Altigen MAX Communication Server ACC 6.5, Administration Manual

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Chapter 28: Microsoft Exchange Integration
404
MAXCS ACC 6.5 Administration Manual
Note:
After all AltiGen services are restarted, voice mail access may be unavailable for
1-2 minutes.
When You Create a New Mailbox User
If you are using Synchronize mode, Bridged Access mode with synchronization, or Native
VM Integration mode, and you create a new mailbox user in Exchange Server and a new
extension in MAXCS, to associate them you need to restart the AltiGen Exchange
Integration Service.
Testing for Synchronization
You can use some simple procedures to make sure that the Synchronize with
Exchange 2003/2007 integration is working correctly.
To test the integration, set up an extension in MAXCS (for example, extension 100) and
its corresponding mailbox in Exchange Server. Also, set up a PC with Outlook 2003/2007
configured for this user.
To Test Message Delivery to Exchange
1. Leave a voice mail for extension 100. The message light illuminates.
2. Log on to the Exchange Mailbox from Outlook and check for the message in the
inbox. The message should be titled Voice-mail from xxx and include the voice
mail as a
.wav
attachment.
To check Message State Change Notification
1. Log in to extension 100’s voice mail from a phone. The message you left in the
preceding step should be there as a new message.
2. Save the message by pressing 3. Within approximately a minute, the message in
Outlook will become a saved message as well—it will no longer appear in bold .
To Listen to VM in Outlook
Open the message in Outlook, and open the
.wav
attachment. It should be the same
message.
To check Deletion Notification
1. Delete this message from Outlook.
2. Wait a couple of minutes, and then log on to extension 100’s voice mail from a
phone. The voice mail should no longer be there.
If any of these tests fail, consult the “Troubleshooting Tips” section.
Troubleshooting Tips
To check the profile for the service account
1. Log on to the MAXCS system as the AltiGen service account (for example,
AltiGen_telesystem ). You will need the password you set up when you installed
MAXCS.
2. Select Control Panel > Mail . (In Windows 2003, right-click Microsoft Office on
the Start menu, and select Properties .)