T A L K S W I T C H A N D T E L E P H O N E C O M P A N Y S E R V I C E S
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There are two types of hunting — sequential and circular. Sequential hunting starts at the
number dialed and ends with the last number in the assigned group. Circular hunting hunts all
the lines in the hunting group, regardless of the starting point. Both types will only scan
through the lines once before resulting in a busy signal.
The TalkSwitch unit uses hunt groups for outgoing calls. If you know the order that the
telephone company hunts across telephone lines for incoming calls, reverse the order in the
hunt groups to prevent congestion.
OTHER SERVICES
Services using call back
Services which result in a call back to the TalkSwitch unit are not recommended, unless careful
consideration is given to how the incoming call will be handled.
Services using prompted call back
If you call a number and it’s busy, some telephone companies offer a prompted call back service
that will notify you when the number is free. The use of this service is not recommended with
TalkSwitch remote extensions.
If the service cannot be deactivated, set the
When a call is answered
list to
play accept/reject
prompt
in the
Answered
tab of the remote extension’s call cascade. This setting allows the call to
be handled correctly if the telephone company answers the call to the remote extension with a
prompted call back message.
Services and systems using flash
Some services and systems require a
Flash
signal for activation. For example, a Key telephone
system, PBX or telephone company service may require a
Flash
signal.
To generate a
Flash
signal for the service or system, press the
Flash
or
Link
button twice.
Pressing the
Flash
button once will put the caller on hold, but the
Flash
signal will not be sent
to the telephone line. This prevents the TalkSwitch system from hanging up on the caller.
Pressing the
Flash
button a second time will send a
Flash
signal to the telephone line.
If your telephone does not have a
Flash
or
Link
button, you can generate a
Flash
signal by
quickly pressing and releasing the telephone’s hook switch.
If you need to send a
Flash
signal to the telephone line, press and release the hook switch once,
count to two, and then press and release the hook switch a second time. If you initiate the
second
Flash
signal too quickly, you will disconnect your caller.
Services using Ringback Tones
The Ringback Tones service allows the caller to hear a tune or announcement instead of the
traditional ring back tone. This service is also known as Colour-Me Tones. The use of this service
is not recommended with TalkSwitch remote extensions.
If the service cannot be deactivated, set the
When a call is answered
list to
play accept/reject
prompt
in the
Answered
tab of the remote extension’s call cascade. This setting allows the call to
be handled correctly if the telephone company plays a tune or announcement instead of a
traditional ring back tone.
