D-23
Cisco Wireless LAN Controller Configuration Guide
OL-17037-01
Appendix D Troubleshooting
Troubleshooting CCXv5 Client Devices
Step 11
To send a message to the client, enter this command:
config client ccx send-message
client_mac_address message_id
where
message_id
is one of the following:
•
1 = The SSID is invalid.
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2 = The network settings are invalid.
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3 = There is a WLAN credibility mismatch.
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4 = The user credentials are incorrect.
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5 = Please call support.
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6 = The problem is resolved.
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7 = The problem has not been resolved.
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8 = Please try again later.
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9 = Please correct the indicated problem.
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10 = Troubleshooting is refused by the network.
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11 = Retrieving client reports.
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12 = Retrieving client logs.
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13 = Retrieval complete.
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14 = Beginning association test.
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15 = Beginning DHCP test.
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16 = Beginning network connectivity test.
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17 = Beginning DNS ping test.
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18 = Beginning name resolution test.
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19 = Beginning 802.1X authentication test.
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20 = Redirecting client to a specific profile.
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21 = Test complete.
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22 = Test passed.
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23 = Test failed.
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24 = Cancel diagnostic channel operation or select a WLAN profile to resume normal operation.
•
25 = Log retrieval refused by the client.
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26 = Client report retrieval refused by the client.
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27 = Test request refused by the client.
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28 = Invalid network (IP) setting.
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29 = There is a known outage or problem with the network.
•
30 = Scheduled maintenance period.
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31 = The WLAN security method is not correct.
•
32 = The WLAN encryption method is not correct.
•
33 = The WLAN authentication method is not correct.
