Matrix ETERNITY NE, System Manual

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Matrix ETERNITY NE System Manual 423
Call Logs
What's this?
ETERNITY stores the details of 20 each, of the following types of calls:
• Missed calls: incoming calls that were not answered by extension users.
• Answered calls: incoming calls answered by extension users.
• Dialed calls: calls made by extension users.
The call history of each of the above types of calls is stored by Name, Number, and Date-Time of the Call.
If there is no name in the CLI of the above types of calls, the system stores and displays the Number and the Date-
Time. In case there is no number in the CLI, the system will display the Port number on/from which the call was
received/made.
The Call Logs contain details of both internal as well as external calls made or received by the extension users.
The Call Logs feature is supported on DKP extensions only.
Using call logs you can:
• view call history: you can see the calls you missed, answered or dialed.
• make calls: you can call any number that you have missed, answered, or dialed.
• edit the numbers: you can change or modify the number in the call log. This is useful when the CLI
received and stored in the call log is not in the same format that is to be used to make calls.
• save the numbers: you can store the external numbers in your call logs in the “ Personal Directory" and
use them for “Personal Abbreviated Dialing” .
The maximum number of calls that can be stored under each Call Log type is 20. The logs will be cleared
automatically using the First-In, First-Out method, i.e. the latest call detail will replace the record of the oldest call
detail.
Given the limited Call Log capacity, the system allows you to choose if you want internal calls to be displayed or not
in the Missed, Answered and Dialed Call Logs, and accordingly stores the internal calls in the logs.
The system stores each Missed, Answered and Dialed call individually even if the same number is received
multiple times.
How to configure
This feature does not require any specific configuration, except:
• Selecting whether internal calls should be logged in the Missed, Answered and Dialed Call Logs. This can
be done on the '
“System Parameters” ' page under Advanced Settings .
• Programming of a DSS key for the Call Logs feature.See “Phone Key Settings” under “DKP Extensions”
for instructions. Also see, “Matrix Extended IP Phone Key Settings” under “SIP Extensions” .