Matrix ETERNITY NE, System Manual

Page: 532 / 996

522 Matrix ETERNITY NE System Manual
• The system checks if Rotation is enabled in the group of extensions in the Department.
• As the Rotation flag is enabled, and the first call was landed on A, the system lands the call on the next
extension B.
• Extension B rings for the duration of the Ring Timer (configurable; default: 15 seconds). If the Continuous
Ring flag is enabled for B, it will continue to ring, even as the system hunts for another extension in the
group to land the call.
• A third call internal/external made to Department 391.
• The same process as described above will be repeated.
• But the system will land the call on extension C first, because Rotation flag is enabled for this group of
extensions.
• The subsequent incoming calls will land on the extension which is next to the one that received the last
call. So the next call to the Department will land on extension D, the one thereafter on A, and so forth.
Thus for each call, the system will hunt for a landing extension as per the Rotation set for the deparment extension
group. The extensions will ring for the duration of the Ring Timer, either continuously or one-by-one (as per the
Continuous Flag configured), and according to the sequence in which the extensions in the group are arranged.
Rotation ensures equal distribution of call traffic. If Rotation is disabled, the fresh call will always land on first
extension of the Department group.
Voice Mail
If your system has the Voice mail module, a Department Group can be assigned a common mailbox for Voice mail,
called the
Department Group Mailbox . You can assign Department Group Mailbox to selected extensions or to all
extensions in the Department.
To take the example of Extensions A, B, C, D with the Department Access Code 391 further,
• Extensions A, B, C and D are all members of Department Group 1 with the Access Code 391.
• Department Group Mailbox is assigned to all the four extensions.
• When there is a new message in the Group Mailbox, all four extensions - A, B, C, D - will get the Message
Wait Notification.
• The message wait notification may be a Stuttered Dial Tone or a Voice Message when the extension user
goes OFF-Hook, or blinking of the LED Lamp on the extension, or a Ring.
33
• To the first extension that answers the notification call, for example, Extension A, the Voice mail System
informs about the new message(s) waiting in the Department Group Mailbox and in the Personal Mailbox.
"You have <x> new Message in your Personal Mail Box. You have <y> new Messages in your Department
Group Mail Box."
• If there is no new message in both mailboxes, the VMS will play the message: "You have Zero new
Message."
• If there is a new message in the Department Group Mailbox, but none in the Personal Mailbox, the
VMS will play the message:
"You have <x> new Message in your Department Group Mailbox."
• If there is no new message in the Department Group Mailbox, but new message in the Personal
Mailbox, the VMS will play the message:
"You have <x> new Message in your Personal Mailbox."
33. This will depend on the type of Message Wait Notification configured for the extension in its Voice mail Settings.