T A L K S W I T C H C O N F I G U R A T I O N
147
•
go to ring group
— Transfers the call to the selected ring group.
•
play announcement
— Plays the selected announcement.
•
go to auto attendant
— Routes the call to the selected auto attendant.
•
queue at ring group
— Transfers the call to the call queue of the selected ring group.
•
lookup name directory
— Accesses the dial-by-name directory. See
Setting up the dial-by-
name directory
on page 150.
•
perform no action
— The option is unused.
•
go to VoIP location
— Routes the call to the selected VoIP number within the TalkSwitch
VoIP network.
2. Select the
Resource
. Depending on the action selected in Step 1, resources are voice
mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the
TalkSwitch VoIP network.
3. Select the language in the
Language of system prompts
list. If the caller selects this option,
they will hear all subsequent prompts in the selected language.
4. Select the action
If a fax call is detected
. The TalkSwitch system can automatically detect a
fax machine that plays a CNG tone. Choices are:
•
go to local extension
•
go to remote extension
•
perform no action
•
hang up
5. Depending on the action selected in Step 4, select the extension the fax machine is
connected to.
6. If the caller dials an option that causes the auto attendant to transfer their call, the system
will play the “
One moment please
” prompt by default. You can disable the prompt. See
From
auto attendant tab
on page 177.
a) Choose
Options > Transfer Preferences
. The
Transfer Preferences
window appears.
b) Select the
From Auto Attendant
tab.
c) To disable the prompt, select the
Disable playing of transfer prompts
check box.
