBT Message you want the system to play to callers from the following options Play Music on Hold Play RBT Message1 Play RBT Message2 Play RBT Message3 Play RBT Message4 If you do not want RBT message to be played select Do Not Play The syste...

Page 206: ...modules for Bye messages 5 Select the landing destination to Route Calls during Night to Operator Extensions Built in Auto Attendant Voice Mail Auto Attendant Follow the same instructions as described in the previous step for selecting landing destination for the Day Return Call to Original Caller 1 To apply the RCOC Return Call to Original Caller feature on the mobile trunk select the check box S...

Page 207: ...a codes For example you can configure Automatic Number Translation such that when an extension user dials a local landline number the ETERNITY prefixes the number with the appropriate country area code when it routes the call through the GSM network To know more about this feature see the description for Automatic Number Translation 1 If you want to apply the Automatic Number Translation57 feature...

Page 208: ... number must be stored at the same index For example if 95 is entered as the Dialed Number at Index 01 its Substitute Number 91 must be entered at Index 01 Click Submit to save your entries Close the window SMDR Storage 1 To record details and generate reports of Internal Incoming and Outgoing calls made from to the mobile trunk enable SMDR Storage See Station Message Detail Recording SMDR and Sta...

Page 209: ...n Retry Timer58 On the expiry of this timer the system will retry registration for the Count i e number of times configured and with each re try attempt the count will be decremented by one Select the Frequency Band supported by the service provider network whose SIM card is installed in the mobile port Default 900 1800MHz Frequency Band selection not required if the Mobile Card has SIMCOM 3G modu...

Page 210: ... port SIM will not get registered with any of the available network operators and no calls can be made or received on this port When you change the Network Selection Mode to Manual and the Network Operator Code manually the change you made will not come into effect until you have restarted the system DSS Key Interface 1 Click DSS Key Interface to expand options This parameter determines what the s...

Page 211: ...speech using this trunk Put current call on Hold when DKP user presses DSS key of other trunk while in speech using this trunk Default Cost Factor Cost Factor is used for grading the cost of routing calls from a trunk for the purpose of least cost routing See Least Cost Routing LCR 1 Click Cost Factor to expand 2 Select a Cost Factor for this trunk from the drop down list from 01 to 99 Default 01 ...

Page 212: ... required to match the time of the pulse rates offered by your service provider Specify the Start Time and the End time in 24 hours HH MM format for the Time Zone Index in which the particular Pulse Rate will be applied The default Time Schedule start and end time for each Time Zone Index is as follows If your service provider offers the same Pulse Rate for calling a number for the entire day ther...

Page 213: ... on the mobile trunk See Call Back on Trunk Ports to know more about this feature Select a Call Back Profile 1 to 4 for the trunk port from the combo box Make sure you also configure the Call Back profile you select here To configure the profile click the settings icon A new window opens Configure the Profile Number See Call Back on Trunk Ports for instructions Click Submit to save your profile Cl...

Page 214: ... out dial the digit 2 after 9 seconds i e after a delay of individual P i e 3 3 3 9 The range of this time is from 1 to 9 The Pause Time is used in the Multi Stage Dialing feature More Features Click More link to expand Priority 1 Select a Priority level from 1 to 9 for the trunk Default 9 Each trunk of the ETERNITY NE can be assigned a Priority Level starting from 1 2 3 to 9 with 1 being lowest P...

Page 215: ... mobile trunk select the check box Do not allow Outgoing Calls without Account Code Forced Account Code Default Disabled When you enable this flag the system will prompt extension users to dial the Account Code whenever they grab this trunk to dial out a number The system will allow extension users to dial out numbers only after they have dialed the Account Code or Name Account Codes feature must ...

Page 216: ... Mobile trunk you wish to copy The Copy dialog box opens The dialog box displays the number and name of the trunk to be copied in the Copy from field The dialog box also lists the numbers and names of the trunks to which you can copy the values under Copy To 2 Select the check boxes of the trunk numbers to which you want to Copy To ...

Page 217: ...Matrix ETERNITY NE System Manual 207 3 Click OK The parameter values of the trunk you Copy From will be applied on the trunk s you Copy To ...

Page 218: ...ed to Yes on the Pre requisites page On this page More Click this button to view all parameter links on the page Less Click this button to view only the essential parameter links on the page Expand Click to expand a link to display all parameters under the link Collapse Click to collapse a link Hides all parameters under the link Settings Click to configure the settings of a parameter further More...

Page 219: ...cally if silence No RTP Packets is detected for more than a specified duration of time To use this feature 1 Select the check box Disconnection on Silence Detection Default enabled 2 Define Detection Time sec This Timer defines the duration for which silence must be detected continuously for the system to consider it as silence detection and disconnect the call The valid range of this Timer is fro...

Page 220: ...ck to UDP SIP RTP Ports 1 Enter the SIP UDP Port address This port defines the port on which the ETERNITY listens for SIP messages transported over UDP This port is also used as the source port for sending SIP messages to the remote peer The valid range for this port is 1024 65535 Default 05060 2 Enter the SIP TCP Port address This port defines the port on which the VoIP Port of ETERNITY listens f...

Page 221: ...ep Alive is enabled Select either REGISTER or NOTIFY Default NOTIFY TCP NAT Keep Alive This parameter is to configured when ETERNITY Ethernet WAN is connected behind a NAT router and SIP messages are transported over TCP TCP NAT Keep Alive messages must be sent to refresh the TCP binding in the NAT router 1 Select the check box Enable TCP NAT Keep Alive to send TCP NAT Keep Alive messages periodic...

Page 222: ...ERNITY terminates the call process and plays error tone to the user The range of SIP provisional Timer is 10 180 seconds Default 60 seconds 3 Set the General Request Timer to the desired duration This is the time in seconds for which ETERNITY waits for response for a transaction request This timer starts on the initiation of a transaction This timer stops on the receipt of a response for the reque...

Page 223: ... sent in the SIP message The same Timer is used to handle SUBSCRIBE requests The valid range of this timer is from10 to 99999 seconds Default 180 seconds 4 Set the Minimum Registration Timer sec to the desired value This is the minimum expiry timer which the User Agent should send in its REGISTER request If the expiry value in the REGISTER message is less than this value the request will be reject...

Page 224: ... SIP Trunks are to be configured only if you are using Internet Telephony Service Providers for VoIP calls ETERNITY NE supports up to 6 SIP trunks depending on the variant On this page More Click this button to view all parameter links on the page Less Click this button to view only the essential parameter links on the page Expand Click to expand a link to display all parameters under the link Col...

Page 225: ...ge the name of the SIP trunk you must go back to the Naming Trunks page Click the desired SIP trunk number name tab to configure the parameters SIP 1 Select the check box Enable SIP Trunk to activate the SIP trunk 2 Set the SIP Trunk Mode as Proxy or Peer to Peer according to your requirement If you are using the services of an Internet Telephony Service Provider ITSP select Proxy to register this...

Page 226: ...istrar Parameters If you have defined the SIP trunk mode as Proxy configure the Proxy Registrar Server parameters 1 Enter the Proxy Registrar Server Address and the Registrar Server Port provided by your ITSP The Registrar Server Address can be an IP Address or domain The Registrar Server Listening Port ranges from 1024 to 65535 Default 05060 2 Enter the authentication ID user ID provided by your ...

Page 227: ...mer again The system continues to send the registration request till it gets registered with the Registrar Server The valid range of this timer is from 00001 65535 Default 10 seconds Route Incoming Calls 1 Click Route Incoming Calls to expand options 2 Select the landing destination to Route Calls during Day to You may select Operator Extensions Built in Auto Attendant Voice Mail Auto Attendant if...

Page 228: ...ns you selected will appear in the Extension field in the sequence you selected separated by commas To route the incoming call to an auto attendant if the selected extensions do not answer the call 63 When Continuous Ring is selected the first extension in the group you have created will continue to ring even as the system hunts for other extensions in the group to land the call If the call still ...

Page 229: ...ation Multiple calls Select this option if you want to enable DISA with PIN Authentication and allow multiple calls during the DISA login session CLI Authentication Multiple calls Select this option if you want to enable DISA login with CLI Authentication and allow multiple calls to be made during the DISA login session CLI Authentication One call Select this option if you want to enable DISA sess...

Page 230: ...ssage 1 4 you must record a Voice Module with the desired RBT Message and assign the Voice Module to Trunk Auto Answer RBT Message application You can record 4 different RBT Messages for Trunk Auto Answer and assign a different RBT message for the Day and Night See Voice Message Applications under Advanced Settings link for instructions on recording and assigning voice modules for RBT messages Sel...

Page 231: ...r is busy switched off not responding Default Disabled Voice Mail Auto Attendant If you have selected Voice Mail Auto Attendant as the destination for Routing calls during the day or during night 1 Click Voice Mail Auto Attendant to expand 2 Select the desired Voice Mail Auto Attendant Profile number for the trunk from 1 to 4 Default 1 The Voice Mail System of ETERNITY NE answers calls and process...

Page 232: ...r you selected 4 Click ANT link A new window opens 5 Click the Table Number you selected for this trunk The selected table appears on your screen The table has two columns one for Dialed Number Strings and the other for the corresponding Substitute Number strings The number strings are stored against an Index number from 1 to 32 You can to enter as many as 32 number strings 6 Enter the Dialed Numb...

Page 233: ...P1 presses a DSS key to call another extension port DKP2 two situations are possible depending on the DSS Key Interface you configure i The external caller on CO2 will be played music on hold and the user on DKP1 will hear Ring Back Tone The call will be placed on DKP2 ii The external caller on CO2 will be disconnected DKP1 user will hear Ring Back Tone The call will be placed on DKP2 1 Click DSS ...

Page 234: ...e rates for normal days in the Normal Pulse Rate Table and the rates for holidays in the Holiday Pulse Rate Table See Call Cost Calculation CCC Configure the Pulse Rate Type according to the billing pattern of the service provider of this trunk Trunks following the same billing pattern should be assigned the same Pulse Rate Option 2 Define the Call Cost Calculation Schedule for the Pulse Rate opti...

Page 235: ...ct outgoing calls if total number of calls exceeds Default 9999 in local currency 3 Define the call budget in terms of amount in the field Restrict outgoing calls if total cost of the calls exceeds Default 999999 local currency 4 Define the call budget in terms of duration in the field Restrict outgoing calls if total call duration exceeds Default 999999 minutes 5 To have the system reset the Numb...

Page 236: ...lliseconds Default 102 msec 2 Set the time for which ETERNITY should wait before dialing the successive DTMF digits as Inter Digit Pause Time The range of this timer is from 051 to 255 milliseconds Default 102 msec 3 Set the time for as Pause Time sec The range of this timer is from 1 to 9 seconds Default 1 second Pause Timer sec This parameter is used for the Multi Stage Dialing feature This Time...

Page 237: ...P Trunk will be sent as CLI If calling extension has enabled CLIR no CLI will be sent by this SIP Trunk Fixed Number Select this option if you want a specific number to be sent as CLI When you select this option you must also define the number to be sent as CLI You may select this option you want to send any of your trunk line numbers as CLI on the SIP Trunk so as to enable the called party to cal...

Page 238: ...as Bit Rate 5 3 Kbps or 6 3 Kbps Default 6 3kpbs When G 723 is negotiated the selected Bit Rate will be applied only when sending the RTP packets When receiving RTP packets from the remote end both Bit Rates of G 723 will be accepted 4 Select the check box Silence Suppression to suppress the Silence packets and to allow only the Voice packets through ETERNITY supports Silence Suppression for all V...

Page 239: ...el through a network depends on the condition of the network All voice packets may not come at the same speed This variation in the delay in receiving packets known as Jitter affects voice quality Jitter Buffer helps overcome the delay in receiving voice packets and improves voice quality Jitter Buffer receives voice packets stores them and sends it to the DSP to process it at evenly spaced interv...

Page 240: ... the received voice packet before sending it to the DSP for voice processing 4 You can send receive Fax over IP FoIP from a Fax machine connected to the SLT port of the ETERNITY NE Select as Fax Type the protocol of Fax over IP The ETERNITY NE supports the fax options T 38 UDPTL T 38 RTP and Pass Through Pass Through and T 38 will work only if the peer devices also support the same option If you s...

Page 241: ...dancy level for T 30 control data Fax Data Level can be set from 0 to 7 Level 0 means no redundancy Redundancy level increases from 1 towards 7 The higher the level set the slower would be the fax transmission EQM is directly proportional to this parameter The higher the Fax Data Redundancy Level the better the EQM Gain Settings To increase the level of incoming speech volume of calls from this SI...

Page 242: ...enario Select Use Ethernet Port IP Address if ETERNITY NE is connected directly to the public internet Select Use IP Address Fetched Using STUN if ETERNITY NE is located behind a NAT router other than Symmetric If you select this option keep the Outbound Proxy disabled Select Use Router s Public IP Address if ETERNITY NE is located behind a NAT Router any type If you select this option keep the Ou...

Page 243: ...mselves with their User ID and Password If a caller enters invalid authentication information the system will re challenge authentication once and reject the call if the authentication attempt fails again If you want to enable the Digest Authentication feature on the SIP trunk Select the check box Digest Authentication Default disabled Configure the Digest Authentication Table To do this Click the...

Page 244: ...nstance in REGISTER message Default rinstance is enabled If you want to remove rinstance in REGISTER clear the check box Allow OG Calls without Registration By default the system does not allow outgoing calls to be made if the status of the SIP trunk is not registered 1 To allow outgoing calls to be made from the SIP Trunk even when it is not registered select the check box Allow OG Calls without ...

Page 245: ...u set the SIP Trunk mode as Peer to Peer and selected Treat Incoming Peer to Peer Call as Station configure Toll Control 1 Click Toll Control to expand options Set the desired Toll Control for the SIP trunk for the Day and Night 2 Select the type of Calls Allowed during Day All Calls No Calls Local Calls Regional Calls National Calls and Limited Calls 1 2 3 Default All Calls 3 Select the type of C...

Page 246: ...he Select button You may change the sequence of the trunks you selected if required using the Up and Down arrow buttons on the right display box You can also delete trunks from the ones you have selected You may enable Rotation if you have selected more than one trunk Default Disabled Rotation has no relevance if only one member trunk is selected Click OK The multiple selection box closes All the ...

Page 247: ...w more Forced Account Code Configure this parameter if you want to apply the Forced Account Code feature on the SIP trunk See Account Codes to know more about this feature 1 Select the check box Do not allow Outgoing Calls without Account Code to enable Forced Account code on the trunk Default Disabled When you enable this flag the system will prompt extension users to dial the Account Code whenev...

Page 248: ... SIP trunk you wish to copy The Copy dialog box opens The dialog box displays the number and name of the trunk to be copied in the Copy from field The dialog box also lists the numbers and names of the trunks to which you can copy the values under Copy To 2 Select the check boxes of the trunk numbers to which you want to Copy To ...

Page 249: ...Matrix ETERNITY NE System Manual 239 3 Click OK The parameter values of the trunk you Copy From will be applied on the trunk s you Copy To ...

Page 250: ...ct the Outgoing Trunks for each default Emergency Number For example 112 is the default Emergency Number for the mobile network So you may select the Mobile Trunk for dialing this number You may add additional Emergency Numbers to the existing default numbers in the edit boxes and select the Outgoing Trunks for these numbers Disclaimer Matrix Comsec is responsible for incorrect configuration of Em...

Page 251: ...t display box To delete trunks from the ones you have selected use Delete key on your keyboard Enable Rotation if you have selected more than one trunk Default Disabled When you enable Rotation each new outgoing call is routed through the subsequent trunk in the group 69 ensuring equal distribution of outgoing call traffic on all trunks When Rotation is OFF calls are routed through the first trunk...

Page 252: ...242 Matrix ETERNITY NE System Manual All the trunks you selected appear in Through field in the sequence you selected separated by comma Click Submit to save the values entered on this page ...

Page 253: ...sed for your VoIP installation which may be Ethernet WAN Wireless WAN over Mobile Port 1 and Mobile Port 2 Default Ethernet If you select Ethernet as Preferred WAN you must configure the parameters Network Connection Type DNS Connection Type Dynamic DNS Router s Public IP Address and Simple Traversal of UDP through NAT STUN If you select Wireless WAN Mobile 1 or Mobile 2 configure Wireless WAN par...

Page 254: ... server will dynamically assign an IP Address the Subnet Mask to the Gateway Address to the Ethernet Port whenever ETERNITY NE is restarted You have to configure the Domain Name Server DNS Address only if not already provided by your Internet Service Provider PPPoE If your network uses PPPoE addressing the PPPoE server will automatically assign an IP Address Subnet Mask and Gateway Address to the ...

Page 255: ...essing the DHCP PPPoE server of your network assigns the DNS Address automatically DNS IP Address This field will be editable only if you selected DNS Address Assignment as Static Enter the DNS Server IP Address here The DNS Address can be a maximum of 15 characters If you selected DNS Address Assignment as Automatic the DNS Address assigned by the DHCP PPPoE server will appear here DNS Domain Nam...

Page 256: ...ynamic DNS server You may register with DynamicDNS org server to use this service If you have registered with Dynamic DNS org do the following 1 Select the check box Enable Dynamic DNS Default disabled The DynamicDNS server stores the mapping between hostname and IP Address which can be updated periodically However if the ETERNITY frequently sends IP Address update requests to the DDNS server the ...

Page 257: ...P Address specifies the fixed IP Address of your NAT router required for NAT Traversal in SIP messages 1 Enter the Router s Public IP Address You also need to select Router s Public IP Address as the Source Port IP Address in the SIP Extension General Parameters when you configure SIP Extensions Refer the topic Configuring SIP Extensions You can also use STUN as an alternative to the Router s Publ...

Page 258: ... Extension General Parameters when you configure SIP Extensions Refer the topic Configuring SIP Extensions Since STUN does not work with symmetric NAT as an alternative to STUN you can use the Router s Public IP Address as NAT Traversal mechanism Ask your Network Administrator about the NAT Traversal mechanism that suits best for your voice network and configure this parameter MAC Address Selectio...

Page 259: ...address to be assigned to the DHCP Clients Define the maximum Lease Time hours for which the IP Addresses should be allocated to the DHCP Clients The Lease Time may be from 1 to 192 hours Default 24 hours DHCP client should renew its lease within the Lease Timer If the client does not renew its lease before the expiry of the configured Lease Time ETERNITY will free the IP Address This IP Address m...

Page 260: ...250 Matrix ETERNITY NE System Manual ...

Page 261: ...e VMS or record in WAV format the custom welcome messages that meet your requirements configure Graphs and Nodes configure Multi level Auto Attendant Profile select VMS Auto Attendant for routing incoming calls during the day and the night for the desired trunk ports configure Voice Mail Auto Attendant parameters for the trunk ports If you want to use custom messages record the desired voice messa...

Page 262: ...252 Matrix ETERNITY NE System Manual Click the VMS Configuration link Configure the VMS Parameters using the different sub links as required ...

Page 263: ...er Validation is disabled System Alerts through Email The VMS allows alerts to be sent to the System Engineer via email Enable this flag if you want system alerts to be sent via email to the System Engineer You must also specify the email address to which the system alerts are to be sent SE Email ID Enter the email address on which the System Alerts should be sent to the System Engineer The System...

Page 264: ...l all new messages are diverted to the General Mailbox The General Mailbox is also used as the destination for recording messages for features of ETERNITY like Call Taping and Conversation Recording Extension users whose voice mail has been diverted to the General Mailbox and those who want to listen to the Call Taping and Conversation Recording messages can access the General Mailbox by dialing t...

Page 265: ...s The VMS instructs the callers to dial 6 to leave a message for the extension user Home Node option for Caller on No Digit Dialed When the VMS attends the callers it plays the voice messages to instruct callers as programmed It offers the callers different options and the digits to be dialed for each option The VMS waits for the caller extension user to dial digit for a certain time period When t...

Page 266: ...Called Party Busy Message This message is played to the caller with the called party is found to be busy Called Party Not Available Message This message is played to the caller when the called party does not Leave Message This message is played to the caller If you disable this option the VMS will not offer the caller the option of leaving a message for the extension user Message Verification This...

Page 267: ...nswers the call System Greetings are played according to the time of the day Morning Afternoon Evening By default the caller extension user is played the messages Good Morning Good Afternoon Good Evening according to the time of the day You can also record custom message as System Greetings Refer the topic Recording Voice Messages Welcome Message It is played to the caller when the VMS answers the...

Page 268: ...ystem Greetings or Welcome Messages or any Graph Nodes messages and record the messages Upload the new voice message files using the embedded FTP server of the VMS card Recording Voice Messages whether you want the VMS to take the external callers and extension users directly to the Root Node without playing the System Greetings or Welcome Message For each Voice Mail Auto Attendant Profile that yo...

Page 269: ...ng hours By default this parameter is disabled in both time zones When Directly Route to Root Node is disabled for a time zone the VMS will play System and Welcome Greetings to callers and extension users Click Submit to save your profile Assigning Voice Mail Auto Attendant Profiles to Extensions A Voice Mail Auto Attendant Profile must be assigned to all extensions types SLT DKP SIP and to Depart...

Page 270: ...landing on the trunk According to the Voice Mail Auto Attendant Profile assigned to the trunk the VMS greets the caller with the Greeting relevant to the time of the day plays the Welcome message programmed for the current Time Zone working hours non working hours and offers the different options as per the graph assigned in the Voice Mail Auto Attendant profile If the Directly Route to Root Node ...

Page 271: ...e a name to the distribution list for example sales marketing customer care etc Draw a two column table on a piece of paper for each Distribution List On one column write the number of the member in serial order from 001 up to 099 You may write the numbers corresponding to the number of members you wish to include in this list Now in the next column for each member number write the extension numbe...

Page 272: ...ced Settings link to expand Click the VMS Configuration sub link Click the Distribution List link Now refer to the Distribution list s you created on paper and enter the same information in the appropriate fields on this page Click Submit to save changes You may log out of Jeeves ...

Page 273: ...messages to prompt callers at every step so as to enable them to reach the desired destination Let us take the example of the 6 node graph illustrated above to understand graphs and nodes In this 6 node graph the caller reaches the Root Node by dialing the digit 0 The Root Node is the entry point of the graph At the Root Node the VMS offers the caller different options like leaving a message acces...

Page 274: ... Transfer Node This node is a point in the graph from where the VMS takes the caller to a specific extension Each transfer node is linked to an extension When a caller reaches the transfer node the VMS transfers the call to the destination extension which is assigned to the transfer node Thus the transfer node can be used for allowing callers to reach an extension of a department group a help line...

Page 275: ...two options i to go to Home Position Root Node or ii to disconnect The Information node can be reached only from a Menu node A graph can be terminated at the Information node A different voice prompt can be recorded for each information node Illustrated below is an example of a more complex graph with 22 nodes Twenty two node Graph Root Node Message Node Information Node 1 2 3 Transfer Node Menu N...

Page 276: ...y to traverse Your graph should have optimum number of nodes neither too few nor too many While you can offer up to nine different options to the callers at each menu node we recommend that you offer not more than 4 options at the menu node because the callers might forget the first option by the time they have finished listening to the entire prompt Make sure your graph does not confuse the calle...

Page 277: ...ould be as shown below Representative for Complaints TN Representative for Stock booking TN Welcom Message MN Existing Customer MN New Customer MN Stock Market IN Mutual Funds IN Insurance IN Representative IN Information on Services Provided IN Information on Shares TN Representative for Mutual Funds TN Information on Mutual Funds TN Representative for Insurance TN Information on Insurance TN ...

Page 278: ...he Digits fields assign destination nodes to which you want the VMS to take the caller extension user on pressing the digits 1 to 9 from the Menu node By default the destination node number is 00 for all the digits at menu node To de assign a destination node for a particular digit at menu node enter 00 for that digit Select Information as Node Type if you want to give some information to the call...

Page 279: ...he Message node Select Transfer as Node Type if you want give the caller extension user the option of reaching the desired extension of ETERNITY Doing so the fields Destination Node for the Digits will become un editable In the Extension Number field enter the number of the extension to which the call is to be transferred from this node ...

Page 280: ...ion and send System Alerts to the System Engineer you must configure the parameter Message Wait Notification via Email73 in the VMS settings of the extension configure the parameter System Alerts through Email and SE Email ID in the VMS General Parameters configure the SMTP Settings To configure SMTP Settings Log in as System Engineer Enter Full Programming Access mode Click the link VMS Configura...

Page 281: ... default it is blank SMTP Server Address Enter the SMTP Server Address here The SMTP Server Address may have a maximum of 46 characters By default this field is blank SMTP Server Port Enter the SMTP Server Port Service Provider in this field The valid Port values are 25 587 465 or in the range of 1024 to 65535 By default SMTP Server Port is 25 Timers Connection Timeout Interval This is the time du...

Page 282: ...r Connection Not Established When connection to SMTP server fails due to any reason Login to SMTP Server Failed When connection to SMTP server is established but login to SMTP server fails due to any reason Sending Test Mail Failed When connection to SMTP has been established successfully but there is no acknowledgement for the test mail sent Test Mail Sent Successfully When acknowledgement for th...

Page 283: ...n the caller dials a digit For all of these message types audio files containing the appropriate recorded voice guidance messages are loaded in the configuration of the VMS Card The VMS plays the messages related to the function it is performing For example if Multi stage DID the VMS Auto Attendant feature is enabled on a trunk the VMS plays messages relevant to the Multi level DID profile program...

Page 284: ...t points Each voice message file has a unique file name e g Thankyou wav containing the message Thank you for your call Extbusy wav containing the message The person you called is busy The voice message file is tagged with a unique number referred to a Prompt Number e g Thankyou wav is tagged with the prompt number 108 Extbusy wav is tagged with the prompt number 100 The complete list of voice mes...

Page 285: ...ing Message To record custom System Greeting Message dial 1072 304 System Greeting Number Where System Greeting Number is 01 to 12 The default System Greeting file names and numbers are Only three System Greeting files are programmed Greeting number 04 to 12 are blank You may record your custom greetings on any of these files The VMS will prompt you to start recording your messages after the beep ...

Page 286: ...sh 03 Welmsg03 wav Welcome We are closed due to holiday To leave message press 6 For Assistance press 9 To disconnect press hash 04 Welmsg04 wav Hotel Welcome Please dial the room number To leave message for the guest press 6 To go to operator press 9 To disconnect press hash 05 Welmsg05 wav Welcome We are closed at this moment Please press 9 for assistance or press hash to disconnect 06 Welmsg06 ...

Page 287: ...ep and press hash pound sign to indicate end of message Follow VMS prompt to record your message To check the Voice Prompt you recorded for a node in a graph dial 1072 303 Graph node The VMS will playback the message you recorded Recording Voice Guidance Messages To record Voice Guidance messages dial 1072 312 Prompt Number Where Prompt Number is 001 to 230 Refer the table below for a complete lis...

Page 288: ...for calling default message Thank you for your call Make sure that the new message is saved with the same unique file name Thankyou wav The ETERNITY is connected to a computer standalone or LAN You can upload Custom Voice Messages using Windows FTP or FireFTP Make sure FireFTP Add on is installed in your browser Uploading Custom Voice Messages using Windows FTP 1 Click My Computer 2 Type the curre...

Page 289: ... login the FTP window will open You will see the different Configuration folders in this window Click the VMS folder Click the VMSCard folder Now click the System_Data sub folder in the VMSCard folder The following folders appear in this window Mailbox_Messages Station_Names System_Configuration System_Greetings System_Prompts_Responses System_Welcome_Messages Click the desired folder ...

Page 290: ...ankyou wav Return to the FTP window Click the desired folder The Thank you message is a response so open the System Prompts and Responses folder Right click and paste the file you copied in the System Prompts and Responses folder As you are pasting a file with the same file name you will be prompted if you want to replace the existing file Click OK The progress of file transfer will appear on your...

Page 291: ...extension users may be found under the topic Mailbox Settings Recording Station Names using a Telephone Lift the receiver of any SLT extension or DKP Extended IP Phone connected to the ETERNITY NE Enter SA mode 1072 310 Extension Access Code Where Extension Access Code is the extension number assigned to the SLT DKP SIP extension Department Group on which you have enabled Announce Name The VMS wil...

Page 292: ...282 Matrix ETERNITY NE System Manual ...

Page 293: ...tories is limited to the extensions to which they are assigned A single personal directory accommodates 25 numbers Each number may be up to 16 digits long A personal directory has Index numbers from 01 to 25 against which the frequently dialed telephone numbers are stored along with their corresponding names and Trunk Access Code TAC As many as 50 different personal directories numbered from 01 to...

Page 294: ...r 02652630566 is stored at Memory Location 102 of the Global Directory Now extension users of ETERNITY can call this number by simply dialing the 8 or 6 feature access code for Abbreviated Dialing followed by 102 Memory Location code at which the desired number 02652630566 is stored The ETERNITY NE will dial out the number using any of the trunks selected for Routing Global Directory s numbers Ext...

Page 295: ... edit contacts in Global Directory Part 1 from their extension phones For this Global Directory Part 1 must be allowed in their CoS by the System Engineer Preparing Numbers Lists for Personal and Global Directories In consultation with the Extension Users the System Engineer may Determine the number of personal directories that need to be configured Make a list of numbers frequently dialed by the ...

Page 296: ...he Global Directory keeping in mind that is divided into three parts Part 1 100 to 799 Part 2 800 to 899 and Part 3 900 to 999 As Part 1 is allowed to all extensions in their default CoS ensure that numbers to be allowed to all extensions are included in this part of the directory You may assign the same personal directory to more than one extension Configuring Personal Directory Open Jeeves Log i...

Page 297: ...ntries To configure another Directory click the personal directory number tab 02 to 25 Follow the same steps as described above to configure each Personal Directory Keep a print out of each personal directory for your records This will also help you take care of overlaps and include some of the numbers that are dialed by all users in the Global Directory instead of the Personal Directory After you...

Page 298: ...288 Matrix ETERNITY NE System Manual Click the more link to expand options ...

Page 299: ... of the desired SLT and follow the same steps as described above to assign the Personal Directory To assign Personal Directory to a DKP extension Click the link DKP Extensions under Basic Settings Click the more link to expand options Select the Personal Directory number to be assigned to the DKP from the list box Click Submit to save changes To assign Personal Directory to a SIP extension Click t...

Page 300: ...System Manual Select the Personal Directory number to be assigned to the SIP Extension from the list box Click Submit to save Configuring Global Directory Open Jeeves Log in as System Engineer Click the Advanced Settings link ...

Page 301: ...number may consist of 16 digits maximum Enter the contact Name against the Number The Name may contain up to 12 characters maximum To configure more numbers click the next tabs 200 299 300 399 400 499 500 99 and so on Follow the same steps as described above Select the trunks to be used for routing the numbers of the Global Directory dialed out by extensions Double click the Route Global Directory...

Page 302: ...R type from the list box Time based Number based Time Number based Service Provider based See Least Cost Routing LCR to know more Click Submit to save your entries in the Global Directory Now enable Global Directory in the Class of Service COS of the extensions To do this Click the Basic Settings link Click the link of the extension type SLT Extensions DKP Extensions SIP Extensions On the respecti...

Page 303: ...l Number of the contact max 16 digits Press Dial Trunk Access Code You get confirmation tone Replace handset Configuration of Global Directory by Extension Users Extension users can add delete and edit contacts in Global Directory Part 1 using their extension phones if their phone is a digital key phone or the Matrix Extended IP Phone Global Directory Part 1 is allowed to them in their Class of Se...

Page 304: ...to place the cursor under the character you want to delete Press the Transfer key to delete the character you selected with the cursor To enter a character use the Back Forward navigation key to place the cursor in the position you want to enter the character Enter the desired character by pressing the relevant digit pad keys in quick succession After you have finished editing the name press Enter...

Page 305: ...e dialed out For SLT Users Pick up the handset Dial 8 users world wide OR Dial 6 users in USA Dial Personal Directory Index number 001 to 025 The desired number will be dialed out Global Abbreviated Dialing For EON Extended IP Phone Users Press DSS Key assigned Abbreviated Dialing function if programmed OR Dial 8 users world wide OR Dial 6 users in USA You get the message Give Index Enter Global D...

Page 306: ...296 Matrix ETERNITY NE System Manual Dial 6 users in USA Dial Global Directory Index number 100 to 999 The desired number will be dialed out ...

Page 307: ... used for calling a group of extensions as in a Department group a group of trunks Default logical group codes Department groups 391 to 395 Trunks access codes 0 5 61 62 63 64 Feature Codes codes used for invoking a feature Default feature codes there are different feature codes for every feature and function of the ETERNITY NE For example 2 for Auto Call Back 5 for Raid 13 for Call Forward Access...

Page 308: ...rent phases that a call typically passes through are Different access codes are dialed at different call phases Station Codes and Logical Group Codes are dialed in the Dial phase As different features are invoked in each call phase Feature Access Codes are dialed at different call phases For example Call Forward code is dialed at the Dial phase DND Override code is dialed at the Routing phase Auto...

Page 309: ...eatures invoked in the Dial phase How to configure ETERNITY NE provides default Access Codes for extensions logical groups department and trunk groups and features It also provides country specific default Access Codes which are applied automatically when you select the Region to configure the system The default Access Codes for India are presented in the table below The default Access Code tables...

Page 310: ...111 Y Y Change User Password 114 Y Y Paging 1074 Y Y DISA Login 1079 Y Cancel All Features 1051 Y Y Selective Port Access 69 Y Y Flashing on Trunk Y Y User Absent Present 104 Y Y Account Code by Number 1058 Y Y Account Code by Name 1059 Y Y Meet Me Paging 1093 Y Y Hot Desk 1091 Y DND Override 4 Y Presence 1097 Y Live Call Screening 1094 Y Y Conversation Recording 1095 Y Forced Call Release Y Hold ...

Page 311: ...er 162 Y Y Alarm Voice guided 163 Reminder Voice guided 164 Blind Transfer to Voicemail 1078 Y Message Wait Set Cancel 1076 Y Y Retrieve New Message 1077 Y Y Door Phone Mode Selection 1171 Door Phone Manual Mode 1172 Y Y Door Phone Open Door 1173 Y Invoke RCOC Y Scheduled Call Forward 1175 Y Y Voicemail 3931 Y Y Dept Group 391 to 395 Y Y Trunk Access Code TAC 1 0 Y Y Trunk Access Code TAC 2 5 Y Y ...

Page 312: ...302 Matrix ETERNITY NE System Manual However you can change the Prefix of SA Commands 1072 See above Table To change Access Codes see Extension Numbering Plan under Basic Settings for instructions ...

Page 313: ... calls made to and on behalf of each client To illustrate this with an example An advertising media agency makes nearly 100 calls every day to and on behalf of its clients that include Midas Business Solutions Jet Set Holidays Bacchus Vineyard among several others Now the agency can assign a three digit account code to Midas Business Solutions e g 001 and the enter the name code Midas Biz in the A...

Page 314: ...ng Selective Trunk Access the system will dial out the number using Store and Forward dialing In the case of Abbreviated Dialing or Direct Dialing if the extension user fails to dial the Account Code an error message will be displayed on the extension user s DKP How to configure For Account Code to work the System Engineer must 1 Enable Account Codes feature in the Class of Service CoS of the exte...

Page 315: ... Midas Business Solutions 222 to Jet Set Holidays 333 to Bacchus Vineyard Configuring Account Codes To configure Account Name list Open Jeeves Log in as System Engineer Click the Advanced Settings link to expand Click the Account Name link Enter the Names of the clients against the account codes you have assigned to them Refer the paper with the two column table you created Account Code Client Acc...

Page 316: ...sions Click the Basic Settings link Click the link of the extension type SLT DKP SIP to which you want to allow this feature Select the extension number to which you want to allow this feature Click Class of Service to expand Enable Account Code in the Class of Service for the Day and Night Click Submit ...

Page 317: ...utgoing calls without Account Code check box to enable this feature on the extension Click Submit To enable Forced Account Code on trunks Click the link of the trunk type CO Mobile SIP to which you want to allow this feature Select the trunk you on which you want to assign this feature On the respective trunk port page click the More link ...

Page 318: ...re on the trunk Click Submit How to use Account Codes can be dialed in two ways by Number and by Names Account codes i e number and names can be dialed before making the call during the call when grabbing a trunk if Forced Account Code flag is enabled Print and hand out copies of the Account Code List to everyone in the organization for reference while making calls ...

Page 319: ...be resumed To enter Account Code Number when Forced Account Code Flag is enabled For EON Extended IP Phone Users Dial Trunk Access Code to grab a trunk Enter the Account Code Number on the prompt You get dial tone Dial the number of the client For SLT Users Dial Trunk Access Code to grab a trunk You get beeps Dial Account Code Number The number of the client will be dialed out Dialing Account Code...

Page 320: ... displayed on your DKP alphabetically with the corresponding account codes Scroll to select the desired client name and press Enter key Speech will be resumed with the called party Dialed the wrong account code or name If you have dialed the wrong account code or name while in the middle of a call you can correct it by dialing flash again and following the steps described above The system will ove...

Page 321: ...which the alarm is to be served When the Operator answers this call a call is placed on the extension on which the alarm is set The extension rings for the duration of the Alarm Ring Timer When the extension user answers the call the Operator greets the extension user with the time and alarm message If the extension user does not answer the call till the Alarm Ring Timer has elapsed the Operator p...

Page 322: ...e ETERNITY NE makes two more attempts in all 3 attempts at an interval of 5 minutes between each attempt to call the extension If all Alarm attempts go unanswered the ETERNITY NE places the call on the Operator phone The Operator phone rings till the end of the Alarm Ring Timer The Operator phone displays the extension number with the message No Reply The Alarm is now considered as served If the e...

Page 323: ...will cancel all the alarms set for the extension Multiple alarm requests set for an extension can be canceled selectively only from the System Administrator pages of Jeeves It is not possible to modify an alarm request Instead the alarm request should be canceled and a new one should be made The duration of Alarm Ring Timer the Number of Alarm Attempts and the Alarm Attempt Interval are configurab...

Page 324: ...perience however shows that Once Only Alarm call requests are more common than Daily Alarm requests So ETERNITY NE allows you the flexibility of setting Once Only as the default Alarm Type by disabling the Configuring Alarm Type flag When this flag is disabled the system will prompt the Operator Extension user to enter the Time of the Alarm call and consider the Alarm Type as Once Only By default ...

Page 325: ...ypes Alarm Notifications Voice Mail The extension user is connected to the Voice Mail System Voice Message The extension user is played the message recorded in the Voice Module assigned to Alarm Music On Hold The extension user is played music on hold Route to Operator The extension user is connected to the Operator Macros These are short codes for simulating the Alarm call These are used for SLTs...

Page 326: ... Basic Settings link Click the link of the extension type SLT Extensions DKP Extensions SIP Extensions The page of the selected extension type opens To select an extension number on the page select the Extension Number tab Click More button to expand parameter options for the selected Extension number ...

Page 327: ...tion type make sure that you also assign a Voice Module to the Alarm application See Voice Message Applications for more details Select Voice Mail only if you have the Voice Mail System installed in your ETERNITY NE Click Submit to save Repeat the same steps to configure another extension type and extension number To configure Alarm Call parameters Click Advanced Settings link Click the link Syste...

Page 328: ...o provide the Operator the option of setting Personalized or Automated Alarm calls When this flag is disabled the system will follow the Automated Alarm call serving mechanism The Operator will not be prompted to choose between Automated and Personalized Alarm calls when setting Alarm calls for an extension phone Alarm Ring Timer sec Change if required the time for which the Alarm Call will ring o...

Page 329: ...special function key for Alarms For example if the SLT sends the string 53 to the ETERNITY NE when the function key for Alarms is pressed enter the string 163 the feature access code for Voice guided Alarms in the Number String field and enter the string 53 in the corresponding Access code field Click Submit to save How to use Alarms can be set by the extension users by themselves The extension us...

Page 330: ...xtension Users For EON Extended IP Phone Users Press the key assigned to Voice guided Alarm function OR Dial 163 Follow Voice Mail System prompts For SLT Users Pick up the handset Dial 163 Follow Voice Mail System Prompts Replace handset If the SLT of the extension user has a special Alarm function key s he can set the alarm using this key For SLT with Alarms Key Press Alarms key The label on the ...

Page 331: ...u get a confirmation tone and a text message with the phone number for which the alarm is set Go Idle To cancel Alarms Press key assigned the Remote Alarm function OR Dial 1072 003 Enter Extension Number Select Cancel All Press Enter Key For SLT To set Alarm for an extension Lift handset Dial 1072 003 Dial Extension Number Dial Time in HHMM format Dial 1 for Personalized Dial 2 for Automated You g...

Page 332: ...Press Enter Key For SLT Users To set Alarms Pick up the handset Dial 161 Dial HH MM Dial 1 for Once Only or Dial 2 for Daily You get confirmation tone Replace the handset To cancel Alarms Pick up the handset Dial 161 Dial You get confirmation tone Replace the handset Extension users can set only automated alarms from their phones For personalized alarms they must request the Operator If there are ...

Page 333: ...ator can view the status of Alarms that are yet to be served from the System Administrator pages of Jeeves To view Alarm Status Open Jeeves Log in as System Administrator Click the Reports link Click the Wakeup Alarms link under Reports The unserved Alarm calls appear on the page ...

Page 334: ...he unserved Alarm calls select the Cancel Alarm check box of the extension number for which you want to cancel the alarm click the Cancel Selected Alarms button at the bottom of the page To print this page click the Print button Click Logout to exit SA mode ...

Page 335: ...irst configure all four numbers as Alternate Number Group in the Global Directory Now when you dial one of these numbers 2640459 and get a busy tone you can either initiate Last Number Redial or set an Auto Redial request When you initiate Last Number Redial The system will dial an alternative number for the dialed number If the redialed number is busy you can set Last Number Redial again The syst...

Page 336: ...an extension user dials the abbreviated code 8100 and the dialed out number is busy When the extension user sets Redial or Auto Redial the ETERNITY will try the alternate numbers related to 8100 How to configure To use Alternate Number Dialing you must do the following 1 Make a List of Alternate Numbers 2 Create Alternate Number Groups 3 Configure Alternate Number Groups in the Global Directory 4 ...

Page 337: ...0 to 255 Taking the above example further the Alternate Number Groups on the list may be numbered as follows Configuring Alternate Number Groups in Global Directory Make sure that the numbers on the list are also configured in the Global Directory If any of these numbers do not exist in the Global directory already configure them in the Global Directory first Refer the topic Abbreviated Dialing fo...

Page 338: ...ix ETERNITY NE System Manual Click the Advanced Settings link Click the Abbreviated Dialing link Click the Global Directory link under Abbreviated Dialing to open the page Click the Advance button on this page ...

Page 339: ...u have not configured the Global Directory already you may do so now Double click the Route Global Directory s numbers using Trunks field and select the trunks to be used for routing the numbers of the Global Directory dialed out by extensions ...

Page 340: ...the numbers of you con For example you have assigned Alternate Number Group 001 to all the numbers of the contact Midas Business Solutions enter this number against each number belonging to this contact Similarly enter Alternate Group number 004 against the numbers belonging to the GoodLife Inn to which it is assigned Memory Location Number Name Alternate Number Group 100 2640459 Midas Biz 001 101...

Page 341: ...bmit button to save entries Enable the features Last Number Redial and Global Directory in the Class of Service of the extensions to which Alternate Number Dialing facility is to be provided If desired Auto Redial Auto Redial Priority may also be enabled in the COS of these extensions By default all extensions are allowed Last Number Redial in their Class of Service However only Global Directory P...

Page 342: ...ir Class of Service Refer the topic Class of Service COS for instructions on configuring COS of extensions How to use Confirm with your System Engineer that Alternate Number Groups are configured in the Global Directory allowed to your extension Basic Features these include Redial are enabled in the Class of Service allowed to your extension Now follow the instructions for using the feature Last N...

Page 343: ...If a headset is connected and headset connectivity is enabled on the DKP the incoming speech audio will be diverted to the headset automatically the extension user can talk to the caller Auto Answer works only if the DKP is in idle state the phone must not be busy with an active call or using a feature How to configure For Auto Answer to work you are required to do the following Enable Auto Answer...

Page 344: ...tem Manual Configuring Auto Answer using Jeeves Open Jeeves Login as System Engineer Click the Basic Settings link Click the DKP Extensions link The DKP Extension page opens On this page click the Phone Settings option to expand ...

Page 345: ...to save settings To configure Auto Answer on the second DKP click the DKP extension tab and repeat the above steps Click Submit to save changes How to use Extension users can set cancel Auto Answer and enable Headset connectivity from their DKP Extended IP Phone by navigating the Menu of the phone To set Auto Answer Press the DSS Key assigned to Auto Answer function6 OR Press Enter Key 6 This func...

Page 346: ... 9 sec Press Enter Key To cancel Auto Answer Repeat the above steps Select Manual Answer as the Call Answer Type It is recommended that Auto Answer Timer be set to at least 2 seconds To enable Headset Connectivity Press the DSS Key assigned to Headset function7 OR Press Enter Key Scroll down to select Phone Settings press Enter Key Enter Your User Password default 1111 Scroll down to select Headse...

Page 347: ...e same way As soon as the busy trunk port you are trying to access is available the system will ring your extension When you go OFF Hook you will be connected to the trunk port Each extension of the ETERNITY can set only one Auto Call Back request at a time If you set another Auto Call Back request before the first one has been served the system will override the first request and serve the second...

Page 348: ... and night in their Class of Service So all extensions of the ETERNITY can set cancel Auto Call Back if the called number is busy or does not reply However if Auto Call Back Busy No Reply is to be denied to any of the extensions you may this feature in the class of service of these extensions For instructions on enabling disabling this feature on the different extension types refer the topics SLT ...

Page 349: ... Back Auto Call Back on Busy when the extension trunk they are trying is Busy Auto Call Back on No Reply when there is no reply from the extension they are trying Auto Call Back on Busy For EON Extended IP Phone Users To set Auto Call Back on Busy Press the Call Back Key on Busy Tone OR Dial 2 on Busy Tone You get confirmatory message Auto Call Back Set on the phone s display The LED of the DSS Ke...

Page 350: ...get confirmatory tone Replace handset Auto Call Back on No Reply For EON Extended IP Phone Users To set Auto Call Back on No Reply Press the Call Back Key on Ring Back Tone OR Dial 2 on Ring Back Tone You get confirmatory message Auto Call Back Set on the phone s display The LED of the DSS Key will be turned on Go idle To cancel Auto Call Back on No Reply Press the Call Back Key again OR Dial 102 ...

Page 351: ...seconds To cancel Auto Call Back on No Reply Pick up the handset Dial 102 You get confirmatory tone Replace handset or you get dial tone after 3 seconds If you hear an error tone while setting an Auto Call Back request it is likely that the system already has 50 pending requests and is unable to accept yours ...

Page 352: ...sy tone it releases the trunk and redials the number automatically after some time This process is repeated until the system detects the Ring Back Tone When the ETERNITY NE detects the Ring Back Tone instead of the Busy Tone it will ring on the extension that set Auto Redial The extension will ring for the duration of the Redial Ring Timer10 This timer is configurable and is set to 45 seconds as d...

Page 353: ...tempt auto redial simultaneously The system uses the same trunk access code you used for dialing the number If you dialed 0 the system grabs one of the free trunks selected for dialing 0 If the number was dialed the first time using selective trunk access the system will use the same trunk for Auto Redial If the extension has Dynamic Lock and you have set the Auto Redial the system will check the ...

Page 354: ...o open the page Change the Count and Timer of the type of Auto Redial Normal or Priority you have set You may change any of the related timers Auto Redial Dial Tone Wait Timer Auto Redial Ring Back Tone RBT Wait Timer Auto Redial Ring Timer as per your preferences on this page Click Submit button to save changes If the ETERNITY NE is installed in Australia please ensure that i The Timer for Auto R...

Page 355: ...usy Tone Press the DSS Key assigned to Auto Redial function OR Dial 17 Go Idle To cancel Auto Redial Press DSS Key assigned to Cancel Auto Redial function OR Dial 1070 For SLT Users To set Auto Redial When the external number you are trying is busy Go ON Hook on Busy Tone Dial 17 Replace handset To cancel Auto Redial Pick up the handset Dial 1070 Replace handset ...

Page 356: ...he ETERNITY prefixes the number with the appropriate country area code when it routes the call through the GSM UMTS network How it works Automatic Number Translation makes use of the Automatic Number Translation Table which comprises Dialed Number Strings the numbers dialed by the extension users Substitute Number Strings the corresponding numbers for the Dialed Numbers that the system will dial o...

Page 357: ...slation Table and assign the configured Table to the trunks on which you want to enable this feature Decide the number of ANT tables you need to configure You can configure 8 different ANT Tables with a maximum of 32 number strings in each For your convenience draw three column tables on paper In each table enter the Index numbers 1 to 32 in the first column Dialed Number in the second column and ...

Page 358: ...348 Matrix ETERNITY NE System Manual Click the Automatic Number Translation link under Advanced Settings The Automatic Number Table 1 appears on this page ...

Page 359: ...ge to save settings To configure another table click the Table Number tab and enter the dialed and substitute number strings To enable Automatic Number Translation on a trunk click Basic Settings link Click the desired Trunk type CO Mobile SIP Select the trunk port number by clicking the tab On the trunk page click the Automatic Number Translation ANT option to expand ...

Page 360: ... list box Select OFF if you want to disable ANT on this trunk Default OFF You can also configure the ANT Table number you select for this trunk from this page by clicking the arrow icon This will open the ANT Table Number you selected for this trunk Click Submit to save settings You may log out of Jives ...

Page 361: ...Barge In How it works A B and C are users of the system A and B are talking to each other C calls A C gets busy tone C dials Barge In feature code C gets RBT and A gets beeps for Barge in timer By default 10 seconds During the beeps A may press Flash to answer the call If A does not respond till the end of the Barge In Timer set to 10 seconds by default A gets connected to C B is put on hold and i...

Page 362: ...e In Privacy against Barge In and Barge In Timer Barge In and Privacy against Barge In First decide which of the extensions are to be allowed Barge In and the extension that are to be protected against Barge In By default all extension port types have Barge In and Privacy from Barge In disabled in their Class of Service While it makes sense to offer all extensions Barge In providing Privacy from B...

Page 363: ...atrix ETERNITY NE System Manual 353 For SLT Users When dialed extension is busy Dial 4 on busy tone 11 This default feature access code can be changed to suit your preference Refer the topic Access Codes ...

Page 364: ...alled as ARFCN Absolute Radio Frequency Channel Number which is transmitted by BTS in BCCH Broadcast Control Channel Now when ETERNITY is switched on the Mobile Port gets registered with the network on a particular BTS which has the highest signal strength However the signal strength is not consistent It keeps fluctuating resulting in call drop or poor voice quality Therefore to avoid this ETERNIT...

Page 365: ...n below is the description of the various status indication messages that will appear in this field BCCH Locking Status The current BCCH Locking status of the mobile port is displayed in this field STATUS DESCRIPTION Disabled Displayed when Mobile Port is disabled GSM Initialization Displayed when GSM module is in initialization state i e before SIM detection SIM Absent Displayed when SIM Card is ...

Page 366: ...a cell is displayed Mobile Country Code MCC is a three digit number uniquely identifying a country and Mobile Network Code MNC is either a two or three digit number used to identify a given network from within a specific country LAC Location Area Code In this field LAC Location Area Code is displayed LAC uniquely identifies a location area within a GSM PLMN Public Land Mobile Network The maximum l...

Page 367: ...played BCCH defines the frequency channel number Receive Level In this field the Receive Signal Strength level of the cell is displayed It is the average Receive Signal Strength of the cell Its value ranges from 110 dBm to 47 dBm Manual Cell Locking This radio button is for locking a Mobile Port to a selected cell manually Now to lock a Mobile Port to a particular cell Select the desired Mobile Po...

Page 368: ...ple when using this feature Problem ETERNITY is installed in roaming area where more than one network is available network A and network B Mobile Network Selection is set to Manual mode network A is selected as the first priority and network B is selected as the second priority The Mobile Port gets registered with network A After registration the user locks the Mobile Port to one of the cells of n...

Page 369: ...istered with the network Solution In this situation user should set Manual BCCH locking mode to No to register Mobile Port with the suitable network automatically Later the user can set the Manual BCCH locking mode to Yes and lock the Mobile Port to the desired cell after assessing the cell information ...

Page 370: ...xample Extension Number 21 of ETERNITY NE in the above illustration is not allowed the facility of long distance dialing It has access to all the CO trunks When the user of Extension 21 wants to access T1 T2 or T3 which are direct trunks from the CO to ETERNITY NE the user dials 0 or the Trunk Access Code assigned and gets CO dial tone When the user dials the number ETERNITY NE applies Toll Contro...

Page 371: ... 1 on T4 T5 and T6 when the user of Extension 21 dials 0 followed by another 0 to grab T1 or T2 trunk of PBX A the system will check the PPDC configured on the trunk On finding 1 the system will ignore the first 0 dialed by the extension and let the extension user grab T1 or T2 by considering the second 0 The Extension user will get the CO dial tone from T1 or T2 of PBX A How to configure The PPDC...

Page 372: ... the More button to view all parameters on this page Click the number of the CO trunk you want to assign PPDC 0 i e trunk connected directly to the CO by clicking on the CO trunk number tab The parameters of the CO trunk tab you selected appear ...

Page 373: ...Matrix ETERNITY NE System Manual 363 Click Hardware to expand options ...

Page 374: ...runks connected to the extensions of another PBX and assign the appropriate PPDC count to the trunk This would depend on the number digits in the Trunk Access Code defined for the trunks in the other PBX If the TAC is single digit select 1 If TAC is double or triple digit select 2 or 3 as applicable as the PPDC Click Submit at the bottom of the page to save your settings To log off click Logout ...

Page 375: ...hen the caller disconnects within the Call Back Timer the Call Back will be applied for that number You must define Call Back to i e you must select whether the number which must be called back should be the same CLI number as on the received call or an alternative number The CLI of those callers whom the system should call back as well must be configured in a List Also if you want the call back t...

Page 376: ...runks has been assigned the system will check if Least Cost Routing is enabled on these trunks and accordingly make the call back accordingly When A answers the call The system checks the type of Call Back Mode enabled in the Call Back Profile assigned to mobile port 1 the port on which the call back request was made Four scenarios are possible 1 Direct Inward Dialing DID is enabled as Call Back M...

Page 377: ...for one trunk port The second incoming call on that trunk port will be processed by the system as per normal incoming call routing For call back requests made from a group of trunks when any of these trunks is busy ETERNITY will support only the last call back request in the group Previous requests will be processed as per the normal incoming call management logic How to configure For this feature...

Page 378: ...x ETERNITY NE System Manual Select the Call Back Profile you want to apply to this trunk Now configure the Call Back Profile you selected by clicking the settings icon The Call Back Profile opens in a new window ...

Page 379: ...r the incoming call management logic is applied for the call on the trunk port The range of this timer is from 01 to 99 seconds By default it is set to 10 seconds Select the number which the system must Call Back To You may select Call Back on same number from which missed call is received If you select this option you must configure the numbers eligible for call back in the list Program the numbe...

Page 380: ...call back can be made using the same port or a group of trunks Select Call Back from same port from which missed call is received to use the same port to make the call back To make the call back using a group of trunks select Call Back from trunks and double click this field to select the trunks A multiple selection box opens On the left the trunks appear with their names if configured in Naming T...

Page 381: ...remote party to enter DISA mode with CLI Authentication Single call as authentication method and level of access Refer the feature description for Direct Inward System Access DISA By default Operator is selected as the Call Back Mode Configure the call back number lists In the column Program the numbers for which call back is to be provided enter the numbers that are eligible for call back The sys...

Page 382: ...ived CLI number string entered in row 2 enter the corresponding modified CLI Alternate number string in row 2 When the CLI received matches with the number string entered in row 2 of the alternate number list the call back will be made using the modified Alternate number stored at row 2 of this List If you have selected Alternate Number as Call Back to option but do not want to provide alternative...

Page 383: ...which s he can resume making long distance calls Call Budget can be enabled on all the extensions as well as on selected extensions Each extension can be assigned a different amount depending on user requirement How it works When an extension allotted Call Budget makes a call The system checks the current call budget amount of the extension If the consumed amount is within the budget limit allotte...

Page 384: ... gets exhausted in the middle of a call the call will not be disconnected though the budget is exceeded To prevent this from occurring you may configure the Call Duration Control CDC feature Call Budget is dependent on precise Call Cost Calculation So SMDR parameters and long distance codes must be configured correctly to prevent errors in calculation This feature works independent of any Call Acc...

Page 385: ...a particular extension number or type click on the tab To select a particular extension number or type click on the tab In the Call Budget Allotted field enter the Call Budget Amount you want to allot to this extension Click Submit button to save To allot call budget to another extension click the extension number tab and follow the same instructions as above ...

Page 386: ...istrator mode To view Call Budget assigned to an Extension Enter System Administrator mode Press DSS Key assigned to the Call Budget function OR Dial 1072 011 from SA mode Enter Extension Number Enter Call Budget Amount Use leading zero if amount is less than 6 digits You get confirmatory message and confirmation tone Exit System Administrator mode For SLT Users Lift the handset Enter System Admin...

Page 387: ...fer using Minutes based Call Budget on the trunk port Number of Calls In this type of Call Budget you can define the maximum number of calls that can be made from a trunk By default the maximum number of Call Budget Calls is set to 9999 calls on the trunks This type of Call Budget is useful when the Service Provider offers a certain number of free calls or a certain number of free calls for a fixe...

Page 388: ...ive of the actual duration of the matured call When the assigned cost or minutes or number of calls assigned to trunk is exhausted ETERNITY will print system activity log bar outgoing calls from such trunks play an Error Tone to the extension users who attempt to access such trunks using Selective Trunk Access However incoming calls will remain unaffected and will be allowed on these trunks The co...

Page 389: ...om the System Engineer mode as well as the System Administrator mode manually at any time referred to as Manual Reset Resetting Call Budget on Trunks The consumed Call Budget can be reset manually i e anytime as required desired or on a scheduled date either daily or on a particular date of the month To reset the Call Budget on trunks from the System Engineer mode Open Jeeves Log in as System Engi...

Page 390: ...et call Budget click Mobile Status link to open the page If you have set Call Budget to be reset on a scheduled date the date will appear in the Budget Reset Schedule Date field To reset Call Budget manually any time click the Reset button assigned to Reset Consumed Budget To reset Call Budget on SIP Trunks click the SIP Trunk Status link ...

Page 391: ... you have set Call Budget to be reset on a scheduled date the date will appear in the Budget Reset Schedule Date field To reset Call Budget manually any time click the Reset button assigned to Reset Consumed Budget You may log out of Jeeves ...

Page 392: ...ing is possible only from DKP and Extended IP Phones A Direct Station Selection DSS Key must be programmed for this function Call Chaining can be set for multiple calls Any DKP extension can use Call Chaining provided it has a DSS Key for this function Also refer Call Transfer Call Park How it works A is an External Caller B is an extension A calls a Trunk of ETERNITY The Operator answers the call...

Page 393: ... For EON Extended IP Phone Users only Go OFF Hook to answer the incoming call The caller requests for an extension trunk Press DSS Key assigned to Call Chaining function OR Press Hold 1050 Caller gets on hold music You get feature tone and the message Called Party in Chaining on your phone s display If DSS Key is used the LED of the key will glow Dial the requested extension external number You ge...

Page 394: ...ystem matches the Number dialed by the extension user with the Area Code Table configured in the system When the area code matches with an entry in the table the system obtains the Pulse rate type configured for the Call Cost Calculation Pulse Rate option assigned to the trunk This Pulse Rate type obtained from the Area Code Table is checked in the Pulse Rate table to obtain the corresponding dura...

Page 395: ...tion Pulse Rate option 1 Call Cost Calculation Schedule Time Zone 1 Start Time 00 00 End Time 22 00 Time Zone 2 Start Time 22 01 End Time 23 59 Area Code Table is configured as The Pulse Rate Table is configured as Index Area Code Name Ignore Digit Count Pulse Rate Type for Pulse Rate Option 1 Pulse Rate Type for Pulse Rate Option 2 Pulse Rate Type for Pulse Rate Option 3 Pulse Rate Type for Pulse...

Page 396: ... 03 ETERNITY will consider the Cost for the First Unit as 1 00 As or as per applicable currency for the duration of 30 seconds and for the additional unit also the cost will be considered as 1 00 for the duration of 30 seconds See Pulse Rate Table This data will be used for calculating the total cost of call based on the total duration of the call How to configure To be able to use Call Cost Calcu...

Page 397: ...tem Engineer Click the Advanced Settings link Click the Call Cost Calculation link to expand Service Charge By default no Service Charge is applied on call cost by the system Service Charge on call cost is generally applied in Hotels and other organization which charge users for the calls made by them If you want to apply Service Charge ...

Page 398: ...r Unit service charge is added to each unit of the call For example if a call worth 10 units was made the service charge will be applied on each of the 10 units instead of the one time service charge as in the case of Fixed service charge If you select this option you must define the amount to be added as service charge on each unit in the Specify Service Charge field Percentage of call cost A per...

Page 399: ... See CO Trunks Mobile Trunks and SIP Trunks under Basic Settings for instructions Configuring Pulse Rate Types Generally service providers offer discounted call rates for holidays To take care of this ETERNITY provides two types of Pulse Rate Tables Normal and Holiday If your service providers do not offer any special rates for holidays you may skip configuring the Holiday Pulse Rate table To conf...

Page 400: ... First and the Additional unit The Pulse Rates offered by service providers may vary according to the time of the day In such cases you will need to configure the Call Cost Calculation Schedule for the trunk by dividing the day into Time Zones from 1 to 4 as required to match the time of the pulse rates offered by your service provider If you have configured Time Zones for the Call Cost Schedule o...

Page 401: ...Matrix ETERNITY NE System Manual 391 Configure the Holiday Pulse Rate Type with rates for the First Unit and the Additional Unit as required Click Submit to save changes Click the Holiday Schedule link ...

Page 402: ...page Click Submit to save Configuring Area Code Table The pulse rate of a call depends on the destination number dialed Generally pulse rate varies according to the type of the call Local national international ETERNITY enables you to configure Pulse Rates according to Area codes ...

Page 403: ...figure the Ignore Digit Count This parameter is relevant only for Service Provider Based Least Cost Routing Different service providers offer different pulse rates for the same type of calls To take care of this ETERNITY allows you to assign different Pulse Rate Options for each area code For each area code configure the Pulse Rate to be followed for the desired Pulse Rate Options in the Pulse Rat...

Page 404: ...ator SA You may enable Call Cost Display on an extension from Jeeves or from a telephone To enable Call Cost Display on an extension using Gee To enable Call Cost Display for an extension Enter SA mode Dial command 1072 181 Extension Flag Where Extension is the Number of the DKP Extended IP Phone Flag is 0 for Disable 1 for Enable By default Call Cost Display is enabled Exit SA mode How to use For...

Page 405: ...atrix ETERNITY NE System Manual 395 For example If the call charge is for the dialed number 0014034545247 is 2 and 80 cents the display will show the number as Go Idle 0014034545247 2 80 Fri 22 JAN 12 19 ...

Page 406: ...with numbers list and the Do Not Apply CDC for calls matching with numbers list in the CDC profile Three results are possible The flag is enabled and a match is found for the number in the Apply CDC for calls matching with numbers List So CDC is applied on the call The flag is enabled and a match is found in the Do Not Apply CDC for calls matching with numbers list in the CDC profile So CDC is not...

Page 407: ... B are extension users A calls B The system checks whether the flag Apply CDC to Internal Calls is enabled in the CDC profile assigned to B If the flag is enabled CDC is applied on the call Warning beeps are played to A who made the call Feature Interactions Call Transfer In case of transferred call the CDC timer gets reset and starts again afresh on the transferred extension Conference CDC is tre...

Page 408: ...ture To configure Call Duration Control Profiles First decide the types of calls Outgoing Incoming and Internal on which CDC is to be enabled Make a list of numbers on which CDC is to be applied and a list of numbers on which CDC is not to be applied Make a list of extensions on which CDC is to be applied and the CDC Profile number you want to assign to these extensions Open Jeeves Log in as Syste...

Page 409: ...Enable Apply CDC for Outgoing Calls if CDC is to be applied to outgoing external calls Default Disabled If required change the CDC Timer to the desired duration The range of the timer is 0001 to 9999 seconds Default 160 seconds To have calls disconnected on the expiry of the CDC Timer enable Disconnect Call after CDC Timer check box Default Disabled In the Apply CDC for calls matching with numbers...

Page 410: ... want to be exempt from CDC Click Submit at the bottom of the page to save changes To configure another CDC Profile click the Profile number tab and follow the same steps described above to configure this profile Now assign the CDC Profile to the extensions For instructions see SLT Extensions DKP Extensions SIP Extensions under Basic Settings Log out of Jeeves or continue configuration tasks as re...

Page 411: ...splay The system displays the duration of the current call on the LCD display of the phone The current call may be incoming or outgoing internal or external call How it works The DKP Extended IP Phone user goes OFF Hook Dials an external number The remote party answers the call The dialed external number with duration 5 digits in the format of MM SS is displayed on the LCD of the phone when the ca...

Page 412: ...ation phone number only when the called party does not answer the phone Each extension can set a different time after which the call should be forwarded in case of no reply The default time is 30 seconds for all extensions and can be changed by configuring the Call Forward No Reply Timer If Busy or No Reply calls are forwarded to the destination phone number when the called party s phone is either...

Page 413: ...Call Forward Dual Ring on extension F When there is a call for E the system rings on both E and the destination F E can answer the call at E or at F Feature Interaction Do Not Disturb DND When DND and Call Forward are set on an extension DND is given priority You can select the types of calls i e internal calls only or trunk calls or both to be forwarded to external numbers You can program the sys...

Page 414: ... Basic Settings How to use Call Forward can be set canceled by extension users who are allowed this feature It can be set canceled by an extension user for another extension refer Call Forward Remote to know more For EON Extended IP Phone Users To set Call Forward Press the Call Forward key OR Dial 13 Scroll to select the desired Call Forward Type Press Enter key Enter destination Phone Number Voi...

Page 415: ...ry text message and confirmation tone Replace Handset on the cradle or you get dial tone after 3 seconds For SLT Users To set Call Forward Lift the handset Dial 131 for Call Forward All Calls Dial 132 for Call Forward If Busy Dial 133 for Call Forward If No Reply Dial 134 for Call Forward If Busy or No Reply Dial destination Phone Number Voice Mail Department Number You get confirmation tone Repla...

Page 416: ...led can be an internal extension number or an external number Both Call Forward and Call Forward Scheduled can be set on the same extension In this case priority is given to Call Forward over Call Forward Scheduled The logic for forwarding calls to the destination number remains the same as described in the topic Call Forward illustrated in the following example Extension user A sets Call Forward ...

Page 417: ...ider the latest i e Busy or No Reply as the Call Forward type for forwarding calls during working hours Call Forward Scheduled can be cancelled individually for a desired Time Zone or all at once for all Time Zones Call Forward Scheduled can be set by extension users as well as for extension users from the System Administrator mode It is also possible to select the types of calls i e internal call...

Page 418: ...llowed by the destination number Setting Call Forward Scheduled for Extensions Users The Operator or any extension user having access to System Administrator mode can set or cancel Call Forward Scheduled for other extension users using Jives or by dialing SA commands from a telephone Setting Call Forward Scheduled using Jives Open Jeeves Log in as System Administrator Click the Extension link The ...

Page 419: ... of this extension to another extension select Forward Calls to Phone radio button and the type of call forward for this option from the drop down list Default Unconditionally Enter the extension number to which calls must be forwarded in the empty field provided for this option To forward calls of this extension to an external number select Forward Calls to External Number radio button and select...

Page 420: ...set Call Forward Remote with Dual Ring The label of the Dual Ring button changes color and the message Dual ring is On appears To set call forward for non working hours click Call Forward Night Time to expand Follow the same instructions as above for setting Call Forward Scheduled for the Day Time To set Call Forward Day Time on another extension click the extension number tab and follow the same ...

Page 421: ...SS key assigned to Call Forward Scheduled Remote OR Dial 1072 223 Enter extension number for which it is to be canceled Scroll to the desired Time Zone Press Enter key to select Time Zone Scroll to select Cancel Press Enter key You get confirmation tone and message To cancel Call Forward Scheduled in all Time Zones Press DSS key assigned to Call Forward Scheduled Remote OR Dial 1072 223 Enter exte...

Page 422: ...1 for CF Scheduled Dual Ring Dial 1072 223 Extension number 3 5 0 to cancel CF Scheduled Dual Ring Dial 1072 223 Extension number 3 0 to cancel CF Scheduled Replace handset To cancel Call Forward Scheduled for all Time Zones Lift handset Dial 1072 223 Extension Number 0 Replace handset Setting Call Forward Scheduled by Extension Users For EON Extended IP Phone Users To set Call Forward Scheduled P...

Page 423: ...4 Destination Number for CF Scheduled Busy No Reply Dial 1175 1 5 1 for CF Scheduled Dual Ring Dial 1175 1 5 0 to cancel CF Scheduled Dual Ring Dial 1175 1 0 to cancel CF Scheduled for the Day Replace handset To set cancel CF Scheduled for the Night Lift handset Dial 1175 3 1 Destination Number for CF Scheduled Unconditional Dial 1175 3 2 Destination Number for CF Scheduled Busy Dial 1175 3 3 Dest...

Page 424: ... code followed by B s extension number the destination number where the calls for B should land The system routes all incoming calls for B to the destination number How to configure As Call Forward Remote can be invoked only from the SA mode either the feature SA Mode or SA Extension must be enabled in the Class of Service COS of extensions that are to be allowed this feature The feature SA Mode r...

Page 425: ... Open Jeeves Log in as System Administrator Click the Extension link The Extension numbers appear on the tabs on the right pane starting with SLT extensions To select a particular extension number or type click on the tab To select a particular extension number or type click on the tab ...

Page 426: ...elect Forward Calls to Phone radio button and the type of call forward for this option from the drop down list Default Unconditionally Enter the extension number to which calls must be forwarded in the empty field provided for this option To forward calls of this extension to an external number select Forward Calls to External Number radio button and select the type of call forward for this option...

Page 427: ... Ring The label of the Dual Ring button changes color and the message Dual ring is On appears To set Call Forward on another extension click the extension number tab and follow the same instructions as above You can also forward the calls of all extensions at one go to the same destination To do this Click Call Forward All Extensions link Select the Forward Calls of all Extensions radio button and...

Page 428: ...nfirmation tone and a text message for the Call Forward type set Go Idle To cancel Call Forward set for an extension Press the DSS Key assigned to Call Forward Remote OR Dial 1072 006 Enter Extension Number Scroll to select Cancel Press Enter key You get a confirmation tone and text message for Call Forward canceled Go Idle 18 If call is to be forwarded to an extension of the ETERNITY dial the ext...

Page 429: ...al 1 for All Calls Dial 2 for If Busy Dial 3 for If No Reply Dial 4 for If Busy or No Reply Dial 5 for Dual Ring Dial destination Phone Number Voice Mail You get confirmation tone Replace handset To cancel Call Forward Remote Lift the handset Dial 1072 006 Dial the Extension Number Dial 0 You get confirmation tone Replace handset ...

Page 430: ... Back Tone If the DKP Extended IP Phone is busy the system waits for the duration of the Call Park Release Timer for the DKP Extended IP Phone to go idle or retrieve the call If the DKP Extended IP Phone goes idle within this Timer the call is returned to the DKP Extended IP Phone and the phone gets Ring Back Tone The call is disconnected if the DKP Extended IP PHone is still not free or does not ...

Page 431: ... Basic Features allowed to all extensions by default in their class of Service So all extensions of ETERNITY NE can use this feature Global Hold must be enabled in the System Parameters if you want Calls on Hold to be picked up by any DKP Extended IP Phone extension DSS Keys must be configured for Trunks and Extensions on the DKPs and Extended IP Phones which are allowed to retrieve calls on Globa...

Page 432: ...ut on Exclusive Hold To retrieve the call press Call Appearance key of your phone press DSS Key of the Trunk extension you put on hold from your phone Global Hold To put a call on Global Hold You are in speech with on a Trunk with an extension To put on Global Hold press Hold key Go idle To retrieve a call on Global Hold From any DKP or Extended IP Phone Press the DSS Key of the Trunk extension pu...

Page 433: ...his is useful when the CLI received and stored in the call log is not in the same format that is to be used to make calls save the numbers you can store the external numbers in your call logs in the Personal Directory and use them for Personal Abbreviated Dialing The maximum number of calls that can be stored under each Call Log type is 20 The logs will be cleared automatically using the First In ...

Page 434: ...k box Log Internal Calls in Missed Calls Log Internal Calls in Answered Calls Log Internal Calls in Dialed Calls Click Submit at the bottom of the page to save your settings Log out of Jeeves or continue as required How to use The Call Logs feature allows you to view calls and edit numbers make calls to any number logged and store numbers Viewing Call Logs on DKP There are two ways to view call lo...

Page 435: ...he Call Logs feature when it glows The phone will display the call log details of the last missed call by Name Date HH MM only if name is received Press Enter key The phone will display the Number XXXXXXXXXXX You may exit the Phone Menu by going OFF Hook or pressing the Cancel key20 You may also edit or store the number You may scroll with the Back navigation key to view the other call logs The LE...

Page 436: ... logged in the Dialed call log and the Last Number Redial List Storing numbers of Call Logs in Personal Memory of the DKP To store any external call record trunk call from Received Missed and Dialed call logs to Personal Directory Scroll to the desired call log Press Enter key to view the complete number Edit the number following instructions given above if required Press v Down Navigation key You...

Page 437: ...consult a colleague The person can park the call and continue the conversation from the other part of the office The ETERNITY offers two types of Call Park facility Call Park General Orbit The extension user can park calls in any of the 8 general Orbits which are like fictional extensions located in the system The calls parked in the General Orbit can be picked up from any extension by dialing the...

Page 438: ...onnected to C again If A does not retrieve the parked call till the end of the Call Park Release Timer C gets disconnected Parking Calls in Personal Orbit Parking calls in the Personal Orbit works the same way as in General Orbit The only difference is that A can park multiple calls by dialing the Personal Orbit Number But calls can be retrieved from A s phone only When there are multiple calls to...

Page 439: ...y is turned off OR Dial Flash 116 Enter Orbit Number where you parked the call 1 9 Personal Orbit 1 General 2 9 You are in speech with the extension external caller For SLT Users To park a call You are in speech with extension external caller Dial Flash 115 Orbit Number Personal Orbit 1 General 2 9 Call is parked To retrieve a parked call Lift the handset Dial Flash 116 Orbit Number Personal Orbit...

Page 440: ...of the system can be answered How it works Call Pickup Group Extensions must be assigned to Call Pickup Groups The extensions in a Call Pickup group may be SLT DKP and SIP Extensions As many as 8 such groups may be formed Each group is assigned a number 01 to 08 For example extensions 201 201 203 and 303 304 305 are assigned to Pick Up Group number 03 When an extension in this group rings any exte...

Page 441: ... Pickup Groups must start from 01 and end at 08 Configuring Extensions in Call Pickup Groups For this feature to function go to Basic Settings of Jeeves Configure Call Pickup Group You may refer to the sheet of paper you prepared For each SLT DKP SIP extension assigned to a CPU Group make sure Call Pickup is enabled in the Class of Service COS of the extensions for the Day and Night Default Enable...

Page 442: ...kup Selective OR Dial 12 Dial number of the Extension you want to pick up Talk Go idle For SLT Users To pick up a ringing extension in your Group Lift the handset Dial 4 Talk Replace handset To pick up any one of several ringing extensions ringing or the extension that is not in your group Lift the handset Dial 12 Dial number of the Extension you want to pick up Talk Replace handset ...

Page 443: ... and Forward Dialinga is done Toooooooooooo Played for 7 seconds After which Error Tone starts Dial Tone Timer Ring Back Tone Played when the internal number you have dialed is free Turroo Turrroo Played for 45 seconds Ring Back Tone Timer Busy Tone Engaged Tone High pitch beeps with equal ON and OFF periods played when the dialed extension is busy Busy tone continues for 7 seconds This Busy Tone ...

Page 444: ...rm successful use of features Beep Beep Beep Played for 7 seconds Confirmation Tone Timer Feature Tone Short beep followed by a longer off duration repeated every second played when dialing feature access codes Beep Beep Played until user goes ON Hook or dials a feature code Programming Tone Short beep followed by a longer off duration repeated every second played to prompt entering of fresh comma...

Page 445: ...able Default CPTG Type How to configure Configuration of Call Progress Tones involves three parameters CPTG Type Region CPT related Timers and Dial Tone Type The country specific CPTG type is set automatically by the system when the Region is selected However if required you may change the CTPG type set by the system To do this Open Jeeves Log in as System Engineer Click Advanced Settings link Cli...

Page 446: ... Continuous 400 0 6on 0 2off 0 2on 2 0off 400 0 5on 0 5off 3 Region3 350 440 Continuous 350 440 Continuous 440 480 2 0on 4 0off 480 620 0 5on 0 5off 4 Argentina 425 Continuous 425 Continuous 425 1 0on 4 0 off 425 0 3on 0 2off 5 Australia 425 25 Continuous 425 25 Continuous 400 25 4on 2off 4on 2 0off 425 0 375on 0 375off 6 Brazil 425 Continuous 425 Continuous 425 1 0on 4 0 off 425 0 25on 0 25off 7 ...

Page 447: ...al 425 Continuous 425 Continuous 425 1 0on 5 0off 425 0 5on 0 5off 28 Russia 425 Continuous 425 Continuous 425 0 8on 3 2off 425 0 4on 0 4off 29 Saudi Arabia 425 Continuous 425 Continuous 425 1 2on 4 6off 425 0 5on 0 5off 30 Singapore 425 Continuous 425 Continuous 425 24 0 4on 0 2off 0 4on 2 0off 425 75on 75off 31 South Africa 400 33 Continuous 400 33 Continuous 400 33 0 4on 0 2off 0 4on 2 0off 400...

Page 448: ...on 0 1off 440 0 1on 0 9off 440 0 3on 10 0off 440 0 1on 2 9off 11 Germany 425 0 24on 0 24off 425 0 1on 0 1off 425 0 1on 0 9off 425 0 2on 2off 2on 5 0off 425 0 1on 2 9off 12 Greece 425 0 15on 0 15off 425 0 1on 0 1off 425 0 1on 0 9off 425 0 3on 10 0off 0 3on 10 0off 425 0 15on 0 25off 0 15on 1 45off 13 India1 400 0 25on 0 25off 400 1 0on 4 0off 400 25 0 1on 0 9off 400 0 2on 0 1off 0 2on 7 5off 400 0 ...

Page 449: ... 0 5on 0 5off 425 0 1on 0 1off 425 0 1on 0 9off 425 0 15on 0 15off 0 15on 4 0off 425 0 1on 2 9off 27 Portugal 450 0 33on 1 0off 425 1 0on 0 2off 425 0 1on 0 9off 425 0 2on 0 2off 0 2on 5 0off 425 0 2on 1 4off 28 Russia 425 0 25on 0 25off 425 0 1on 0 1off 425 0 1on 0 9off 950 0 333on 1 0off 425 0 1on 2 9off 29 Saudi Arabia 425 0 25on 0 25off 425 0 1on 0 1off 425 0 1on 0 9off 425 0 15on 0 2off 0 15o...

Page 450: ...0 1on 0 9off 350 440 0 1on 0 1off 0 1on 2 7off 400 0 2on 4 8off 37 USA 480 620 0 25on 0 25off 350 440 0 1on 0 1off 350 440 0 1on 0 9off 440 0 3on 10 0off 480 620 0 5on 0 5off 38 Italy2 400 0 25on 0 25 off 400 0 1on 0 1off 400 1 75on 0 1off 400 0 2on 2 5off 400 0 2on 0 2off 0 2on 2 5off 39 Belgium 425 0 167on 0 167 off 425 0 1on 0 1off 425 0 1on 0 9off 1400 0 175on 0 175off 0 175on 3 5off 440 0 1on...

Page 451: ...used for various tones Therefore ETERNITY makes it possible for users to listen to the various Call Progress Tones Demonstration of Tones It is possible to demonstrate Call Progress Tones to users by dialing the SE commands from a DKP or an SLT By default the system will play each tone as demonstration for 30 seconds The duration of demonstration can be changed by setting the Tone Demo Timer to ma...

Page 452: ...mand 3541 Code Where Code is 01 Dial Tone 1 02 Dial Tone 2 03 Ring Back Tone 04 Busy Tone 05 Error Tone 06 Confirmation Tone 07 Feature Tone 08 Routing Tone 09 Programming Tone 10 Intrusion Tone ICWT 11 External Call Waiting Tone CCWT Exit SE mode ...

Page 453: ...ed must be configured With flag enabled and the table configured traffic coming from all IP Addresses other than those programmed in the White List will be blocked If the flag IP Address based call traffic restriction is enabled but the White List IP Address Table is blank all incoming traffic will be rejected and it will not be possible to make VoIP calls to ETERNTY NE Call Restriction will be ap...

Page 454: ...gs link to expand Click the VoIP Configuration link under Advanced Settings Click White List IP Address sub link to open the page The White List IP Address page will open Select the Enable IP Address based call traffic restriction check box to enable this feature ...

Page 455: ...Y NE System Manual 445 Enter the IP Address you want to allow and the corresponding Subnet Mask in the table You may refer to the table you prepared on paper Click Submit to save your entries You may logout of Jeeves ...

Page 456: ... Call Taping Profile This Profile is assigned to the extensions on which Call Taping is to be used Incoming calls without Calling Line Identification CLI can also be taped To be able to record internal calls the Call Taping for Internal Calls must be enabled on the extension Use this feature in accordance with the local privacy laws Matrix Comsat is not responsible for any mis abuse of this featur...

Page 457: ...re is enabled If the flag is disabled the speech between A and B will not be recorded The same is done when B calls A The speech will be recorded in E s mailbox To listen to the conversation A and B must have access to the mailbox of E Feature Interaction Conversation Recording If Call Taping and Conversation Recording both are enabled for an extension then priority is given to Conversation Record...

Page 458: ...rs column enter the phone numbers of external callers whose speech you want to tape In the Tape Outgoing Calls made to following numbers column enter the phone numbers of external parties dialed by extension users whose speech you want to tape To tape calls between extensions select the Tape Internal Calls check box Default Disabled To tape incoming calls received without a CLI select the Tape Inc...

Page 459: ...ers page opens On this page under System Parameters go to Mailbox for Call Taping select the Extension Type SLT DKP SIP whose mailbox you want to use for Call Taping from the drop down list and enter the Port Number of this extension For example if you want to select the mailbox of the phone connected to SLT Extension Port 4 enter 4 in this field For SLT extensions the valid Port numbers are 1 to ...

Page 460: ... Prompts to listen to new messages Replace handset For Other Extension Users Press Voice Mail Key OR Dial 3931 default Voice Mail Access Code Dial 0 to go to Home Position default Access Code Dial 8 default Access Code Dial the number of the extension to which the common mailbox has been assigned Enter the password for the common mailbox24 Follow Voice Mail Prompts to listen to new messages Follow...

Page 461: ...ks A B and C are extensions D and E are trunks Toggling between two internal calls A is in speech with B A wants to talk to C A presses Flash and dials the number of C A gets Ring Back Tone and B is put on hold C answers the call A is in speech with C A dials Flash 1 to toggle from C to B C put on hold A is in speech with B A can toggle back to C by dialing Flash 1 Toggling between internal call a...

Page 462: ...ternal external call you are currently in speech with You can also answer an incoming Interrupt Request call and toggle between the interrupting extension and the extension you were in speech You can convert a Call Toggle into a three party conference by dialing Flash 0 You can transfer the call you are currently in speech with to another extension You can park the call you are currently in speech...

Page 463: ...h extension 2 Call Toggle between an Internal Call and an External Call Speech with extension Press Hold Dial Trunk Access Code Dial the external number Speech with external party Press DSS key assigned to Call Toggle OR Dial Hold 1 Speech with extension Press DSS Key assigned to Call Toggle OR Dial Hold 1 Speech with external party Call Toggle between two External Calls Speech with external party...

Page 464: ...1 Dial Flash 1 Speech with extension 2 Call Toggle between an Internal Call and an External Call Speech with extension Press Flash Dial Trunk Access Code Dial the external number Speech with external party Dial Flash 1 Speech with extension Dial Flash 1 Speech with external party Call Toggle between two External Calls Speech with external party 1 on trunk 1 Press Flash Dial Dial Trunk Access Code ...

Page 465: ...s intrusion tone and can choose to answer the intruding transferred call Call Transfer Trunk to Trunk An external call is transferred on to another trunk line The Operator puts the external caller on hold dials the desired party s external number and transfers the call after or without notifying the desired party of the impending transfer Trunk to Trunk call transfer may be used to transfer incomi...

Page 466: ...he call at the end of the Transfer While Ringing Timer programmable default 30 seconds the call is returned to the Operator C gets Ring Back Tone The Operator answers the call and is in speech with C However if the Operator is busy at the time of call return the system waits for the Operator to become free When the Operator is free C gets Ring Back Tone The Operator answers the call and is in spee...

Page 467: ...VMS C calls a Trunk of ETERNITY C wants to talk to A The Operator attends the call The Operator puts C on hold The Operator dials Feature Access Code for Blind Transfer to VMS and A s extension number The system hunts for the mailbox assigned to A s extension When the mailbox is found the Operator gets confirmation tone C gets connected to A s mailbox C gets voice prompts C may follow the prompts ...

Page 468: ... to the transferring extension Trunk to Trunk Inactivity Timer This is the time duration after which the system disconnects the call transferred from one trunk line to another By default it is set to 90 seconds At the end of the timer the call is disconnected if either party does not dial digits to extend the call This Timer is relevant for analog trunks i e CO Trunk to CO Trunk calls only To chan...

Page 469: ...red party s extension number and Go ON Hook Trunk to Trunk Transfer Speech with Trunk Press Hold Press DSS Key assigned to Trunk Dial External Number Press DSS Key assigned to Trunk Trunk Transfer OR Dial Hold Trunk Access Code External Number Hold Speech with the External Number Dial Hold Blind Transfer to VMS Speech with extension Press Hold Press DSS Key assigned to Blind Transfer to VMS OR Dia...

Page 470: ...runk Access Code Dial External Number Replace handset Trunk to Extension Transfer Speech with Trunk Press Flash Dial desired party s extension number Replace handset Trunk to Trunk Transfer Speech with Trunk Dial Flash Dial Trunk Access Code Dial External Number Speech with the External Number Dial Flash Blind Transfer to VMS Speech with Trunk extension Press Flash Dial 1078 Dial desired party s e...

Page 471: ...ension In the case of External calls only the number will be displayed on the landing Operator extension When the landing extension Operator transfers the incoming call to an extension putting the external caller on hold the system sends this information to the extension to which the call is transferred During the transfer the number of the landing extension Operator will be displayed on the trans...

Page 472: ...place characters received as CLI on telephones that do not support CLI prefixed with this character you may configure the Replace from CLI option in the System Parameters If SLTs supporting CLI are connected to the ETERNITY you must select a signaling protocol for CLI for the SLT extensions TMF is selected as CLIP Type for all SLT extensions To select CLIP type for SLT extensions Open Jeeves Log i...

Page 473: ...System Manual 463 As Caller ID Presentation Type select the CLIP Type supported by the SLT from the combo box DTMF FSK V 23 FSK Bellcore Default DTMF Click Submit to save changes Now click Caller ID on Transfer to expand ...

Page 474: ...ure CLIP Type and Caller ID on Call Transfer on another SLT extension click the desired extension number tab and follow the instructions as above To replace characters received as CLI on telephones that do not support CLI prefixed with this character Click the Advanced Settings link Click the System Parameters link under Advanced Settings On this page under System Parameters select the Replace fro...

Page 475: ...iew the extension name and number of A When A calls C C can view A s extension name and number Now Extension D calls extension E A picks up the call D will be able to view A s name and extension only if it has CLIR Override enabled and is a digital key phone EON CLIP and Caller ID Presentation while Transfer Both these features will not work if CLIR is enabled How to configure CLIR and CLIR Overri...

Page 476: ...ry tone and message on the phone s display Go idle For SLT Users To enable CLIR Lift handset Dial 103 1 You get confirmation tone Replace handset To disable CLIR Lift handset Dial 103 0 You get confirmation tone Replace handset 27 You are recommended to assign a DSS Key with LED to this feature When the assigned DSS key is pressed it will glow red indi cating that CLIR is enabled 28 If a DSS key w...

Page 477: ...ms Auto Answer Auto Call Back Auto Redial Background Music Call Follow Me Call Forward Do Not Disturb Hot Line Hot Outward Dialing Trunk Reservation Walk In Class of Service Auto Redial Background Music Call Forward and Call Follow Me Do Not Disturb Hotline and Trunk Reservation are Class of Service dependent features These features can be set canceled from an extension only if these are included ...

Page 478: ...n port of the PBX has an associated CoS for the Day and Night that indicates which features of the PBX the port is allowed to access during working hours and during non working hours A feature can be allowed or denied to an extension by enabling or disabling it in the CoS of that extension The CoS of all extensions may be uniform or different CoS can be assigned to different extensions according t...

Page 479: ... Forward DISA Do Not Disturb Do Not Disturb Override Door Phone Settings DOP Turn ON Turn OFF Dynamic Lock Dynamic Lock Timer Forced Answer Forced Release General Mailbox Access Global Directory Part 1 Global Directory Part 2 Global Directory Part 3 Global Directory Programming Hot Desk Hotline Interrupt Request Live Call Screening Live Call Supervision Message Wait Set Cancel Paging Feature Allow...

Page 480: ...r features in addition to those on the common list which you want to allow to select extensions If yes extend the common list you prepared by adding the features to be allowed to the select extensions Now to configure the CoS features to be allowed or denied to extensions go to Basic Settings of Jeeves Click the extension settings link for SLT DKP SIP Extension Privacy from DID Privacy from Interr...

Page 481: ...he page to view all CoS features The check boxes of features that are allowed for the Day and Night are selected The default CoS fulfills the requirements of most extension users Check if the default CoS features you want to allow are enabled and features you want to deny are disabled To allow a feature for the Day Night select its corresponding check box ...

Page 482: ... ETERNITY NE System Manual To deny a feature for the Day Night clear its check box Click Submit to save changes Finally test the CoS you configured for each extension by invoking the features from each extension ...

Page 483: ... Routing table D s number is found in the CLI Based Routing Table The system checks the destination number programmed against D s CLI A s number is found as the destination extension The system lands the call on A If D s number is not programmed in the CLI Based Routing Table the call will be routed according to the incoming call routing configured for the trunk How to configure For this feature t...

Page 484: ...Party Number select the corresponding landing destination The landing destination may be an SLT DKP SIP or Virtual extension Open Jeeves Log in as System Engineer Click the Advanced Settings link Click the CLI Based Routing link to open the page Each number is to be stored at a Location Index numbered from 001 to 400 There are 100 entries on each page To go to the next 100 Index click the numbered...

Page 485: ...ing 16 digits You can also enter in the number string In the Name field enter the name of the calling party You can enter a maximum of 8 characters in this field In the Route to field select the landing destination extension number which may be SLT DKP SIP or Virtual extension Click Submit to save changes ...

Page 486: ...the SLT FXS port of PBX A the CO port FXO of PBX A is connected to an SLT port of ETERNITY To create a CUG over IP Network both ETERNITY NE and PBX A may be connected directly to the Public network in Peer to Peer mode The Extension Numbers of ETERNITY NE and PBX A must be unique Seamless connectivity can be provided to the extension users at both locations with suitable configuration of ETERNITY ...

Page 487: ... number string that matches with the Route Code and Dialed Digit Count It the CUG is connected over Analog Trunks you must select the CO Trunk you have connected to the SLT FXS port of PBX A If the CUG is connected over IP network you must select the SIP Trunk which you have used for this application The CUG Table you configure on ETERNITY NE would look like this At Location B you may do a suitabl...

Page 488: ...configure the Peer to Peer Table See Peer to Peer Calling for instructions How to configure To configure Closed User Group Open Jeeves Log in as System Engineer Click the Advanced Settings link Click the Closed User Group link The Closed User Group Table page opens In the Route Code field enter the extension numbers of the other PBX in the CUG Instead of entire number strings you can configure a s...

Page 489: ...es CO MOB SIP and port numbers If you have enabled On Site Configuration only those trunks that are connected will appear in the box To select a trunk place your cursor on the desired trunk and click the Select button Or Press the ctrl key and click the left mouse button to select multiple trunks You may change the sequence of the trunks you selected if required using the Up and Down arrow buttons...

Page 490: ...busy the call is routed to the next trunk in the group Rotation has no relevance if only one member trunk is selected Click OK The multiple selection box closes All the trunks appear in the field Route using Trunks in the sequence you selected separated by commas Click Submit button to save your entries You may log out of Jeeves ...

Page 491: ...wer the waiting call B may dial Flash or press the HOLD key B will be connected to the caller A will be put on hold When there is an incoming call on a trunk for A but A is busy on another call A will not be provided any indication of the waiting call How to configure For CO Call Waiting to work on an extension it must be enabled in the Class of Service allowed to that extension By default CO Call...

Page 492: ...erence At a time two simultaneous Dial In conferences can be held How it works A B and C are extension users C is at a remote location D E and F are external callers Scheduling a Dial In Conference A schedules a Dial In Conference for 4 30 pm A dials the code for scheduling the conference the conference number and the password The conference number is a single digit 1 or 2 The password is a four d...

Page 493: ...al In conference Withdrawing from a Dial In Conference Participants in a conference can exclude themselves by dialing a feature code If the conference has been initiated from the DISA mode the caller remote user must dial the code for withdrawing from the conference If a participant goes ON Hook without dialing the feature code for withdrawing from a Multi party Conference the participant will be ...

Page 494: ... configure For this feature to work the feature Conference must be enabled in the Class of Service COS of the extensions By default this feature is enabled on all extensions so all extensions can use this feature See SLT Extensions DKP Extensions SIP Extensions under Basic Settings The feature Conference in the Class of Service also includes 3 Party and Multi party Conference Extensions that are d...

Page 495: ...N Hook Go OFF Hook You get dial tone Dial the desired number to be included in the conference You get Ring Back Tone When you are in speech with the party dial Hold 191 You get confirmation tone The party is included in the conference Dial 191 again You are included in the conference To remove a participant from the conference While you are all in speech go ON Hook Go OFF Hook You get dial tone Di...

Page 496: ...want to cancel in the Cancel Dial In Conference Number field Click Submit button Log out of Jeeves For Extension Users at a Remote Location To schedule a Dial In Conference from the remote location Dial a DISA enabled Trunk Dial DISA Login Code 1079 Extension Number User Password if PIN Authentication is required After DISA Login beeps dial 194 Conference Number Conference Password To initiate or ...

Page 497: ...ference See Direct Inward System Access DISA to know more For SLT Users The instructions are the same as for EON and Extended IP Phone users except you will not get any confirmatory or prompts as text messages on your phone Lift the handset You get dial tone To schedule a conference Dial 194 Conference Number Conference Password You get confirmation tone Replace Handset Inform all intended partici...

Page 498: ...e While you are all in speech go ON Hook Go OFF Hook Dial 190 To release a Dial In Conference While you are all in speech go ON Hook Go OFF Hook dial 196 Enter the Conference Number Enter the Conference Password You get confirmation the conference is released ...

Page 499: ...Party Conference may be planned or conducted on the spur of the moment A 3 Party Conference can be conducted with extensions of ETERNITY and between extensions and external numbers It is also possible to conduct an Unsupervised 3 Party Conference wherein the operator connects two trunks through the system and withdraws from the three way speech ETERNITY NE supports two simultaneous 3 Party Confere...

Page 500: ... the conference To conduct Unsupervised 3 Party Conference A dials Flash D and E are now in two way speech How to configure For this feature to work the feature Conference must be enabled in the Class of Service group of the extensions that are to be allowed this feature By default all extensions of ETERNITY are allowed this feature in their COS and can make Conference calls If you want allow this...

Page 501: ...nk 2 Press Hold Dial Trunk 1 and Trunk 2 in speech You are out of the conversation For SLT Users Speech with Party 1 on trunk extension Dial Flash You get Feature tone Party 1 put on hold Dial the number of Party 2 If Party 2 is a trunk Dial Dial 0 to grab a trunk You get Trunk dial tone Dial telephone number of Party 2 You get ring back tone Speech with Party 2 Dial Flash 0 Three way speech is es...

Page 502: ... supports 6 participants in a Multi party Conference The system supports 2 simultaneous Multi party Conferences How it works A B C and D are extension users E and F are external numbers A decides to hold a teleconference with B C D E and F Initiating a Multiparty Conference A dials B s number and informs B about the conference call A dials flash to put B on hold B gets on hold music A dials confer...

Page 503: ...withdrawn from the conference one by one but the none of them have dialed the feature command to terminate the conference 190 the system will start the Release Conference if idle for more than Minutes Timer This Timer is programmable and by default it is set to 002 Minutes On the expiry of this Timer the system will free the resource occupied by the conference on the conferencing circuit Canceling...

Page 504: ...t confirmation tone Dial the number of party 3 When you are in speech with Party 3 dial Hold 191 Repeat these steps to include as many parties as desired max 6 Press the DSS key assigned to Multiparty Conference OR Dial 191 You get included in the conference To cancel a Multiparty Conference Go ON Hook Go OFF Hook Dial 190 To remove a party from Conference Go ON Hook while in active conference Go ...

Page 505: ...Matrix ETERNITY NE System Manual 495 To cancel Conference Go ON Hook Go OFF Hook Dial 190 To withdraw from the Conference Go ON Hook while in conference Go OFF Hook Dial 193 ...

Page 506: ... for some time for the extension user to dial the next digit If the user does not dial any digit within that time the system interprets it as the smaller Access Code and invokes the associated feature The time for which the system waits for the next digit to be dialed before resolving the Access Codes is called Conflict Dialing Timer This timer is set to 2 seconds and is programmable Refer the top...

Page 507: ...g of this feature is controlled by the Conflict Dialing Timer which is set by default to 2 seconds and can be changed as desired If the duration of the Conflict Dialing Timer is long it may cause delay in the system s response to the feature If the duration is less the system may misinterpret the access codes Ensure that the value of the Timer is programmed optimally i e at least the default value...

Page 508: ...498 Matrix ETERNITY NE System Manual Click Submit at the bottom of the page to save changes You may log out of Jeeves ...

Page 509: ...ns Both are assigned a mailbox each C and D are external parties A calls C C answers the call A dials the command for Conversation Recording in mid speech C is put on hold The system sends a string of digits to the Voice Mail System to initiate Conversation Recording A and C are in speech again The conversation recording starts in A s mailbox The system plays beeps if Conversation Recording Beeps ...

Page 510: ...ail Settings If required you may disable the Beeps played when Conversation Recording starts Decide whether you want Beeps to be played and accordingly enable disable the Play Beep when Call Taping Conversation Recording starts in the System Parameters under Advanced Settings How to use For EON Extended IP Phone Users To record a conversation You are in speech with another extension external numbe...

Page 511: ... record a conversation You are in speech with another extension external number Dial Flash 1095 You get Feature tone Speech with party reestablished Recording starts Replace handset when conversation ends To listen to a recorded conversation Lift the handset Dial 3931 Follow Voice Mail Prompts Replace handset 31 This is the default Voice mail Feature Access Code If this has been changed use the ne...

Page 512: ...nd Internal Call Reports Alarm Status reports etc The Customer Name may consist of a maximum of 80 alphanumeric characters including punctuation marks So you can add a contact address to the Customer Name How to configure Customer Name can be programmed at the time of installation on the Pre requisites page under Basic Settings or any time thereafter on the System Parameters page under Advanced Se...

Page 513: ...he System Parameters link Enter the name and address if desired of the organization enterprise in the Customer Name field For example Prudent Investment 701 Sunshine Boulevard Bannerghatta Bangalore Click Submit to save You may log out of Jeeves ...

Page 514: ... route outgoing calls and land incoming calls from to the appropriate destination You can set the ETERNITY to Night Mode until the office remains closed and set it back to operate as per the Time Table when work is resumed To cite another example the office must work for extended hours You can set the ETERNITY NE to Day Mode and set it back to operate as per the Time Table When you set the system ...

Page 515: ...ameters link to open the page In the Day Night Mode combo box Set System in Day Mode Working Hrs Set System in Night Mode Non Working Hrs Operate System as per Timetable assignment default Click Submit to save settings Log out of Jeeves or continue as desired ...

Page 516: ...rs Set System in Night Mode Non Working Hrs Operate System as per Timetable assignment default Click Submit at the bottom of the page Log out of Jeeves or continue as desired Setting Day Night Mode from SA mode using a Telephone Enter SA mode from an SLT DKP Extended IP Phone Dial 1072 018 Code Where Code is from 1 to 3 1 is for Day Mode 2 is for Night Mode 3 is for Operate system as per Time Tabl...

Page 517: ...Mode from a DKP Extended IP Phone using a DSS key refer the LED indication in table below LED Indication on DSS Key assigned to Day Night Mode Event Color Cadence Day Mode Set Blue Continuous ON Night Mode Set Red Continuous ON System set to work as per Time Table OFF ...

Page 518: ...e country region where the ETERNITY is installed Scheduled DST Adjustment is useful in countries regions where DST Time is fixed e g Europe USA and Canada without yearly variations The table below gives describes the DST conventions followed in the different countries for which ETERNITY will automatically adjust DST The DST Type is to be selected according to the country region where the system is...

Page 519: ...thod which specifies a date of the month that DST will start or end For example starting on March 11 and ending on November 4 DST is not applicable in certain regions countries like Asia and South America In such cases the DST Mode is to be Disabled How to configure Log in as System Engineer Click Advanced Settings link to expand Click the Regional Settings link Click DST Parameters link to open t...

Page 520: ...stalled Click Submit to save your DST setting If you do not find your region on this list you are recommended to set DST Mode to Manual and adjust DST manually Manual DST Adjustment If you have selected Manual DST Mode program the Forward and Backward Time Adjustments under Manual Time Adjustments Go to the option Forward Time Adjustments to advance the time when DST starts ...

Page 521: ...l number In the first combo box select the Ordinal number of the day of the month i e the 1st 2nd 3rd 4th 5th day when DST begins Day In the second combo box select the day of the month Sunday Monday Tuesday Wednesday Thursday Friday Saturday when DST begins Month In the third combo box select the month when DST beings January December Change Time From In this combo box select the time when DST wi...

Page 522: ...et the time back i e end DST and begin standard time Follow the same steps described above to set the day date month hours and minutes except here you must set these parameters according to the time when DST ends Click Submit to save your DST settings ETERNITY NE gives you the flexibility to set the Forward DST Adjustment according to Date Month while the Backward DST Adjustment according to Day M...

Page 523: ...r country starts or ends on the Last Sunday or any other day e g the last Tuesday last Friday of the month always set the Ordinal Number as 5th Wherever time adjustments are made at 00 00 hours use the previous date and set DST start time i e from time at 23 59 hrs ...

Page 524: ...ng the Region users must default the system The system will load the default settings for the country geographical region where the system is installed The system is designed to work efficiently with the default settings So if the country region specific default settings match their requirements users may not even need to alter or customize the values of various parameters They may work with defau...

Page 525: ...sh 026 Canada St John s GMT 03 30 Scheduled 5 03 English T3 0 89 T XXX 6 027 Canada Halifax GMT 04 00 Scheduled 5 03 English T3 0 89 T XXX 6 028 Canada Montreal Ottawa Toronto GMT 05 00 Scheduled 5 03 English T3 0 89 T XXX 6 029 Canada Winnipeg GMT 06 00 Scheduled 5 03 English T3 0 89 T XXX 6 030 Canada Calgary GMT 07 00 Scheduled 5 03 English T3 0 89 T XXX 6 031 Canada Vancouver GMT 08 00 Schedul...

Page 526: ...e1 GMT 08 00 22 English 0 6 068 Maldives GMT 05 00 English 069 Mauritius GMT 04 00 English 070 Mexico Mexico City GMT 06 00 Scheduled 3 03 Spanish T3 0 89 T XXX 6 071 Mexico Chihuahua GMT 07 00 Scheduled 3 03 Spanish T3 0 89 T XXX 6 072 Mexico Tijuana GMT 08 00 Scheduled 3 03 Spanish T3 0 89 T XXX 6 073 Mongolia GMT 08 00 English 074 Mozambique GMT 02 00 Portugues e 075 Myanmar GMT 06 30 English 0...

Page 527: ... 00 34 English 9 107 Uganda GMT 03 00 English 108 Ukraine GMT 02 00 English 109 United Arab Emirates GMT 04 00 35 English 9 110 United Kingdom GMT Scheduled 7 02 English T2 9 69 T XXX 8 111 United States Atlanta Augusta Boston Charlotte Columbus Detroit Indiapolis Miami NY Philadelphia Washington GMT 05 00 Scheduled 3 02 English T3 0 81 T XXX 6 112 United States Chicago Dallas Des Moines Memphis M...

Page 528: ...ult Region you can only select a region to load the country specific default settings and default the system Log in as System Engineer Click Advanced Settings 115 United States Juneau GMT 09 00 Scheduled 3 02 English T3 0 81 T XXX 6 116 United States Hawaii GMT 10 00 02 English T3 0 81 T XXX 6 117 Uzbekistan GMT 05 00 English 118 Venezuela GMT 04 30 Spanish 119 Vietnam GMT 07 00 English 120 Yemen ...

Page 529: ...Click the link Default the System You will be prompted whether you want to default the system Click OK Enter Reverse SE Password on the prompt The SE password you enter must be the current password E g if it is 1234 enter 4321 and click OK ...

Page 530: ...ur screen You are returned to the Login page of Jeeves You may now enter SE mode again The names programmed for the Extensions will disappear and the default extension numbers assigned to the extensions will appear Without the SE Password you cannot restore default values via the software If you forget the SE Password you must resort to hardware default of the SE Programming Password first ...

Page 531: ...e access code 391 Internal Calls Extension E dials 391 to call the Department The system checks E s Class of Service for the Department Call feature The feature is enabled The system checks if Rotation is enabled for the extensions in the Department If the Rotation flag is enabled The system lands the call on the extension which is set to ring first Extension A configured as the first landing dest...

Page 532: ...e mail module a Department Group can be assigned a common mailbox for Voice mail called the Department Group Mailbox You can assign Department Group Mailbox to selected extensions or to all extensions in the Department To take the example of Extensions A B C D with the Department Access Code 391 further Extensions A B C and D are all members of Department Group 1 with the Access Code 391 Departmen...

Page 533: ...ward if Busy calls are placed on the Department Group as per the Rotation configured for it and are forwarded to the set destination only when all the member extensions of the Department Group are found to be busy Call Forward if No Reply when a call is made to the Department group ETERNITY NE will place the call as per the Rotation configured for the Department Group for the duration of the Call ...

Page 534: ...y of the extensions before the timer expires the call will be forwarded to the destination number If a member extension that is offered the call has set Call Forward Unconditional and the Call Forward No Reply Timer Department Group has not exipred the call forward set by the extension will be applied If the timer expires the Call Forward No Reply set for the Department Group will be applied If a ...

Page 535: ...n the the Basic Features allowed to all extensions of ETERNITY NE in their COS for Day and Night So all extensions can make Department calls You cannot deny this feature to any extension without denying the entire set of Basic Features By default Department Group Call Forward is enabled for day and night time in the COS of all extensions of ETERNITY NE So all extensions of ETERNITY can set Call Fo...

Page 536: ... default the Access Codes assigned to Department groups are from 391 to 395 If you decide not to use the default access codes make sure that the access code you assign to each department group is unique and does not match with any SLT DKP SIP Door Phone DOP access code or any feature access code of the Dial Phase Refer the topic Access Codes to know more ...

Page 537: ...n as the system hunts for other extensions in the routing group to land the call If the call still remains unanswered the system will return the call to the first extension once again This flag is of no relevance if you have selected only one member extension in the department group Select the check box Rotation if you want to enable rotation of calls in the department group having multiple member...

Page 538: ...o ring and 301 should ring for 15 seconds 6 If still no reply 201 should continue to ring and 302 should ring for 20 seconds 7 51 should be the access code for this department group Solution Select a group e g 1 and configure as follows 1 Enter 51 as access code 2 201 as member 01 with member type SLT 3 202 as member 02 with member type SLT 4 301 as member 03 with member type DKP 5 302 as member 0...

Page 539: ... System Manual 529 5 Set the Ring Timer of member 04 302 to 20 seconds Disable Continuous Ring flag 6 Click OK the window closes 7 The Department Group you created appears 8 Remember to click Submit to save your settings ...

Page 540: ... Only extension users who have General Mailbox in their Class of Service COS are allowed to access it When you select this option make sure that General Mailbox is enabled in the Class of Service of the member extensions of the Department Groups Refer Class of Service COS for instructions Overwrite old messages Select this option if you want the VMS to overwrite the existing messages to record the...

Page 541: ... for transferring the call answered by the VMS Auto Attendant to the extension You may select any of the following methods of call transfer for the Day working hours and the Night non working hours Transfer to Mailbox When the caller dials the extension number the VMS Auto Attendant will check if the extension number has a mailbox assigned and transfer the call to the mailbox of the extension Tran...

Page 542: ... to by the extension Click Submit to save changes How to use Making a Department Call Making a department call is the same as calling another extension For EON and Extended IP Phone Users Press DSS Key assigned to the desired Department Group OR Dial the desired Department Group Number default 391 395 You get Ring Back Tone as the call lands on an extension within the department group Talk when th...

Page 543: ...xtension phone When the LED Lamp of the Message Waiting Key glows OR When your phone plays Message Wait Ring36 Lift the handset Dial 3931 Follow voice prompts Press 2 for Department Group mailbox Press 1 to listen to new messages Replace handset after listening to messages Or you may follow voice prompts If you hear Stuttered Dial Tone Voice Message when you go OFF Hook Dial 3931 Follow voice prom...

Page 544: ...r phone s LCD Go Idle For SLT Users Lift handset Dial 1175 users worldwide Users in the Phillipines dial 1105 Dial the Access Code of the Department Group whose calls are to be forwarded Dial Call Forward Type 1 for Forward Unconditionally 2 for Forward when Busy 3 for Forward when No Reply 4 for Forward when Busy No Reply Dial 0 to Cancel Call Forward Dial Destination number number of the desired...

Page 545: ...vice See Abbreviated Dialing to know more Names of Extensions which are names of users Their names are assigned to SLT DKP and SIP extensions to identify the extension users Names of Extensions are necessary for making internal calls using the Dial By Name feature How it works Press the Names key The prompt Name appears on the phone display Enter the name of the desired party37 For example you wan...

Page 546: ...ial By Name is allowed to all DKP and Extended IP Phone users However the use of this feature is related to the following features which must be enabled in the Class of Service of the DKP and SIP extension users Internal Calls This is to be enabled so that the extension can call other extensions Global Directory Part 1 Global Directory Part 2 Global Directory Part 3 Global Directory Part 1 is assi...

Page 547: ...m Manual 537 The system displays the number being dialed out You get Ring Back Tone or Busy Tone Entered the wrong alphabet Go ON Hook Go OFF Hook Press the Names key again Enter the name initial letters of the contact s name ...

Page 548: ...ed by the extension user for the phone to consider it as end of dialing When the Extended IP Phone user dials digits the phone compares the dialed number string with the entries in the Dial Plan using the best match found logic When a match is found for the number the phone waits for the duration of the Inter Digit Wait Timer to receive the maximum digits defined for this number When the maximum d...

Page 549: ... How to configure Open Jeeves Log in as System Engineer Click the Advanced Settings link to expand links Scroll the Advanced Settings links to reach VoIP Configuration Click the VoIP Configuration link Click Dial Plan to open the page 009 105 04 010 107 04 011 109 04 012 117 04 013 2 04 014 3 04 015 38 02 016 4 01 017 5 01 018 6 02 019 7 01 020 8 01 021 9 01 022 01 023 24 24 24 100 24 Index Number...

Page 550: ...e and extension numbers A maximum of 24 digits can be entered In the Maximum Digits field define the maximum number of digits that the phone should wait to receive before considering it as end of dialing and forward the dialed string to the ETERNITY NE A maximum of 24 digits can be entered in this field Click Submit to save entries ...

Page 551: ... storing a maximum of 16 recently dialed numbers The list is updated using the First In First Out logic whereby the earliest dialed number is replaced with the most recently dialed number To use this feature the DKP Extended IP Phone user must invoke the Last Number Redial feature Doing so the Redial Number List will appear on the phone display The user may now navigate the list select the number ...

Page 552: ...ar on your phone s display Scroll with up down navigation key to reach the desired number Press Enter key The desired number is dialed out and appears on your phone s display You get ring back tone Talk when speech is established Go ON Hook after the conversation has ended ...

Page 553: ...y SIP devices are stored You must configure this table The Digest Authentication Table is common for all SIP trunks on which this feature is enabled When you enable this feature on a SIP trunk for all incoming calls SIP requests ETERNITY NE will challenge the identity of the calling party i e the SIP device initiating the request to send its digest credentials When the calling party sends its cred...

Page 554: ...e link The Digest Authentication Table page opens In the User ID field enter the User ID to be authenticated The User ID must be within 40 characters In the Password field enter the corresponding Password The Password must be within 16 characters Click Submit to save entries ...

Page 555: ...e Ringer Volume Adjustable Backlight and Contrast levels Hands free operation Speaker key and headset connectivity Call Logs last 20 Missed Answered and Dialed Calls Message Paging Menu based operation of PBX features Multiple Language support PBX Features Listed below are the features of ETERNITY that require a Digital Key Phone Abbreviated Dialing Auto Answer Background Music Call Chaining Call ...

Page 556: ...s 48 48 48 48 Number of programmable keys 29 29 29 29 Capsense keys Yes Yes Yes Yes LCD display capacity 2 lines x 24 characters 6 lines x 24 characters 2 lines x 24 characters 6 lines x 24 characters Touch Keys No No No No Touch screen operation No No No No LCD with backlight Yes Yes Yes Yes Headset Interface Yes Yes Yes Yes Ringer Lamp LED Yes Yes Yes Yes Speaker Phone Full duplex Full duplex Fu...

Page 557: ...off as well as adjusted for contrast and brightness from the Phone Settings of the DKP Phone Menu Ringer LED The Ringer LED indicates incoming internal and external calls The LED Cadence will match with the Ring Cadence of the incoming internal external call The Ringer LED changes colour according to the type of call as described in the table below Type of Call Ringer LED Colour Internal Call Red ...

Page 558: ...k Extension or Feature assigned to it Status of Extensions and Trunks The LED of DSS keys assigned to Extensions Trunks glow in three colours to indicate status of the call event on the Extensions Trunks and on the DKP Thus the status of the DKP user s own Extension as well as that of the other Extensions i e DKPs and SLTs and the status of Trunk lines are indicated by the LED of the DSS keys assi...

Page 559: ...ly if the feature assigned to that key requires LED For example Call Pick Up this feature does not require an LED So when a DSS key is assigned to this feature the LED of the key remains inactive when Call Pick Up is accessed A feature like Auto Redial requires an LED to show that it has been set or canceled So the LED of the DSS key to which the Auto Redial feature has been assigned will glow Red...

Page 560: ... Audio Jack and an RJ11 connector at the bottom of the phone body So you can use any stereo headset of standard make with a 2 5 mm single connector or a stereo headset with an RJ11 connector You can also program any of the DSS keys to function as the Headset key Refer the topic DSS Keys for instructions Key Maps As EON48P 48D P 48S 48D S may be the extension of the Operator s and Executives in an ...

Page 561: ... PC based Digital Key Phone Based on a graphic user Interface GUI the EONSOFT offers all the features of EON48 making it a substitute for the Digital Key Phone Its integration with the ETERNITY obviates the need for a separate telephone instrument The EONSOFT can be installed on any personal computer with Windows or NT operating system Two PC based DSS64 Consoles are available to be used with the ...

Page 562: ...ed by Matrix and is to be connected to the handset jack RJ12 on the Dongle Headset connectivity EONSOFT supports headset connectivity providing a MIC and a Speaker interface Any stereo Headset of standard make with dual connectors can be connected to the MIC and the Speaker on the Dongle The headset connection allows speech in hands free mode The headset with either RJ11 or CASIO jack both are sup...

Page 563: ...r various call events dial transfer forward hold etc for prompts alerts confirmation errors text messages are displayed Direct Station Selection DSS Keys These are a set of 25 keys programmable keys allowing you to assign Extensions Trunks or Features to them so that you can access any of these by pressing the respective key Refer the topic DSS Keys for instructions on assigning extensions trunks ...

Page 564: ...ate status of the call event on the Extensions Trunks and on the DKP Not all features require LED indication Hence the LED on a DSS Key is activated only if the feature assigned to that key requires LED For example Call Pickup this feature does not require an LED So when a DSS key is assigned to this feature the LED of the key remains inactive when Call Pickup feature is used LED Colour LED Mode C...

Page 565: ...ntegrated with the Standard Windows Address Book for storing the numbers and addresses of contacts So when a call is to be made you can select and dial the desired number from the directory Spd Key This key is used to dial by name Flash This key is used as Flash key Xfr This key is used for transferring calls to another destination Hold This key is used for putting the caller on hold This key is a...

Page 566: ...on as an extension for the Operator Executive and Hotel Attendant also Guest though unlikely to be used by guests Phone Menu The menu is the same as EON48 Short Cut Key Label Description F1 Help F2 Windows Address Book F3 Spd F4 Func F5 Space Bar Hook F6 Alt Enter Hold F7 Xfr F8 Spk Esc ON Hook dot period Flash Up Arrow Key Volume key To increase volume of ringer and speech Down Arrow Key Volume k...

Page 567: ...the Key Number Enter the label for the key Enter the Tool Tip for the key Click OK Repeat the same steps to program Tool Tip on another key Each time you move the mouse on the key the Tool Tip you programmed for this key will be displayed Call Indication Incoming Calls are indicated by Popping up of the EONSOFT window when the window is minimized Flashing of the Title Bar of the EONSOFT window whe...

Page 568: ...ed out Talk Click ON Hook key to disconnect To make calls from Headset mode Click OFF Hook key Click the desired digits on the dial pad The number will be dialed out To make calls from Speaker mode Click Spk key Click the desired digits on the dial pad The number will be dialed out A headset must be connected and Headset Connected must be set to Yes in the Phone Settings of the DKP If you are usin...

Page 569: ...of DOP the during power failure If a power failure occurs while the Door Lock device is being operated the system will remember the last state in this case ON and switch ON the DOP when power is restored How to connect a Door Lock to the DOP Refer the topic Door Phone for instructions on connecting a Door Lock to the DOP Do not connect devices that do not conform to the specifications of the DOP H...

Page 570: ...OP will open and close door lock release device connected to it on the basis of the Open Door For timer or on dialing the Feature Access Code for opening the Door This feature command overrides the timer For EON Extended IP Phone Users To open the Door Press DSS key assigned to the DOP if configured OR Dial 1072 020 You get the message Door Opened for 005 Sec 42 on your phone s display and a confi...

Page 571: ...lidays and projects a professional image of the organization Delayed DID works only when you have selected Operator or Extensions as the the landing destination for incoming calls on the trunk DID will not work when the dialed extension has Privacy from DID enabled in its Class of Service So if you want to prevent direct access to certain extensions by external callers enable Privacy from DID in t...

Page 572: ...nvalid the system plays Wrong Dial voice message to the caller This message is played once The system waits for the duration for the DID Error Tone Timer default 5 seconds If Wrong Dial Voice Message is not programmed the system plays Error Tone to the caller for the duration of the DID Error Tone Timer followed by the DID Dial Prompt If the number dialed by the caller is valid the system checks i...

Page 573: ...tensions within a certain time period to be handled either by the Built In or the Voice Mail Auto Attendant When you use Delayed DID As a call lands on a trunk the system checks the Incoming Call Route configured for the current time zone for the trunk On finding Operator or Extensions as the landing destination the system rings on the destination extension s for the duration of time defined for r...

Page 574: ...yed to callers when answering the DID call Different welcome greetings can be programmed for Working Hours and Non working Hours The DID Welcome Greeting message is played once DID Dial Prompt played after the Welcome greeting message to prompt the caller to dial the desired extension number This message is played once DID Ring Back Tone played after the caller has dialed the number and the system...

Page 575: ... default 5 seconds See System Timers and Counts for instructions 5 configure the following DID related flags as required Voice Module Number Voice Message Application Voice Message 02 Morning Greeting DID Trunk Auto Answer Good Morning 03 Afternoon Greeting DID Trunk Auto Answer Good Afternoon 04 Evening Greeting DID Trunk Auto Answer Good Evening 05 DID Welcome Greeting for Day Time Working Hours...

Page 576: ...not responding when this flag is enabled the system if there is no reply from the landing destination extension s the system will disconnect the DID call instead of routing it to the Operator Default disabled Disconnect DID call when caller does not dial any digit when this flag is enabled if the caller fails to dial a digit within the DID Beeps Timer the system will disconnect the DID call instea...

Page 577: ...s or codes to go On hook Off hook They are allowed to make as many trunk calls and internal calls as long as they are logged into the DISA mode To end the DISA login session callers must dial the Termination code or disconnect from the remote end Callers can access an extension to use DISA PIN Authentication Multiple Calls only if the extension has DISA feature enabled in its Class of Services DIS...

Page 578: ...it works For this feature to work you must enable the desired DISA variant on the desired trunks CO Mobile SIP A call lands on a DISA enabled Trunk The system checks if a DISA variant is enabled on the trunk for the current time i e Day or Night If a DISA variant is enabled on the trunk the system processes the call according to the DISA variant enabled on the trunk If DISA with PIN Authentication...

Page 579: ... Now the caller dials codes for On hook 0 Off hook 1 to make as many trunk and internal calls as desired If the caller dials an external number using a CO trunk the system starts the DISA Inactivity Timer configurable default 2 minutes The system waits for the caller to dial digits within the DISA Inactivity Timer The system reloads this timer each time it receives digits from the caller If the ca...

Page 580: ...n Message Detail Recording Report If DISA is disabled ETERNITY NE will route the call by DID logic if DID is enabled If DISA and DID both are disabled the incoming call will be routed as per the Incoming Call Route logic To know more see Direct Inward Dialing DID How to configure To provide DISA to remote users you need to do the following configuration Select the DISA variant for the Trunks in th...

Page 581: ...lick the Advanced Settings link Click the DISA CLI Authentication link The CLI Authentication Table page opens You can configure as many as 999 numbers in this table by clicking the tabs of the index on the top of the table Refer to the list of remote user numbers and the corresponding ETERNITY extension numbers you made In the Calling Party s Number column enter the number of the remote users who...

Page 582: ...ISA Inactivity Timer so that you may dial digits accordingly without delay the special digits to be dialed during a DISA login session Dialing Special Digits After successful login you will be required to go on hook go off hook use flash use pause or dial characters like A B C D from your remote device to use the features and facilities of ETERNITY However ETERNITY will not be able to understand t...

Page 583: ...number To terminate DISA session dial 9 or disconnect the call from your remote end If DISA CLI Authentication Multiple Calls is enabled You will get system dial tone at the end of music DID Voice Message Dial the special digits 1 to go Off hook 0 to go On hook and make your calls like any local extension To terminate DISA session dial 9 or disconnect the call from your remote end If DISA CLI Auth...

Page 584: ... DKP When DSS64 is attached to EON48 you have in all 93 DSS keys 29 DSS keys of EON48 and 64 DSS keys of DSS64 A DSS Console occupies a Digital Key Phone Port So you can use only one DKP if you want to use a DSS Console with it The DSS Console can be attached with the ETERNITY NE in the same way as the DKP EON and is programmed as an attachment of the DKP You can program Extension numbers or featu...

Page 585: ...een accessed or activated set or canceled The LED color and cadence of the DSS Console keys is the same as that of the DSS keys of EON Refer the topic Digital Key Phone Operation to know more Not all Features Functions of ETERNITY require an LED So the LED of the DSS keys function only if the feature function assigned to these keys require LED indication ...

Page 586: ...t Very Slow Double Double Trunk Call Double Long Slow Long Slow Auto Call Back Short Long Short Long Short Long Auto Redial Very Long Slow Very Long Slow Very Long Slow Alarm Call Long Fast Long Fast Long Fast Emergency Long Fast Long Fast Long Fast Operator Alarm Long Fast Long Fast Long Fast Message Wait Short Fast Short Fast Short Fast Programming Ring Continuous Continuous Continuous Self Ring...

Page 587: ...ypes to users by dialing the SE commands from EON Extended IP Phone or an SLT By default the system will play each Ring Type as demonstration for 30 seconds The duration of demonstration can be changed by setting the Tone Demo Timer to match user preference How to configure The country specific Distinctive Ring Pattern is set automatically by the system when you select the Region Code and issue co...

Page 588: ...rameters page click Distinctive Rings to expand Select the desired Ring Type for each call event feature that you want to customize Click Submit to save changes To change Demonstration Timer click the System Timers and Counts link under Advanced Settings ...

Page 589: ... with the different Distinctive Rings played by the system so that they can associate the terms used to describe the rings with the sound emitted by the system for each ring Ring Types can be demonstrated to extension users by dialing the SE commands from EON the Matrix Extended IP Phone or an SLT For EON Extended IP Phone Users Enter SE mode Dial command 4003 Ring Pattern Where Ring Pattern is 01...

Page 590: ...ed will be played You may repeat the SE commands to demonstrate another Ring Pattern Exit SE mode For SLT Users Enter SE mode Dial command 4003 Ring Pattern Where Ring Pattern is 01 for Continuous 02 for Short Fast 03 for Short Long 04 for Short Very Slow 05 for Long Fast 06 for Long Slow 07 for Very Long Slow 08 for Double 09 for Triple Go Idle after dialing the desired Ring Pattern Code The Ring...

Page 591: ...o other extensions DND has three supplementary features DND Override DND Text Message and Voice Message for DND Notification DND Override As the feature title suggests DND Override allows the caller to land on the called extension despite DND set on the extension DND Override will not work if the called extension has Privacy from DND Override enabled in its Class of Service DND Text Message A DND ...

Page 592: ...rvice C does not have this feature DND Text messages as well as Voice Message Notification for DND have been programmed by the System Engineer A has set DND on his extension with the DND Text message In Meeting 47 B calls A As B has DND Override the Voice Message for DND Notification is played to B once and the DND message In Meeting set by A appears on B s phone display B gets routing Beeps To ex...

Page 593: ... positions in the organization If you want to allow DND only to selected extensions disable this feature in the CoS of all other extensions other than these extensions Similarly if DND Override is to be to be allowed to the Operator and a few other extensions enable this feature in the CoS of the Operator and other extensions If Privacy from DND Override is to be allowed to certain extensions only...

Page 594: ... Office With a Guest Press Enter key You get a text message DND Set on the phone s display and confirmation tone Go Idle To cancel DND Press DND Key again OR Dial 18 0 You get a text message DND Cancelled on the phone s display and confirmation tone For SLT Users To set DND Lift handset Dial 18 1 for Do Not Disturb Dial 18 2 for Unavailable Dial 18 3 for In Meeting Dial 18 4 for In Conference Dial...

Page 595: ...n On Business Trip Out of Office With a Guest Press Enter key You get a text message DND Set on Extension Number and confirmation tone Go Idle To cancel DND Remote Press the key assigned Remote DND function OR Dial 1072 001 Enter the Extension Number Scroll to select the message Cancel DND Press Enter key You get a text message DND Canceled on Extension number and confirmation tone Go Idle For SLT...

Page 596: ...Dial 1072 001 You get feature tone Dial Extension Number You get feature tone Dial 0 to cancel DND You get confirmation tone Replace handset DND Override For EON and SLT Users Dial an extension number You get routing beeps and a DND Notification message if programmed and a DND Text message if using EON Dial 4 the DND Override Code during the message or the routing beeps The called extension will s...

Page 597: ...answer the Door Phone instead Clinics Pharmacies Apothecary Druggist Chemist Medicine Dispensaries Where patients need to be attended to and medicines must be dispensed round the clock to patients prescription holders doctors pharmacists can use the door phone feature to let in patients prescription holders even during non working hours and when they are absent It is also possible for the doctor p...

Page 598: ...e to Open the Door default 1173 the Door Lock is opened for the duration of the Timer Open Door for default 5 seconds 49 50 configured in the Door Phone settings as soon as this Access Code is dialed speech is reestablished with the visitor the extension user invites the visitor to enter the building The Door Lock closes on the expiry of the Open Door for timer The Door Phone goes idle only when t...

Page 599: ...stem Access DISA It is also possible for the called party on the external number to make multiple calls while putting the visitor at the Door Phone on hold For this the party must be logged in the Direct Inward System Access DISA mode The Door Phone feature of the ETERNITY NE offers the flexibility of selecting the Routing Mode for Door Phone calls The system supports two Door Phone Call Routing M...

Page 600: ... for routing the Door Phone Calls can be programmed by the System Engineer only The Outgoing Trunks selected for routing door phone calls to an external number will be common for both Scheduled and At Wish modes How to install Door Phones For step by step installation of a Door Phone connecting it to the Door Phone Port of the ETERNITY NE connecting Door Lock release device refer the topic Connect...

Page 601: ... Door Phone 1 to route calls to an extension Dial 1172 Access Code of the Door Phone 2 to route calls to an external number Users in the Philippines Dial 1102 Access Code of the Door Phone 1 to route calls to an extension Dial 1102 Access Code of the Door Phone 2 to route calls to an external number To open the Door Lock Users worldwide Put the Door Phone call on Hold Dial 1173 Users in the Philip...

Page 602: ...ime Zones By default the Call Privilege Type for this level is Local Calls Toll Control Level 2 is not based on Time Zones By default the Call Privilege type set for this level is National Calls Toll Control Level 3 is not based on Time Zones By default Call Privilege No Calls is selected for this level The Call Privilege for each of the above Toll Control Levels can be redefined according to user...

Page 603: ...ked and Toll Control Level 0 is reapplied on the extension phone The changing of Toll Control level requires the extension user to dial the four digit User Password The system will not accept the default User Password 1111 The extension user must first change the default User Password The Dynamic Lock Timer can be set to a maximum of 99 minutes The Dynamic Lock Timer must be set to 00 when using M...

Page 604: ...ock Timer the system will check for the Decrement Dynamic Lock Timer for Internal Calls feature in the Class of Service of allowed to the extension If this feature is enabled the system will start the decrement of the Dynamic Lock Timer The system will change the Toll Control back to the previous level on the expiry of this Timer However if the Decrement Dynamic Lock Timer feature is disabled in t...

Page 605: ... set the Dynamic Lock Timer To set Dynamic Lock Manual the extension user Operation must set the Dynamic Lock Timer to 00 When the Dynamic Lock Manual is set Timer set to 00 the extension user Operator must dial the feature access code to restore the previous Toll Control Level When Dynamic Lock Automatic is set Timer set to desired number of minutes the system will restore the previous Toll Contr...

Page 606: ...u use this feature If you are still working with the default User Password the system will prompt you to Change User Password when you attempt to set Dynamic Lock To set Dynamic Lock Manual Press DSS Key assigned to Dynamic Lock OR Dial 142 OR Enter Phone Menu by pressing Enter key You get the prompt Enter User Password Enter your User Password You get the prompt Lock Timer XX Minutes Enter 00 You...

Page 607: ...nfirmation tone Replace handset To set Dynamic Lock Automatic Lift the handset Dial 142 User Password Minutes max 99 minutes You get confirmation tone Replace handset Changing Toll Control Level for an Extension For EON Extended IP Phone Users To set Dynamic Lock Level Press DSS key assigned to Dynamic Lock OR Dial 1072 00257 OR Enter Phone Menu Enter the Extension Number for which you want to set...

Page 608: ...ter 00 You get the text message Lock Timer 00 Minutes and confirmation tone To set Dynamic Lock Automatic Press DSS key assigned to Dynamic Lock OR Dial 1072 002 OR Enter Phone Menu You get a text message Enter Room Phone Number Enter the extension number for which you want to set Dynamic Lock Select the option Change Lock Timer You get the following prompt XX Minutes Enter the desired number of m...

Page 609: ...xtension Number you get feature tone Dial 2 the code for Change Lock Timer Dial 00 You get confirmation tone Replace the Handset or you get dial tone after 3 seconds To set Dynamic Lock Automatic Pick up the handset Dial 1072 002 you get feature tone Dial Extension Number you get feature tone Dial 2 the code for Change Lock Timer Dial the number of Minutes you want to set the Timer You get confirm...

Page 610: ...ure the Operator can know from which extension the emergency call is being made Whenever an Emergency call is made by an extension user the system detects and reports it to the Operator extension How it works When an extension of ETERNITY NE makes an emergency call the system hunts for the outgoing trunks selected for routing emergency numbers and dials out the number from a free trunk simultaneou...

Page 611: ...Manual 601 How to configure To be able to use this feature the Emergency Dialing Reporting flag must be enabled in the System Parameters By default this flag is enabled Also see the topics Emergency Dialing and Emergency Numbers ...

Page 612: ...IM card is not present in the Mobile port Mobile port is not registered with the network SIM PIN is not valid the keypad of the extension phone is locked Emergency Number will always be out dialed through the outgoing trunks you selected for dialing these numbers except when you have grabbed a trunk using Selective trunk access code Selective Trunk Access DSS key In which case the number will be d...

Page 613: ...r is 000 and the trunk access code is 0 Now when an extension user of ETERNITY located in Australia dials 0 of the emergency number the system will consider it as trunk access code and will apply the trunk access code logic Therefore in such cases the extension user must first dial the Trunk Access Code and then the Emergency Number In this case the extension user must dial 0 000 for emergency num...

Page 614: ...cess the features of the central office while in speech To overcome this ETERNITY NE supports Flashing on Trunks which informs the system of the dialing of codes on trunks by extension users How to configure To be able to use this feature Flashing on Trunks must be allowed to the extension in its Class of Service COS For instructions see SLT Extensions DKP Extensions SIP Extensions under Basic Set...

Page 615: ...tension 203 When A returns to extension 201 A cancels Call Follow Me The extensions dial tone changes to feature tone if its calls are forwarded Multiple users can use Follow Me from the same extension Follow Me can be overwritten Extension A sets Follow Me on extension B After a period of time goes to extension C A can receive calls on extension C by setting Follow Me on extension C Follow Me set...

Page 616: ...es Class of Service COS How to use For EON Extended IP Phone Users To set Follow Me from another extension Press Forward key of the other extension OR Dial 135 Enter your extension number Enter your user password To cancel Follow me from your extension Press Forward key of your extension phone Select Cancel OR Dial 130 For SLT Users To set follow me from another extension Lift the handset of the o...

Page 617: ...Matrix ETERNITY NE System Manual 607 To cancel Follow me Lift the handset of your extension Dial 130 Replace handset ...

Page 618: ...ow talk to B Forced Answer can be used when the called extension is busy but has free call loops call appearances for calls to land For example Extension A SLT calls extension B DKP B is in speech with extension C but there is a call appearance free on B s DKP Since B s DKP has a free call appearance A s call lands on B B s extension starts ringing A dials Forced Answer code during ring back tone ...

Page 619: ...th the called party You may talk For SLT Users To use forced answer on an extension Dial the desired extension number Dial 5 on Busy tone The Ring Back Tone stops The called extension s speaker goes OFF Hook and the speaker key LED glows You are in speech with the called party You may talk You can also dial 5 the feature code for Forced Answer immediately after dialing the desired extension number...

Page 620: ...get error tone Forced Call Disconnection of a Trunk A and B are extensions C is the external party A is in speech with C on Trunk 1 B tries to grab Trunk 1 and gets busy tone B uses Forced Call Disconnection by dialing the feature command B gets confirmation tone A gets disconnected and gets error tone B must grab Trunk 1 again to get the dial tone of the network To be able to use Forced Call Disc...

Page 621: ...d Call Disconnection extension users must have Forced Release feature enabled in their Class of Service COS for the Day and Night time as required Higher Priority assigned than other extensions See Basic Settings for instructions on configuring the different extension port types ...

Page 622: ... Press the DSS Key assigned to Forced Call Disconnection on Busy tone OR Dial on Busy tone You get confirmation tone You may now dial the extension number grab the trunk For SLT Users To forcibly disconnect a busy extension trunk Dial on Busy tone You get confirmation tone You may now dial the extension number grab the trunk ...

Page 623: ...ension is busy an Auto Callback request is set automatically on the Help Desk extension As soon as the Help Desk extension is free the system will serve the auto callback request The Help Desk extension calls back extension 216 Also see Auto Call Back ACB How to configure To enable Help Desk feature on any extension Click Basic Settings Click the link of the desired extension port type SLT DKP SIP...

Page 624: ...rix ETERNITY NE System Manual Scroll to Help Desk Select the Assign Help Desk function to this Extension check box The selected extension will be designated as Help Desk Click Submit You may log out of Jeeves ...

Page 625: ...h Hot Desking is performed When Hot Desk is performed from the Hot Desking extension all the properties of the Host Extension are copied to the Hot Desk Extension On the Host Extension the user cannot perform any activity except Cancel Hot Desking You must cancel Hot Desk from both the Hot Desk Extension and the Host Extension After cancelling Hot Desk the Host Extension and the Hot Desk Extension...

Page 626: ...Extension Number Enter own extension User Password You get confirmation Hot Desk cleared Go ON Hook For SLT Users To perform Hot Desk Go to the SLT extension Hot Desk Extension with which you want to swap your SLT extension Host Extension properties Lift the handset of the Hot Desk extension Dial 1091 Dial Host Extension number Dial Host Extension User Password Replace handset To cancel Hot Desk O...

Page 627: ... the Timer as per your requirement C the Sales Manager has to frequently dial the number of the B Sr Co ordinator Sales C sets Hotline for B s number and also configures the Hotline Timer as 5 seconds C goes OFF Hook ETERNITY NE give dials tone and waits for 5 seconds If no digit is dialed within the expiry of this time by A B s number will be dialed out automatically B in speech with A To provide...

Page 628: ...ng with Number Press DSS key assigned to Hotline Scroll to select Set Hotline Outgoing Trunk Ext Num press enter key Enter TAC Enter External Number OR Dial 153 TAC External Number To set Hotline Timer Press DSS key assigned to Hotline Scroll to select Set Hotline Timer press enter key Enter Hotline Timer 000 255 seconds OR Dial 154 seconds 000 255 To Cancel Hotline Hot Outward Dialing Press DSS k...

Page 629: ...Matrix ETERNITY NE System Manual 619 To set Hotline Timer Dial 154 seconds 000 255 To Cancel Hotline Hot Outward Dialing Dial 150 ...

Page 630: ...d CLI is presented to the extension phones and is stored in the Call Logs and SMDR see Station Message Detail Recording SMDR Extension users can call a number in the Call Logs without having to modify the CLI manually How it works Incoming CLI Modification parameters must be programmed in the system considering the dialing pattern supported by the local public network Accordingly ETERNITY matches ...

Page 631: ...ode helps ETERNITY detect whether the Incoming CLI received is a national or an international number Do not enter any prefix for the Country Code For example if your ETERNITY is installed in USA enter only 1 as the Country Code Do not enter or 00 as prefix to the country code 1 By default the Country Code is 91 India Area Code Enter the Area Code of the place where the ETERNITY is installed The Ar...

Page 632: ...l public telephone network you may choose from the following options No select this option if your public telephone network does not require the dialing of Area Code for local numbers Yes select this option if your public telephone network requires you to dial the Area Code for local numbers Yes with Prefix Digit select this option if you public telephone network requires you to dial Area Code wit...

Page 633: ...hold and will get music on hold If A does not dial Flash before expiry of the timer C s call will be disconnected After the conversation between C and A is over and C goes on hook speech between B and A will be re established Feature Interactions Call States Interrupt Request works only if the dialed extension is busy The dialed extension may be busy with another extension or trunk external number...

Page 634: ...COS for the Day and Night time as required See Basic Settings for instructions on configuring the different extension port types Interrupt Request Timer Interrupt Request Timer is the time for which the extension on which interrupt request is made gets the beeps By default the Timer is set to 45 seconds Default 045 seconds Valid Range 001 to 255 seconds Changing Interrupt Request Timer using Jives...

Page 635: ...nterrupt Request Timer Set the desired value for the Timer Click Submit at the bottom of the page to save changes Log out of Jeeves or continue as required How to use For EON Extended IP Phone Users When dialed extension is busy Press DSS Key assigned to Interrupt Request OR Dial 3 on Busy Tone ...

Page 636: ... who made the last call to extension 201 B dials Last Caller Recall feature access code Default 1092 The extension that last called 201 rings When the called extension answers speech is established between B and the called extension user How to use For EON Extended IP Phone Users Lift Handset Press DSS Key assigned to Last Caller Recall OR Go OFF Hook Dial 1092 The system dials out the extension n...

Page 637: ...runk access code used for dialing this number If Extension A has Dynamic Lock set and uses Redial feature the system will check for Toll Control as per the Lock Level set for Extension A before dialing out the number How to configure No particular configuration is required for this feature to work Redial is included in the Basic Features allowed to all extensions by default in their Class of Servi...

Page 638: ... on to the trunk 2 Number based LCR This type of LCR may be used when you have trunk lines of more than one service provider and each offers different tariffs according to the area or distance or phone numbers dialed For instance Service Provider 1 provides lower calling rates for calls made from City A to City B than Service Provider 2 and Service Provider 3 3 Time and Number based LCR This type ...

Page 639: ... CO Mobile and SIP Trunks Assigning Cost Factor to Trunks On a sheet of paper make a list of all the trunks assigned to extensions for making outgoing calls Make a table of the trunk types and assign a cost factor to each trunk type as shown below Configure the Cost Factor number you assigned to the Trunk types in their respective trunk parameters For instance assign Cost Factor 01 to CO1 and Cost...

Page 640: ...e routed through BSNL CO1 trunk only At Time Zone Index 1 define the Time Zone start and end time in 24 Hours Minutes format enter the Cost Factor you assigned to CO1 01 and CO2 02 as Preference 1 and Preference 2 respectively Enter the cost factor you assigned to and as Preference 3 and Preference 4 respectively Similarly at Time Zone Index 2 define the Time Zone in 24 Hours Minutes format Enter ...

Page 641: ...ex numbers from 01 to 99 On a sheet of paper make a table for Number based LCR Enter each of the number strings at an Index number from 01 to 99 A Number string may be a complete telephone number a truncated phone number or an area code For each number string you enter select the Trunk with the lowest cost as your first preference i e Preference 1 Select the trunk of your second third and fourth p...

Page 642: ...cal numbers start with 2 so enter this number in the number string column and select the CO trunk in the order of preference As in this example you have only two CO trunks so you may keep the same two trunks as your preference If you have finished entering the number strings and selecting the preferred trunks for the numbers configure the Number based LCR using Jeeves Configuring Number based LCR ...

Page 643: ...e to certain numbers during a certain time of the day On a sheet of paper make a table for Time and Number based LCR Define the Time Zone s when the service providers offer lower tariff You can define up to 8 time zones For each Time Zone you define specify the Number strings on which lower tariff is applied during that Time Zone For each Number string you enter for a particular time zone assign C...

Page 644: ... 12 00 hours Enter area code 022 as Number string at Number Index 1 Assign Cost Factor preference for the number string in this sequence 01 02 04 03 If you have finished defining the time zones entering the number strings and selecting the preferred trunks for the number strings configure the Number and Time based LCR using Jeeves or a Telephone Configuring Time Number based LCR using Jeeves Open ...

Page 645: ...sed LCR whenever a number is dialed out the system ignores the area code and starts checking the numbers in the Service Provider based LCR table and routes the call according to the lowest cost trunk configured for that number For this you must configure the two parameters Area Code and Ignore Digit Count in the Area Code Table On a sheet of paper make a table for Service Provider based LCR Index ...

Page 646: ...n the area code For example the area code for the number starting with 3 is 080 which consists of 3 digits So the Ignore Digit Count for the number area code 080 will be 3 For each number string and area code that you enter assign the Trunk of the service provider who offers the lowest tariff to that number area code Refer the table you prepared for assigning Cost Factor to trunks If you have fini...

Page 647: ... the Area Codes and the corresponding Ignore Digit Counts from the sheet you prepared for Service Provider based LCR You may also enter the respective name for each area code if desired Click Submit at the bottom of the page to save your changes Now click the link Least Cost Routing LCR The LCR options will appear below this link ...

Page 648: ...ve your settings Configuring LCR Type on Trunks After assigning Cost Factor to Trunks and configuring the LCR Type Time based Number based Time and Number based Service Provider based you must now apply the desired LCR Type on the Outgoing Trunks selected for the extension types SLT DKP SIP Under Basic Settings open the link to the Extension type SLT Extensions DKP Extensions SIP Extensions Select...

Page 649: ...lected for Dialing the Trunk Access Codes 0 61 62 63 and 64 select the desired LCR Type from the combo box Time based Number based Time Number based Service Provider based Cost Factor Since you have already configured the LCR Type you do not need to configure the LCR settings further on this page Click Submit to save your settings ...

Page 650: ... the number string dialed by the extension user to route the call to the desired secondary Service Provider How to configure To use this feature you must do the following Enable Automatic Number Translation feature on the trunk CO Mobile or SIP of your Primary Service Provider Select an Automatic Number Translation Table Number from 1 to 8 for the trunk Configure the Automatic Number Translation T...

Page 651: ...em ETERNITY NE offers a Voice Mail System VMS module with multi level Auto Attendant features The VMS module is supplied with a Pen Drive and a License Key which you must activate How to activate your License If you are installing the Voice Mail System or want to connect more than 8 SIP Extensions you would require a valid License Key which you must activate in the system Instructions for Matrix C...

Page 652: ...icense Key on this page You may view the features and functions that are currently available to you under Service Profile Keep your Current License Key and the License Voucher ready Open a new window on your browser Enter http 115 118 161 162 81 matrixlicense in the address bar of the new window ...

Page 653: ...ix ETERNITY NE System Manual 643 The Login to Access page will open Enter your User Name and Password provided by Matrix and click the Login button On successful login the License Activation page will open ...

Page 654: ... ETERNITY NE System Manual As Product Family select the option ETERNITY In the field Current License Key type the current product license key you noted from the License Management page of Jeeves Click View button ...

Page 655: ...Matrix ETERNITY NE System Manual 645 The page will show the current License Profile on ETERNITY Click the Next button to continue The License Activation page opens ...

Page 656: ...46 Matrix ETERNITY NE System Manual In the License PIN field on this page enter the License PIN from the Voucher Click Details The details appear in the fields Product Family Product Name Product Variant ...

Page 657: ...file will appear on this page Click the Activate button and wait for a few seconds as the activation is initiated On successful activation the confirmation message will appear on your screen along with the activation date and time You will also be sent a confirmation mail to your e mail ID registered with Matrix ...

Page 658: ...ote down the New License Key generated on this page Go back to the Jeeves window or log in as System Engineer again if your session has ended Open the License Management page under Advanced Settings Enter the new License Key generated in the field Enter License Key Click Submit button The Service Profile on this page will be updated according to the license ...

Page 659: ...ofile When you activate your IP8 License to enable 8 IP Users it will appear on your Service Profile To log off click the Logout button If you are unable to use Online Activation of the License Key or have no internet access contact the Matrix License Support Centre for assistance in generating the new License key ...

Page 660: ... License Management link The License Management page opens Note down the current License Key on this page You may view the features and functions that are currently available to you under Service Profile Send your Current License Key and the License PIN on the Voucher to the Matrix License Support Centre You will receive a new License Key Open Jeeves again Log in as System Engineer Click the Licen...

Page 661: ...ERNITY NE System Manual 651 The Service Profile on this page will be updated accordingly To log off click Logout When the system is defaulted or upgraded the current License key and Service Profile will be saved ...

Page 662: ...ls A and is transferred to A s mailbox as Call Forward to Voice Mail System is set The VMS Auto Attendant offers B the option to leave a message in the mailbox of extension A As B starts to record a message in A s mailbox the speaker of the DKP Extended IP Phone of A gets turned ON for the duration of the Live Call Screening Timer configurable default 10 seconds A hears the message being recorded ...

Page 663: ...Screening enabled in their Class of Service COS for the Day and Night time as required See Basic Settings for instructions on configuring the Voice Mail Settings and Class of Service of different extension port types SLT Extensions DKP Extensions SIP Extensions If required you may also change the duration of the Live Call Screening Timer See System Timers and Counts for instructions ...

Page 664: ...ned to Live Call Screening OR Dial 1094 1 To answer a caller who is recording a message in your mailbox Go Off Hook by pressing the speaker key or lifting the handset Speak to the caller To ignore the message of the caller dial any digit To deactivate Live Call Screening Press DSS key assigned to Live Call Screening again OR Dial 1094 0 ...

Page 665: ...nsion which have CLI phone How it works A is the supervisor of B A wants to know where B is calling B can use Live Call Supervision When B dials an external number it is stored in the system s memory When A requests Live Call Supervision for B s extension the system retrieves the last external number dialed by B and presents it on the display of A s phone If the last number dialed by B is an inter...

Page 666: ...or the Day and Night time as required See Basic Settings for instructions on configuring the different extension port types SLT Extensions DKP Extensions SIP Extensions How to use For EON Extended IP Phone Users Press DSS key assigned to Live Call Supervision OR Dial 1098 Enter the Extension number to be supervised For SLT Users Dial 1098 Extension number to be supervised ...

Page 667: ... lines from both networks to be terminated on the same equipment provided the equipment is designed to restrict flow of call traffic from these networks For example the Telecom Regulatory Authority of India allows termination of lines of the PSTN and VoIP Networks in the same equipment only if these lines are logically partitioned Termination of lines from both these networks in the same equipment...

Page 668: ...658 Matrix ETERNITY NE System Manual Click the Logical Partition link to open the page Now allow or restrict the calls between the different Trunk Port types ...

Page 669: ...an Error Tone Conference An extension user will not be able to include restricted trunks in a 3 party or multi party conference An Error Tone will be played when s he attempts it Dial In Conference Participation in a Dial In Conference from trunks with restricted call permission is not allowed External Call Forward In the case of DID DISA or when transferring a trunk call to an extension if the ex...

Page 670: ...press the DSS key on which this Macro is assigned Thus when the DSS key on which a Macro is assigned is pressed the corresponding access code is executed The system sets call forward to the external number automatically ETERNITY also supports Macros for SLT which have special keys When each of these keys is pressed a special number string which you can program is dialed For example an SLT instrume...

Page 671: ...nk Click the Macros link under Advanced Settings The Macros page opens Each macro is stored against an index number When creating a Macro for a DKP Extended IP Phone In the Number String field enter the strings the system should consider as command when the DSS Key on the DKP Extended IP Phone Click Submit to save Now assign this Macro to a DSS Key on the DKP Extended IP Phone ...

Page 672: ...a Macro for a special Key on an SLT In the Number String field enter the strings the system should consider as command when the special key on the SLT is pressed In the Access Codes field enter the strings sent by the SLT on pressing the special function key For example if the SLT sends the string 53 to the ETERNITY NE when the function key for Alarms is pressed enter the string 163 the feature ac...

Page 673: ... use to Operators Using this feature the Operator can put an important call on hold and track the extension user who is not at the desk using Meet Me Paging Once the person is located and calls the Operator the Operator can transfer the call to the person at the current location How it works The Operator receives a call for B Operator calls B s extension but B is not at the desk Operator uses Pagi...

Page 674: ... message has been announced Lift the handset Press the DSS key assigned to Meet Me Paging OR Dial 1093 Dial the number of the paging extension Speak with the paging extension user For SLT Users If you are the Caller the paging party Lift the handset Dial 1074 Page Zone Number Start announcement If you are the Called Party for whom the message has been announced Lift the handset Dial 1093 Paging Ex...

Page 675: ...ion A using the Message Wait key if configured or by dialing the feature access code Message Wait will be indicated to Extension A according to the Type of Message Wait Notification set for Extension A This may be in the form of a Stuttered Dial Tone a Voice Message Ring or LED Lamp If Extension A is a DKP or an Extended IP Phone and has DSS key assigned for Retrieve New Message the LED of this ke...

Page 676: ...y over extension Message Wait set by extensions If an extension has both Message Wait and new Voice mail and when the extension presses the Retrieve Message Wait key or dials the feature access code to Retrieve Message Wait the call will be placed first to the Voice Mail System When the extension user presses the Retrieve Message Wait key again the call will be placed to the extension that set Mes...

Page 677: ... many times as the Message Wait Ring Count configurable default 10 times and at the interval set as the Message Wait Ring Timer Interval configurable default 30 minutes When the extension user answers the call the user gets connected to the VMS or the extension that set Message Wait How to configure To provide this feature to extensions you must do the following configuration on the extensions Ena...

Page 678: ...ation Type for an extension you must also record the desired Voice Message in a Voice Module and assign it to the Message Wait application See Voice Message Applications for instructions If you selected Ring as Voice mail Message Wait Notification Type for an extension you may configure the following Ring Parameters Message Wait Ring Timer default 30 seconds Message Wait Ring Count default 10 atte...

Page 679: ...Set Message Wait Press Enter Key To cancel Message Wait Press DSS Key assigned to Message Wait OR Dial 1076 Dial the extension number on which you want to cancel Message Wait Select the option Cancel Message Wait Press Enter Key To retrieve Message Wait Press DSS Key assigned to Retrieve Message Wait or the Voice mail Key when the LED glows OR Dial 1077 For SLT To set Message Wait Pick up the hand...

Page 680: ...tual Users and configure them first Make sure that extensions which are to be provided Mobility Extensions have the features Call Forward and DISA enabled in their Class of Service COS Make a list of External numbers to which the Mobility Extension users will forward their calls Configure these numbers in the Allowed List of Local Regional National and International Numbers as appropriate The Toll...

Page 681: ...during a particular time of the day For example they can receive calls during a particular time of the day i e Time Zone on their external number and have their calls received by their Voice mail or the Operator or any other number during another Time Zone To do this they must set Call Forward Scheduled on their extension Dual Ring can also be set for Call Forward Scheduled Making calls The Mobili...

Page 682: ...ternal extension number to make call on an extension When in speech dial 0 to go on hook Party A and Party B will get connected To perform Call Transfer While Ringing Mobility Extension User is in speech with Party A During speech Mobility Extension User dials 2 The Call of Party A is put on Hold Mobility Extension User will get Feature Tone Dial TAC number of Party B To make external call OR Dial...

Page 683: ...ake an internal call dial extension number Call Toggle Call Splitting To toggle between two calls Mobility Extension User is in speech with Party A During speech Mobility Extension User dials 2 The call of Party A is put on hold Mobility Extension will get Feature Tone Dial number of Party B Make speech with Party B Dial 2 1 to put Party B in hold and speech with Party A Again dial 2 1 to put Part...

Page 684: ...f Party D After speech dial 2 Dial 191 All Parties will get connected with each other To terminate the Multiparty Conference When in the middle of a Multiparty Conference Dial 0 to go On Hook Dial 1 to go Off Hook Dial 190 after getting Dial Tone When Dialed Extension is busy To make a call on an internal extension which is busy During busy tone Dial 3 for interrupt request Dial 4 to Barge In Dial...

Page 685: ...nabled Trunk from Mobility Extension User After getting Dial Tone dial 133 Extension Department Group VMS The system will give confirmation tone To set Call Forward No Reply on external number Make a call on DISA enabled Trunk from Mobility Extension User After getting Dial Tone dial 133 TAC external number The system will give confirmation tone Call Forward Busy No Reply To set Call Forward Busy ...

Page 686: ...uled To set cancel Call Forward Scheduled Make a call on DISA enabled Trunk from Mobility Extension User After the Dial Tone dial 1175 Time Zone Call Forward Type Number The system will give confirmation tone Mobility Extension users can have Call Forward and Call Forward Scheduled set on their extension by the Operator or by another extension user Using Call Forward Remote and by setting Call For...

Page 687: ...our choice instead of music to the callers The message may contain any promotional information about your company or services provided by your organization etc Music on Hold will also be played to an extension when the option Route to Operator is selected as the Alarm Notification Type for the extension and the Operator extension is busy when the extension goes Off hook to answer the alarm call Ho...

Page 688: ...4125126508 Thus when using a calling card users must dial a very lengthy number string each time they need to make a call using the calling card The use of Multi Stage Dialing saves the time and effort of dialing out lengthy digits in stages The Multi Stage Dialing makes use of the Automatic Number Translation table This table must be configured on the trunk from which extension users will use to ...

Page 689: ...red i e the calling card server has answered the call the system dials the PIN number 1132121234 and waits for the Pause Timer before dialing the destination 00 Thus the extension user directly dials only the desired destination number the system substitutes this number by adding the Calling Card server number and PIN number and dials these numbers in two stages How to configure To be able to use ...

Page 690: ...and the Pause Time to the required values For instructions on configuring DTMF Out Dial on different Trunk types see CO Trunks Mobile Trunks SIP Trunks under Basic Settings If required you may configure the Call Proceeding Tone for Multi stage Dialing as Network tone Pseudo Tone or Silent For instructions see System Parameters ...

Page 691: ... conversation A presses the Mute Key The transmit speech path from A to B is disconnected The receive path remains connected So A will be able to hear B but B will not be able to hear the conversation between A and C When A has finished consulting C to resume speech with B A presses the Mute key again The transmit speech path from A to B is restored A and B are in speech again How to use For EON E...

Page 692: ...TERNITY NE System Manual For SLT Users To mute a call before making the call Dial 1052 Dial desired number To mute a call during speech Press Flash Key Dial 1052 To resume outgoing speech Press Flash Key Dial 1052 ...

Page 693: ...No Calls Local Calls Regional Calls National Calls All Calls Limited Calls If you want to use Toll Control define the Local Regional National and any other specific number strings which the system should allow to be dialed and restrict from being dialed For this you need to configure the Number Patterns for Local Regional National and Limited Calls The Call Privileges No Calls and All Calls do not...

Page 694: ... by the system You may enter only the first digit of the number string or a part of the string or the complete number string Each number string you enter must not exceed 16 characters In the column Denied Numbers enter the number strings which you want to restrict from being dialed out Click Submit Enter as many local numbers as you want by clicking the Index number links 001 250 251 500 500 750 7...

Page 695: ... as you want by clicking the Index number links 001 250 251 500 500 750 751 999 Click Submit to save Limited Calls The Call Privilege Type Limited Calls allows the dialing of specific telephone numbers which may be local regional national or international numbers Click Limited 1 tab Enter the Allowed Numbers and Denied Numbers in their respective columns Click Submit to save Enter as many Regional...

Page 696: ...he Operator can inform the extension user to place the handset of the phone correctly If the extension phone is an SLT OFF Hook Alert will be given to the Operator phone only The Operator phone must be a DKP or the Extended IP Phone If the extension phone is a DKP Extended IP Phone OFF Hook Alert will be give to both the Operator phone and the extension phone If the extension phone that is OFF Hoo...

Page 697: ... Click the System Parameters sub link to open the page Go to the parameter Give OFF Hook Alert to Operator select the check box to enable the flag Click Submit to save the change Log out of Jeeves or continue with configuring as required ...

Page 698: ... works The Pre requisites Page Zones must be created You can create 12 different Page Zones The DKP and SIP extensions which are to be paged must be included in the Page Zones You can create 12 different Page Zones Each Page Zone accommodates up to 16 DKP and SIP extensions Paging must be enabled in the Class of Service allowed to the DKP SLT SIP extension from which this feature is to be used The...

Page 699: ...extensions in each Page Zone For each Page Zone number decide and assign the DKP and SIP extensions On a sheet of paper create a two column table for each page zone as shown below Write the numbers of the DKP and SIP extensions you want to include in the page zone in the member column Page Zone 1 Page Zone 2 Now program Page Zones using Jeeves To configure Page Zones Log in as System Engineer Clic...

Page 700: ... created on paper For each Index number select a Member extension Select the extension number you want to include in this Page Zone Default None Click Submit to save your Page Zone settings To configure another Page Zone click the Page Zone number tab In the new Page Zone select the member extensions Click Submit to save If you have finished configuring Page Zones you may log out ...

Page 701: ... a DKP SLT and SIP Extensions For EON Extended IP Phone Users Press DSS Key assigned to Paging OR Dial 1074 Enter Page Zone Number on the prompt on your phone s display On the prompt Start Paging Page Zone Number make your announcement Go ON Hook at the end of your announcement For SLT Users Lift the handset You get dial tone Dial 1074 Page Zone Number Start your announcement Replace the handset a...

Page 702: ... Location A you need to do the following configuration in ETERNITY NE Select a SIP trunk to be used for this application and enable it For example SIP1 Set the SIP Trunk Mode of this trunk to Peer to Peer Keep the SIP ID field of the SIP trunk blank Set the Treat Incoming Peer to Peer call as option on the SIP trunk to Station Set the Send CLI option on the SIP trunk as Calling Party Wise You may ...

Page 703: ...ect the SIP trunk number to be used for routing the Peer to Peer calls In this case SIP 1 The CUG Table you configure on ETERNITY would look like this Now configure the Peer to Peer Table The Peer to Peer table stores up to 1000 entries Each entry consists of the parameters Number Domain Address and Name At location A you would have to configure the Peer to Peer table as follows In the Number colu...

Page 704: ...ode the system checks the Peer to Peer Table configured It finds a match for the digit 3 and places the call to the IP Address 121 124 130 1 configured for this number How to configure For instructions on configuring the SIP Trunk parameters for the Peer to Peer application SIP Trunk Mode Peer to Peer Table SIP ID Treat incoming Peer to Peer calls as Station Send CLI see SIP Trunks For instruction...

Page 705: ...omain Address field enter the domain name or IP Address to where the call is to be placed The Address may consists of up 40 characters maximum Default Blank The Domain Address can also be in the form of Address Port number In the Name field enter a name to identify the number string you configured It may be the name of your contact or any name you wish to assign to the number string The name may c...

Page 706: ...orks Publishing Presence Any SLT DKP SIP Extension User can publish their presence by setting any of the messages listed in the following on their phone by dialing the access code for this feature SIP Extension users who want to publish their presence have two options Using the PUBLISH feature supported by the SIP Client Using the feature access code for Publish Presence supported by ETERNITY NE T...

Page 707: ...her extensions Three types Publish Presence messages are possible with Auto Detect a Idle When the system detects the extension phone to be ON Hook it indicates the status of the phone to other extensions idle b On the Phone When the system detects the phone to be OFF Hook or in speech with another party or if it detects an incoming call placed on the phone it will indicate to the other extensions...

Page 708: ...essage published by the called extension58 SLT extension users whose phone is equipped with a CLI display can see the status of another extension by dialing a feature access code then going ON Hook The system will ring back the SLT and send the Presence status of the desired extension as CLI SIP extension users can use the Presence feature of ETERNITY to view the presence status of other extension...

Page 709: ...rameter is not necessary if they want to view presence using the feature of ETERNITY Publish Messages It is possible to customize the Publish Messages listed above from 6 to 9 viz I am Mobile In Meeting Out for Meal Out of Office Log in as System Engineer Click Advanced Settings link to expand Click System Parameters to open the page Go to Display Presence Status during Call on DKP Click to enable...

Page 710: ...l Click Publish Message You can change message number 6 to 9 as desired The string may consist of a maximum of 16 characters Click Submit at the bottom of the page to save your settings Click the SIP Extensions link under Basic Settings ...

Page 711: ...1111 is not accepted Please change the User Password first Publish Presence can be set for an extension also from the System Administrator mode For EON Extended IP Phone Users Publishing Presence by Extension User Press DSS Key assigned to PUBLISH presence OR Dial 104 Enter User Password on the prompt Scroll to the desired Publish message from the menu Absent Present Auto Detect Away On the Phone ...

Page 712: ...ss DSS Key assigned to Display Presence Status OR Dial 1097 Enter Extension number The status of the extension number you dialed will be displayed on your phone s LCD Go ON Hook For SLT Users Publishing Presence by Extension User Lift the handset Dial 104 Password Index Number Replace handset Index No Meaning 0 Absent 1 Present 2 Auto Detect 3 Away 4 On the Phone 5 Do Not Disturb 6 I am Mobile 7 I...

Page 713: ...ther extension only if your SLT has a CLI display Lift handset Dial 1097 Extension Number You get confirmation tone Go ON Hook during confirmation tone Your phone will ring and the status of the extension number you dialed will be displayed on your phone as CLI Index No Meaning 0 Absent 1 Present 2 Auto Detect 3 Away 4 On the Phone 5 Do Not Disturb 6 I am Mobile 7 In Meeting 8 Out for Meal 9 Out o...

Page 714: ...t works Priority can be assigned to all Trunk types Analog Mobile SIP and Extension types SLT DKP SIP To understand how this feature works consider this illustration Here There are two incoming calls one on the Analog Trunk 01 and the Mobile Trunk 1 at the same time Analog Trunk 1 has priority 9 the Mobile Trunk 1 is assigned priority 7 Three extensions 201 202 and 302 are calling the Operator Ext...

Page 715: ...e placed on the Operator phone with a Priority Ring configurable default Triple Ring When the Operator goes Off hook the call from DKP 301 is answered When the Operator goes On hook and then Off hook after answering the call from DKP 301 the call from SLT 201 will get answered first though both 201 and 202 have the same priority 5 In this case Priority Ring will not be played Thus calls from trunk...

Page 716: ...riority Ring if required See Distinctive Rings To select Priority for Trunks and Extensions Open Jeeves Click the Basic Settings link Selecting Priority for Trunks Click the link of the desired Trunk type CO Trunks Mobile Trunks SIP Trunks When the page of the respective Trunk type opens select the Trunk number on which you want to set Priority On this page click the More link to view additional p...

Page 717: ... DKP Extensions SIP Extensions for Extended IP Phone Settings When the page of the respective Extension type opens click the tab of the Extension number on which you want to set Priority On this page click the More link to view additional parameters on this page Select a Priority level from 1 to 9 for the Extension Default 5 for all Extensions Extensions designated as Operator can be assigned high...

Page 718: ...conversation Interrupt Request or Barge In Extension C s call will be blocked and C will get error tone Now Extension A has set DND and Extension B attempts to override it using DND Override Since A has Privacy from DND Override B s call will be blocked and B will get error tone Privacy from Raid This type of Privacy protects an extension from intrusions by other extensions using Raid For example ...

Page 719: ...you want to protect from Raid By default Privacy from Interrupt Request Barge In and DND Override are disabled in the Class of Service of all Extension types You may enable this feature on extensions which you want to protect from intrusions using any of these features By default Privacy from DID is disabled on all Extension types You may enable this feature on extensions which you do not want ext...

Page 720: ...ectory on the basis of the Index Number Memory Location Index configured on the DSS Key How to configure See Abbreviated Dialing for instructions on configuring and assigning the Personal and Global Directories To assign the Short Codes or Abbreviated Numbers to be used for Quick Dial on DSS keys for each DKP Extended IP Phone extension List down the numbers from the Personal Directory and Global ...

Page 721: ...ction Type As Offset select the Index Number against which the number is stored in the Personal Global Directory How to use For EON and Extended IP Phone Users only Press the DSS key assigned to the Quick Dial numbers The number will be dialed out Talk when the called party answers ...

Page 722: ...es disconnects two way speech is established between the remaining parties Feature Interactions Raid works only if the dialed extension is busy in two way speech The two way speech may be with another extension or with an external number on a trunk You cannot Raid on Trunks i e the external number which is in two way speech with an extension In this case C can raid the conversation between A and B...

Page 723: ...ension types SLT DKP SIP By default beep is played as a warning to the extension being raided If required you may disable the beep played during Raid by clearing the Play Beep when Raid Conference Dial In Conference begins check box in the System Parameters See System Parameters for instructions How to use For EON Extended IP Phone Users When dialed extension is busy Press DSS Key assigned to Raid...

Page 724: ...714 Matrix ETERNITY NE System Manual For SLT Users When dialed extension is busy Dial 5 on Busy Tone ...

Page 725: ...on that made the call This is an unwieldy process for all concerned the Operator the called party and the extension user who originally made the call This can be overcome if the PBX is able to route the returned call to the original caller s extension ETERNITY makes this possible with the Return Call to Original Caller feature This feature is supported on Mobile ports and SIP Trunks RCOC is not su...

Page 726: ...oes not answer the call within this Timer the call is routed to the Trunk Landing Group programmed for that trunk If no match is found in the RCOC Table or the extension or the original caller is busy the call will be routed according to the incoming call logic programmed in the system Feature Interaction RCOC and DISA CLI Authentication When DISA CLI Authentication Multiple Calls or One Call is e...

Page 727: ... call on the trunk The Ring Back Tone Timer is common to all internal calls calls made from one extension will ring on the destination extension till the end of this timer Change in the Ring Back Tone Timer for RCOC returned calls on original caller s extension will also be applied on Ring Back Tone Timer for all internal calls So program this Timer taking this into consideration Persons using DIS...

Page 728: ...l Caller RCOC on the page to enable this feature on the desired trunk port Click Submit at the bottom of the page to save changes You may log out of Jeeves Enabling RCOC in Class of Service By default the RCOC feature is enabled in the Class of Service COS of all extensions of ETERNITY NE So all extensions of ETERNITY NE are by default allowed this feature ...

Page 729: ...e RTC can drift over a long period So you may check and reset the RTC values at regular intervals to correct this drift How to configure 1 Log in to Jeeves refer 2 Click the Advanced Settings link 3 Click Real Time Clock sub link The Real Time Clock page opens 4 Set the following parameters to the desired values Date Format Select the format to display the Date as DD MM YYYY Day Month Year or MM D...

Page 730: ...rix ETERNITY NE System Manual Time Zone By default the Time Zone applicable for your country is selected If required you may select a different Time Zone from the list box 5 Click Submit to save your settings ...

Page 731: ...e configured as Personalized or Automated Reminders can be voice guided if the ETERNITY NE has a Voice Mail System VMS module installed in it ETERNITY NE can register as many as 48 Reminders set by the Operator and extension users How it works Personalized Reminder When the Reminder call serving mechanism is configured as Personalized The Operator Phone rings first60 displaying the number of the e...

Page 732: ...ed music on hold or a pre recorded voice message or be connected to the Voice Mail or routed to the Operator depending upon the Alarm Notification Type you have configured for the extension If the extension user does not answer the reminder call the ETERNITY NE makes two more attempts in all 3 attempts at an interval of 5 minutes between each attempt to call the extension If all Reminder call atte...

Page 733: ...trator pages of Jeeves It is not possible to modify change the date and time of a reminder request So you may cancel the Reminder request and set a new one Reminder Status Report The Operator can know the status of Reminders details of Reminders that have not been served on the Reminder page of Jeeves from the System Administrator SA mode The status of Reminders set by Operator as well as extensio...

Page 734: ...to Remote Voice Guided Reminder function OR Dial 1072 035 Follow Voice Mail System Prompts to set cancel Reminder For SLT Pick up the handset Dial 1072 035 Follow Voice Mail System Prompts to set cancel Reminder Replace handset Voice Guided Reminder set canceled by Extension Users For EON Extended IP Phone Users Press the key assigned to Voice guided Reminder function OR Dial 164 Follow Voice Mail...

Page 735: ...the key assigned the Remote Reminder function OR Dial 1072 033 Enter the Extension Number Enter Date and Time in the format DD MM YYYY HH MM OR MM DD YYYY HH MM users in USA Select Personalized or Automated Press Enter key to set Reminder You get a confirmation tone and message To cancel Reminder set for the extension user Press key assigned for Remote Reminder function OR Dial 1072 033 Enter Exte...

Page 736: ...s To set Reminder Press the Reminder key OR Dial 162 Enter Date and Time in the format DD MM YYYY HH MM OR MM DD YYYY HH MM users in USA Press Enter key You get a confirmatory text message and confirmation tone Go Idle To cancel Reminder Press Reminder Key again OR Dial 162 Select Cancel All Press Enter Key For SLT Users To set Reminder Lift handset Dial 162 Dial Date and Time in the format DDMMYY...

Page 737: ... Reminder Status The Operator can view the status of Reminders that are yet to be served from the System Administrator pages of Jeeves To view Reminder Status Open Jeeves Log in as System Administrator Click the Reports link Click the Reminders link under Reports The unserved Reminders appear on the page ...

Page 738: ...ers Select the Cancel Reminder check box of the extension number for which you want to cancel the reminder click the Cancel Selected Reminders button at the bottom of the page To print this page click the Print button Click Close to exit the page Click Logout to exit SA mode ...

Page 739: ...o be monitored When B activates Room Monitor the speaker of the DKP on the ground floor goes OFF Hook B can now hear to all the sounds taking place in the ground floor Feature Interaction Call States Room Monitor can be enabled from both SLT and DKP but the destination extension in the cabin for Room Monitor must be a DKP This feature will work when the DKP is idle Microphone of the destination DK...

Page 740: ...depending on their requirement See Basic Settings for instructions on configuring the different extension port types SLT DKP SIP How to use For EON Extended IP Phone Users To enable Room Monitor on an extension Press the DSS Key assigned to Room Monitor Dial Extension Number to be monitored OR Dial 1073 Extension Number to be monitored For SLT Users Dial 1073 Extension Number to be monitored ...

Page 741: ...on A must dial the Selective Port Access Feature Code followed by the Port Type Code for Mobile ports and then dial the Port Number By default the following access codes are assigned to each Port Type Here Extension A must dial 69 25 01 where 69 is the feature code for Selective Trunk Access 25 is the port access code for the Mobile Port and 01 is the number of the Mobile Port which A wants to acc...

Page 742: ...d See Basic Settings for instructions on configuring COS for the different extension port types How to use For EON Extended IP Phone Users To enable Selective Port Access on an extension Press DSS key assigned to Selective Port Access code OR Dial 69 Port Type Port Number Dial 89 Port Type Port Number for users in USA For SLT Users Dial 69 Port Type Port Number Dial 89 Port Type Port Number for us...

Page 743: ...141 Recharging Service Number This is the number provided by the Network Operators to their subscribers for Recharging Service Different Network Operators have different numbers for Recharging Service For example the Recharging Service Number of Vodafone is 140 Check your SIM balance from Jeeves Log in as System Engineer Click the Advanced Settings link to expand options Click the Mobile Trunks li...

Page 744: ...g information in the appropriate fields under Recharge for the Mobile Ports Number Enter the Recharging Service Number provided by the Network Operator in this field A maximum of 8 digits are allowed The valid digits for Recharging Service number are any digits from 0 to 9 and the characters and PIN Enter the PIN number which is printed on the Recharge Voucher Coupon Your Recharge PIN number may c...

Page 745: ...charge Balance Inquiry will be disabled for Mobile Port 1 However you can send Balance Inquiry Recharge request for both the SIM cards present in the system During Balance Inquiry Recharge Request the status of the Mobile port will be busy It will become idle only after the USSD response is received from the Mobile network The ETERNITY NE will clear the USSD Reply after system restart So each time...

Page 746: ...ur own extension You can check the ringing volume of your extension phone How to use For EON Extended IP Phone Users Go OFF Hook Press DSS Key assigned to Self Ring Test OR Dial 1057 Go ON Hook Your phone rings Go OFF Hook to stop the ring Go ON Hook For SLT Users Lift the receiver Dial 1057 Replace receiver Your phone rings Lift the receiver to stop the ring Replace the receiver ...

Page 747: ...l Switching MPLS network to give access to local resources and also to make Peer to Peer calls ETERNITY NE is connected at both sites behind a router These sites are also connected to public IP network to give internet access to local hosts access DID service provided by ITSPs to make PSTN GSM calls over IP network Network A and Network B are in different subnets The Static Routing Table makes it ...

Page 748: ...nding the IP packets to the corresponding Gateway Address configured in the table If no match is found ETERNITY NE will send the IP Packets to the Default Gateway Address Network Connection Type you configured in Network Parameters the page The Static Routing Table is common for all SIP Trunks How to configure The Static Routing Table must be configured at each location where ETERNITY NE is instal...

Page 749: ...ed as The Destination Address 192 168 2 0 specifies the network address of Location B The Subnet Mask is the mask to be applied on the Destination address The Gateway Address 192 168 1 1 specifies the LAN address of the Router A which connects location A and location B The IP address of the LAN interface of the router which connects Location A to the public internet should be configured as Default...

Page 750: ... Incoming Calls Outgoing Calls and Internal calls using filters See Station Message Detail Recording Storage SMDR Report These parameters enable you to obtain offline Report of the records of Incoming Outgoing and Internal calls See Station Message Detail Recording Report SMDR Online These parameters enable you to obtain Online report of Incoming Outgoing and Internal calls With Online SMDR you ca...

Page 751: ...ace of the oldest call in the SMDR buffer using the First In First Out FIFO logic The buffer can be cleared at any time from the System Administrator mode The SMDR buffer data is maintained even during power failures However it is advisable to take frequent printouts of the calls to avoid accidental loss of the data See Station Message Detail Recording Backup How to configure To enable storage of ...

Page 752: ...tored If you want outgoing calls exceeding certain metering units to be stored set the filter Store Calls with metering units more than units to the desired value All outgoing calls that have metering units greater than this value will be stored Outgoing calls made by an extension user can be transferred to another extension In such cases you may enable Call Splitting if you want to charge the amo...

Page 753: ...lls made to numbers starting with 0 Click Submit to save your Outgoing call storage filter settings To configure storage filters for incoming calls click SMDR Storage Incoming Calls to expand Select the Store Incoming Calls check box to enable storage of incoming calls as per the filters you set If incoming call storage is disabled no incoming call will be stored If you want incoming calls that ex...

Page 754: ... Calls check box If you want all calls received using DID that remained unanswered to be stored select the Store Unanswered DID Calls check box If you want calls made using DISA select the Store DISA Calls check box Click Submit to save Incoming Call storage filters To configure storage filters for internal calls click SMDR Storage Internal Calls to expand Select the Store Internal Calls check box...

Page 755: ...al Calls check box To delete all records in the Incoming SMDR buffer select the Delete All Incoming Calls check box If you want to delete all records in the Outgoing SMDR buffer select the radio button Delete All OG Calls You can also delete records of outgoing calls selectively i e delete only records of outgoing calls made by a particular extension or a range of extensions or calls made between ...

Page 756: ...er the same date as start and end Click Submit to save The SMDR buffer will be cleared according to the settings you enabled on this page You may log out of Jeeves To delete SMDR records from an extension phone Enter SA mode from a DKP SLT Extended IP Phone To delete all Incoming calls Dial 1072 180 Reverse SA Password To delete all Internal calls Dial 1072 150 Reverse SA Password To delete all Ou...

Page 757: ... Date and time when the call was made Duration of the call in seconds Each Incoming call is stored with the following fields The Trunk on which the call is received Extension number which answered the call Date and time when the call was received Hold speech ring duration of the call in seconds Each Outgoing call is stored with the following fields Extension who made the call Trunk line port used ...

Page 758: ... for calling number speech duration type of call etc as required For this you need to configure the settings of SMDR Incoming Online Record Format To configure SMDR Online Open Jeeves Log in as System Engineer Click the Advanced Settings link Click the SMDR link to expand Click the SMDR Online sub link For SMDR Outgoing Call Online Select the Destination Port ...

Page 759: ... IP Address Port field enter the IP Address and the port of the remote Syslog Server For SMDR Internal Call Online Select the Destination Port In the Destination IP Address Port field enter the IP Address and the port of the remote Syslog Server To configure Call Record Format for Incoming Calls click SMDR Incoming Online Call Record Format to expand Configure the following Call Record Format para...

Page 760: ...in the Check Inn Format is X Fixed The remaining three characters show the software port number Date The date on which the call was received The date fill flag is to be enabled Filler Character field is applicable for Date Month and Year i e whether the single digit date is to be printed as space X or 0 X For example date 1 is to be displayed as 1 or 01 Where leading zeroes are not required the da...

Page 761: ...the Type of Call for example DID Reset Serial Number to 001 The Serial number counter can be reset to 001 after 24 hours from 00 00 HH MM or every 6 hours By default No Compulsory Reset is selected which means the serial number counter will not be automatically reset Reset Increment Counter The Increment Counter can be reset to 001 after 24 hours from 00 00 HH MM or every 6 hours By default No Com...

Page 762: ...752 Matrix ETERNITY NE System Manual Click SMDR Online link to open the page To start SMDR Online for Outgoing Calls Incoming Calls and Internal Calls click the Start button ...

Page 763: ... 151 0 to stop To start stop Online report for Internal Calls Dial 1072 136 1 to start Dial 1072 136 0 to stop Exit SA mode You may print the Online report captured on the Syslog Server after suitable modification of the format The Incoming calls Online report will look like this 1 06001 305 16 02 11 16 47 19 4 0 U 2 06001 305 16 02 11 16 47 28 2 0 U 3 06001 305 16 02 11 16 47 34 2 0 U The Interna...

Page 764: ... of filters for printing SMDR Reports ETERNITY NE supports Syslog63 Client for SMDR The Syslog Client enables the system to send call records in syslog format to the remote Syslog Server You can view the call records on the remote server and print ETERNITY NE supports SMDR only on TCP How to configure To be able to generate SMDR Report you must do the following Enable SMDR Storage in the SMDR buff...

Page 765: ... and the port of the remote Syslog Server For SMDR Incoming Call Report Select the Destination Port Default None In the Destination IP Address Port field enter the IP Address and the port of the remote Syslog Server For SMDR Internal Call Report Select the Destination Port Default None In the Destination IP Address Port field enter the IP Address and the port of the remote Syslog Server ...

Page 766: ...ou can print SMDR Report whenever you want or schedule printing of the report from the System Administrator mode using Jeeves or dialing SA Commands from an extension phone To Print SMDR Report using Jeeves Open Jeeves Log in as System Administrator Click SMDR Management to expand ...

Page 767: ... desired You can print records of outgoing calls Originating and outgoing calls Terminating on specific Extension numbers and trunks CO Mobile SIP You can also print outgoing calls made using Account Code and Calls for Department Billing Groups To print outgoing calls made to certain numbers enter the desired numbers in the Print Calls made to numbers matching with fields ...

Page 768: ...ec to the desired duration All outgoing calls with duration greater than this value will be printed If you want outgoing calls exceeding certain metering units to be printed set the filter Calls with units more than units to the desired value All outgoing calls that have metering units greater than this value will be stored Click Submit to save Scheduled Report Generation To generate SMDR Report o...

Page 769: ...ID calls that remained Unanswered Unanswered DID calls and calls made using DISA To print incoming calls received from certain numbers enter the CLI of these numbers in the Print Calls received with numbers matching with fields To print incoming calls received on a certain date or between a certain time period set the filter Calls received between To print calls made on a particular date select th...

Page 770: ...n a certain duration set the filter Calls kept on hold with duration more than seconds to the desired value To print calls with speech duration of a certain duration set the filter Calls with speech duration more than seconds Click Submit to save Scheduled Report Generation To generate SMDR Report of incoming calls on a particular day day of the week or day of the month set Scheduled Report Genera...

Page 771: ...nt to print calls made by a particular extension only enter the same extension number in both From and To fields You can also print calls made and calls received by these extensions by selecting the Call Type Select Both as Call Type to print calls made and received by the extensions Select Caller as Call Type to print only those calls that were made by the extension Select Receiver as Call Type t...

Page 772: ... 1 to start Dial 1072 121 0 to stop To start stop Report for Incoming Calls Dial 1072 171 1 to start Dial 1072 171 0 to stop To start stop Report for Internal Calls Dial 1072 141 1 to start Dial 1072 141 0 to stop Exit SA mode Scheduled Report Generation Enter SA mode from an SLT DKP Extended IP phone To enable Scheduled Report for Outgoing Calls Dial 1072 122 1 to enable Daily Scheduled Report Di...

Page 773: ...bile 01 02 Calls originated on SIP 1072 188 SIP SIP SIP 303 318 Calls terminated on CO 1072 103 CO CO CO 01 06 Calls terminated on Mobile 1072 107 Mobile Mobile Mobile 01 02 Calls terminated on SIP 1072 108 SIP SIP SIP 303 318 Calls made using Account Code 1072 115 Account Code Account Code Account Code 0000 9999 Calls for Department Billing Group 1072 109 Dept Group No Dept Group No Dept Group 01...

Page 774: ...02 Calls received on SIP Trunk 1072 166 SIP SIP SIP 303 318 Print Normal Calls 1072 152 Flag Flag 0 Disable 1 Enable Print DID Calls 1072 153 Flag Flag 0 Disable 1 Enable Print Unanswered Calls 1072 154 Flag Flag 0 Disable 1 Enable Print DID Unanswered Calls 1072 155 Flag Flag 0 Disable 1 Enable Print DISA Calls 1072 156 Flag Flag 0 Disable 1 Enable Calls received between Date 1072 167 DD MM YYYY ...

Page 775: ...MM Day 1 7 HH 00 23 MM 00 59 Time for Scheduled report Monthly 1072 175 Date HH MM Date 01 31 HH 00 23 MM 00 59 Set filters to Default 1072 170 Filter Command Values Print Calls made by Stations 1072 137 Extension No Extension Number No Call Type Extension No 201 318 Call Type 1 3 1 Receiver 2 Caller 3 Both Calls with speech duration more than seconds 1072 138 Seconds Seconds 000 999 Time for Sche...

Page 776: ...0 30 N 8 03002 21 01 11 12 12 43 23 0 0 U 9 03002 21 01 11 12 13 14 47 0 0 U 10 03001 303 21 01 11 12 11 33 124 0 5 D 11 03002 21 01 11 12 14 05 48 0 0 U 12 03001 19001 21 01 11 12 15 10 35 0 145 I 13 03001 303 21 01 11 17 16 08 120 0 5 D 14 03001 303 21 01 11 17 18 17 7 0 10 N 15 03001 303 21 01 11 17 21 50 12 0 0 U 16 03001 301 21 01 11 17 45 20 5 0 3 N 17 03001 29 01 11 14 47 10 6 0 0 DU 51 030...

Page 777: ...011 18 38 40 66 13 302 201 12 01 2011 18 40 06 112 14 302 301 12 01 2011 18 40 01 121 15 302 201 12 01 2011 18 42 13 48 16 302 301 12 01 2011 18 42 08 52 17 302 301 12 01 2011 18 43 06 58 18 301 302 12 01 2011 18 44 08 13 19 301 302 12 01 2011 18 44 24 36 20 301 201 12 01 2011 18 44 28 36 21 3931 302 13 01 2011 10 46 04 1 22 203 302 13 01 2011 10 59 38 5 23 203 302 13 01 2011 11 17 08 18 24 203 30...

Page 778: ...ROUP 00 To 00 DUR sec 000 UNITS 0000 ACCOUNT No 000 To 000 SrN STN TRK CalledNo DATE TIME DUR UNIT AMOUNT R 1 3012 26001 3001 12 01 2011 11 45 04 8 1 1 10 I 2 3012 26001 3005 14 01 2011 09 39 13 9 1 1 10 I 3 3012 03001 3005 15 01 2011 17 35 33 27 1 1 10 D 4 3012 03002 112 17 01 2011 12 22 11 18 1 1 10 D TOTAL CALLS 4 TOTAL DUR 62 TOTAL UNITS 4 TOTAL AMOUNT 4 40 TRK 03 CO 25 MOB 26 SIP STN 01 SLT 0...

Page 779: ...nd others Each of these are described below Each posting protocol has its own handshaking protocol and call record format You may configure any one of these depending upon the protocol supported by the CAS you have interfaced with ETERNITY NE It is also possible to customize the posting protocol to match the settings required by the CAS you have interfaced ETERNITY NE supports SMDR Posting is on T...

Page 780: ...a maximum of 3 attempts to send the message If the message is still not transmitted successfully it will drop the message and proceed to the transmission of the next message Case 5 No Response to data transfer ETERNITY to CAS CAS to ETERNITY ENQ NAK CAS responds but cannot accept at this time ETERNITY to CAS CAS to ETERNITY ENQ Wait for 5 seconds No Response ETERNITY to CAS CAS to ETERNITY ENQ ACK...

Page 781: ...Indicates successful reception of data by the CAS HEX 06 NAK Negative Acknowledgement by the CAS Unsuccessful reception of data by the CAS HEX 15 STX This marks the beginning of the data transfer It also starts the accumulation of the BCC HEX 02 ETX This is the last data character Marks the end of the data It is immediately followed by the BCC HEX 03 BCC This is a block check character used to ver...

Page 782: ... from the CAS ETERNITY to CAS CAS to ETERNITY LF message CR wait for Response to Data Timeout sec default 5 sec no response After 3 seconds Data Transfer Retry Timer on No Response retransmit LF message CR wait for Response to Data Timeout sec default 5 sec After 3 seconds Data Transfer Retry Timer on No Response retransmit LF message CR wait for Response to Data Timeout sec default 5 sec After 3 ...

Page 783: ...A shall be as shown below Case 1 Positive Response from the CAS The first field of Text is always ac01 which marks the start of text However this field is a part of message and not a link control character SOM text EOM Wait for 3 seconds NAK SOM text EOM Wait for 3 seconds NAK SOM text EOM Wait for 3 seconds SOM text EOM Wait for 5 seconds No Response Control Char Meaning Character ASCII Value ACK...

Page 784: ...se from the CAS The first field of Text is always ac01 which marks the start of text This field however is a part of the message and not a link control character Case 2 Negative Response from the CAS ETERNITY CAS Text Plus Carriage Return Wait for 3 seconds n Text Plus Carriage Return Wait for 3 seconds ETERNITY CAS Text plus Carriage Return Wait for 5 seconds No Response Control Character Meaning...

Page 785: ...l accounting interface STX Message EXT Call accounting interface will not send any response ACK NAK for the messages received Call Detail Record Formats The Call Detail Record formats for various protocols are given below HOLIDEX ETERNITY CAS Text plus Carriage Return Wait for 5 seconds No Response Control Character Meaning Character value ACK Positive Acknowledgement by the CAS Indicates successf...

Page 786: ...tes Currency Symbol 33 01 NA NA Amount 34 06 RA Zero Format is DDD CC Called Number 41 12 LA Space Area code Exchange code and Subscriber Number separated by dash Space is sent in place of Area Code and first dash if area code is not present Call Type Indicator 54 1 NA NA As per the Call Type Indicator table programmed by the SE The SE should program L local F International and Space shall be used...

Page 787: ...1 NA NA By default since the table is blank this field shall be blank The SE is expected to program the call indicator fields as per his requirement Trunk Number 00 NA NA NA Units 00 NA NA NA Location 00 NA NA NA Account Code 00 NA NA NA Prefix String ac01 00 NA NA NA Remarks 00 NA NA NA Parameter Start Column Number Field Length Alignment Filler Character Remarks Serial Number 01 03 RA Zero Every...

Page 788: ...grammed by the SE The SE should program L local F International and Space shall be used for long distance Trunk Number 00 NA NA NA Units 00 NA NA NA Location 00 NA NA NA Account Code 00 NA NA NA Prefix String ac01 00 NA NA NA Remarks 00 NA NA NA Parameter Start Column Number Field Length Alignment Filler Character Remarks Serial Number 01 03 RA Zero The Serial number wraps to 001 every midnight In...

Page 789: ... along with the programming command Trunk Number 00 NA NA NA Units 00 NA NA NA Location 00 NA NA NA Account Code 00 NA NA NA Prefix String ac01 00 NA NA NA Remarks 00 NA NA NA Parameter Start Column Number Field Length Alignment Fill Char Remarks Serial Number 00 NA NA NA Increment Counter 00 NA NA NA Property Code 00 NA NA NA Station Number 06 04 RA Zero Trunk Number 00 NA NA NA Date 00 NA NA NA ...

Page 790: ...ce Whether this field is of four digits or five digits is not documented Hence it is assumed to be of four digits Time 21 05 NA Zero HH MM Time on which session started Duration 27 01 NA NA Duration is in Minutes What happens to bigger duration call is now known We can assume roll over Round it to the nearest minute Currency Symbol 29 01 NA NA Amount 30 06 RA Zero Format is DDD CC Called Number 37...

Page 791: ...all not give this programmable within the XIOX protocol itself If it is required by the customer to start his field from say C he shall have to use customized option Property Code 06 03 NA NA As per the Programmed String Date 10 05 NA Zero MM DD Station Number 16 04 LA Space Whether this field is of four digits or five digits is not documented Hence it is assumed to be of four digits Time 21 05 NA...

Page 792: ...nment Filler Char Required Filler Char Decimal Value Serial Number 00 00 X X X X Increment Counter 00 01 X X X X Property Code 00 00 X X X X Station Number 06 04 Fixed LA Yes 032 Trunk Number 12 05 Matrix Format RA Yes 032 Date 37 08 MM DD YY RA Yes 032 Time 48 08 HH MM SS RA Yes 032 Duration 57 06 HHMMSS RA Yes 048 Units 00 00 X X X X Amount 00 00 X X X X Currency 00 00 X X X X Call Type Indicato...

Page 793: ... X X X Amount 00 00 X X X X Currency 00 00 X X X X Call Type Indicator 00 00 X X X X Location 00 00 X X X X Called Number 18 18 Continuous LA Yes 032 Account Code 00 00 X X X X Remarks 00 00 X X X X Parameter Start Column No Field Length Format Alignment Filler Char Required Filler Char Decimal Value Serial Number 02 04 Fixed RA Yes 048 Increment Counter 00 00 X X X X Property Code 00 00 X X X X E...

Page 794: ...LAN Switch on which the CAS server application software is running The CAS Software not supplied by Matrix The ETERNITY NE Now connect the Ethernet port ETERNITY NE to the computer on which CAS server application is running or to one of the Ethernet ports of the LAN Switch if the CAS server is in the same LAN How to configure Configuring the SMDR Posting feature involves the following steps Enabli...

Page 795: ...ting Open Jeeves Log in as System Engineer Click the Advanced Settings link Scroll to SMDR under Advanced Settings and click the link Selecting SMDR Posting Protocol for CAS Click the SMDR Posting sub link The SMDR Posting parameters page opens On this page click the SMDR Posting to expand ...

Page 796: ...d port of the PC on which the CAS server application software is running i e where ETERNITY should post SMDR In the Listening Port of ETERNITY for Posting field enter the Port number at which ETERNITY must listen for SMDR Posting Default 6000 To start SMDR posting select Process as Start Click Submit button to save settings Refining Handshake Parameters You may need to refine some of the Handshake...

Page 797: ...etry Count on No Response to ENQ The number of times the sender should send ENQ before dropping the process in case response is not received for the last message sent ENQ Retry Time on No Response to ENQ The time after which the sender should sent the ENQ again in case the response is not received for the last message sent ENQ Retry Count on Negative Response to ENQ The number of times the sender ...

Page 798: ...l to the receiver Acknowledgement ACK Character The ASCII character Single Character used by the receiver to acknowledge the receipt of the Link Control Character Message Data No Acknowledgement NAK Character This parameter signifies the ASCII character Single Character used by the receiver to dis acknowledge the receipt of the Link Control Character Message Data Start of Packet Character A string...

Page 799: ...arameters according to the type of posting protocol you have selected and the requirement of the CAS being used by the organization Serial Number This is the serial number generated for each call record Serial numbers are generated from 000 to 999 When serial number 999 is reached the numbers roll over to 000 Serial Number starts from 1 and not 0 When this field rolls over it increments the increm...

Page 800: ...ormat is X Fixed The remaining three characters show the software port number Date The date on which the call was made The date fill flag is to be enabled Filler Character field is applicable for Date Month and Year i e whether the single digit date is to be printed as space X or 0 X For example date 1 is to be displayed as 1 or 01 Where leading zeroes are not required the date month and year sub ...

Page 801: ... recommended that the column position of Currency Symbol and Amount field should be programmed properly You can change the Currency Symbol used in the OG SMDR Format Call Type Indicator This indicates the type of call made i e whether local national or international Define the Call Types in the Call Type Indicator Location This column indicates the location of the external number to which the call...

Page 802: ...e This is the Account Code Refer Note4 using which the call was made Remarks This column indicates the details of the call whether it was a DISA call DOSA call Auto Redial Call type of call maturity Fixed Characters are used to indicate the type of call call details etc The notations for the Remarks field are Reset Serial Number to 001 The Serial number counter can be reset to 001 after 24 hours f...

Page 803: ...Indicator Table Click the Call Type Indicator option to expand In the Dialed Number String column enter the number strings for each Call Type You can enter the prefix e g 0 for long distance calls 2 for local numbers etc For each Dialed Number String define as Call Type Indicator this is an abbreviation of the Call Type e g LD for long distance INTL for International etc ...

Page 804: ...rs Your entries may look like these You may enter as many Call Types as supported by the Posting Protocol you have selected Click Submit to save entries Number Index Dialed Number String Call Type Indicator Text String Meaning 01 0 LD Long Distance 02 95 IC Inter Circle 03 197 INFO Information 04 00 INTL International 36 2 L Local ...

Page 805: ...st In First Out logic While the SMDR buffer data is maintained even during power failures accidental data loss is not an uncommon occurrence SMDR data may be lost when the Buffer is full the files are accidentally deleted or corrupted the system is being upgraded the default settings are restored Therefore it is advisable to back up SMDR records to restore accidentally deleted lost or corrupted fi...

Page 806: ...atrix ETERNITY NE System Manual Click Go or Press Enter key on your keyboard The Log on as window of the FTP server opens In the Password field enter the SE password default 1234 and click the Log On button ...

Page 807: ...he SMDR link under Advanced Settings Click the Backup SMDR Data link under the SMDR link Follow the same steps as described for accessing the FTP server in the topic Upload configuration files using Mozilla Firefox under Configuration Upload see Maintenance and Troubleshooting Copy the smdr folder on the FTP to another location on your computer While uploading SMDR files on to ETERNITY first remov...

Page 808: ...s the system to send activity logs in syslog format to the remote Syslog Server You can view the logs on the remote server How it works The Syslog Server address must be assigned to which the system can send the activity log If the System Administrator extension is a DKP or Extended IP Phone a DSS Key can be assigned for System Activity Log Each activity is stored in the Activity Log in this forma...

Page 809: ...rd Present Slot SS Type ZZZZZ Card VvRr 4 DD MM YYYY HH MM SS SLT Normal XXXX Slot SS Port PP 5 DD MM YYYY HH MM SS DKP Normal XXXX Slot SS Port PP 8 DD MM YYYY HH MM SS SMDR IC buffer deletion XXXX 9 DD MM YYYY HH MM SS SMDR OG buffer deletion XXXX 10 DD MM YYYY HH MM SS SMDR Internal buffer deletion XXXX 11 DD MM YYYY HH MM SS SE Access From XXXX 12 DD MM YYYY HH MM SS SA Access From XXXX 13 DD ...

Page 810: ...ne i e as and when the activity is recorded select Destination Port Default None In the Destination IP Address Port field enter the IP Address and the port of the remote Syslog Server To generate System Activity Log Report i e offline whenever desired select Destination Port Default None In the Destination IP Address Port field enter the IP Address and the port of the remote Syslog Server Click Su...

Page 811: ...es Open Jeeves Log in as System Administrator Click the System Activity Log link To start System Activity Log Online click the Start button To stop System Activity Log Online click the Abort button To start System Activity Log Report click the Start button To stop System Activity Log Report click the Abort button To clear System Activity Logs from the buffer click the Clear SAL button You may log ...

Page 812: ...on the Syslog Server after suitable modification of the format The Online System Activity Log report would look like this 16 02 2011 16 51 48 DKP Normal 301 Slot 01 Port 01 The Offline System Activity Log report would look like this SYSTEM ACTIVITY LOG AS ON 16 02 2011 Wed AT 16 16 16 02 2011 03 24 59 DKP Normal 302 Slot 01 Port 02 16 02 2011 04 42 56 SE Access From 301 16 02 2011 04 43 26 SE Acce...

Page 813: ...ensions and Phone Key Settings under Matrix Extended IP Phone Settings Location 1 in SIP Extensions To view the System Activity Log from System Administrator Mode Go Off hook Press the DSS key assigned to System Activity Log Display OR Dial 1072 009 The last recorded Activity log appears on your phone s display in this following format Date Time Activity Index The Date and Time are in DD MM YYYY H...

Page 814: ...rks A destination port for sending the report must be selected to which the system can send the log If the System Administrator extension is a DKP or Extended IP Phone a DSS Key can be assigned for System Fault Log Whenever a fault is detected the LED of the Fault Log DSS key if assigned is turned ON If more than one DKP Extended IP extension is assigned Fault Log DSS Key the LED of all keys will ...

Page 815: ...g This can happen to one or more SIP trunks while the other SIP Trunks functioning normally You need to restart the system to resolve the problem How to configure To be able to use this feature you must enable storage of Fault Logs and assign a Destination Port for the Fault Logs If the System Administrator phone is a DKP or an Extended IP Phone you may assign a DSS key for System Fault Logs For i...

Page 816: ...n Port Default None In the Destination IP Address Port field enter the IP Address and the port of the remote Syslog Server To generate System Fault Log Report i e offline whenever desired select Destination Port Default None In the Destination IP Address Port field enter the IP Address and the port of the remote Syslog Server Click Submit to save settings ...

Page 817: ...on using Jeeves Open Jeeves Log in as System Administrator Click the System Fault Log link To start System Fault Log Online click the Start button To stop System Fault Log Online click the Abort button To start System Fault Log Report click the Start button To stop System Fault Log Report click the Abort button To clear System Fault Logs from the buffer click the Clear SFL button You may log out o...

Page 818: ...mode You may print the logs captured on the Syslog Server after suitable modification of the format The format of the standard system fault report looks as below The Online log would look like this 16 02 2011 16 51 41 DKP Absent 301 Slot 01 Port 01 The Offline Report would look like this SYSTEM FAULT LOG AS ON 16 02 2011 Wed AT 16 17 16 02 2011 16 14 39 DKP Absent 302 Slot 01 Port 02 Eternity V10R...

Page 819: ...e System Fault Log glows The System Administrator may press the DSS key or dial the System Fault Log feature access code to acknowledge it On pressing the DSS Key or dialing of the acknowledgment command the LED of the Fault Log key is turned OFF How to use To view the System Fault Log from System Administrator Mode Go Off hook Press the DSS key assigned to System Fault Log Display OR Dial 1072 01...

Page 820: ...ruct the system to store internal calls in the Dialed Call log by enabling this parameter See Call Logs Store Internal Calls in Answered Call Log You may instruct the system to store internal calls in the Answered Call log by enabling this parameter See Call Logs End of Dialing Digit End of Dialing Digit is a single digit on receipt of which the system considers the number string dialed by the ext...

Page 821: ... no replacement string is configured i e left blank the CLI number would be presented as 919327237228 Disconnect DID Call when Dialed Number is Busy when this flag is enabled the DID call will be disconnected if the landing extension s is busy The DID call will not be routed to the Operator Default disabled Disconnect DID call when Dialed Number is not Responding when this flag is enabled the syst...

Page 822: ... Calling Card number is out dialed or when the called party number is out dialed You can select any of the following Call Proceeding Tone options as per your requirement Network Tone If this option is selected the extension user will get Ring Back Tone after dialing the calling card number and again after the system has dialed the called party number when the system is dialing out the number with ...

Page 823: ...r any prefix for the Country Code For example if your ETERNITY is installed in USA enter only 1 as the Country Code Do not enter or 00 as prefix to the country code 1 By default the Country Code is 91 India Area Code This is the Area Code of the place where the ETERNITY is installed The Area Code helps ETERNITY detect whether the Incoming CLI received is a local number Do not enter any prefix for ...

Page 824: ... these messages according to your requirement Publish Message ETERNITY offers 10 different text Messages to Publish Presence as listed in the table below You can customize message 6 to 9 to match your requirement To know more about this feature see Presence Message No Message Text 1 Do Not Disturb 2 Unavailable 3 In Meeting 4 In Conference 5 Try on Mobile 6 On Vacation 7 On Business Trip 8 Out of ...

Page 825: ...y Personalized Automated When this feature is enabled the system gives the Operator and extension user the choice of setting Personalized or Automated Alarm calls after they have configured the Alarm Type Clear the check box if you do not want to give a choice If this flag is disabled the users can set only Automated alarms Alarm ring Timer Sec This is the duration for which the system rings the e...

Page 826: ...m Parameters Open Jeeves Log in as System Engineer Click the Advanced Settings link Scroll to System Parameters under Advanced Settings and click the link Click the desired parameter link to configure Click Submit to save settings You may log out of Jeeves ...

Page 827: ...he features and facilities System Engineer SE Password The SE password is 4 digit secret code which may be a combination of any four digits from 0 to 9 The default SE Password is 1234 which can be changed from Jeeves as well as by dialing a command string The SE password is stored in the CPU If you forget the SE password the only way to restore the default SE password is to change the Jumper setti...

Page 828: ...emove the enclosure cover Change the Jumper position from AB to the original position BC Replace the enclosure cover Switch ON the system The default SE password will be restored to 1234 You can now enter the programming mode by dialing 1 91 1234 the default password You can also change the SE password again using Jeeves or by dialing a command as described above If you change the default SE passw...

Page 829: ...n of 4 digits Valid digits 0 to 9 Re enter New Password to confirm Click Submit button to save your new SA password You may log out of Jeeves Forgot the SA Password In case the System Administrator has forgotten the password a new password can be issued by the System Engineer only To issue a new SA Password from Jeeves Log Jeeves as System Engineer Click Advanced Settings to expand options ...

Page 830: ...ombination of any four digits from 0 to 9 The default User Password is 1111 which each user can change from their respective extensions Refer the topic User Password to know more Forgot the User Password If an extension user forgets the User Password a new password can be issued to the extension user by the System Administrator using Jeeves To issue a new User password using Jeeves Log in as Syste...

Page 831: ...rotect the extension from unauthorized access and use by a locking the Keypad the extension phone This is possible only on DKP and Extended IP Phones b setting the User Status for the extension as Absent possible on DKP Extended IP Phones and SLT extensions Read the feature description User Absent Present to know more The System Administrator can lock the keypad of DKP and Extended IP Phones and s...

Page 832: ...KP When you want to remove keypad lock select Unlock Click Submit button Log out of Jeeves Extension users can also set their status as Absent or Present from their respective extension phones Refer User Absent Present DKP extension users can also lock the keypad of their phones from the DKP Phone Menu Refer Digital Key Phone Operation for instructions on navigating the phone menu It is also possi...

Page 833: ...has requested Auto Redial should ring 0 to 255 45 seconds Auto Redial Normal Timer sec The time interval between auto redial attempts when Auto Redial Normal is set 0 to 255 45 seconds Auto Redial Normal Count The number of auto redial attempts the system will make when Auto Redial Normal is set 0 to 255 5 tries Auto Redial Priority Timer sec The time interval between auto redial attempts when Aut...

Page 834: ... is not answered by the landing destination 0 to 255 60 seconds DID Answer Wait Timer sec The time for which the system waits before answering a DID call 0 to 255 5 seconds DID Music Timer sec The time for which the system plays music after answering the DID call 0 to 255 5seconds DID Beeps Timer sec The time for which the system plays beeps to the caller to prompt the caller to dial the desired e...

Page 835: ...will wait for the transfer target extension to answer the call If the transfer target does not answer the call within this timer the call is returned to the transferror 1 to 255 30 seconds Transfer on Busy Timer sec When a call is transferred to a Busy extension this is the time for which beeps are played on the transfer target extension 1 to 255 30 seconds Trunk to Trunk Inactivity Timer sec In a...

Page 836: ...1 to 255 25 seconds Trunk Inter Digit Wait Timer sec When an extension user has grabbed the trunk and is dialing a number the system waits for the Trunk Inter Digit wait timer for the extension user to dial the next digit On the expiry of this timer the system considers it as end of number dialing and proceeds with the call 1 to 255 3 seconds Call Hold Retrieval Timer sec This is the time for whic...

Page 837: ...croll to System Timers and Counts under Advanced Settings Click the System Timers and Counts link to open the page The Timers and Counts on this page are arranged by the name of the feature or function these are related to Change the value of the Timer or Count by entering the desired duration or count in the respective fields Click Submit to save settings You may log out ...

Page 838: ...he Extended IP Phone in the idle state During working hours in the idle state the phone display will look like this During Non working hours in the idle state the phone display will look like this During Non working hours in the idle state if the extension user has set User Absent and activated Keypad Lock on the phone the phone display will look like this Mon 20 DEC 16 58 303 Reception 2 Mon 20 D...

Page 839: ...tional Calls Dialing of domestic long distance numbers within the country is allowed in addition to internal and regional calls You can also restrict calls to certain parts of the country To apply this Call Privilege type you must configure the list of National numbers All Calls Dialing of all types of numbers local regional national international is allowed without any restriction Limited Calls D...

Page 840: ...evel 3 is not based on Time Zones By default Call Privilege No Calls is selected for this level Toll Control Call Budget Consumed is applied only if the Call Budget feature is enabled on the extension ETERNITY NE offers you the flexibility to redefine the Call Privilege for each of the above Toll Control Levels according to the requirements of the extension users How it works When a call is made t...

Page 841: ...sh to assign to each extension port type SLT DKP SIP For Toll Control to work you need to configure the lists of Local Numbers Regional Numbers National Numbers and Limited Calls according to the type of Call Privilege you to assign to the extensions To do this Make a two column tables each for Local Regional National and Limited Call numbers on paper or using a computer On one column of each list...

Page 842: ...rol levels for each extension port of ETERNITY NE If you have not already assigned a Toll Control level to the extension ports at the time of configuring them you may do so now Login as System Engineer Click Basic Settings link Click the link of the extension type it may be SLT Extensions DKP Extensions SIP Extensions The page of the selected extension type opens Sr No Allowed Numbers Denied Numbe...

Page 843: ...833 For example if you selected SLT Extensions the SLT Extensions page opens To select an extension number on the page select the Extension Number tab Click Toll Control to expand Click More button to expand all Toll Control parameters ...

Page 844: ...ational Calls No Calls Limited Calls 1 Limited Calls 2 Limited Calls 3 For the type of call privilege you selected the number list configured in the Number Patterns page will be automatically assigned If you have not configured number lists already you may do so now Click the arrow icon The number list of the call privilege type you selected opens in a window ...

Page 845: ...t digit of the string a prefix or the complete string not exceeding 16 characters Enter as many numbers as you want by clicking the Index number links 001 250 251 500 500 750 751 999 Click Submit at the bottom of the page to save the entries Close the window In the Calls allowed during Night box select the call privilege type for the Night time To configure the number list for the selected call pr...

Page 846: ...e destination for incoming calls on that trunk ETERNITY NE handles incoming calls on the trunk according to the type of Trunk Auto Answer selected for the trunk For all Calls or When Busy When Trunk Auto Answer For all Calls is enabled on a CO Mobile or SIP Trunk for each incoming call on the trunk The System answers the with a Greeting message known as the Trunk Auto Answer Greeting and rings the...

Page 847: ...time of the day to be free If no landing destination is free at the end of the Trunk Auto Answer Greeting message the system plays Ring Back Tone or Trunk Auto Answer Ring Back Tone message if assigned to the caller for the duration of the DID Inactivity Timer If any of the landing destinations is free before the expiry of the DID Inactivity Timer the system places the call on that destination If ...

Page 848: ...ge of the selected trunk number If Operator or Extensions is selected as the destination to Route calls during the Day and to Route calls During the Night configure Trunk Auto Answer It is not mandatory to configure Trunk Auto Answer for both time zones You may configure for any time zone according to your requirement ...

Page 849: ...e the Trunk Auto Answer related Timers if required The following Timers are of relevance to the Trunk Auto Answer Feature The DID Inactivity Timer default 60 seconds The Ring Back Tone Timer default 45 seconds The Busy Tone Timer default 7 seconds You may change the duration of these timers from the System Timers and Counts page under Advanced Settings The Ring Back Timer and the Busy Tone Timer a...

Page 850: ...e topic Voice Message Applications under Advanced Settings link for instructions on recording and assigning voice modules to greeting messages If you do not want to use messages you may select the options Music on Hold or Do not Play any message ...

Page 851: ...f the four trunk lines for the desired duration To do this Extension A grabs a trunk by dialing the Trunk Access Code The Trunk is busy Extension A dials the feature access code for Trunk Reservation Access Code for the busy trunk As soon as the trunk is free A s extension rings A answers the call and gets connected to the trunk and gets dial tone A can now make as many calls as required The trunk...

Page 852: ...f Service COS for the Day and Night time as required See Basic Settings for instructions on configuring Class of Service of different extension port types If you want to increase or decrease the duration of the Trunk Reservation Timer Log in as System Engineer Click the Advanced Settings link to expand Click the System Timers and Counts to open the page ...

Page 853: ...ation Default 010 Minutes Valid Range 001 to 255 minutes Click Submit to save How to use For EON Extended IP Phone Users To set Trunk Reservation when Trunk you access is busy Press DSS Key assigned to Trunk Reservation OR Dial 6 on Busy Tone To release a reserved Trunk wait for the Timer to expire or cancel Trunk Reservation manually ...

Page 854: ...tion Manually Press DSS Key assigned to Trunk Reservation OR Dial 102 For SLT Users To set Trunk Reservation when Trunk you access is busy Lift handset Dial 6 on Busy Tone Replace handset To cancel Trunk Reservation Manually Lift handset Dial 102 Replace handset ...

Page 855: ...r Absent can be set when you want to block all incoming calls external as well as internal Thus User Absent can be used as an extension of DND to also block external calls There are more options for indicating availability to other extensions Refer the topic Presence to know more How it works When an extension user of EON sets User Absent the letter A appears on the phone s display The letter A di...

Page 856: ...ge the User Password first How to use For Extension Users To set User Absent on your extension Dial 104 User Password 0 To set User Present on your extension Dial 104 User Password 1 For System Administrator To set User Absent on an extension Dial 1072 014 0 To set User Present on an extension Dial 1072 014 1 The System Administrator can also set an extension as Absent Present using Jeeves For ins...

Page 857: ...ures except Phone Settings Mailbox of Voicemail Both these features allow the extension user to use the default User Password whereas in the case of others the system will not allow feature access without changing the User Password In the case of Hot Desking the default password will work only for one extension involved The User Password for an extension can be changed only from that extension pho...

Page 858: ...trix ETERNITY NE System Manual For SLT Users Lift the handset Dial 114 Dial Current User Password default password 1111 if not changed already Dial New User Password You get confirmation tone Replace handset ...

Page 859: ... IP Phone Virtual Extensions are assigned to the Master Extension A Master Extension can have multiple Virtual Extensions but a Virtual Extension can have only one Master Extension The Virtual Extension functions as any SLT DKP or SIP extension of ETERNITY NE It can be assigned all features and facilities like Class of Service Toll Control Call Forward Voice Mail just like any other extension of E...

Page 860: ...tem Manual The Virtual Extensions page opens Configure Virtual Extension 1 Click Access Code to expand In the Access Code field assign a number to the Extension In the Name field assign a name to the Extension for identification ...

Page 861: ...as per Extension to expand Select the extension whose features and facilities you want to assign to this Virtual Extension from the list Click Landing Destination to expand Select the Master Extension to which you want to assign this Virtual Extension Incoming calls for the Virtual Extension will land on this Master Extension referred to as Landing Destination ...

Page 862: ...tension from the DDI numbers provided by the ITSP of SIP Trunk 2 Similarly in the fields DDI Number for SIP Trunk 3 and DDI Number for SIP Trunk 4 enter the DDI numbers you want to assign to this Virtual Extension from the DDI numbers provided by the ITSP of SIP Trunk 3 and 4 respectively Click Submit to save settings To configure another Virtual Extension click the Virtual Ext number tab Follow t...

Page 863: ... to record a Voice Module with the desired help message and then assign the recorded Voice Module to the Voice Help application For instructions read the topic Voice Message Applications The Voice Module on which you will record the message has a duration of 16 seconds maximum The length of your help message must be within this limit or the message will be truncated when you record How to use For ...

Page 864: ...ions they are played to the callers extension users whenever the feature application is activated Depending on the feature application the voice message recorded in the voice modules are played once or continuously At a time the system can play four voice modules simultaneously to external callers extension users Voice messages can be used for different applications as described in the following D...

Page 865: ...arm call For example Good Morning This is your wake up call You are recommended to record the message Please press 0 to acknowledge in the voice module for the Alarm Reminder message so that extension users can acknowledge Snooze calls Refer the topics Alarms and Reminder to know more Security Emergency Message A voice message is played to the external number and to the operator extension which an...

Page 866: ...uration of the Dial Tone Timer Voice Message for Ring Back Tone When a caller dials an extension if the extension is free the caller gets a Ring Back Tone Instead of the Ring Back Tone the caller can be played a message like The dialed extension is ringing When you record the Ring Back Tone message make sure that the length of the message is shorter than the duration of the Ring Back Tone Timer Vo...

Page 867: ... Similarly a voice message can be played to the extension user who attempts to invoke a feature that is not included in the Class of Service COS of the extension Voice Message for Trunk Auto Answer Trunk Auto Answer enables calls landing on a trunk to be answered automatically by greeting the caller with a voice message before the call is actually handled ETERNITY supports 4 Trunk Auto Answer mess...

Page 868: ...n You can reassign the default Voice Modules to other Voice Message Applications as required The same Voice Module can also be assigned to multiple Voice Message Applications Voice Module Number Voice Message Application Voice Message 01 Music On Hold 02 Morning Greeting DID Trunk Auto Answer Good Morning 03 Afternoon Greeting DID Trunk Auto Answer Good Afternoon 04 Evening Greeting DID Trunk Auto...

Page 869: ...ne start recording the message by speaking into the mouthpiece of telephone instrument Limit your message to 16 seconds or less or the message will be truncated when played Go ON Hook on completion of the message To check or verify the Voice Message you recorded dial from SE Mode 2503 Voice Module Number you recorded Listen to the message Exit SE mode Replace handset If you are not satisfied with ...

Page 870: ...messages from the embedded FTP server of ETERNITY NE To upload voice message from the embedded FTP server Make sure FireFTP Add on is installed in your Mozilla Firefox browser Open Jeeves and log in as System Engineer Click the Advanced Settings link Click the Voice Message Applications link to open the page The voice message applications that are assigned Voice Modules by default appear on this p...

Page 871: ... Number has a separate folder The folder name indicates the Voice Module number Click the folder to view the existing audio files in the folder To upload a Voice Message on a Voice module right click the desired Voice Module folder and select the option Open Link in FireFTP from the right click menu Log in to FireFTP with your SE password ...

Page 872: ...Manual The FireFTP opens Click Browse on the left window to select the path to the folder where you have saved your Voice Prompt audio files on your computer Browse for the folder where you have saved the Voice Modules and click OK ...

Page 873: ...appear on the left The FireFTP pane on the right displays the existing file s in the Voice Module folder Delete the existing audio file in the folder of the FireFTP To copy the audio file from the location it is saved on the computer select the file and click the Upload Arrow ...

Page 874: ...864 Matrix ETERNITY NE System Manual The file you selected appears on FireFTP window Repeat the same to select the other audio files Close the FTP window by clicking x of the FireFTP tab ...

Page 875: ...E System Manual 865 Return to the Voice Message Applications page on Jeeves The voice message you assigned to the Voice Module will be uploaded Now assign the Voice Module Number to the desired Voice Message application ...

Page 876: ...So you need not define the duration However you may define the duration if you want the recorded voice message to be played for a specific duration For example the message you recorded in the voice module 14 for DND Notification is 16 seconds long but you want to play only the message contents of the first 12 seconds you can define the duration of the message as 12 seconds Click Logout to exit Jee...

Page 877: ... the voicemodule folder All the Voice Module folders appear in the window Open the desired voice module folder and delete the existing audio file Copy the new audio file you recorded from the location it is saved on the computer Paste the file in the Voice Message folder Close the FTP window Return to the Voice Message Applications page of Jeeves and assign the Voice Module Number to the desired V...

Page 878: ...868 Matrix ETERNITY NE System Manual Click Submit to save your settings Click Logout to exit Jeeves ...

Page 879: ...r is automatically logged out from the extension into which the user has walked in after the call made by the user is completed The extension user remains walked in until the user dials the feature command for Walk Out or until a second person walks in to the same extension port You can allow extension users either of the above types of Walk In by configuring the Walk Out Mode in their extension p...

Page 880: ...lks in to extension 201 Calls made by Extension user A from extension 201 using Walk In will be calculated and charged to extension 301 Call record details of calls made by Extension user A from extension 201 using Walk In will be recorded in the Station Message Detail Record of extension 301 At a time only one extension user can walk in to another extension How to configure This feature is availa...

Page 881: ...Matrix ETERNITY NE System Manual 871 The page of the selected extension type opens To select an extension number on the page select the Extension Number tab ...

Page 882: ... More button to expand parameter options for the selected Extension number Click Walk in Walk Out to expand Select the walk out mode as required Walk out automatically on completion of call Walk out on user request Click Submit to save settings ...

Page 883: ...l tone To walk out by dialing a command from the extension you walked in Press DSS Key assigned to Walk In Class of Service OR Dial 111 Dial 0 on the prompt Walk In on your phone s display You get the confirmation message Walked Out on your phone s display and confirmation tone When your own extension has Walk out automatically on completion of call as the Walk Out mode you will be walked out if y...

Page 884: ...874 Matrix ETERNITY NE System Manual ...

Page 885: ...message This is your Wake up Call Please Press 0 to Acknowledge SWakeUpgreeting wav When user press 0 VMS prompts Your Alarm is Acknowledged Acknowledge wav Daily Alarm with Snooze Off The VMS plays system greeting as per the time zone and the Extension Name followed by the message This is your Daily Wake up Call DailyWake up Greeting wav Daily Alarm with Snooze On VMS plays system greeting as per...

Page 886: ...o confirm Time set for an alarm Date and time set as a reminder When Alarm Verification is disabled the VMS will not confirm the alarm and reminder set by the extension user To configure Alarm Verification Open Jeeves Log in as System Engineer Click the Advanced Settings link Open the System Parameters link under Advanced Settings On the System Parameters page click Alarm to expand Select the Voic...

Page 887: ...urther assistance AlarmNoset wav VMS further responds with Thanks for using this Service Thankservice wav Daily Alarm Dial 2 VMS responds with You have set Daily Wake up Alarm at DailyWakeupVeri wav followed by the prompt To Confirm Press 1 To Re enter Press 2 AlarmConf wav Dial 1 to confirm the time set for alarm VMS responds with Your Daily Wake up Alarm is set DailyWakeupSet wav followed by the...

Page 888: ...VMS responds with Your Personal Wake up Alarm is set PerWakeupSet wav followed by the prompt Thanks for using this Service Thankservice wav If alarm is not set the VMS responds with Sorry Your Wakeup Alarm cannot be set Please call Operator for further assistance AlarmNoset wav VMS further responds with Thanks for using this Service Thankservice wav OR Dial 2 the VMS responds with You have set Aut...

Page 889: ...date is entered then VMS prompts You have not entered any input NoInput wav If invalid date is entered then VMS prompts You have entered invalid input InvalidInput wav Dial valid Date the VMS prompts Enter the time HH MM in twenty four hour format Entertime2I wav If no time is entered the VMS prompts You have not entered any input NoInput wav If invalid time is entered the VMS prompts You have ent...

Page 890: ...y the prompt To Confirm69 Press 1 To Re enter Press 2 AlarmConf wav Dial 1 VMS responds with Your Personal Reminder is set PerReminderSet wav followed by the prompt Thanks for using this Service Thankservice wav If Reminder is not set the VMS responds with Sorry Your Reminder cannot be set Please call Operator for further assistance AlarmNoset wav VMS further responds with Thanks for using this Se...

Page 891: ...ponds with Your message has been sent Msgsent wav If you press 1 the VMS prompts Record your message after the beep and press any digit to end Recmsg wav Follow the prompts If Message Verification is disabled the VMS will not offer to verify and re record your message Your message will be sent to all mailboxes and the VMS will respond with Your message has been sent Msgsent wav The length of the m...

Page 892: ...ant takes the caller back to the Home Node Transfer when extension answers When the caller dials the extension number the VMS Auto Attendant transfers the call when the extension answers goes OFF Hook If the extension does not answer70 the VMS Auto Attendant transfers the call to the mailbox of the extension If no mailbox is assigned to the extension the VMS Auto Attendant takes the caller back to...

Page 893: ...ect Call Transfer Type in the Voice Mail Auto Attendant parameter on the extensions and Department Groups for instructions See Voice Mail Auto Attendant under SLT Extensions See Voice Mail Auto Attendant under DKP Extensions See Voice Mail Auto Attendant under SIP Extensions For Department groups see the feature description for Department Call for instructions ...

Page 894: ...lno wav followed by the prompt Please dial the extension number or to dial by name press 7 To leave message press 6 To go to operator press 9 For more options press 0 To disconnect press Dial valid extension number and talk Extension Users When you call the VMS by dialing 3931 The VMS takes you to your mailbox Dial 0 to reach the home node VMS responds with a greeting followed by Welcome Message W...

Page 895: ...il Auto Attendant under DKP Extensions for instructions To configure Abbreviated Name for SIP extensions see Voice Mail Auto Attendant under SIP Extensions for instructions How to use External Callers The VMS Auto Attendant answers the call The VMS greets the caller with the Greeting message followed by the Welcome Message Welcome Please dial the extension number Or to dial by name press 7 To leav...

Page 896: ...alid digits VMS prompts To confirm press 1 to cancel press 2 Xfromot wav Dial 1 VMS transfers the call as per the transfer type of the selected extension Talk If the digits you dialed are invalid VMS prompts Sorry no match found Empty wav followed by the prompt Welcome Please dial the extension number Or to dial by name press 7 To leave message press 6 To go to operator press 9 For more options pr...

Page 897: ...e to use this feature extension users must have Email based notification enabled in Voice Mail Settings To provide extension users Email based notification of new messages Open Jeeves Log in as System Engineer Click the Basic Settings link Click the link of the desired extension type SLT Extensions DKP Extensions SIP Extensions The page of the selected extension type opens On this page select the ...

Page 898: ...ification option Send without attachment or Send with attachment Default Do not send In the E mail Address field enter the email address of the extension user to which the notification for new messages should be sent Click Submit to save settings To configure the same feature on another extension click the desired extension number tab and follow the same steps as described above ...

Page 899: ...livered to the Recipient the VMS generates a file containing the first 5 seconds of the message that was sent by the Sender and delivers it to the Sender s mailbox in the form of new message with the prompt This message was not delivered to Extension Name 5 seconds of the message with the Date and Time if enabled in Play Message Details How to use Call the VMS by dialing 3931 The VMS takes you to ...

Page 900: ... and press any digit to end Recmsg wav Speak to record your comment and press to end recording VMS prompts To re record the message press 1 to confirm press 2 RecAgain wav Dial 2 to confirm The VMS prompts To request read receipt press 1 to ignore read receipt press 2 Askcfrm wav Dial 1 or 2 VMS responds with Your message has been sent Msgsent wav Extension users must be careful in dialing destina...

Page 901: ... whose mail box is full can listen to the new message by accessing the General Mailbox The extension user can access the General Mailbox only if this feature is enabled in the Class of Service of the extension How to configure To offer extension users the facility of the General Mailbox when their mailbox is full you must do the following Configure the option When Mailbox is full in the Voicemail ...

Page 902: ...press 0 To disconnect press The caller dials 6 to leave message VMS prompts Enter the Extension number for which you wish to leave message LeavemsgE wav The caller dials the desired extension number VMS prompts Record your message after the beep and press hash pound to end Recmsg wav If no mailbox is assigned to the dialed extension number the VMS prompts Mailbox not assigned To disconnect press 1...

Page 903: ... The VMS plays back the recorded message and prompts To re record the message press 1 to confirm press 2 RecAgain wav If Message Verification is disabled the VMS does not playback the recorded message and prompts Your message has been recorded press hash pound to end If the extension you called is busy you may leave a message for another extension It is mandatory for the caller extension user to t...

Page 904: ... and places it in the old message list VMS also gives a facility to save the heard message as a new one and every time the mailbox is accessed the VMS plays such save as new message as a new message How to use Call the VMS by dialing 3931 The VMS takes you to your mailbox VMS responds with You have n new messages followed by the prompt Enter your mailbox password Enterpwd wav Enter your mailbox pa...

Page 905: ...sponds with For Mailbox Name Press 1 For message redirection Press 2 To delete all old messages of your mailbox press 3 to go to previous menu press 0 Chgmbset wav To assign Name to your Mailbox Dial 1 VMS prompts To record Name press 1 To play Name press 2 To go to Previous menu press 0 MailboxName wav Dial 1 to record name for mailbox VMS prompts Record your name after the beep and press hash po...

Page 906: ...Extension A answers the call within this timer Extension A gets connected to the VMS The VMS answers the call and allows access to Extension A s mailbox If Extension A does not answer the Message Notification call within the Message Wait Timer the system will ring on the extension again for as many times as the Message Wait Ring Count configurable default 10 times and at the interval set as the Me...

Page 907: ...ge Verification enabled each time a caller or an extension user records a message the VMS offers to the caller extension user the option verify the recorded message and re record the message if they want When the caller extension user uses the option to verify and re record the message the VMS sends the message to the mailbox of the receiver How to configure By default Message Verification is enab...

Page 908: ...NE System Manual Click the General Parameters sub link On this page scroll to Message Play Options By default Message Verification is enabled To disable Message Verification clear the check box Click Submit to save changes ...

Page 909: ...ilbox in the form of a new message with the prompt This message was not delivered to Extension Name 5 seconds of the message How to use Call the VMS by dialing 3931 The VMS takes you to your mailbox VMS responds with You have n new messages followed by the prompt Enter your mailbox password Enterpwd wav Enter your mailbox password VMS prompts You have n new no new messages VMS prompts To listen to...

Page 910: ...mbers If invalid destination is entered then the VMS will clear all the entries and will ask the mailbox owner to re enter all the destinations again Once a valid destination number is entered and no more extensions are selected the VMS understands it to be the end of list and sends the message ...

Page 911: ...rompts You have n new no new messages VMS prompts To listen to new messages press 1 to listen to old messages press 2 to send a message press 3 to change your mailbox settings press 4 to go to home position press 0 Mmmm wav Dial 4 VMS prompts For Mailbox Name Press 1 For message redirection Press 2 To delete all old messages of your mailbox press 3 to go to previous menu press 0 Chgmbset wav Dial ...

Page 912: ...902 Matrix ETERNITY NE System Manual ...

Page 913: ...d FTP71 server which can be used for Uploading and Downloading Configuration Files Upload configuration files using Windows FTP Click My Computer Type the current IP Address of the Ethernet Port of ETERNITY NE in the Address bar as ftp 192 168 1 101 Click Go or Press Enter key on your keyboard 71 FTP or File Transfer Protocol is a standard Internet Protocol that is used to exchange files between c...

Page 914: ...ix ETERNITY NE System Manual The Log on as window of the FTP server opens In the Password field enter the SE password default 1234 and click the Log On button All the Configuration folders appear in this window ...

Page 915: ... files in this folder Close the FTP window Restart the system after uploading the files The new configuration will be applicable only after the system restarts Upload configuration files using Mozilla Firefox Open the browser Mozilla Firefox on the computer connected to ETERNITY NE Make sure FireFTP Add on is installed in your browser Open Jeeves on the browser by typing the current IP Address of ...

Page 916: ...906 Matrix ETERNITY NE System Manual Click the Configuration Upload link Enter the password The configuration folders appear Right click the first file select the option Open link in FireFTP ...

Page 917: ...er appear on the left The FireFTP pane on the right displays the existing file s in the config folder Delete the existing file in the config folder Select the config files from the computer pane Click the upload arrow to copy the file in config folder in the FireFTP pane Close the FireFTP tabs to return to Jeeves ...

Page 918: ...tions will be applicable only after the system restarts Before you upgrade the system firmware you can save the existing application configuration driver web pages folder and files as backup for retrieval later When required you can copy and paste the same folder back on the FTP server of ETERNITY NE ...

Page 919: ...loading and Downloading System files Upload firmware files using Windows FTP Click My Computer Type the current IP Address of the Ethernet Port of ETERNITY NE in the Address bar as ftp 192 168 1 101 Click Go or Press Enter key on your keyboard The Log on as window of the FTP server opens 72 FTP or File Transfer Protocol is a standard Internet Protocol that is used to exchange files between compute...

Page 920: ...layed Open the system folder All the system files and web folder will be displayed You may either delete the existing files folder or copy these files folder to another location as backup Now copy the new system files in this folder Close the FTP window Restart the system after uploading the files The new firmware will be applicable only after the system restarts ...

Page 921: ...irefox on the computer connected to ETERNITY NE Make sure FireFTP Add on is installed in your browser Open Jeeves on the browser by typing the current IP Address of the Ethernet Port of ETERNITY NE Enter the Password default 1234 Click the Firmware Upgrade link Enter the password The firmware related files appear ...

Page 922: ...912 Matrix ETERNITY NE System Manual Right click on the first file select the Open link in FireFTP option The FireFTP opens Enter the password ...

Page 923: ...k the upload arrow to copy the file in system folder in the FireFTP pane Close the FireFTP tab to return to Jeeves Restart the system after uploading the files The new firmware will be applicable only after the system restarts Before you upgrade the system firmware you can save the existing application configuration driver web pages folder and files as backup for retrieval later When required you ...

Page 924: ...log Server on the IP network You can view the system debug messages on the remote server Each debug message includes the MAC Address of Ethernet port of ETERNITY NE which sends the debug messages to the Syslog server To configure Debug Settings Open Jeeves Log in as System Engineer Click the Administration link Click the Maintenance link under Administration Click the System Debug sub link The Sys...

Page 925: ...fault port number is 514 Select the application processes you want to debug VMS Application SMTP Configuration Transfer VoIP Ethernet Port Debug Select the Enable Debug check box to send debug to the Syslog server In the Syslog Server Address field enter the server address and server port number where the debug log is to be sent Default port number is 514 Select the desired Debug Level from the fo...

Page 926: ...e Start Port field enter the number of the selected Port Type from which the system should start debugging In the End Port field enter the number of the selected Port Type after which the system should end debugging If you want to debug a range of ports configure the starting and ending port numbers in the Start Port and End Port fields ...

Page 927: ...Port field enter the number of the selected Port Type from which the system should start debugging In the End Port field enter the number of the selected Port Type after which the system should end debugging If you want to debug a range of ports configure the starting and ending port numbers in the Start Port and End Port fields To debug a single port define the Start and End Port numbers as the s...

Page 928: ...r Administrator Click the link PCAP Trace to open the page In the Filter Settings decide the type of packets to be captured and set the Filter accordingly The Filter should be maximum 60 characters in length all ASCII characters are allowed By default this field is blank So all packets will be captured Refer to the following examples to know how to set the Filters To capture only SNMP traces Filte...

Page 929: ...m stops packet capturing once the maximum allotted memory of 1 MB RAM is utilized Under Status the Number of Packets and bytes captured as per the filter setting will be displayed as Packets Captured and Total Bytes respectively Capturing of packets will not stop if you open any other page of Jeeves So you may continue using Jeeves for any other purpose while PCAP Trace is being used When the pack...

Page 930: ...older The current packets captured will not be deleted after you have saved the trace file The current packets will be deleted when you start the PCAP capture again You may log out of Jeeves Now you can open the trace files using Wireshark or Ethereal or any other similar software which supports opening of trace files ...

Page 931: ...Manual 921 CHAPTER 10 System Status System Details Open Jeeves Log in as System Engineer Click the Administration link Click Status link Click System Details link The following details will be displayed You may log out of Jeeves ...

Page 932: ...atus Open Jeeves Log in as System Engineer Click the Administration link Click Status link Click the Memory Status link The status of the VMS Card memory appears on your screen Voice Mail Memory Status Total Memory of the VMS in MB and Minutes Total Memory Consumed by Prompts and Responses in MB and Minutes Total Memory Allotted to Mailboxes in MB and Minutes Total Memory Consumed by Voice Mail Us...

Page 933: ...ted for viewing mailbox status Name This is the name assigned to the extension Allotted Voice Mail If mailbox is assigned to the extension it displays Yes If no mailbox is assigned No will appear Allotted Voice Mail Box Size Minutes The size of the mailbox in minutes assigned to the extension Memory Consumed by Voice Mail User The current status of the mailbox memory of the extension New Voice Mai...

Page 934: ...The status of mobile port 1 Mobile 1 appears on your screen Port Status This is the status of the connection showing Initialization with the Network Registering with the Network Idle or Busy state of the network It also shows errors and alerts when SIM is absent the wrong SIM PIN has been entered SIM PUK is required IMEI This is the unique identification number of the GSM engine each Mobile port ...

Page 935: ...ceiver Station Location Area Code LAC The LA Location Area is a group of cells defined by the Operator The LAC Location Area Code uniquely identifies a LA within a PLMN Public Land Mobile Network Call Duration This is the total call duration of matured outgoing calls74 on the Mobile port This data is used for calculating Answer Seizure Ratio ASR for the port It is displayed in MMMMMM SS format Cal...

Page 936: ...calls Reset ASR and ACD This field allows the System Engineer to reset manually the ASR and the ACD of the Mobile port The parameters Total Call duration Number of matured calls Total Number of OG Calls ASR and ACD are saved in the configuration and are not reset on Power OFF condition The system maintains the statistics for the last 999 calls When the total number of outgoing calls exceeds 999 th...

Page 937: ...atrix ETERNITY NE System Manual 927 VoIP Status To view VoIP Status Open Jeeves Log in as System Engineer Click the Administration link Click Status link Click VoIP Status link You may log out of Jeeves ...

Page 938: ...tus Open Jeeves Log in as System Engineer Click the Administration link Click the Status link Click SIP Trunk Status link The status of SIP trunk 1 SIP 1 appears on your screen To view the status of SIP trunks 2 3 and 4 click the tab SIP 2 SIP 3 SIP 4 You may log out of Jeeves ...

Page 939: ...NE System Manual 929 SIP Extension Status To view SIP Extension Status Open Jeeves Log in as System Engineer Click the Administration link Click the Status link Click SIP Extension Status link You may log out of Jeeves ...

Page 940: ... ETERNITY NE System Manual Network Status To view Network port Status Open Jeeves Log in as System Engineer Click the Administration link Click the Status link Click Network Status link You may log out of Jeeves ...

Page 941: ...ltage Tip Ring 48V Nominal DTMF Detection ITU T Q 24 Return Loss 18dB Longitudinal balance 50dB Transmission Level Adjust Tx Gain 10dB to 6dB Rx Gain 10dB to 6dB Ringing Trapezoidal 60VRMS 25Hz and Sinusoidal 52VRMS 25Hz REN 3 CLI Presentation DTMF FSK ITU T V 23 and FSK Bellcore 202 Protection Over Voltage Secondary Protection Physical Connector RJ11 CO 2 WIRE TRUNK Signaling Loop Start Loop Limi...

Page 942: ...ivity Better than 106dBm Protocol AT Command Interface External Antenna One Antenna per GSM Port 1 8 3 0 dBi 50 SMA Male Connector Omni Directional with Cable of 3 Meters Length UMTS 3G Frequency Band MHz Quad Band GSM850 EGSM900 DCS1800 PCS1900 UMTS A Module Tri Band WCDMA 850 1900 2100 UMTS E Module Tri Band WCDMA 900 1900 2100 Compliant ETSI GSM Phase 2 2 SIM Card One SIM Per UMTS 3G Port SIM I...

Page 943: ...p Alive Voice CODECs G 711 A law µ Law G 723 G 729AB GSM FR and iLBC Fax T 38 Relay and Pass Through Quality of Service SIP QoS and RTP QoS Security MD5 Authentication for SIP Password Protected Configuration by Admin and User Data Network Ethernet RJ45 Port Auto MDIX 10 100 base T Auxiliary Ports Digital Output Port Power Relay Resistive Load 1 0A 24VDC Operation Time 8ms Max RJ45 Door Phone Port...

Page 944: ... VoIP Trunks 4 4 4 4 IP Extensions 16 16 16 16 GSM UMTS 3G Trunks 2 2 2 2 Door Phone with Relay 1 1 1 1 Voice Mail System 4 Channels 4 Channels 4 Channels 4 Channels Voice Modules for Auto attendant Voice Tones Voice Help 16 Modules of 14 seconds each 16 Modules of 14 seconds each 16 Modules of 14 seconds each 16 Modules of 14 seconds each Ethernet RJ45 Port Auto MDIX 10 100 Base T Product Name De...

Page 945: ...phony over UMTS 3G Networks ETERNITY NE UMTS E Module to insert 1 SIM card for Voice Telephony over UMTS 3G Networks ETERNITY NE IP SERVER Module to provide VoIP telephony with 4 SIP Trunk Connectivity ETERNITY NE 4WDP Module to connect 4 Wire Door phone and Relay activated device i e Door Opener ETERNITY NE VMS 4 Channel Voice Mail to attend 4 Simultaneous Calls and Voice Mailboxes for Individual...

Page 946: ... Num11 wav Eleven 013 Num12 wav Twelve 014 Num13 wav Thirteen 015 Num14 wav Fourteen 016 Num15 wav Fifteen 017 Num16 wav Sixteen 018 Num17 wav Seventeen 019 Num18 wav Eighteen 020 Num19 wav Nineteen 021 Num20 wav Twenty 022 Num21 wav Twenty One 023 Num22 wav Twenty Two 024 Num23 wav Twenty Three 025 Num24 wav Twenty Four 026 Num25 wav Twenty Five 027 Num26 wav Twenty Six 028 Num27 wav Twenty Seven...

Page 947: ...wd wav Invalid password 056 PreName wav More than one match found Matching names will be played one by one Press 1 after the name you wish to select To skip to the next name press 2 to go to home position press 0 057 Empty wav Sorry no match found 058 Plscont wav Please continue 059 DialAgn wav Invalid destination Enter all the destinations again 060 Noextn wav Destination not specified 061 Recmsg...

Page 948: ... Programming mode 086 Num1000 wav Blank 087 LeavemsgI wav Blank 088 Extra15 wav Blank 089 Extra16 wav Blank 090 Whichbox wav Enter your extension number for mailbox management 091 DialName wav Please enter first three letters of the name 092 PreLeave wav More than one match found Matching names will be played one by one Press 1 after the name to leave a message Press 2 to skip to next station name...

Page 949: ...ilbox 114 Match wav The Name is Selected 115 Msgfail wav This message was not delivered 116 Msgread wav This message was read 117 PerMB wav Blank 118 DeptMB wav Blank 119 Extra22 wav Blank 120 Enterpwd wav Enter your mailbox password 121 Youhave wav You have 122 Newmsg wav New Message 123 Newmsgs wav New Messages 124 Nonewmsg wav You have 0 New messages 125 Mmmm wav To listen to new message press ...

Page 950: ...ype press 1 to record greeting press 2 to play greeting press 3 to go to previous menu press 0 141 Nofclity wav This facility is not provided to you 142 MbNotTyp wav To cancel message notification press 1 to set immediate message notification press 2 to set scheduled message notification press 3 to go to previous menu press 0 143 MbMsgNot wav For message notification in morning zone press 1 for me...

Page 951: ...r message after the beep and press 164 RecMsgEnd wa v to end 165 Pound wav Pound 166 RecNameStopC ode wav Record your name after the beep and press 167 DelAllCnf wav Blank 168 DelAllDone wav Blank 169 LeavemsgU wav Blank 170 MsgdestU wav Blank 171 EntertimeI wav Enter the time HH MM in Twenty four hour format To cancel all alarms press 172 EntertimeU wav Enter the time HH MM in Twelve hour format ...

Page 952: ...not be set Please call Operator for further assistance 191 Remindernoset wav Sorry Your Reminder cannot be set Please call Operator for further assistance 192 RemoteExt wav Enter the Extension number for which you have to set or cancel Wake Up Alarm 193 RemoteExtH wa v Enter the Room number for which you have to set or cancel Wake Up Alarm 194 PreEntry2 wav More than one match found Names will be ...

Page 953: ...your Reminder call Music of 5 seconds 214 SWakeUpgreeti ng wav This is your Wake up Call For Acknowledge Please Press 0 Music of 5 seconds 215 SDailyWakeUpg reeting wav This is your Daily Wake up Call For Acknowledge Please Press 0 Music of 5 seconds 216 SRemindergreet ing wav This is your Reminder call For Acknowledge Please Press 0 Music of 5 seconds 217 Acknowledge w av Your Alarm is acknowledg...

Page 954: ...944 Matrix ETERNITY NE System Manual 227 Extra40 wav Blank 228 Extra41 wav Blank 229 Extra42 wav Blank 230 Extra43 wav Blank No Filename Prompts Responses ...

Page 955: ... WA 2 0 7 1207 NE 2 0 8 1208 ID 2 0 9 1209 CA 2 0 10 1210 TX 2 0 11 1212 NY 2 0 12 1213 CA 2 0 13 1214 TX 2 0 14 1215 PA 2 0 15 1216 OH 2 0 16 1217 IL 2 0 17 1218 MN 2 0 18 1219 IN 2 0 19 1224 IL 2 0 20 1225 LA 2 0 21 1226 Ontario 2 0 22 1228 MS 2 0 23 1229 GA 2 0 24 1231 MI 2 0 25 1234 OH 2 0 26 1239 FL 2 0 27 1240 MD 2 0 28 1242 Bahamas 2 0 29 1246 Barbados 2 0 30 1248 MI 2 0 31 1250 BC 2 0 32 1...

Page 956: ...1276 VA 2 0 45 1281 TX 2 0 46 1284 BVI 2 0 47 1289 Ontario 2 0 48 1301 MD 2 0 49 1302 DE 2 0 50 1303 CO 2 0 51 1304 WV 2 0 52 1305 FL 2 0 53 1306 Saskatchewan 2 0 54 1307 WY 2 0 55 1308 NE 2 0 56 1309 IL 2 0 57 1310 CA 2 0 58 1312 IL 2 0 59 1313 MI 2 0 60 1314 MO 2 0 61 1315 NY 2 0 62 1316 KS 2 0 63 1317 IN 2 0 64 1318 LA 2 0 65 1319 IA 2 0 66 1320 MN 2 0 Index Area Code Area Name Pulse Rate Type ...

Page 957: ...47 NY 2 0 79 1351 MA 2 0 80 1352 FL 2 0 81 1360 WA 2 0 82 1361 TX 2 0 83 1386 FL 2 0 84 1401 RI 2 0 85 1402 NE 2 0 86 1403 Alberta 2 0 87 1404 GA 2 0 88 1405 OK 2 0 89 1406 MT 2 0 90 1407 FL 2 0 91 1408 CA 2 0 92 1409 TX 2 0 93 1410 MD 2 0 94 1412 PA 2 0 95 1413 MA 2 0 96 1414 WI 2 0 97 1415 CA 2 0 98 1416 Ontario 2 0 99 1417 MO 2 0 100 1418 Quebec 2 0 Index Area Code Area Name Pulse Rate Type Ign...

Page 958: ...1450 Quebec 2 0 114 1456 NANParea 2 0 115 1469 TX 2 0 116 1473 Grenada 2 0 117 1478 GA 2 0 118 1479 AR 2 0 119 1480 AZ 2 0 120 1484 PA 2 0 121 1500 NANParea 2 0 122 1501 AR 2 0 123 1502 KY 2 0 124 1503 OR 2 0 125 1504 LA 2 0 126 1505 NM 2 0 127 1506 NewBrunswick 2 0 128 1507 MN 2 0 129 1508 MA 2 0 130 1509 WA 2 0 131 1510 CA 2 0 132 1512 TX 2 0 133 1513 OH 2 0 134 1514 Quebec 2 0 Index Area Code A...

Page 959: ...61 FL 2 0 147 1562 CA 2 0 148 1563 IA 2 0 149 1567 OH 2 0 150 1570 PA 2 0 151 1571 VA 2 0 152 1573 MO 2 0 153 1574 IN 2 0 154 1575 NM 2 0 155 1580 OK 2 0 156 1585 NY 2 0 157 1586 MI 2 0 158 1600 Canada 2 0 159 1601 MS 2 0 160 1602 AZ 2 0 161 1603 NH 2 0 162 1604 BC 2 0 163 1605 SD 2 0 164 1606 KY 2 0 165 1607 NY 2 0 166 1608 WI 2 0 167 1609 NJ 2 0 168 1610 PA 2 0 Index Area Code Area Name Pulse Ra...

Page 960: ...81 1631 NY 2 0 182 1636 MO 2 0 183 1641 IA 2 0 184 1646 NY 2 0 185 1647 Ontario 2 0 186 1649 T CIsland 2 0 187 1650 CA 2 0 188 1651 MN 2 0 189 1660 MO 2 0 190 1661 CA 2 0 191 1662 MS 2 0 192 1664 Montsrat 2 0 193 1670 CNMI 2 0 194 1671 GU 2 0 195 1678 GA 2 0 196 1682 TX 2 0 197 1684 AS 2 0 198 1700 NANParea 2 0 199 1701 ND 2 0 200 1702 NV 2 0 201 1703 VA 2 0 202 1704 NC 2 0 Index Area Code Area Na...

Page 961: ...717 PA 2 0 215 1718 NY 2 0 216 1719 CO 2 0 217 1720 CO 2 0 218 1724 PA 2 0 219 1727 FL 2 0 220 1731 TN 2 0 221 1732 NJ 2 0 222 1734 MI 2 0 223 1740 OH 2 0 224 1754 FL 2 0 225 1757 VA 2 0 226 1758 St Lucia 2 0 227 1760 CA 2 0 228 1762 GA 2 0 229 1763 MN 2 0 230 1765 IN 2 0 231 1767 Dominica 2 0 232 1769 MS 2 0 233 1770 GA 2 0 234 1772 FL 2 0 235 1773 IL 2 0 236 1774 MA 2 0 Index Area Code Area Name...

Page 962: ...2 VT 2 0 249 1803 SC 2 0 250 1804 VA 2 0 251 1805 CA 2 0 252 1806 TX 2 0 253 1807 Ontario 2 0 254 1808 HI 2 0 255 1809 DomRepub 2 0 256 1810 MI 2 0 257 1812 IN 2 0 258 1813 FL 2 0 259 1814 PA 2 0 260 1815 IL 2 0 261 1816 MO 2 0 262 1817 TX 2 0 263 1818 CA 2 0 264 1819 Quebec 2 0 265 1828 NC 2 0 266 1829 DomRepub 2 0 267 1830 TX 2 0 268 1831 CA 2 0 269 1832 TX 2 0 270 1843 SC 2 0 Index Area Code Ar...

Page 963: ...84 1866 NANParea 2 0 285 1867 Yukon 2 0 286 1868 Tri Tob 2 0 287 1869 St K N 2 0 288 1870 AR 2 0 289 1876 Jamaica 2 0 290 1877 NANParea 2 0 291 1878 PA 2 0 292 1888 NANParea 2 0 293 1900 NANParea 2 0 294 1901 TN 2 0 295 1902 N Scotia 2 0 296 1903 TX 2 0 297 1904 FL 2 0 298 1905 Ontario 2 0 299 1906 MI 2 0 300 1907 AK 2 0 301 1908 NJ 2 0 302 1909 CA 2 0 303 1910 NC 2 0 304 1912 GA 2 0 Index Area Co...

Page 964: ...17 1937 OH 2 0 318 1939 PrtoRico 2 0 319 1940 TX 2 0 320 1941 FL 2 0 321 1947 MI 2 0 322 1949 CA 2 0 323 1951 CA 2 0 324 1952 MN 2 0 325 1954 FL 2 0 326 1956 TX 2 0 327 1970 CO 2 0 328 1971 OR 2 0 329 1972 TX 2 0 330 1973 NJ 2 0 331 1978 MA 2 0 332 1979 TX 2 0 333 1980 NC 2 0 334 1985 LA 2 0 335 1989 MI 2 0 336 0117 Kazkstan 2 337 01120 Egypt 2 338 01127 South Africa 2 Index Area Code Area Name Pu...

Page 965: ...46 Sweden 2 352 01147 Norway 2 353 01148 Poland 2 354 01149 Germany 2 355 01151 Peru 2 356 01152 Mexico 2 357 01153 Cuba 2 358 01154 Argentine 2 359 01155 Brazil 2 360 01156 Chile 2 361 01157 Colombia 2 362 01158 Venezuela 2 363 01160 Malaysia 2 364 01161 Australia 2 365 01162 Indonesia 2 366 01163 Philippines 2 367 01164 NZ 2 368 01165 Singapore 2 369 01166 Thailand 2 370 01181 Japan 2 371 01182 ...

Page 966: ...21 Senegal 2 387 011222 Mauritania 2 388 011223 Mali 2 389 011224 Guinea 2 390 011225 IvoryCoast 2 391 011226 BurkinaFaso 2 392 011227 Niger 2 393 011228 Togolese 2 394 011229 Benin 2 395 011230 Mauritius 2 396 011231 Liberia 2 397 011232 SierraLeone 2 398 011233 Ghana 2 399 011234 Nigeria 2 400 011235 Chad 2 401 011236 CenAfrica 2 402 011237 Cameroon 2 403 011238 CapeVerde 2 404 011239 SaoTome 2 ...

Page 967: ...ya 2 420 011255 Tanzania 2 421 011256 Uganda 2 422 011257 Burundi 2 423 011258 Mozambiqu 2 424 011260 Zambia 2 425 011261 Madagascar 2 426 011262 Reunion 2 427 011263 Zimbabwe 2 428 011264 Namibia 2 429 011265 Malawi 2 430 011266 Lesotho 2 431 011267 Botswana 2 432 011268 Swaziland 2 433 011269 Comoros 2 434 011290 StHelena 2 435 011291 Eritrea 2 436 011297 Aruba 2 437 011298 FaroeIsland 2 438 011...

Page 968: ...5 Belarus 2 455 011376 Andorra 2 456 011377 Monaco 2 457 011378 SanMarino 2 458 011379 VaticanCity 2 459 011380 Ukraine 2 460 011381 Yugoslavia 2 461 011385 Croatia 2 462 011386 Slovenia 2 463 011387 Bosnia 2 464 011389 Macedonia 2 465 011420 Czech Repub 2 466 011421 Slovakia 2 467 011423 Liechtensten 2 468 011500 Falkland 2 469 011501 Belize 2 470 011502 Guatemala 2 471 011503 El Salvador 2 472 0...

Page 969: ...011670 East Timor 2 489 011672 Antarctic 2 490 011673 Brunei 2 491 011674 Nauru 2 492 011675 PapuaNewGuin 2 493 011676 Tonga 2 494 011677 SolomonIslnd 2 495 011678 Vanuatu 2 496 011679 Fiji 2 497 011680 Palau 2 498 011681 Wallis Island 2 499 011682 Cook Islands 2 500 011683 Niuel Island 2 501 011684 AmerSamoa 2 502 011685 WSamoa 2 503 011686 Kiribati 2 504 011687 NewCaledonia 2 505 011688 Tuvalu 2...

Page 970: ...1960 Maldives 2 522 011961 Lebanon 2 523 011962 Jordan 2 524 011963 SyrianArab 2 525 011964 Iraq 2 526 011965 Kuwait 2 527 011966 SaudiArabia 2 528 011967 Yemen 2 529 011968 Oman 2 530 011971 UAE 2 531 011972 Israel 2 532 011973 Bahrain 2 533 011974 Qatar 2 534 011975 Bhutan 2 535 011976 Mongolia 2 536 011977 Nepal 2 537 011992 Tajikistan 2 538 011993 Turkmenistan 2 539 011994 Azerbaijani 2 540 01...

Page 971: ...Matrix ETERNITY NE System Manual 961 543 2 544 2 545 2 546 2 547 2 2 998 2 999 2 Index Area Code Area Name Pulse Rate Type Ignore Digit Count ...

Page 972: ...nt Group Call Dialed Number Directory Digest Authentication SIP Direct Dialing in SIP Direct Inward Dialing DID Direct Inward System Access DISA Direct Station Selection Console DSS Console Distinctive Rings Do Not Disturb DND Do Not Disturb Remote Door Phone 4 Wire with Relay Dynamic DNS DDNS Dynamic Lock Manual Embedded SIP Registrar and Proxy Servers Emergency Calls Detection and Reporting Emer...

Page 973: ... Outgoing and Internal 12000 calls SA and SE Mode System Fault Log System Security Passwords Time Zone Display Trunk Auto Answer Trunk Reservation Virtual Stations Voice Mail Integration Voice Mail to Email Notification Voice Prompts for Tones Walk in Class of Service Web based Programming LICENSED FEATURES IP USERS LICENSE IP8 License to enable 8 IP Users VMS LICENSE License to enable Voice Mail ...

Page 974: ...ocation Code Number TAC Account Code by Number 1058 Account Code Account Code by Name 1059 Account Name Once Only Alarm 161 Hours Minutes 1 Daily Alarms 161 Hours Minutes 2 Cancel Once Only Daily Alarm 161 Set Cancel Voice Guided Alarm 163 Follow VMS Prompts Auto Call Back On Busy 2 Auto Call Back On No Reply 2 Cancel Auto Call Back 102 Auto Redial 17 Cancel Auto Redial 1070 Barge In 4 Last Ten di...

Page 975: ...up VMS Call Forward If No Reply All Calls to External Number 133 Trunk Access Code Dest Number Call Forward If Busy or No Reply 134 Extension Department Group VMS Call Forward If Busy or No Reply All to External Number 134 Trunk Access Code Dest Number Call Forward Dual Ring 1361 Disable Call Forward Dual Ring 1360 Cancel Call Forward 130 Call Forward Scheduled 1175 Time Zone Put the caller on Hol...

Page 976: ...ch with Extension Flash TAC External Number Go OnHook Blind Transfer to Mail Box VMS Flash 1078 Extension Enable disable CLIR 103 Cancel all Extension features 1051 Conference 3 Party Flash 0 Conference Unsupervised Flash Schedule a Conference 194 Conference Number Conference Password Initiate a Conference 195 Conference Number Conference Password To include a Extension in a midway of conference 1...

Page 977: ...cheduled Mode 1171 Access Code of Door Phone 1 Set Door Phone as Manual Mode 1171 Access Code of Door Phone 2 Set Door Phone to route calls to an extension 1172 Access Code of Door Phone 1 Set Door Phone to route calls to an external number 1172 Access Code of Door Phone 2 To open the Door Lock 1173 Set Dynamic Timer 142 User Password Minutes Change Toll Control Level 141 User Password Level Flash...

Page 978: ...xtension Number User Password Set Hotline 151 Extension Set Hotline Timer 154 Seconds Hot Outward Dialing 152 Trunk Access Code HOD with Number 153 Trunk Access Code Number Cancel Hotline HOD 150 Interrupt Request 3 Last Caller Recall 1092 Last Number Redial 7 To Activate LCS 1094 1 To Deactivate LCS 1094 0 Set Live Call Supervision 1098 Destination Extension Meet Me Paging Caller 1093 Page Zone N...

Page 979: ...ieval 1077 Mute 1052 Call to Operator 9 Paging 1074 Page Zone Number Publishing Presence by extension user 104 Password Index No To view Presence Status 1097 Extension Number Raid 5 RCOC in DISA Mode on dial tone Set Reminder 162 DD MM YYYY HH MM Cancel Reminder 162 Set Cancel Voice Guided Reminder 164 Follow VMS Prompts Room Monitor 1073 Extension Selective Port Access 69 Port Type Port Number ...

Page 980: ... 1057 Enter System Administrator Mode 1 92 SA Password Exit SA Mode 1 92 SA Command 1072 Enter System Engineer Mode 1 91 SE Password Exit SE Mode 00 Reserve a Trunk 6 Cancel a Reserved Trunk 102 User Absent 104 User Password 0 User Present 104 User Password 1 Change User Password 114 Old User Password New User Password Voice Help 1090 Voice Mail System 3931 To Walk In 111 1 Extension Password To W...

Page 981: ...nting Software CCC Call Cost Calculation CCWT External Call Waiting Tone CD Carrier Detect CDC Call Duration Control CDR Call Detail Record CLIP Calling Line Identification and Presentation CLIR Calling Line Identity Restriction CO Central Office COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction COS Class of Service CPC Calling Party Control CPD Call Pr...

Page 982: ...tal Output Port DSR Data Signal Ready DST Daylight Saving Time DTMF Dual Tone Multi Frequency DTR Data Terminal Ready EID Exchange ID ENQ Enquiry ETX End of Text FAS Frame alignment signal FIFO First In First Out FM Frequency Modulation FSK Frequency Shift Keying FTP File Transfer Protocol GDT Gas Discharge Tube GND Ground GSM Global System for Mobile GPRS General Purpose Radio Service HDSL High S...

Page 983: ...umber Redial LOF Loss of Frame LOS Loss of signal LSR Least Cost Routing MAC Media Access Control Address MCC Mobile Country Code MCI Malicious Call Identification MDF Main Distribution Frame MFA Multi Frame Alignment MNC Mobile Network Code MOH Music on Hold MOV Metal Oxide Varistor MS Mobile Station MSC Mobile Switching Center MSN Multiple Subscribers Numbers MTBF Mean Time between Failures NH N...

Page 984: ...ection Module PPS Pulse per second PS Power Supply PSK Phase Shift Keying PSTN Public Switched Telephone Network PUK Personal Unlock Key QAM Quadrature Amplitude Modulation QSIG Q Signaling RA Right Align RBT Ring Back Tone RF Radio Frequency RI Ring Indicator RLSD Receive Line Signal Detector also called Carrier Detect RTC Real Time Clock RTS Request to Send RXD Receive data SA System Administrat...

Page 985: ... Start of Text SPID Service Provider Identifier TAC Trunk Access Code TAG Trunk Access Group TCM Trellis Coding Modulation TCP IP Transmission Control Protocol Internet Protocol CO Two Wire Trunks 2 wire Analog Trunk Card UART Universal Asynchronous receiver transmitter UPS Un interrupted Power Supply VIC Voice Interface Card VLR Visitor Location Register VMS Voice Mail System VMA Voice Message Ap...

Page 986: ... Products which have been damaged by lightning storms water or power surges or which have been neglected altered used for a purpose other than the one for which they were manufactured repaired by customer or any party without Matrix s written authorization or used in any manner inconsistent with Matrix s instructions 3 Products received improperly packed or physically damaged 4 Products damaged du...

Page 987: ...y Except for the obligations specifically set forth in this Warranty Policy Statement in no event shall Matrix be liable for any direct indirect special incidental or consequential damages whether based on contract or any other legal theory and where advised of the possibility of such damages Neither Matrix nor any of its distributors dealers or sub dealers makes any other warranty of any kind whe...

Page 988: ... its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are ...

Page 989: ...his General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modificatio...

Page 990: ...t derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for ot...

Page 991: ...valent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automati...

Page 992: ...ve made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of ...

Page 993: ... THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMANES INCLUDING ANY NENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMANES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY ...

Page 994: ...pothetical commands show w and show c should show the appropriate parts of the General Public License Of course the commands you use may be called something other than show w and show c they could even be mouse clicks or menu items whatever suits your program You should also get your employer if you work as a programmer or your school if any to sign a copyright disclaimer for the program if necess...

Page 995: ...Matrix ETERNITY NE System Manual 985 ...

Page 996: ...om Ltd képviselete Matrix termékek importőre kizárólagos forgalmazója 1095 Budapest Mester u 34 Telefon 218 5542 215 9771 215 7550 216 7017 216 7018 Fax 218 5542 Mobil 30 940 1970 20 949 2688 E mail delton delton hu Web www delton hu www matrixtelecom hu ...

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