Altigen MAX Communication Server ACC 6.5, Administration Manual

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Chapter 4: System Configuration
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MAXCS ACC 6.5 Administration Manual
To configure music on hold to play a file
1. Make sure a VoIP board is installed (required for playing a file).
2. Check
Enable Callers on Hold or in Queue to Listen to Music or Recorded
Announcement .
3. Use the drop-down list to select the logical board ID of the VoIP board.
The system will play the default music-on-hold file when the user places the caller
on hold.
The default music-on-hold file is a .wav file called “MusicOnWaiting.wav”. The file is
located in the C:\PostOffice\phrases\Music folder. You can replace the file with a .wav
file (or an AltiGen PCM file). A .wav file must be in 8 kHz/ 8 bit/ Mono/ u-Law format.
Any optional music-on-hold files included with MAXCS are in that format. You can
convert your own .wav files to this format using Microsoft Windows Sound Recorder.
Note:
You may need to reduce the music volume level 70-80% to avoid distortion.
To replace the default music-on-hold file
1. Back up the default file.
2. On the
Audio Peripheral tab, uncheck the Enable Callers on Hold or in Queue
to Listen to Music or Recorded Announcement check box.
3. Rename the desired .wav file to “MusicOnWaiting.wav” and put it in the
C:\PostOffice\phrases\Music folder.
4. On the Audio Peripheral tab, check the Enable Callers on Hold or in Queue to
Listen to Music or Recorded Announcement check box.
Note:
If you have two files named MusicOnWaiting in the MusicOnWaiting folder, one a
.wav file and one a PCM file, the .wav file takes precedence.
RTP Resource Usage
In the event that MAXCS is controlling multiple gateway systems, the music source can
come from the primary system or another gateway system. When a music source is in
one gateway and listeners are in another gateway, one VoIP resource channel in each
gateway is used to convey the music stream.
Setting Greeting and Update Prompts
To play a prompt before placing the caller into a hold queue:
1. Select the Play Prompt Before Placing the Caller in Queue check box.
2. Use the drop-down list to select the prompt number you want to use for the greeting
message. (Creating prompts is discussed in “Phrase Management” on page 98.)
To play an update prompt every 60 seconds:
1. Check the Play Update Prompt Every 60 Seconds check box.
2. Use the drop-down list to select the prompt number you want to use for the greeting
message.
Note:
These settings will be used by all hunt groups and workgroups as the default
system queue phrase. However, these settings will be overridden by the
workgroup’s queue management phrase setting.