Matrix ETERNITY NE, System Manual

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Matrix ETERNITY NE System Manual 527
• Now, double click the field Select Extensions for Department Group .
A multiple selection box opens. Select the extensions you want to include in this Department group from
the list box on the left. Configure Ring Time, Rotation, as desired.
• Configure Ring Timer(s) . This timer defines the time for which the extension, on which the call lands,
should ring. Default: 15 seconds.
• Select the check box Continuous Ring , if you want the extension to ring continuously until the call is
answered. The first extension will continue to ring even as the system hunts for other extensions in the
routing group to land the call. If the call still remains unanswered, the system will return the call to the first
extension once again. This flag is of no relevance, if you have selected only one member extension in the
department group.
• Select the check box Rotation , if you want to enable rotation of calls in the department group having
multiple member extensions. When enabled, each fresh call will land on the extension which is next to the
one that received the last call. This ensures equal distribution of incoming calls to all the destinations within
the group.
Rotation has no relevance if the department group has only one member extension.
• Repeat the same steps to configure another Department Group number.