Altigen MAX Communication Server ACC 6.5, Administration Manual

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Chapter 19: Hunt Group Configuration
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MAXCS ACC 6.5 Administration Manual
DID Number —each hunt group can be assigned a DID number. This number does
not have a fixed length, but the length must be long enough (range 2–16) for the
system to match the DID incoming call.
•
Enable Dial-By-Name Service —check this box to allow callers to search the list by
employee name for this hunt group extension.
•
Description —describe the purpose of this hunt group.
Setting Call Restrictions
The call restriction rules on the General tab apply to users making outbound calls from
within voice mail and several hunt group settings. These settings do not impact the call
restriction settings configured for the hunt group member's extension in Extension
Configuration.
•
Allow Calls to be Transferred or Conferenced to an Outside Number —when
checked, the internal extension user can log into this hunt group voice mail, make a
call to a second party, then transfer or conference to a third party.
•
Allow User to Configure Forwarding, Notification, and Reminder Call to an
Outside Number
—This setting regulates hunt group call forwarding, voice mail
notification, and reminder call configuration. If this setting is not checked, you will
see a warning message pop up when trying to set up forwarding to an outside
number. International calls are not allowed if the fourth option is not checked.
•
Allow Outside Caller to Make or Return Calls from within Group's VM
System
—when checked, an outside caller can dial into the system, log in to hunt
group voice mail, and make or return calls from the group's voice mail (Zoomerang
feature). International calls are not allowed if the fourth option is not checked.
•
Allow Outside Caller to Make or Forward International Calls from within the
Group's VM system
—This setting regulates making international calls from voice
mail and forwarding to an international number.
Caution!
Allowing any of these options may increase the potential for toll fraud. Make
sure the password is properly configured to prevent an intruder from using this
voice mail box to make an outbound call. AltiGen recommends that you leave
the fourth option unchecked for all hunt groups at all times.
Establishing Hunt Group Membership
There are two ways to assign extensions to hunt groups.
•
In the Huntgroup Configuration window select a group , then click the Group
Member tab. Here you can add extensions (group members) to the selected hunt
group.
•
In the Extension Configuration window select an extension , then click the Group tab.
Here you can assign a hunt group to the selected extension (and you can see what
other hunt groups the extension is a member of). For this second method, see
“Adding or Removing Group Assignments” on page 206.
The order in which you add extensions to a hunt group may affect the call distribution
sequence. See “Setting Call Handling Options” on page 268 for more information. To
adjust the order, select the extension you would like to adjust and use the
Up or Down
button to change the order.
When you add an extension to a hunt group, the extension is in the "Logout" state. The
hunt group member must manually log in using feature code #54 .