Altigen MAX Communication Server ACC 6.5, Administration Manual

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MAXCS ACC 6.5 Administration Manual 407
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TAPI Integration
If your office uses Microsoft Office Outlook, ACT!, or Goldmine—applications that let you
call contacts without manually dialing the telephone's keypad and that support the
Telephony Application Programming Interface (TAPI)—you can install AltiGen’s TAPI
gateway to use this functionality through your MAXCS installation.
An AltiGen TAPI License is required for each extension using the TAPI feature.
MAXCS implements its TAPI service provider based on TAPI 2.1 and, for the Windows
Vista operating system, TAPI 3.1.
Note:
Only outbound dialing functions are supported in the TAPI gateway. Users can
make outbound calls from their extensions, but call control functions such as
transfer, hold, and park, are not supported.
AltiGen's TAPI implementation has two components:
•
TAPI Proxy Server —installed on the MAXCS server system
•
TAPI Service Provider —installed on the client systems
Install TAPI Proxy Server and TAPI Service Provider after physically configuring your
MAXCS system. The TAPI Service Provider will automatically load the MAXCS
configuration. If you change the MAXCS configuration after installing TAPI, by physically
adding, removing, or moving extensions, you will have to uninstall and reinstall the TAPI
Service Provider to reload the MAXCS configuration.
Installing the TAPI Proxy Server
Your server must have a network connection with TCP/IP enabled.
To install AltiGen TAPI Proxy Server on the server
1. On your MAXCS CD-ROM, open the TAPI Gateway folder.
2. Open the Tapi_Server subfolder, and run SETUP.EXE.
The service is started automatically. No configuration parameters need to be set on the
server.
Setting Up the Client
Setting up the client involves:
•
Installing the AltiGen TAPI Service Provider on the client