517
Appendix/External Devices/Troubleshooting
After-sales service
d
If you have problems with your FOMA terminal
Before requesting repairs, see the "Malfunction Checklist" in this manual.
If you still have problems, call the technical inquiries number described on the back of the manual.
d
If, after contacting DoCoMo, you are informed that your FOMA terminal
is in need of repairs
Take your FOMA terminal to a designated repair shop. The repair shop is only open during business
hours. Take your warranty card with you.
■
During the warranty period
a
Repairs will be made free of charge based on the provisions of the warranty.
a
Take the warranty card with you when requesting repairs. Charges will apply even when the mobile
phone is still under warranty if the warranty card is not submitted, or if malfunction or damage is the
result of mishandling by the subscriber.
a
Charges will apply even within the warranty period for repairs resulting from use of devices and
accessories not specified by DoCoMo.
■
The FOMA terminal may not be able to be repaired for the following reasons
Mobile phones cannot be repaired in the following cases: the water exposure detection sticker
shows water exposure; tests determine that corrosion has occurred due to water exposure,
condensation, or perspiration; or the circuit board has been damaged or altered. These cases are
not covered by the warranty, and any repairs that may be possible will be carried out at the
subscriber's expense.
■
After the warranty period has expired
Repairs can be carried out upon request but at the subscriber's expense.
■
Stock period of parts
Replacement parts (required for maintaining the functionality of the FOMA terminal) will be kept in
stock for a minimum of six years following the termination of production. However, note that
depending on the failure, part repairs may not be able to be performed owing to lack of repair parts.
Repairs may still be able to be performed even after the stock period has expired. Call the technical
inquiries number described on the back of the manual.
■
Important
c
Do not attempt to modify phones or accessories.
a
Modification may result in fire, injury, or malfunction.
a
Technical standards have been established by law in order to prevent radio wave interference and network
disruption. Mobile phones or cards that do not meet these technical standards cannot be used.
a
Repairs to mobile phones that have been modified (disassembled, altered, painted, etc.) will only be carried
out if the user agrees to have the mobile phone restored to its original state in line with DoCoMo standards.
Requests for repair of modified mobile phones may be rejected.
a
If malfunction or damage occurs as a result of modification, charges will apply even if the mobile phone is still
under warranty.
c
Do not peel off the manufacturer's specification sticker put on the FOMA terminal.
The manufacturer's specification sticker certifies that the mobile phone meets technical standards. It may not be
possible to carry out repairs if the specifications cannot be confirmed because the sticker has been removed,
altered, etc.
c
The function settings or information about total call time may be cleared (reset) due to malfunction or repair of
the FOMA terminal. In this case, make the settings again.
c
Magnetic components are used for the following parts of the FOMA terminal. A cash card (ATM card, bank card),
etc, which is easily affected by magnetism, may become unusable if it is kept close to the components:
Neuropointer key, speaker, earpiece speaker, lower section of the display.
c
If your FOMA terminal gets wet or moist, immediately turn it off, remove the battery pack, and take the FOMA
terminal to a repair shop as soon as possible. However, the FOMA terminal may not be able to be repaired
depending on the condition.
