Matrix ETERNITY NE, System Manual

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Matrix ETERNITY NE System Manual 273
Recording Voice Messages
The VMS of ETERNITY NE supports voice messages for different functions, which are broadly classified as:
• System Greetings : These are voice messages played when a new call lands on the VMS. Callers are
greeted according to the time of the day - morning, afternoon, evening (Time Zone). A different System
Greeting can also be played to callers on holidays.
System Greetings are played to callers when the VMS Auto Attendant feature is enabled on trunks.
• Mailbox Greetings: These messages are played to callers when they are diverted to the extension user’s
mailbox to leave a message. Extension users can record personal mailbox greeting messages of their
choice.
• Welcome Messages: These are voice guidance messages played to the callers who call the VMS.
Welcome messages help the callers navigate through the VMS (graph and its nodes). Welcome messages
are played according to the time of the day, i.e. the Time Zone programmed in the system.
Welcome Messages are played to callers when the VMS Auto Attendant feature is enabled on trunks.
• Graph-Node Messages: These are voice guidance messages that are played to help the caller take some
action once they have entered the VMS (graph). Refer the topic “Graphs and Nodes” to know more.
• Prompts/Responses: These are voice guidance messages that are played to the caller in response to the
action taken (i.e. when the caller dials a digit).
For all of these message types, audio files containing the appropriate recorded voice guidance messages are
loaded in the configuration of the VMS Card. The VMS plays the messages related to the function it is performing.
For example, if Multi-stage DID (the VMS Auto Attendant feature) is enabled on a trunk, the VMS plays messages
relevant to the Multi-level DID profile programmed for the current Time Zone. This helps the caller navigate through
the graph and nodes assigned to the Multi-level DID Profile for the Time Zone. At each node, the VMS plays the
related message, as explained below:
• The VMS plays the default System Greeting and Welcome message to the caller according to the time of
the day, e.g.:
“Good Morning”. “Welcome. Please dial the extension number or to dial by name, press 7. To
leave a message, press 6. To go to Operator, press 9. For more options, press 0. To disconnect, press #”.
• As the caller navigates, the VMS plays the pre-recorded voice messages related to the particular node the
caller has reached. If the caller dials 6 to leave a message, the VMS takes the caller to the message node,
and plays voice message for this node, e.g.:
“Dial 1 to leave a message, ‘2’ to disconnect, ‘0’ to go to
Home Position”.
• If the caller dials 1 to leave a message, the VMS plays the prompt: “Record your Message after the beep
and press any digit to end” .
• After the caller has recorded the message and dialed a digit, the VMS plays back the recorded message:
“The message you recorded is....”
• The VMS responds with the option of message verification: “To re-record the message, press 1, to confirm
press 2.”