C A L L D E T A I L R E C O R D L O G G I N G
214
TalkSwitch unit
The
TalkSwitch Unit
area allows you to select the TalkSwitch unit that will process the CDRs. It is
enabled if you selected
Real-time to Serial/USB port
or
Store to File on TalkSwitch
.
1. Select the TalkSwitch unit that will process the CDRs. Only active units are available.
Email log file
The
Email Log File
area allows you to have the system regularly e-mail a log file containing the
CDRs. It is enabled if you selected
Store to File on TalkSwitch
.
Note that if you want the system to e-mail a log file, you must configure the outgoing mail
server (SMTP). See
Email Service
on page 40.
1. To have the system e-mail the log file, select the
Enabled
check box.
2. Enter the
Email Address
.
3. Select the
Time to send
.
4. Select the
Days to send
.
RETRIEVING CALL DATA RECORDS
There are two methods for retrieving CDRs:
•
Call Reporting licensed add-on application
•
Browser
Call reporting
The Call Reporting licensed add-on application automatically connects to the TalkSwitch unit,
downloads the CDRs, and builds detailed reports of call activity. The application requires the
Store to File on TalkSwitch
setting in the
Call Logging
window.
Browser
You can connect to the TalkSwitch unit and download the CDRs using a browser. Retrieving the
CDRs using a browser requires the
Store to File on TalkSwitch
setting in the
Call Logging
window.
1. Select the
IP Configuration
page in the TalkSwitch management software, and note the
Unit IP Address
(e.g. 192.168.1.102).
2. Select the
Administration
page in the TalkSwitch management software, and note the
System name
. You will also require the
System password
.
3. Enter the following into the
Address
field of a web browser:
http://
, followed by the unit IP
address, followed by
:8484/
(e.g.
http://192.168.1.102:8484/
). The
Log in
window appears.
