T A L K S W I T C H C O N F I G U R A T I O N
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The phone number can be a regular phone number or a VoIP number from a service provider.
If the phone number is a regular phone number, it can optionally include a pause followed
by an extension number. For example, the phone number is 555-1212 and the desired
extension is 123. The
Phone number
can be set to
555-1212,123
.
NOTE: The phone number cannot include an extension number if it is a VoIP number from a
service provider.
If auto route selection blocks the phone number, the phone number will not be blocked if a
user dials the speed dial number.
6. Select the hunt group. Choices are the active hunt groups.
If auto route selection or permissions block the hunt group, the hunt group will not be
blocked if a user dials the speed dial number.
If all lines in the hunt group are busy, but an overflow hunt group is set up, the system will
try the overflow hunt group.
Creating a speed dial list
A speed dial list is a .csv file that contains speed dial numbers. You can create the speed dial list
using a text editor like Microsoft Notepad, or with a spreadsheet program like Microsoft Excel.
You can then import the speed dial list into the TalkSwitch system.
Including the speed dial number
Each entry in the file can include the speed dial number. It requires the following information:
*speed dial number, first name, last name, and phone number. When you import the file, and an
entry has the same speed dial number as an existing speed dial number, the entry will override
and replace the existing speed dial number.
If using a text editor (e.g. Microsoft Notepad), surround each item with quotes. For example:
"*300","John","Doe","1235551212"
"*301","Jane","Doe","1235551313"
If using a spreadsheet program (e.g. Microsoft Excel), omit the quotes. For example:
Omitting the speed dial number
Each entry in the file can omit the speed dial number. It requires the following information: first
name, last name, and phone number. When you import the file, the system will automatically
add the entries to the unused speed dial numbers, starting from the last provisioned speed
dial number.
If using a text editor (e.g. Microsoft Notepad), surround each item with quotes. For example:
"John","Doe","1235551212"
"Jane","Doe","1235551313"
