18
7
E8 How to respond for some question (As example step)
*When you receive some question from customer, please use this step for sold problem as sample.
Receive contact from customer
Ask machine serial number
Ask contents of question
*Circumstance of machine (Windy, Dusty, Floor condition and etc)
*Embroidery condition (Frame, Fabric, Thread, Pattern)
*Machine creations. (Create menu)
*Version of machine program.
*Version of Happylinf software.
*About connecting PC.
*etc.
You may prepare instruction book and parts book by customer.
Respond for customer’s question
*Advice by Instruction book and Parts book.
*Advice referencing maintenance manual.
*If you can not immediate, contact again after more detail check.
Ask customer’s contact number
*Phone, Fax and E-mail
OK
*If you find case of respond, contact customer kindly.
NG Visit your technician
*Ask schedule for visit
Summary of Contents for HCR3-1502
Page 1: ... Maintenance Manual for Embroidery Machine HCR3E SERIES Version 1 2 HappyJapan Inc ...
Page 104: ...105 4 7 3 Adjustment of timing detecting unit 8 Finally put the cover back on ...
Page 107: ...107 ...
Page 172: ...172 E7 Electric system diagram E7 1 Pulse motor driver PMD wiring ...
Page 173: ...173 E7 2 Pulse motor driver PMD setup ...
Page 174: ...174 E7 3 Inverter wiring ...
Page 175: ...175 E7 4 Electrical connection diagram ...
Page 176: ...176 ...
Page 177: ...177 ...
Page 178: ...178 E7 5 List of electrical connection diagram ...
Page 179: ...179 ...
Page 180: ...180 E7 6 Explanation of function clrcuit board HCD8122 LCD CE MX Board Ass y ...
Page 181: ...181 HCD8116 TP SW Circuit Board Ass y CN No Function CN1 Switch output LED input ...