T A L K S W I T C H C O N F I G U R A T I O N
68
Setting up a call cascade
Busy call cascade
The busy call cascade is used when the extension is busy.
1. Select the
Mode 1
tab or the
Mode 2
tab.
2. Select the
Busy
tab.
3. Set up the first alternative.
a) Select the action in the
If extension is busy
list. Choices are:
•
go to voicemail
— Transfers the call to the selected voicemail.
•
go to local extension
— Attempts to transfer the call to the selected local extension.
•
go to remote extension
— Attempts to transfer the call to the selected
remote extension.
•
go to ring group
— Attempts to transfer the call to the selected ring group.
•
play announcement
— Plays the selected announcement.
•
invoke call waiting
— Notifies the user that a caller is attempting to reach them.
•
go to auto attendant
— Routes the call to the selected auto attendant.
•
queue at extension
— Transfers the call to the local extension’s call queue.
•
play busy tone
— Plays a busy tone in the caller’s phone.
•
hang up
— Disconnects the telephone line.
•
go to VoIP location
— Attempts to transfer the call to the selected VoIP number
within the TalkSwitch VoIP network.
b) Select the resource. Depending on the action, resources are voice mailboxes, extensions,
announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.
c) If you selected
queue at extension
, the caller will hear a prompt each time the reminder
timer expires. The prompt says “
If you wish to continue holding, please remain on the
line. To leave a voicemail message, press 1”.
You can set the duration of the reminder
timer, to control how often the caller hears the prompt. See
Call Reminders on page 178
.
