Juniper JUNOS OS 10.3 - XML MANAGEMENT PROTOCOL GUIDE 6-30-2010, Command Reference Manual

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or are covered under warranty, and need post-sales technical support, you can access
our tools and resources online or open a case with JTAC.
•
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf .
• Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
.
•
JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
• Find CSC offerings: http://www.juniper.net/customers/support/
• Search for known bugs: http://www2.juniper.net/kb/
• Find product documentation: http://www.juniper.net/techpubs/
• Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/
• Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
•
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
•
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
• Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool:
https://tools.juniper.net/SerialNumberEntitlementSearch/
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
•
Use the Case Management tool in the CSC at
http://www.juniper.net/cm/
.
•
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, see
http://www.juniper.net/support/requesting-support.html .
Copyright © 2010, Juniper Networks, Inc. xliv
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