Matrix ETERNITY NE, System Manual

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704 Matrix ETERNITY NE System Manual
Priority
What’s this?
When ‘Priority’ is assigned to trunks, whenever there are incoming calls on multiple trunks at the same time, the call
on the trunk with higher priority will be answered by the landing destination extension/Operator first. When Priority
is assigned to Extensions, calls from extensions with higher priority will have precedence in landing on the
destination extension.
Higher Priority can be assigned to Extensions of important or higher ranking persons in an organization; for
example, calls from senior managers or top executives in an organization can be allowed to be answered first by
the destination extension. Higher Priority can be assigned to particular Trunks, so that when there are incoming
calls on different trunks at the same time, the call on the trunk with the higher priority gets answered first by the
destination extension. For instance, special or private trunk lines, trunk lines dedicated as help lines or emergency
trunks, or trunks designated as hotlines can be assigned greater priority.
How it works
Priority can be assigned to all Trunk types (Analog, Mobile, SIP) and Extension types (SLT, DKP, SIP).
To understand how this feature works, consider this illustration:
Here,
• There are two incoming calls, one on the Analog Trunk 01 and the Mobile Trunk 1 at the same time.
• Analog Trunk 1 has priority, ‘9’, the Mobile Trunk 1 is assigned priority ‘7’.
• Three extensions, 201, 202 and 302 are calling the Operator. Extension 301 has priority ‘7’, while
extensions 201 and 202 have the same priority, ‘5’.
CO
ETERNITY
201
202
1 2 3
4 5 6
7 8 9
0 * #
ab c de f
gh i j kl mno
pq rs t uv w xyz
Fwd Busy Fwd NR Cancel
DN D Voi ce Ma il Names
Mute Conf eren ce Tr ansfer
Hol d Rej ect Redi al
C LIR
H otli ne
S IP 2
S IP 1
CA4
CA3
CA2
CA1
Me nu S at 0 1 0 5:3 0
Mobile Trunk 1
Priority: 9
Incoming Call
at 10:00:10
1 2 3
4 5 6
7 8 9
0
*
#
ab c de f
gh i j kl mno
pq rs t uv w xyz
Fwd Busy Fwd NR Cancel
DND Voi ce Ma il Names
Mute Conf eren ce Transfer
Hol d Rej ect Redi al
C LI R
H ot li ne
S IP 2
S IP 1
C A4
C A3
C A2
C A1
Me nu S at 0 1 0 5:3 0
Priority: 5
(Calls Operator at 10:00:00)
Priority: 5
(Calls Operator at 10:00:05)
Priority: 7
(Calls Operator at 10:00:15)
Priority: 9
Priority: 7
Incoming Call
at 10:00:12 Mobile 1
GSM
CO1
Analog Trunk 1