Altigen MAX Communication Server ACC 6.5, Administration Manual

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Chapter 12: Trunk Configuration
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MAXCS ACC 6.5 Administration Manual
Setting General Trunk Attributes
Select a channel to view its current attributes. You can then set or change the following
attributes. If an option is grayed out, it is not available for that type of trunk:
•
Access Code —Assign a trunk access code to the selected trunk. If you need to use
a trunk access code other than 9, you must first set this up on the Number Plan
tab of System Configuration (see “Setting a System Number Plan” on page 48).
Note: There are two types of access code: Trunk Access Code (TAC) and Route
Access Code (RAC). TAC is a quick and easy way to select which trunk(s) you
would like to dial out from, especially when you want to reserve trunks for a
special dialing purpose. For example, you can set up TAC "7" and assign that
to trunk(s). These trunks will be reserved exclusively for users who know the
TAC "7".
Although TAC is easy to use, it does have limitations especially when you are
located in an area with a complicated dialing pattern or you need to set up
VoIP hop-off dialing.
RAC uses the Out Call Routing table, which has the flexibility to group trunks
into a route, assign routes to a specific dialing pattern, and add/delete digits
from the dialing pattern. It can solve most of the complicated dialing
problems. If your system is using RAC, you can set this TAC field to "None".
•
Area Code —The local area code for each trunk. Enter a three-digit area code. If left
blank, the trunk assumes the home area code defined in the General tab of the
System Configuration window. This configuration is for each trunk in the system and
will negatively affect features such as Zoomerang if the area code is not configured
prope rly.
•
Direction —The trunk direction can be Outgoing only, Incoming only, Both
Outgoing and Incoming, Paging , or E911 . The Both option is the system default.
Important:
If a trunk is in the hunt group of your company main number and you
configure this trunk as an "Outgoing" trunk, the incoming call will be
rejected by the system. To avoid this mistake, make sure you check
with your carrier to verify the hunting number before you configure a
trunk to Outgoing .