Altigen MAX Communication Server ACC 6.5, Administration Manual

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MAXCS ACC 6.5 Administration Manual 385
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Microsoft Exchange Integration
This chapter provides step-by-step instructions for configuring Microsoft Exchange and
MAX Communication Server (MAXCS) ACC/ACM 6.5 to work together.
Note:
An AltiGen Exchange Integration license is required for each extension using
Exchange integration.
Three integration options are possible (see “Setting Exchange Integration Options” on
page 85for a full description of these options):
•
Synchronize with Exchange 2003/2007
The same Exchange integration method used in release 5.2 and prior: synchronizes
voice messages between the AltiGen voice mailbox and Exchange mailbox. Works
with both Exchange 2003 and 2007.
•
Bridged Access to Exchange 2007
An option is provided in the AltiGen Voice Mail System menu to log in to the
Exchange mailbox (option
7 in the main menu). Exchange 2007 only. To synchronize
voice mail between the AltiGen mail box and the Exchange server, check the Enable
Synchronization check box. If you don’t check this, voice mail is not synchronized
between the two message stores.
•
Native VM Integration with Exchange 2007
In this mode, the AltiGen voice mailboxes are replaced by Exchange mailboxes. Each
user in MAXCS needs to have a mailbox in the Exchange server and each mailbox
must be Unified Messaging (UM) enabled, or the user will not be able to receive any
voice mail. Exchange 2007 with UM role only.
You can choose any of the three options while installing MAXCS, and later you can switch
options from MaxAdmin (in the Voice Mail Configuration window). If you upgraded from
AltiWare 5.2 and you were using Exchange integration, your configurations are kept and
the option is set to
Synchronize with Exchange 2003 / 2007 .
When you switch options, service restart is required.
Requirements
Make sure the following items are ready before Exchange integration is configured. Note
that AltiGen is not responsible for, and cannot support, installation of Microsoft Exchange
Server:
To set up any kind of Exchange integration, you need the following:
•
One Windows server for MAXCS, loaded with: