Altigen MAX Communication Server ACC 6.5, Administration Manual

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MAXCS ACC 6.5 Administration Manual 3
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H A P T E R
1
Overview
MAX Communication Server (MAXCS) is AltiGen’s system software targeted for the IP
PBX and contact center market. MAXCS is designed with an intuitive easy-to-use
graphical user interface so your IT staff can easily manage the system and reduce
administrative costs. The software is designed to support voice and data
communications converged into a single data network. The mobility solutions provide
your employees working remotely with the same set of features as employees working
in the office.
The product is designed to provide contact centers with the essentials to service,
respond and track performance of contact professionals. Since MAXCS is IP-enabled and
modular, call-centric businesses are protected against growing out of their investment.
Technology Enhancements in Release 6.5
The following enhancements have been made to MAX Communication Server Release
6.5. (For enhancements made in Release 6.5 Update1, see “New in Release 6.5 Update1”
on page 5.
SNMP Management Feature
MAXCS issues alerts, via SNMP, that fall into the following categories:
Server status - Server memory, CPU, or hard disk exceeds defined limits
MAXCS Software Status - Switching service is initialized, stopped, or restarted
PRI Service Status - PRI trunk goes down or reconnects
Gateway Status - A gateway server loses connection or restarts
Multi-site Enterprise Manager status - The master or a member server in the
Enterprise VoIP domain goes down or reconnects
IP Phone Server Service Status - IP phone server service goes down or restarts
Voice Mail Service Status - Voice mail service goes down or restarts
CTI Service Status - CTI service (CT Proxy) goes down or restarts
Softswitch Redundancy Status - Softswitch redundancy switchover occurs
QoS Enhancement (802.1p/802.1Q)
Supports 802.1p class of service priority and 802.1Q VLAN in the server and AltiGen IP
phones