Chapter 19: Hunt Group Configuration
MAXCS ACC 6.5 Administration Manual 271
•
Ring Next Available Member
—a round-robin method that attempts to evenly
distribute calls among the group members. This method sends the call to the
next
member configured in a hunt group (regardless of whether the previous member is
busy or not). In other words, if the previous call was sent to #3 in the group, the
present call is sent to #4, if #4 is not busy.
•
Ring All Available Members
—all extensions in a hunt group.
Note:
When this option is enabled, a single hunt group can have no more than 20
members.
In addition, calls to the hunt group with this option enabled have higher
priority than other hunt group calls. Therefore, if an agent belongs to multiple
hunt groups, one of which has this option enabled, a call to that hunt group
will be distributed before others, regardless of its Wait Time in the queue.
In addition, if you check the
Enable Single Call Handling for Agent
check box, the
system will not send calls to an agent who puts a call on hold. If this option is not
checked, the system will distribute calls to the agent even if the agent has a call on hold.
In other words, this configuration determines if an agent can get multiple hunt group
calls or not.
Handling Calls when Group Members Are RNA/Logged Out
You can set calls to forward to a specified destination when all group members either do
not answer the call (RNA) or are logged out. To do so, in the
GroupRNA/Logout
Handling
section of the
Call Handling
tab, check the
Enable Forward to
check box,
and select a destination from the drop-down list. The forwarding options are the same
as for “Forwarding All Calls” on page 269.
Setting Queue Management Options
In the
Queue Management
tab of Huntgroup Configuration, you can specify which
greetings and updates to use and you can set the update interval. For each hunt group
you can either use the system default audio peripheral configuration or you can set up
a custom configuration.
Figure 6. Huntgroup Configuration, Queue Management tab
Summary of Contents for MAX Communication Server ACC 6.5
Page 1: ...MAX Communication Server Administration Manual ACC 6 5 Update1 4 2010 4413 0001 6 5 Update1...
Page 14: ...xii MAXCS ACC 6 5 Administration Manual INDEX 467...
Page 16: ...2 MAXCS ACC 6 5 Administration Manual...
Page 36: ...Chapter 1 Overview 22 MAXCS ACC 6 5 Administration Manual...
Page 46: ...Chapter 2 System Requirements and Installation 32 MAXCS ACC 6 5 Administration Manual...
Page 88: ...Chapter 4 System Configuration 74 MAXCS ACC 6 5 Administration Manual...
Page 104: ...Chapter 6 Voice Mail Configuration 90 MAXCS ACC 6 5 Administration Manual...
Page 130: ...Chapter 9 Call Recording Configuration 116 MAXCS ACC 6 5 Administration Manual...
Page 134: ...Chapter 10 Application Extension Configuration 120 MAXCS ACC 6 5 Administration Manual...
Page 164: ...Chapter 11 Board Configuration 150 MAXCS ACC 6 5 Administration Manual...
Page 196: ...Chapter 13 In Call Routing Configuration 182 MAXCS ACC 6 5 Administration Manual...
Page 208: ...Chapter 14 Out Call Routing Configuration 194 MAXCS ACC 6 5 Administration Manual...
Page 240: ...Chapter 15 Extension Configuration 226 MAXCS ACC 6 5 Administration Manual...
Page 248: ...Chapter 16 Setting Up IP Extensions 234 MAXCS ACC 6 5 Administration Manual...
Page 262: ...Chapter 17 AltiGen IP Phone Configuration 248 MAXCS ACC 6 5 Administration Manual...
Page 272: ...Chapter 18 Mobile Extension Configuration 258 MAXCS ACC 6 5 Administration Manual...
Page 290: ...Chapter 20 Paging Group Configuration 276 MAXCS ACC 6 5 Administration Manual...
Page 318: ...Chapter 22 Workgroup Configuration 304 MAXCS ACC 6 5 Administration Manual...
Page 428: ...Chapter 29 TAPI Integration 414 MAXCS ACC 6 5 Administration Manual...
Page 474: ...460 MAXCS ACC 6 5 Administration Manual...