• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See “
Parts listing - BladeCenter HX5
” on page 57 to determine which components are customer replaceable
units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
Error code
Description
Action
3818001
Core Root of Trust
Measurement (CRTM)
update failed
1. Revert to a previous version of the firmware for the blade server.
2. If the blade server will not start, switch to the backup UEFI image.
Set switch 7 to the on position. See “System-board switches” on
page 13 for the location of switch 7.
3. Update the firmware for the server. Make sure that you are using the
latest firmware from http://www.ibm.com/support/ fixcentral/
systemx/groupView? query.productGroup=ibm%2FBladeCenter.
4. Set switch 7 to the off position. See “System-board switches” on
page 13 for the location of switch 7.
3818002
Core Root of Trust
Measurement (CRTM)
update aborted
1. Revert to a previous version of the firmware for the blade server.
2. If the blade server will not start, switch to the backup UEFI image.
Set switch 7 to the on position. See “System-board switches” on
page 13 for the location of switch 7.
3. Update the firmware for the server. Make sure that you are using the
latest firmware from http://www.ibm.com/support/ fixcentral/
systemx/groupView? query.productGroup=ibm%2FBladeCenter.
4. Set switch 7 to the off position. See “System-board switches” on
page 13 for the location of switch 7.
3818003
Core Root of Trust
Measurement (CRTM) flash
lock failed
1. Revert to a previous version of the firmware for the blade server.
2. If the blade server will not start, switch to the backup UEFI image.
Set switch 7 to the on position. See “System-board switches” on
page 13 for the location of switch 7.
3. Update the firmware for the server. Make sure that you are using the
latest firmware from http://www.ibm.com/support/ fixcentral/
systemx/groupView? query.productGroup=ibm%2FBladeCenter.
4. Set switch 7 to the off position. See “System-board switches” on
page 13 for the location of switch 7.
3818004
Core Root of Trust
Measurement (CRTM)
system error
1. Revert to a previous version of the firmware for the blade server.
2. If the blade server will not start, switch to the backup UEFI image.
Set switch 7 to the on position. See “System-board switches” on
page 13 for the location of switch 7.
3. Update the firmware for the server. Make sure that you are using the
latest firmware from http://www.ibm.com/support/ fixcentral/
systemx/groupView? query.productGroup=ibm%2FBladeCenter.
4. Set switch 7 to the off position. See “System-board switches” on
page 13 for the location of switch 7.
161
Содержание BladeCenter HX5 1909
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