Lenovo BladeCenter HX5 1909, Руководство по диагностике и обслуживанию

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• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See “ Parts listing - BladeCenter HX5 ” on page 57 to determine which components are customer replaceable
units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
Error code
Description
Action
0010002 Microprocessor not
supported.
1. (Trained service technician) Complete the following steps:
a. Remove microprocessor 2 and restart the server (see “Removing
a microprocessor and heat sink” on page 130 and “Installing a
microprocessor and heat sink” on page 134).
b. If the problem remains, remove microprocessor 1 and install
microprocessor 2 in the connector for microprocessor 1; then,
restart the server (see “Removing a microprocessor and heat
sink” on page 130 and “Installing a microprocessor and heat
sink” on page 134).
c. If the problem goes away, microprocessor 1 might have failed;
replace the microprocessor.
2. (Trained service technician) Replace the following components one
at a time in the order shown, restarting the server each time:
• Microprocessor 1 (see “Removing a microprocessor and heat
sink” on page 130 and “Installing a microprocessor and heat
sink” on page 134).
• Microprocessor 2, if installed (see “Removing a microprocessor
and heat sink” on page 130 and “Installing a microprocessor and
heat sink” on page 134).
• System board (see “Removing the system-board assembly -
BladeCenter HX5” on page 140 and “Installing the system-board
assembly - BladeCenter HX5” on page 142).
0011000 Invalid microprocessor
type
1. Update the server firmware (see “Updating firmware and device
drivers” on page 30.
2. (Trained service technician) Remove and replace the affected
microprocessor with a supported type (see “Removing a
microprocessor and heat sink” on page 130 and “Installing a
microprocessor and heat sink” on page 134). Use light path
diagnostic LEDs to determine the affected processor ( “Light path
diagnostics LEDs” on page 207).
0011002 Microprocessor mismatch.
1. Run the Setup utility and view the microprocessor information to
compare the installed microprocessor specifications.
2. (Trained service technician) Remove and replace one of the
microprocessors so that they both match (see “Removing a
microprocessor and heat sink” on page 130 and “Installing a
microprocessor and heat sink” on page 134).
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BladeCenter HX5 Blade ServerProblem Determination and Service Guide